ViewSonic XG270 ELITE 27 Inch 1080p 1ms 240Hz IPS Gaming User Manual

XG270Q

Display

User Guide

Model No. VS18278

P/N: XG270Q

IMPORTANT: Please read this User Guide to obtain important information on installing and using your product in

a safe manner, as well as registering your product for future service. Warranty information contained in this User

Guide will describe your limited coverage from ViewSonic® Corporation, which is also found on our web site at

http://www.viewsonic.com in English, or in specific languages using the Regional selection box in the upper right

corner of our website. “Antes de operar su equipo lea cu idadosamente las instrucciones en este manual”

Thank you for choosing ViewSonic®

As a world-leading provider of visual solutions, ViewSonic® is dedicated to exceeding

the world’s expectations for technological evolution, innovation, and simplicity.

At ViewSonic®, we believe that our products have the potential to make a positive

impact in the world, and we are confident that the ViewSonic® product you have

chosen will serve you well.

Once again, thank you for choosing ViewSonic®!

Safety Precauons

Please read the following Safety Precauons before you start using the device.

• Keep this user guide in a safe place for later reference.

• Read all warnings and follow all instrucons.

• Sit at least 18" (45 cm) away from the device.

• Allow at least 4" (10 cm) clearance around the device to ensure proper

venlaon.

• Place the device in a well-venlated area. Do not place anything on the device

that prevents heat dissipaon.

• Do not use the device near water. To reduce the risk of re or electric shock, do

not expose the device to moisture.

• Avoid exposing the device to direct sunlight or other sources of sustained heat.

• Do not install near any heat sources such as radiators, heat registers, stoves, or

other devices (including ampliers) that may increase the temperature of the

device to dangerous levels.

• Use a so, dry cloth to clean the external housing. For more informaon, refer to

the "Maintenance" secon on page 69.

• Oil may collect on the screen as you touch it. To clean the greasy spots on the

screen, refer to the "Maintenance" secon on page 69.

• Do not touch the screen surface with sharp or hard objects, as it may cause

damage to the screen.

• When moving the device, be careful not to drop or bump the device on anything.

• Do not place the device on an uneven or unstable surface. The device may fall

over resulng in an injury or a malfuncon.

• Do not place any heavy objects on the device or connecon cables.

• If smoke, an abnormal noise, or a strange odor is present, immediately turn the

device o and call your dealer or ViewSonic®. It is dangerous to connue using

the device.

• Do not aempt to circumvent the safety provisions of the polarized or

grounding-type plug. A polarized plug has two blades with one wider than the

other. A grounding-type plug has two blades and a third grounding prong. The

wide blade and the third prong are provided for your safety. If the plug does not

t into your outlet, obtain an adapter and do not aempt to force the plug into

the outlet.

• When connecng to a power outlet, DO NOT remove the grounding prong.

Please ensure grounding prongs are NEVER REMOVED.

• Protect the power cord from being treaded upon or pinched, parcularly at the

plug, and at the point where it emerges from the equipment. Ensure that the

power outlet is located near the equipment so that it is easily accessible.

• Only use aachments/accessories specied by the manufacturer.

• When a cart is used, use with cauon when moving the cart/equipment

combinaon to avoid injury from pping over.

• Disconnect the power plug from the AC outlet if the device is not being used for

a long period of me.

• Refer all servicing to qualied service personnel. Service will be required when

the unit has been damaged in any way, such as:

 if the power supply cord or plug is damaged

 if liquid is spilled onto or objects fall in the unit

 if the unit is exposed to moisture

 if the unit does not operate normally or has been dropped

• NOTICE: LISTENING THROUGH EAR-/HEADPHONES AT A HIGH VOLUME FOR

EXTENDED PERIODS CAN CAUSE HEARING DAMAGE/HEARING LOSS. When using

ear-/headphones, adjust the volume to appropriate levels, or hearing damage

may result.

• NOTICE: THE MONITOR MAY OVERHEAT AND SHUTDOWN! If the device shuts

down automacally, please turn on your monitor again. Aer reboong, change

your monitor's resoluon and refresh rate. For details, please refer to the

graphics card's user guide.

Contents

Safety Precautions ....................................................... 3

Introduction ................................................................ 7

Package Contents ...................................................................................................7

Product Overview ...................................................................................................8

Initial Setup ................................................................. 9

Installing the Stand .................................................................................................9

Using the Mouse Anchor ......................................................................................12

Wall Mounting ...................................................................................................... 13

Using the Security Slot .................................................................... ...................... 15

Making Connections .................................................. 16

Connecting to Power ............................................................................................16

Connecting External Devices ................................................................................17

HDMI Connection .................................................................................................. 17

DisplayPort Connection ......................................................................................... 18

USB Connection ..................................................................................................... 19

Audio Connection .................................................................................................. 20

Using the Monitor ..................................................... 21

Adjusting the Viewing Angle .................................................................... ............. 21

Height Adjustment ................................................................................................ 21

Tilt Angle Adjustment ............................................................................................ 22

Screen Orientation Adjustment (Monitor Pivot) ................................................... 22

Swivel Angle Adjustment ....................................................................................... 24

Turning the Device On/Off ...................................................................................25

Quick Access Menu .............................................................................................. 26

Using the Control Panel Keys .................................................................... ............26

Hot Keys ................................................................................................................ 27

Configuring the Settings .......................................................................................29

General Operations ............................................................................................... 29

On-Screen Display (OSD) Menu Tree .................................................................... 32

Menu Options ....................................................................................................... 38

Advanced Features and Settings ................................ 49

Adaptive Sync .......................................................................................................49

PureXP™ ...............................................................................................................50

Hertz Limiter ......................................................................................................... 51

Response Time OD................................................................................................52

Blue Light Filter and Eye Health ..... ............................................................... ........53

Quick Access Blue Light Filter Setup ...................................................................... 53

Calculating Breaks ................................................................................................. 54

Looking at Distant Objects .................................................................................... 54

Eye and Neck Exercises ......................................................................................... 54

ViewScale ..............................................................................................................55

Quick Access .........................................................................................................56

Elite RGB Lighting .................................................................................................57

Crosshair ............................................................................................................... 58

Firmware Update .................................................................... ..............................59

Appendix ................................................................... 61

Specifications .................................................................... .................................... 61

Glossary ................................................................................................................62

Troubleshooting ...................................................................................................67

Maintenance.........................................................................................................69

General Precautions .............................................................................................. 69

Cleaning the Screen ............................................................................................... 69

Cleaning the Case .................................................................................................. 69

Regulatory and Service Information .......................... 70

Compliance Information ....................................................................................... 70

FCC Compliance Statement ................................................................................... 70

Industry Canada Statement ................................................................................... 70

Declaration of RoHS2 Compliance......................................................................... 71

Indian Restriction of Hazardous Substances ......................................................... 72

Product Disposal at End of Product Life ................................................................ 72

Customer Service .................................................................................................. 74

Limited Warranty .................................................................................................. 75

Mexico Limited Warranty ...................................................................................... 78

Introducon

Package Contents

•

Monitor

• Power cord

• Video cable

• Quick start guide

NOTE: The power cord and video cables included in your package may vary

depending on your country. Please contact your local reseller for more

informaon.

Product Overview

Front View

Rear View

NOTE: For more informaon about the [●] / [◄] / [►] / [▲] / [▼] key and its

funcons, refer to “Hot Keys” on page 27

Display screen

Power LED

Power Key

Joy Key

Quick Access Key

DC IN

USB Upstream

HDMImicro

USB

Audio Out

USB Downstream

DisplayPort

Inial Setup

This secon provides detailed instrucons for seng up your monitor.

Installing the Stand

1. Place the monitor on a at, stable surface with the screen facing down.

2. Align and connect the two (2) points on the monitor stand’s base with the

monitor stand’s neck.

3. Use the captured screw in the monitor stand’s base and secure it to the monitor

stand’s neck.

4. Align and slide the upper hooks of the monitor stand into the stand mounng

slots as shown in the illustraon below:

NOTE: Ensure the stand is secure and the quick release tab posively clicks into

place.

