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49-1000472 Rev. 1 45
Troubleshooting Tips... Before you call for service
Problem Possible Causes What to Do
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Leveling legs need adjusting. See level the refrigerator
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when refrigerator door is closed
This is normal if, after popping
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closed on its own.
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automatically close after popping open, then see the
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the back of the refrigerator.
Move the food away from the air vent.
Refrigerator control is set too
cold.
Move the refrigerator control to a warmer temperature
setting one increment at a time.
Water is leaking from dispenser Glass not being held under the
dispenser long enough after
button is released.
Hold the glass underneath the dispenser for 2–3 seconds
after releasing the dispenser button. Water may continue
to dispense after the button is released
Air may be present in the water
line system, causing water to
drip after being dispensed.
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system.
My display is showing tc Turbo Cool function is activated. See Controls section
Water filter indicator light changed
color
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Water filter indicator light remains
red even after replacing the water
filter
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Leak is detected
Using expired filter
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Verify no scratches or damage to filter label. Replace filter
if label shows damage.
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Water filter indicator must be
reset (on some models).
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Water filter indicator light is not lit This is normal. The filter
cartridge should be replaced
when the replacement indicator
light turns red.
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Handle is loose / handle has a
gap
Handle needs adjusting. 6HH$WWDFKWKH)UHVK)RRG+DQGOHDQG$WWDFKWKH)UHH]HU
Handle sections
Refrigerator doors are not even
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Baskets stick or jam when
opening or closing
Baskets are too full. To open: remove some of the products from the basket
when opened as far as possible. Readjust the products left
in the basket and try to open the basket again. To close:
readjust products in the basket or remove any product that
is above the rim of the basket and close the basket.
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red
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expired
Press the Filter Status pad to show remaining filter life.
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When the unit has detected a new filter (a filter has been
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remain off to indicate the filter was successfully replaced.
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display
Water is disabled
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red
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Wipe off the filter/surrounding area if there is any water
from filter replacement.
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Water is disabled
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red
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No communication with filter
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Verify there are no scratches or filter label damage.
Replace filter if filter label shows damage.
Refrigerator beeps when pressing
dispenser paddle
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Replace filter or make sure the water filter is properly
installed (see water filter section).
TROUBLESHOOTING TIPS
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