5. Using the stand’s handle, li the device into its upright posion on a at, stable

surface.

NOTE: Always place the device on a at, stable surface. Failure to do so may

cause the device to fall and damage the device and/or result in personal

injury.

Using the Mouse Anchor

Included at the rear of the display, under the I/O ports, are two mouse anchors. Use

these to prevent mouse cable dragging and personalize your mouse use setup.

Wall Mounng

Refer to the table below for the standard dimensions for wall mount kits.

NOTE: For use only with a UL cered wall mount kit/bracket. To obtain a wall-

mounng kit or height adjustment base, contact ViewSonic® or your

local dealer.

Maximum

Hole paern

(W x H)

Interface Pad

(W x H x D)

Pad Hole

Screw Specicaon

& Quanty

14 kg 100 x 100 mm 115 x 115 x 2.6 mm Ø 5 mm

M4 x 10 mm

4 pieces

NOTE: Wall mount kits are sold separately.

1. Turn o the device and disconnect all cables.

2. Place the device on a at, stable surface with the screen facing down.

3. Press and hold the quick release tab and carefully li the stand.

4. Pull down slightly to disengage the hooks and remove the stand.

5. Aach the mounng bracket to the VESA mounng holes at the rear of the

monitor. Then secure it with four (4) screws (M4 x 10 mm).

100 mm

6. Follow the instrucons that come with the wall mounng kit to mount the

monitor onto the wall.

Using the Security Slot

To help prevent the device from being stolen, use a security slot locking device to

secure the device to a xed object.

Addionally, fastening the monitor to a wall or xed object using a security cable

can help support the weight of the monitor in order to prevent the monitor from

falling over.

Below is an example of seng up a security slot locking device on a table.

Making Connecons

This secon guides you on how to connect the monitor with other equipment.

Connecng to Power

1. Connect the power cord to the power adapter.

2. Connect the power adapter to the DC IN jack at the rear of the device.

3. Connect the power cord plug to a power outlet.

Connecng External Devices

HDMI Connecon

Connect one end of an HDMI cable to the HDMI port of your monitor. Then connect

the other end of the cable to the HDMI port of your computer.

NOTE:

The monitor is equipped with two HDMI 2.0 ports.

DisplayPort Connecon

Connect one end of a DisplayPort cable to the DisplayPort port. Then connect the

other end of the cable to the DisplayPort or mini DP port of your computer.

NOTE: To connect the monitor to the Thunderbolt port (v. 1&2) on your Mac,

connect the mini DP end of the “mini DP to DisplayPort cable” to the

Thunderbolt output of your Mac. Then connect the other end of the

cable to the DisplayPort port of the monitor.

USB Connecon

Connect one end of a USB cable to a USB port of the monitor. Then connect the

other end of the cable to a USB port of your computer.

NOTE: The monitor supports two (2) types of USB ports. When making the

connecon(s), observe the following guidelines:

• Three (3) USB Type A ports: Connecon for your Type A peripheral

device(s) (i.e. storage device, keyboard, mouse).

 NOTE: To use some peripherals, please ensure your computer is

also connected to the monitor’s USB Type B port.

• One (1) USB Type B port: Connect the USB Type B male cable (square

with 2 cut corners) to this port, and then connect the other end of the

cable to the USB downstream port of your computer.

• One (1) micro USB port: For Elite Ally use only.

NOTE: The USB Type A port next to the USB Type B port can support 5V 2.1A

fast charging. The other two USB Type A ports can support 5V 0.9A

charging.

Audio Connecon

Plug the audio jack of the ear-/headphones into the Audio Out port of the monitor.

Addionally, you can connect the monitor to a sound bar using an audio cable.

NOTE: The monitor is also equipped with dual speakers.

Using the Monitor

Adjusng the Viewing Angle

For opmal viewing, you can adjust the viewing angle using any of the following

methods:

Height Adjustment

Lower or raise the monitor to the desired height (0 to 120 mm).

NOTE: When adjusng, press down rmly along the adjustment track holding

the monitor with both hands on the side.

Tilt Angle Adjustment

Tilt the monitor forwards or backwards to the desired viewing angle (-5˚ to 20˚).

NOTE: When adjusng, support the stand rmly with one hand while lng the

monitor forwards or backwards with the other hand.

Screen Orientaon Adjustment (Monitor Pivot)

1. Adjust the monitor height to the highest posion. Then lt the monitor

backwards to the full lt posion.

NOTE: Ensure the Elite Hood is removed or folded in prior to pivong.

2. Rotate the monitor 90° from landscape to portrait orientation.

NOTE:

• When adjusng, make sure to hold both sides of your monitor rmly with

both hands.

• To rotate the screen image, manually change the computer system’s

display orientaon sengs.

Swivel Angle Adjustment

Swivel the monitor to the le or right for the desired viewing angle (30˚).

Turning the Device On/O

1. Plug the connected power cord into a power outlet.

2. Press the Power buon to turn on the monitor.

3. To turn the monitor o, press the Power buon again.

NOTE: The monitor will sll consume some power as long as the power cord

is connected to the power outlet. If the monitor is not being used for a

long period of me, please disconnect the power plug from the power

outlet.

Using the Control Panel Keys

Use the control panel keys to access the Quick Access Menu, navigate the On-

Screen Display (OSD) Menu, and change the sengs.

Quick Access Key

Joy Key

Quick Access Menu

Press the Quick Access Key to acvate the Quick Access Menu. To learn more,

see page 56.

Quick Access

Blue Light Filter

PureXP™

OverClocking

Return

Press to go to next

Hot Keys

When the On-Screen Display (OSD) Menu is o, you can quickly access special

funcons by using the control panel keys.

Key Descripon

[◄]

Press and hold the key for 5 seconds to lock/unlock the OSD Menu.

When the menu appears on the screen, connue holding the key

for 10 seconds to lock/unlock the OSD Menu.

Locking OSD

Press and hold for 10s to lock OSD

If the OSD Menu is locked, the below message will appear on the

screen:

OSD Lock/Unlock

OSD Locked

Key Descripon

[►]

Press and hold the key for 5 seconds to lock/unlock the Power

buon.

When the menu appears on the screen, connue holding the key

for 10 seconds to lock/unlock the Power buon.

Locking Power Button

Press and hold for 10s to lock Power

If the Power buon is locked, the below message will appear on

the screen:

Power Lock/Unlock

Power Button Locked

[▲]

Press and hold the key for 5 seconds to display/hide the boot up

screen when the device is turned on.

Boot Up Screen On/Oﬀ

Oﬀ

Press to Turn On

1 Only pressing this key will enable the Input Select funcon.

Conguring the Sengs

General Operaons

1. Press the [●] key or move the joy key [◄] or [▲] or [▼] to display the On-Screen

Display (OSD) Menu.

Adaptive Sync

Game Modes

HDMI 1

HDMI 2

DisplayPort

Game Modes Display Input Select ViewMode Audio Adjust Setup Menu

Hz165

Custom 1

Max. Refresh Rate

XG270Q

Exit Navi. Power

2. Move the joy key [◄] or [►] to select the main menu. Then move the joy key [▼]

to enter the selected menu.

Adaptive Sync

Game Modes

Volume

Mute

Game Modes Display Input Select ViewMode Audio Adjust Setup Menu

Hz165

Custom 1

Max. Refresh Rate

XG270Q

Exit Navi. Power

3. Move the joy key [▲] or [▼] to select the desired menu opon. Then move the

joy key [►] to enter the sub-menu.

Adaptive Sync

Game Modes

Volume

Mute

Oﬀ

Game Modes Display Input Select ViewMode Audio Adjust Setup Menu

Hz165

Custom 1

Max. Refresh Rate

XG270Q

Exit Navi. Power

4. Move the joy key [▲] or [▼] to adjust/select the seng. Then press the [●] key

to conrm.

Adaptive Sync

Game Modes

Volume

Mute

Oﬀ

Game Modes Display Input Select ViewMode Audio Adjust Setup Menu

Hz165

Custom 1

Max. Refresh Rate

XG270Q

Exit Navi. Power

NOTE: Certain menu opon adjustments do not require the user to press the

[●] key to conrm the selecon.

Adaptive Sync

Game Modes

Volume

Mute

Oﬀ

Game Modes Display Input Select ViewMode Audio Adjust Setup Menu

Hz165

Custom 1

Max. Refresh Rate

XG270Q

Exit Navi. Power

Adaptive Sync

Game Modes

Volume

Mute

Game Modes Display Input Select ViewMode Audio Adjust Setup Menu

Hz165

Custom 1

Max. Refresh Rate

XG270Q

Exit Navi. Power

/100

Key Guide Key Guide

5. Press the [◄] key to return to the previous menu.

NOTE: To exit the OSD Menu, press the Quick Access (

)key.

On-Screen Display (OSD) Menu Tree

Main Menu Sub-menu Menu Opon

Gaming Modes

Standard

Custom 1

Custom 2

FPS

MOBA

Bale Royale

Realisc

Vibrant

Console Speed

Console Color

Display

Adapve Sync On

O

HDR Auto

O

PureXP™ On

O

OverClocking On

O

Hertz Limiter Nave

60Hz

100Hz

144Hz

165Hz

Response Time OD Standard

Fast

Faster

Ultra Fast

Fastest

Explanaon (i)

Blue Light Filter (-/+, 0~100)

Main Menu Sub-menu Menu Opon

Display

Color Temperature sRGB

Bluish

Cool

Nave

Warm

Full Color Control Red (-/+, 0~100)

Green (-/+, 0~100)

Blue (-/+, 0~100)

Color Adjust Color Space Auto

RGB

YUV

Color Range Auto

Full Range

Limited Range

Gamma 1.8

2.0

2.2

2.4

2.6

2.8

Color Saturaon (-/+, 0~100)

Black Stabilizaon (-/+, 0~22)

Image Adjust ViewScale Full

Aspect

1:1

19” (4:3)

19”W (16:10) (-/+, 0~100)

21.5” (16:9) (-/+, 0~100)

22”W (16:10)

23.6”W (16:9)

24”W (16:9)

Main Menu Sub-menu Menu Opon

Display

Image Adjust Contrast (-/+, 0~100)

Brightness (-/+, 0~100)

Sharpness (-/+, 0~100)

Advanced DCR (-/+, 0~20)

Overscan On

O

Input Select

HDMI 1

HDMI 2

DisplayPort

ViewMode

Standard

Movie

Web

Text

MAC

Mono

Audio Adjust

Volume (-/+, 0~100)

Mute On

O

Main Menu Sub-menu Menu Opon

Setup Menu

Language English

Français

Deutsch

Español

Italiano

Suomi

Русский

Türkçe

日本語

한국어

繁體中文

简体中文

Česká

Svenska

Informaon

Quick Access Blue Light Filter On/O

PureXP™ On/O

OverClocking On/O

FPS On/O

MOBA On/O

Bale Royale On/O

Realisc On/O

Vibrant On/O

Console Speed On/O

Console Color On/O

Custom 1 On/O

Custom 2 On/O

Main Menu Sub-menu Menu Opon

Setup Menu

Crosshair Type A Green

Preview ImageWhite

Yellow

Type B Green

Preview ImageWhite

Yellow

Type C Green

Preview ImageWhite

Yellow

O

Elite RGB Rear Rainbow

Breathing

Stack

Others

O

Base Rainbow

Breathing

Stack

Others

O

Always On On

O

Reset

O

Resoluon Noce On

O

Boot Up Screen On

O

OSD Timeout 5/15/30/60

OSD Background On

O

OSD Pivot On

O

Main Menu Sub-menu Menu Opon

Setup Menu

Power Indicator On

O

Auto Power O On

O

Sleep 30 Minutes

45 Minutes

60 Minutes

120 Minutes

O

ECO Mode Standard

Opmize

Conserve

DDC/CI On

O

DisplayPort 1.1 On

O

Standby Charger On

O

Rename

Memory Recall

Menu Opons

Game Modes

1. Press the [●] key or move the joy key [◄] or [▲] or [▼] to display the On-Screen

Display (OSD) Menu.

2. Move the joy key [◄] or [►] to select Game Modes. Then move the joy key [▼]

to enter the Game Modes menu.

Adaptive Sync

Game Modes

Standard

Custom 1

Custom 2

FPS

MOBA

Battle Royale

Game Modes Display Input Select ViewMode Audio Adjust Setup Menu

Hz165

Custom 1

Max. Refresh Rate

XG270Q

Exit Navi. Power

3. Move the joy key [▲] or [▼] to select the seng. Then press the [●] key to

conrm the selecon.

Menu Opon Descripon

Standard Select this opon for general use.

Custom 1/2 Two customizable “Custom” sengs are available to help

match individual preferences and adapt to every type of

game on the market.

FPS Ideal for First-Person Shooter games.

MOBA Select this opon for Mulplayer Online Bale Arena games.

Bale Royale Tuned for Bale Royale games.

Realisc True-to-life color representaon.

Vibrant Lush and saturated colors.

Console Speed Speed focused for console use.

Console Color Color accuracy focus for console use.

Display

1. Press the [●] key or move the joy key [◄] or [▲] or [▼] to display the On-Screen

Display (OSD) Menu.

2. Move the joy key [◄] or [►] to select Display. Then move the joy key [▼] to

enter the Display menu.

Adaptive Sync

Game Modes

Adaptive Sync

HDR

PureXP™

OverClocking

Hertz Limiter

Response Time OD

Game Modes Display Input Select ViewMode Audio Adjust Setup Menu

Hz165

Custom 1

Max. Refresh Rate

XG270Q

Exit Navi. Power

3. Move the joy key [▲] or [▼] to select the menu opon. Then move the joy key

[►] to enter its sub-menu.

4. Move the joy key [▲] or [▼] to adjust/select the seng. Then press the [●] key

to conrm (if applicable).

NOTE: Some sub-menu opons may have another sub-menu. To enter the

respecve sub-menu, move the joy key [►].

Menu Opon Descripon

Adapve Sync Eliminates stuering and tearing during gameplay.

HDR Reduce the overall contrast of a given scene so that detail

in the highlights and shadows can be seen.

PureXP™ Short for “Pure Experience”, this feature can enhance the

visual quality of moving objects, making them less vague

with a clearer view.

OverClocking When “On” go beyond the monitor’s 165Hz refresh rate.

Hertz Limiter Allows users to control how many frames the monitor can

output.

Response Time OD An advanced tuning funcon for users that want to adjust

their monitor’s response me.

Menu Opon Descripon

Blue Light Filter Adjustable lter, available in all Game Modes, that blocks

high-energy blue light for a more comfortable viewing

experience.

For more informaon, see page 53.

Color Temperature Select the color temperature seng.

• sRGB: Lower brightness and more natural colors.

• Bluish: Set the color temperature to 9300K.

• Cool: Set the color temperature to 7500K.

• Nave: Default color temperature. Recommended for

regular use.

• Warm: Set the color temperature to 5000K.

• Full Color Control: Adjust red, green, and blue values as

desired.

Menu Opon Descripon

Color Adjust Color Space

Allows users to choose which color space they would like

to use for color output.

• Auto: Automacally recognizes the color format and

black and white levels.

• RGB: The input signal color is RGB.

• YUV: The input signal color is YUV.

Color Range

The monitor can detect the input signal color range

automacally. You can manually change the color range

opons to t the correct color range if the colors are not

displayed correctly.

• Auto: Automacally recognizes the color format and

black and white levels.

• Full Range: Black and white levels are full.

• Limited Range: Black and white levels are limited.

Gamma

Allows users to manually adjust the brightness level of the

monitor’s grayscale levels.

Color Saturaon

Adjusts the color depth of each color (red, green, blue,

cyan, magenta, and yellow).

Black Stabilizaon

Provides heightened visibility and detail by brightening

dark scenes.

Menu Opon Descripon

Image Adjust ViewScale

Users have the ability to adjust the display size of the

image on the monitor, allowing for a “best t” scenario.

Contrast

Adjusts the dierence between the image background

(black level) and the foreground (white level).

Brightness

Adjusts background black levels of the screen image.

Sharpness

Adjusts the picture quality of the monitor.

Advanced DCR

Automacally detects the image signal and intelligently

controls the backlight brightness and color to improve on

the ability to make the black blacker in a dark scene, and

make the white whiter in a bright environment.

Overscan

Refers to a cropped image on your monitor’s screen. A

seng on your monitor zooms in on movie content, so

that you cannot see the outermost edges of the lm.

Input Select

1. Press the [●] key or move the joy key [◄] or [▲] or [▼] to display the On-Screen

Display (OSD) Menu.

2. Move the joy key [◄] or [►] to select Input Select. Then move the joy key [▼] to

enter the Input Select menu.

Adaptive Sync

Game Modes

HDMI 1

HDMI 2

DisplayPort

Game Modes Display Input Select ViewMode Audio Adjust Setup Menu

Hz165

Custom 1

Max. Refresh Rate

XG270Q

Exit Navi. Power

3. Move the joy key [▲] or [▼] to select the desired input source. Then press the

[●] key to conrm the selecon.

ViewMode

NOTE: ViewMode is only accessible when using Custom 1 or 2 Game Modes.

1. Press the [●] key or move the joy key [◄] or [▲] or [▼] to display the On-Screen

Display (OSD) Menu.

2. Move the joy key [◄] or [►] to select ViewMode. Then move the joy key [▼] to

enter the ViewMode menu.

Adaptive Sync

Game Modes

Standard

Movie

Web

Text

MAC

Mono

Game Modes Display Input Select ViewMode Audio Adjust Setup Menu

Hz165

Custom 1

Max. Refresh Rate

XG270Q

Exit Navi. Power

3. Move the joy key [▲] or [▼] to select the seng. Then press the [●] key to

conrm the selecon.

Menu Opon Descripon

Standard Select this opon for general use.

Movie Select this opon for watching movies.

Web Select this opon for surng the web.

Text Select this opon for text-based tasks.

MAC Select this opon when connecng to Mac computers.

Mono Select this opon for monochrome.

Audio Adjust

1. Press the [●] key or move the joy key [◄] or [▲] or [▼] to display the On-Screen

Display (OSD) Menu.

2. Move the joy key [◄] or [►] to select Audio Adjust. Then move the joy key [▼]

to enter the Audio Adjust menu.

Adaptive Sync

Game Modes

Volume

Mute

Game Modes Display Input Select ViewMode Audio Adjust Setup Menu

Hz165

Custom 1

Max. Refresh Rate

XG270Q

Exit Navi. Power

3. Move the joy key [▲] or [▼] to select the desired opon. Then move the joy key

[►] to enter its sub-menu.

4. Move the joy key [▲] or [▼] to adjust/select the seng, and press the [●] key to

conrm the selecon (if applicable).

Menu Opon Descripon

Volume Adjust the volume level.

Mute Enable to disable the sound.

Setup Menu

1. Press the [●] key or move the joy key [◄] or [▲] or [▼] to display the On-Screen

Display (OSD) Menu.

2. Move the joy key [◄] or [►] to select Setup Menu. Then move the joy key [▼] to

enter the Setup Menu menu.

Adaptive Sync

Game Modes

Language Select

Information

Quick Access

Crosshair

Elite RGB

Resolution Notice

Game Modes Display Input Select ViewMode Audio Adjust Setup Menu

Hz165

Custom 1

Max. Refresh Rate

XG270Q

Exit Navi. Power

3. Move the joy key [▲] or [▼] to select the menu opon. Then move the joy key

[►] to enter its sub-menu.

4. Move the joy key [▲] or [▼] to adjust/select the seng. Then press the [●] key

to conrm (if applicable).

NOTE: Some sub-menu opons may have another sub-menu. To enter the

respecve sub-menu, move the joy key [►].

Menu Opon Descripon

Language Select Select an available language for the OSD Menu.

Informaon Display the monitor informaon.

Quick Access Select which opons to have present in the Quick Access

Menu.

Crosshair Aim more clearly and quickly during FPS games with the

on-screen overlay. For more, see page 58.

Elite RGB This seng controls the RGB lighng on the back of the

monitor and under the bezel in order to enhance your RGB

experience. When switched on, or aer being reset, the

default ‘Breathing’ will acvate.

In addion, the RGB lights are also synced with several

key partners. Downloading their soware will give you the

power to manipulate your RGB capabilies even further.

If you would like to leverage partnered soware see the

advanced setup below.

Partner Soware RGB Setup

• Visit hps://www.viewsonic.com/elite/rgb/ and choose

a partner RGB soware to download.

• Download and install your soware of choice.

• Included with your monitor is a USB 3.0 A-Male to

B-Male cable. Plug in the USB 3.0 B-Male connector to

your monitor and the USB 3.0 A-Male connector to your

PC.

• Run the partner soware and start customizing your

RGB lighng!

You can also check out our RGB soware setup tutorials

online at hps://www.viewsonic.com/elite/rgb/.

*Mode variaons, customizaon features and any other

features or uses shall be based on and subject to the

capabilies as specied or provided in partners’ soware.

Resoluon Noce Enable this opon to allow the system to inform users that

the current viewing resoluon is not the correct nave

resoluon.

Boot Up Screen Toggle the start screen On or O.

Menu Opon Descripon

OSD Timeout Adjust the length of me the OSD Menu remains on

screen.

OSD Background Show/Hide the OSD background when the OSD Menu

appears on the screen.

OSD Pivot Set the OSD Menu orientaon.

Power Indicator Set the Power Indicator On or O. If the seng is set to

On, the power indicator lights blue when the device is

turned on.

Auto Power O Enable this opon to allow the monitor to automacally

turn o aer a certain amount of me.

Sleep Set the amount of idle me before the monitor enters

Sleep mode.

ECO Mode Choose between various modes, based on power

consumpon.

DDC/CI Enable this opon to allow the monitor control via the

graphics card.

DispayPort 1.1 Enable/Disable DisplayPort 1.1 support.

Standby Charger When acvated, the USB will connue to supply power

even when the monitor is in standby mode.

Rename Rename the personalized custom prole.

Memory Recall Resets all sengs to their default values.

4949

Advanced Features and Sengs

This secon describes advanced features of the monitor.

Adapve Sync

Enabling Adapve Sync will put an end to choppy gameplay and broken games with

uid, arfact-free performance at virtually any frame rate.

To enable the Adapve Sync funcon:

1. Press the [●] key or move the joy key [◄] or [▲] or [▼] to display the On-Screen

Display (OSD) Menu.

2. Move the joy key [◄] or [►] to select Display. Then move the joy key [▼] to

enter the Display menu.

3. Move the joy key [▲] or [▼] to select Adapve Sync. Then move the joy key [►]

to conrm the selecon.

4. Move the joy key [▲] or [▼] to select On or O. Then press the [●] key to

conrm the selecon.

NOTE: To use the G-Sync funcon, a DisplayPort connecon must be used.

Addionally, please note:

1. Your computer must be equipped with a GeForce GTX 10-Series or

GeForce RTX 20-Series graphics card.

2. The latest GeForce Driver should be installed.

3. For more informaon on how to enable G-Sync on an Adapve Sync

monitor, please visit: hps://www.nvidia.com/en-us/geforce/news/

geforce-rtx-2060-g-sync-compable-game-ready-driver/ .

PureXP™

Short for “Pure Experience”, this feature can enhance the visual quality of moving

objects, making them less vague with a clearer view. XP is also a play on the life

bar in some games. XP is a common & cool way for naming, just like video industry,

video eect as VFX. It also adds a more gaming & technological touch.

This is ViewSonic’s exclusive technology to opmize the moving picture response

me (MPRT) for beer performance during gaming.

To enable the PureXP™ funcon:

1. Press the [●] key or move the joy key [◄] or [▲] or [▼] to display the On-Screen

Display (OSD) Menu.

2. Move the joy key [◄] or [►] to select Display. Then move the joy key [▼] to

enter the Display menu.

3. Move the joy key [▲] or [▼] to select PureXP™. Then move the joy key [►] to

conrm the selecon.

4. Move the joy key [▲] or [▼] to select your preferred experience. Then press the

[●] key to conrm the selecon.

Hertz Limiter

A monitor hertz controller allows users to control how many frames the monitor

can output. The monitor will put a cap on the maximum amount of frames that can

be rendered from the monitor to save power and loading from the monitor’s side.

To adjust the Hertz Limiter:

1. Press the [●] key or move the joy key [◄] or [▲] or [▼] to display the On-Screen

Display (OSD) Menu.

2. Move the joy key [◄] or [►] to select Display. Then move the joy key [▼] to

enter the Display menu.

3. Move the joy key [▲] or [▼] to select Hertz Limiter. Then move the joy key [►]

to conrm the selecon.

4. Move the joy key [▲] or [▼] to select your preferred frame output. Then press

the [●] key to conrm the selecon.

Menu Opons

Nave

60Hz

100Hz

144Hz

165Hz

NOTE:

• If Adapve Sync is “On”, Hertz Limiter will be disabled.

• ViewScale may not support all Hz levels.

5252

Response Time OD

Adjusng the Response Time OD seng will allow the user to ne-tune their

desired response me. With ve (5) sengs to choose from, users can precisely

select the best t for each use scenario.

Each seng will increase response me speed, allowing users the ability to match

their PC and game type, creang a “best t” scenario.

To enable the Response Time OD funcon:

1. Press the [●] key or move the joy key [◄] or [▲] or [▼] to display the On-Screen

Display (OSD) Menu.

2. Move the joy key [◄] or [►] to select Display. Then move the joy key [▼] to

enter the Display menu.

3. Move the joy key [▲] or [▼] to select Response Time OD. Then move the joy key

[►] to conrm the selecon.

4. Move the joy key [▲] or [▼] to select your preferred response me. Then press

the [●] key to conrm the selecon.

Blue Light Filter and Eye Health

The Blue Light Filter blocks high-energy blue light for a more comfortable viewing

experience.

Quick Access Blue Light Filter Setup

Enabling and disabling the Blue Light Filter can be done on the y via the Quick

Access Key.

Quick Access

Blue Light Filter

PureXP™

OverClocking

Return

Press to go to next

NOTE: When enabling the Blue Light Filter (BLF) via the Quick Access Key, the

BLF value will be 100 which is cered by TÜV. However, the BLF value

will be 0 if the user chooses another funcon via the Quick Access Key.

Quick Access Key

While using and enjoying your monitor please keep the following in mind:

• Viewing computer screens for extended periods of me may cause eye irritaon

and discomfort. To reduce these eects, it is recommended to take periodic

breaks from viewing to allow the eyes to relax.

• Users can customize the Blue Light Filter value through the Display Menu.

Adaptive Sync

Game Modes

Blue Light Filter

Color Temperature

Color Adjust

Image Adjust

Game Modes Display Input Select ViewMode Audio Adjust Setup Menu

Hz165

Custom 1

Max. Refresh Rate

XG270Q

Exit Navi. Power

/100

• The monitor also supports Flicker-Free, which reduces or eliminates screen

icker, thus easing potenal eye strain.

Calculang Breaks

When viewing the monitor for extended periods, it is recommended to take

periodic breaks from viewing. Short breaks of at least ve (5) minutes are

recommended aer one (1) to two (2) hours of connuous viewing.

Taking shorter, more frequent breaks are generally more benecial than longer, less

frequent breaks.

Looking at Distant Objects

While taking breaks, users can further reduce eye strain and dryness by focusing on

objects that are further away from them.

Eye and Neck Exercises

Eye Exercises

Eye exercises can help minimize eye strain. Slowly roll your eyes to the le, right,

up, and down. Repeat as many mes as needed.

Neck Exercises

Neck exercises can also help minimize eye strain. Relax your arms and let them

hang at your sides, bend forward slightly to stretch the neck, turn your head to the

right and to the le. Repeat as many mes as needed.

ViewScale

Under ViewScale, users can adjust their current aspect rao to t their specic

usage scenario. Below are the listed aspect raos.

NOTE: If users choose a ViewScale aspect mode that is not nave, it may impact

the user’s experience.

To enable ViewScale:

1. Press the [●] key or move the joy key [◄] or [▲] or [▼] to display the On-Screen

Display (OSD) Menu.

2. Move the joy key [◄] or [►] to select Display. Then move the joy key [▼] to

enter the Display menu.

3. Move the joy key [▲] or [▼] to select Image Adjust Then move the joy key [►] to

enter its sub-menu.

4. Move the joy key [▲] or [▼] to select ViewScale. Then move the joy key [►] to

enter its sub-menu.

5. Move the joy key [▲] or [▼] to select your preferred aspect rao. Then press the

[●] key to conrm the selecon.

Aspect Rao Descripon

Full Scales the inpued image to ll the screen, this is the default

input choice and is ideal for 16:9 images.

Aspect The inpued image is allowed to ll the screen as large as it

can go without image distoron.

1:1 The image is directly displayed without scaling.

19” (4:3) Simulates the inpued image in a 4:3 aspect rao and 19”

display size.

19”W (16:10) Simulates the inpued image in a 16:10 aspect rao and 19”W

display size.

21.5” (16:9) Simulates the inpued image in a 16:9 aspect rao and 21.5”

display size.

22”W (16:10) Simulates the inpued image in a 16:10 aspect rao and 22”W

display size.

23.6”W (16:9) Simulates the inpued image in a 16:9 aspect rao and

23.6”W display size.

24”W (16:9) Simulates the inpued image in a 16:9 aspect rao and 24”W

display size.

Quick Access

Quickly iniate some funcons and modes through the Quick Access key and menu.

Users can also dene which funcons or modes they prefer in the Quick Access

Menu via the Setup Menu in OSD. The funcon/mode will be enabled as soon as

the light-bar moves on the item, and will disable aer removing the light-bar.

In the Quick Access Menu, “Return” means users can “automacally” go back to the

mode they chose before entering the Quick Access Menu.

For example, if users chose “Console Speed” mode before entering the Quick

Access Menu and there is an exisng FPS opon in the Quick Access Menu,

according to the Quick Access denion, users will enable FPS mode when the light-

bar moves on the item. Then, when moving the light-bar to “Return,” the mode will

be changed into “Console Speed” automacally which is same as the mode before

user entering the Quick Access Menu.

To acvate the Quick Access Menu:

1. Press the Quick Access Key to display the Quick Access Menu.

2. Press the Quick Access Key to select your preference.

Quick Access

Blue Light Filter

PureXP™

OverClocking

Return

Press to go to next

NOTE:

• To change the Quick Access Menu’s default

funcons (Blue Light Filter, PureXP™, and

OverClocking), remove one or more default

funcons via the OSD Setup Menu rst.

• The Quick Access Menu will disappear aer three

(3) seconds automacally.

To Change the Quick Access Menu opons:

1. Press the [●] key or move the joy key [◄] or [▲] or [▼] to

display the On-Screen Display (OSD) Menu.

2. Move the joy key [◄] or [►] to select Setup Menu. Then

move the joy key [▼] to enter the Setup Menu menu.

3. Move the joy key [▲] or [▼] to select Quick Access. Then

move the joy key [►] to enter its sub-menu.

4. Move the joy key [▲] or [▼] to select your preference.

Then press the [●] key to conrm the selecon.

NOTE: Some sub-menu opons may have another sub-

menu. To enter the respecve sub-menu, move

the joy key [►].

Elite RGB Lighng

This seng controls the RGB lighng on the back of the monitor and beneath the

bezel. When “On”, or aer being reset, the default ‘Breathing’ mode will be acve.

To enter the Elite RGB menu:

1. Press the [●] key or move the joy key [◄] or [▲] or [▼] to display the On-Screen

Display (OSD) Menu.

2. Move the joy key [◄] or [►] to select Setup Menu. Then move the joy key [▼] to

enter the Setup Menu menu.

3. Move the joy key [▲] or [▼] to select Elite RGB. Then move the joy key [►] to

enter its sub-menu.

4. Move the joy key [▲] or [▼] to select your preference. Then press the [●] key to

conrm the selecon.

NOTE: Some sub-menu opons may have another sub-menu. To enter the

respecve sub-menu, move the joy key [►].

In addion, the RGB backlights are also synced with several key partners.

Downloading their soware will give you the power to adjust your RGB capabilies

further.

To setup up partner RGB soware:

1. Visit: hps://www.viewsonic.com/elite/rgb/

2. Select a partner RGB soware, and download it.

3. Connect one end of the USB Type B cable to the monitor and the other end to

your computer.

4. Run and install the partner soware.

5. Start customizing the monitor’s RGB lighng.

Crosshair

Select from dierent crosshair styles and colors to overlay on your screen.

To enable the Crosshair funcon:

1. Press the [●] key or move the joy key [◄] or [▲] or [▼] to display the On-Screen

Display (OSD) Menu.

2. Move the joy key [◄] or [►] to select Setup Menu. Then move the joy key [▼] to

enter the Setup Menu menu.

3. Move the joy key [▲] or [▼] to select Crosshair. Then move the joy key [►] to

conrm the selecon.

4. Move the joy key [▲] or [▼] to select your preferred crosshair style and color.

Then press the [●] key to conrm the selecon.

NOTE: A preview image of the crosshair (type and color) will be displayed on the

right side of the OSD Menu before conrming.

Crosshair Descripon

Type A

Type B

Type C

Exit

Adjust

Main Menu

NOTE: This message box will appear with

the crosshair, and disappear aer

three (3) seconds automacally.

Firmware Update

For the best display performance and to resolve any known issues, it is best to keep

your monitor updated with the latest rmware version. With the USB cable and

rmware update tool, you can easily update your monitor rmware any me.

You can visit: hps://www.viewsonic.com/elite/display-controller/ to check and

download the latest rmware version with the update tool.

To update the rmware:

1. Check and download the Firmware Update Tool with latest rmware version for

your monitor from: hp://www.viewsonic.com/elite/display-controller/.

2. Connect the USB Type B male cable (square with 2 cut corners) to the USB Type B

port of your monitor. Then connect the other end of the cable to the USB port of

the computer.

3. Unzip the downloaded Firmware Update Tool and double-click on the .exe le

or .pkg le. Then follow the on-screen instrucons to complete the applicaon

installaon.

4. Launch the Firmware Update Tool. The applicaon will automacally detect and

verify your monitor model and current rmware version.

5. Click Update to upgrade your monitor rmware.

6. Wait unl the upgrade process is complete.

NOTE:

• Any interrupons during the rmware upgrade process may permanently

damage your monitor. Do not disconnect the USB cable or turn o your PC

and monitor.

• By using the Elite Display Controller, users can receive an auto-nocaon

when new rmware is available.

Appendix

Specicaons

Item Category Specicaons

LCD Type TFT, Acve Matrix 2560 x 1440 LCD,

0.2331 mm x 0.2331 mm pixel pitch

Display Size 68.6 cm, 27" (27" viewable)

Color Filter RGB vercal stripe

Glass Surface

Anti-Glare type, 3H hard coang

Input Signal Video Sync TMDS digital (100 Ω)

HDMI: f

:30-230 Khz, f

:48-144 Hz

DisplayPort: f

:30-250 Khz, f

:48-165 Hz

Compability PC up to 2560 x 1440

Macintosh up to 2560 x 1440

Recommended 2560 x 1440 @ 165Hz

Resoluon

Supported • 2560 x 1440 @ 100, 120, 144, 165Hz

• 1920 x 1080 @ 100, 120, 144Hz

• 1680 x 1050 @ 60Hz

• 1440 x 900 @ 60, 75Hz

• 1280 x 1024 @ 60, 75Hz

• 1024 x 768 @ 50, 60, 70, 72, 75Hz

• 800 x 600 @ 56, 60, 72, 75Hz

• 720 x 400 @ 70Hz

• 640 x 480 @ 50, 60, 67, 72, 75Hz

Power Adapter

Input Voltage AC 100-240V, 50/60Hz (auto switch)

Display Area Full Scan (H x V) 596.736 x 335.664 mm (23.49” x 13.22”)

Operang

condions

Temperature 0° C to 40° C (32° F to 104° F)

Humidity 20% to 90% (non-condensing)

Altude 10,000 feet (3.048 km)

Storage

condions

Temperature -20° C to 60° C (-4° F to 140° F)

Humidity 5% to 90% (non-condensing)

Altude 40, 000 feet (12.1 km)

Dimensions Physical

(W x H x D)

614.2 x 458.7~571.6 x 265.2 mm

(24.18” x 18.06~22.50” x 10.44”)

Wall Mount Dimensions 100 x 100 mm

Weight Physical 11.95 kg (26.35 lbs)

Power saving

modes

50W (Typical)

O < 0.3W (Max)

Do not set the graphics card in your computer to exceed these ming modes; doing so may result in permanent damage to the display.

Please use the power adapter from ViewSonic® or an authorized source only.

The test condion follows EEI standards.

Without USB and audio.

Glossary

This secon describes the standard glossary of terms used in all LCD display models.

All terms are listed in alphabecal order.

NOTE: Some terms may not be applicable to your monitor.

Advanced DCR

Advanced DCR technology automacally detects the image signal and

intelligently controls the backlight brightness and color to improve on the

ability to make the black blacker in a dark scene, and make the white whiter

in a bright environment.

Adapve Sync

Adapve Sync technology puts an end to choppy gameplay and broken

frames with uid, arfact-free performance at virtually any frame rate.

Audio Adjust

Adjusts the volume, mutes the sound, or toggles between inputs if you have

more than one source.

Auto Detect

If the current input source has no signal, the monitor will automacally

switch to the next input opon. This funcon, on some models, is disabled

by default.

Black Stabilizaon

ViewSonic’s Black Stabilizaon provides heightened visibility and detail by

brightening dark scenes.

Blue Light Filter

Adjusts the lter that blocks high-energy blue light for a more comfortable

viewing experience.

Boot Up Screen

Turning o the boot screen will disable the on-screen message from

displaying when turning on the monitor.

Brightness

Adjusts background black levels of the screen image.

Color Adjust

Provides several color adjustment modes to help adjust the color sengs to

t the user’s needs.

Color Range

The monitor can detect the input signal color range automacally. You can

manually change the color range opons to t the correct color range if the

colors are not displayed correctly.

Opons Descripon

Auto The monitor automacally recognizes the color format and

black and white levels.

Full Range The color range of the black and white levels are full.

Limited Range The color range of the black and white levels are limited.

Color Space

Allows users to choose which color space they would like to use for monitor

color output (RGB, YUV).

Color Temperature

Allows users to select specic color temperature sengs to further

customize their viewing experience.

Panel Default Panel Original Status

sRGB Standard color space used for the Windows system.

Bluish Set the color temperature to 9300K.

Cool Set the color temperature to 7500K.

Nave Default color temperature. Recommended for general use.

Warm Set the color temperature to 5000K.

ColorX

A unique color mode, balancing speed and color, for fast-paced acon.

Best for games that require twitch-like reexes and precise color for quick

reacons.

Contrast

Adjusts the dierence between the image background (black level) and the

foreground (white level).

Crosshair

Select from dierent crosshair styles and colors to overlay on your screen.

Elite RGB Lighng

This seng controls the RGB lighng on the back of the monitor and

beneath the bezel. Both the color and style of the RGB lighng can be

adjusted.

Game Mode

Integrang a gaming-oriented OSD design including pre-calibrated FPS,

RTS, and MOBA gaming sengs. Each mode is funconally customized

with in-game tesng and adjustments made for the best blend of color and

technology.

Gamma

Allows users to manually adjust the brightness level of the monitor’s

grayscale levels. There are six selecons: 1.8, 2.0, 2.2, 2.4, 2.6, and 2.8.

Hertz Limiter

Allows users to control how many frames the monitor can output. The

monitor will put a cap on the maximum amount of frames that can be

rendered from the monitor to save power and loading from the monitor’s

side.

Hue

Adjusts the nt of each color (red, green, blue, cyan, magenta, and yellow).

Informaon

Displays the ming mode (video signal input) coming from the graphics

card in the computer, the LCD model number, the serial number, and the

ViewSonic® website URL. See your graphics card’s user guide for instrucons

on changing the resoluon and refresh rate (vercal frequency).

NOTE: VESA 1024 x 768 @ 60Hz, for example, means that the resoluon

is 1024 x 768 and the refresh rate is 60Hz.

Input Select

Toggles between the various input opons that are available for the

monitor.

Low Input Lag

ViewSonic® oers low input lag, ulizing a monitor process reducer, which

decreases signal latency. Under the “Low Input Lag” sub-menu, you can

select the appropriate speed for your desired use from the opons.

Manual Image Adjust

Displays the “Manual Image Adjust” menu. You can manually set a variety of

image quality adjustments.

Memory Recall

Returns the adjustments back to factory sengs if the display is operang in

a factory preset ming mode listed in the “Specicaons” of this manual.

NOTE: (Excepon) This control does not aect changes made in the

“Language Select” or “Power Lock” seng.

Oset

Adjusts black levels for red, green, and blue. The gain and oset funcons

allow users to control the white balance for the upmost control when

manipulang contrast and dark scenes.

OSD Pivot

Sets the monitor OSD Menu display direcon.

Overscan

Refers to a cropped image on your monitor’s screen. A seng on your

monitor zooms in on movie content, so that you cannot see the outermost

edges of the lm.

Power Indicator

The light that displays whether the monitor is on or o. This seng also

controls the lighng on the stand. Users can turn o the lighng eect

under “Power Indicator”. Addionally, the power indicator displays an

average color directly interpreng the input color signal received on screen.

PureXP™

Short for “Pure Experience”, this feature can enhance the visual quality of

moving objects, making them less vague with a clearer view. XP is also a

play on the life bar in some games. XP is a common & cool way for naming,

just like video industry, video eect as VFX. It also adds a more gaming &

technological touch.

Quick Access

Quickly iniate some funcons and modes through the Quick Access key

and menu. Users can also dene which funcons or modes they prefer in

the Quick Access Menu via the Setup Menu in OSD. The funcon/mode will

be enabled as soon as the light-bar moves on the item, and will disable aer

removing the light-bar.

Recall

Resets the ViewMode monitor sengs.

Resoluon Noce

The noce tells users that the current viewing resoluon is not the correct

nave resoluon. This noce will appear in the display sengs window

when seng up the display resoluon.

Response Time OD

An advanced tuning funcon for users that want to adjust their monitor’s

response me. They can select from ve (5) dierent levels to more

precisely tune the response to be as fast as needed while reducing blurring

or ghosng based on each unique gaming scenario.

Setup Menu

Adjusts On-Screen Display (OSD) Menu sengs. Many of these sengs can

acvate on-screen display nocaons so users do not have to reopen the

menu.

Sharpness

Adjusts the picture quality of the monitor.

ViewMode

ViewSonic’s unique ViewMode feature oers “Game”, “Movie”, “Web”,

“Text”, “MAC”, and “Mono” presets. These presets are specically designed

to deliver an opmized viewing experience for dierent screen applicaons.

ViewScale

Gamers have the ability to adjust the display size of the image on the

monitor, allowing for a “best t” scenario.

Troubleshoong

This secon describes some common problems that you may experience when

using the monitor.

Problem or Issue Possible Soluons

No power • Make sure you have turned on the monitor by

pressing the Power buon.

• Make sure the power cord is properly and securely

connected to the monitor and power outlet.

• Plug another electrical device into the power outlet

to verify that the outlet is supplying power.

Power is On, but no

image appears on

screen

• Make sure the video cable connecng the

monitor to the computer is properly and securely

connected.

• Adjust the brightness and contrast sengs.

• Make sure the correct input source is selected.

Wrong or abnormal

colors

• If any colors (red, green, or blue) are missing,

check the video cable to make sure it is properly

and securely connected. Loose or broken pins

in the cable connector could cause an improper

connecon.

• Connect the monitor to another computer.

• If you have an older graphics card, contact

ViewSonic® for a non-DDC adapter.

Screen image is too

light or dark

• Adjust brightness and contrast sengs via the OSD

Menu.

• Reset the monitor to factory sengs.

Screen image cuts in

and out

• Make sure the correct input source is selected.

• Check for bent or broken pins in the video cable

connector.

• Make sure the video cable connecng the

monitor to the computer is properly and securely

connected.

Screen image is

blurred

• Adjust the resoluon to the correct Aspect Rao.

• Reset the monitor to factory sengs.

Problem or Issue Possible Soluons

The screen isn’t

centered correctly

• Adjust the horizontal and vercal controls via the

OSD Menu.

• Check the Aspect Rao.

• Reset the monitor to factory sengs.

The screen appears

yellow

• Make sure the “Blue Light Filter” is O.

The OSD Menu

does not appear

on the screen/the

OSD controls are

inaccessible

• Check whether the OSD Menu is locked.

• Turn o the monitor, unplug the power cord, plug it

back in, and then turn on the monitor.

• Reset the monitor to factory sengs.

Control panel keys do

not work

• Press only one key at a me.

• Restart the computer.

Some menus aren’t

selectable in the OSD

• Adjust the ViewMode or the input source.

• Reset the monitor to factory sengs.

No audio output • If using ear-/headphones, ensure the mini stereo

jack is connected.

• Make sure the volume is not muted, nor set to 0.

• Check the Audio Input seng.

The monitor will not

adjust

• Make sure there are no obstrucons near or on the

monitor, and that there is adequate spacing.

• For more informaon, see “Adjusng the Viewing

Angle” on page 21.

USB devices connected

to the monitor do not

work

• Make sure the USB cable is connected properly.

• Try changing to another USB port (if applicable).

• Some USB devices require a higher electric current;

connect the device directly to the computer.

The external device

is connected, but no

image appears on the

screen

• Make sure the Power is On

• Adjust brightness and contrast via the OSD Menu.

• Check the connecng cable and make sure it

is properly and securely connected. Loose or

broken pins in the cable connector could cause an

improper connecon.

Maintenance

General Precauons

• Make sure the monitor is turned o and the power cable is unplugged from the

power outlet.

• Never spray or pour any liquid directly onto the screen or case.

• Handle the monitor with care, as a darker-colored monitor, if scued, may show

marks more clearly than a lighter-colored monitor.

Cleaning the Screen

• Wipe the screen with a clean, so, lint-free cloth. This removes dust and other

parcles.

• If the screen is sll not clean, apply a small amount of non-ammonia, non-

alcohol based glass cleaner onto a clean, so, lint-free cloth; then wipe the

screen.

Cleaning the Case

• Use a so, dry cloth.

• If the case is sll not clean, apply a small amount of non-ammonia, non-alcohol

based, mild non-abrasive detergent onto a clean, so, lint-free cloth, then wipe

the surface.

Disclaimer

• ViewSonic® does not recommend the use of any ammonia or alcohol-based

cleaners on the display screen or case. Some chemical cleaners have been

reported to damage the screen and/or case of the monitor.

• ViewSonic® will not be liable for damage resulng from use of any ammonia or

alcohol-based cleaners.

Regulatory and Service Informaon

Compliance Informaon

This secon addresses all connected requirements and statements regarding

regulaons. Conrmed corresponding applicaons shall refer to nameplate labels

and relevant markings on the unit.

FCC Compliance Statement

This device complies with part 15 of FCC Rules. Operaon is subject to the following

two condions: (1) this device may not cause harmful interference, and (2) this

device must accept any interference received, including interference that may

cause undesired operaon. This equipment has been tested and found to comply

with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.

These limits are designed to provide reasonable protecon against harmful

interference in a residenal installaon. This equipment generates, uses, and

can radiate radio frequency energy, and if not installed and used in accordance

with the instrucons, may cause harmful interference to radio communicaons.

However, there is no guarantee that interference will not occur in a parcular

installaon. If this equipment does cause harmful interference to radio or television

recepon, which can be determined by turning the equipment o and on, the user

is encouraged to try to correct the interference by one or more of the following

measures:

• Reorient or relocate the receiving antenna.

• Increase the separaon between the equipment and receiver.

• Connect the equipment into an outlet on a circuit dierent from that to which

the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Warning: You are cauoned that changes or modicaons not expressly approved

by the party responsible for compliance could void your authority to operate the

equipment.

Industry Canada Statement

CAN ICES-3 (B)/NMB-3(B)

The following informaon is only for EU-member states:

The mark shown to the right is in compliance with the Waste Electrical

and Electronic Equipment Directive 2012/19/EU (WEEE). The mark

indicates the requirement NOT to dispose of the equipment as unsorted

municipal waste, but use the return and collection systems according to

local law.

Declaraon of RoHS2 Compliance

This product has been designed and manufactured in compliance with Direcve

2011/65/EU of the European Parliament and the Council on restricon of the use

of certain hazardous substances in electrical and electronic equipment (RoHS2

Direcve) and is deemed to comply with the maximum concentraon values issued

by the European Technical Adaptaon Commiee (TAC) as shown below:

Substance Proposed Maximum

Concentraon

Actual Concentraon

Lead (Pb) 0.1% < 0.1%

Mercury (Hg) 0.1% < 0.1%

Cadmium (Cd) 0.01% < 0.01%

Hexavalent Chromium (Cr6⁺) 0.1% < 0.1%

Polybrominated biphenyls (PBB) 0.1% < 0.1%

Polybrominated diphenyl ethers

(PBDE)

0.1% < 0.1%

Bis (2-ethylhexyl) phthalate

(DEHP)

0.1% < 0.1%

Butyl benzyl phthalate (BBP) 0.1% < 0.1%

Dibutyl phthalate (DBP) 0.1% < 0.1%

Diisobutyl phthalate (DIBP) 0.1% < 0.1%

Certain components of products as stated above are exempted under the Annex

III of the RoHS2 Direcves as noted below. Examples of exempted components

are:

• Mercury in cold cathode uorescent lamps and external electrode uorescent

lamps (CCFL and EEFL) for special purposes not exceeding (per lamp):

 Short length (≦ 500 mm): maximum 3.5 mg per lamp.

 Medium length (> 500 mm and ≦ 1,500 mm): maximum 5 mg per lamp.

 Long length (> 1,500 mm): maximum 13 mg per lamp.

• Lead in glass of cathode ray tubes.

• Lead in glass of uorescent tubes not exceeding 0.2% by weight.

• Lead as an alloying element in aluminum containing up to 0.4% lead by weight.

• Copper alloy containing up to 4% lead by weight.

• Lead in high melng temperature type solders (i.e. lead-based alloys containing

85% by weight or more lead).

• Electrical and electronic components containing lead in a glass or ceramic other

than dielectric ceramic in capacitors, e.g. piezoelectronic devices, or in a glass or

ceramic matrix compound.

Indian Restricon of Hazardous Substances

Restricon on Hazardous Substances statement (India). This product complies

with the “India E-waste Rule 2011” and prohibits use of lead, mercury, hexavalent

chromium, polybrominated biphenyls or polybrominated diphenyl ethers in

concentraons exceeding 0.1 weight % and 0.01 weight % for cadmium, except for

the exempons set in Schedule 2 of the Rule.

Product Disposal at End of Product Life

ViewSonic® respects the environment and is commied to working and living

green. Thank you for being part of Smarter, Greener Compung. Please visit the

ViewSonic® website to learn more.

USA & Canada:

http://www.viewsonic.com/company/green/recycle-program/

Europe:

http://www.viewsoniceurope.com/eu/support/call-desk/

Taiwan:

https://recycle.epa.gov.tw/

Macintosh and Power Macintosh are registered trademarks of Apple Inc.

Microso, Windows, and the Windows logo are registered trademarks of Microso

Corporaon in the United States and other countries.

ViewSonic®, the three birds logo, OnView, ViewMatch, and ViewMeter are

registered trademarks of ViewSonic® Corporaon.

VESA is a registered trademark of the Video Electronics Standards Associaon.

DPMS, DisplayPort, and DDC are trademarks of VESA.

ENERGY STAR® is a registered trademark of the U.S. Environmental Protecon

Agency (EPA).

As an ENERGY STAR® partner, ViewSonic® Corporaon has determined that this

product meets the ENERGY STAR® guidelines for energy eciency.

Disclaimer: ViewSonic® Corporaon shall not be liable for technical or editorial

errors or omissions contained herein; nor for incidental or consequenal damages

resulng from furnishing this material, or the performance or use of this product.

In the interest of connuing product improvement, ViewSonic® Corporaon

reserves the right to change product specicaons without noce. Informaon in

this document may change without noce.

No part of this document may be copied, reproduced, or transmied by any means,

for any purpose without prior wrien permission from ViewSonic® Corporaon.

XG270Q_UG_ENG_Rev. 1A_2020-07-03

Customer Service

For technical support or product service, see the table below or contact your

reseller.

NOTE: You will need the product’s serial number.

Country/ Region Website Country/ Region Website

Asia Pacic & Africa

Australia www.viewsonic.com/au/ Bangladesh www.viewsonic.com/bd/

中国 (China)

www.viewsonic.com.cn

香港 (繁體中文)

www.viewsonic.com/hk/

Hong Kong (English) www.viewsonic.com/hk-en/ India www.viewsonic.com/in/

Indonesia www.viewsonic.com/id/ Israel www.viewsonic.com/il/

日本 (Japan)

www.viewsonic.com/jp/ Korea www.viewsonic.com/kr/

Malaysia www.viewsonic.com/my/ Middle East www.viewsonic.com/me/

Myanmar www.viewsonic.com/mm/ Nepal www.viewsonic.com/np/

New Zealand www.viewsonic.com/nz/ Pakistan www.viewsonic.com/pk/

Philippines www.viewsonic.com/ph/ Singapore www.viewsonic.com/sg/

臺灣 (Taiwan)

www.viewsonic.com/tw/

ประเทศไทย

www.viewsonic.com/th/

Việt Nam

www.viewsonic.com/vn/ South Africa & Maurius www.viewsonic.com/za/

Americas

United States www.viewsonic.com/us Canada www.viewsonic.com/us

Lan America www.viewsonic.com/la

Europe

Europe www.viewsonic.com/eu/ France www.viewsonic.com/fr/

Deutschland www.viewsonic.com/de/ Қазақстан www.viewsonic.com/kz/

Россия www.viewsonic.com/ru/ España www.viewsonic.com/es/

Türkiye www.viewsonic.com/tr/ Україна www.viewsonic.com/ua/

United Kingdom www.viewsonic.com/uk/

Limited Warranty

ViewSonic® Display

What the warranty covers:

ViewSonic® warrants its products to be free from defects in material and

workmanship during the warranty period. If a product proves to be defecve

in material or workmanship during the warranty period, ViewSonic® will, at its

sole opon, and as your sole remedy, repair or replace the product with a similar

product. Replacement Product or parts may include remanufactured or refurbished

parts or components. The repair or replacement unit or parts or components will

be covered by the balance of the me remaining on the customer’s original limited

warranty and the warranty period will not be extended. ViewSonic® provides

no warranty for any third-party soware whether included with the product or

installed by the customer, installaon of any unauthorized hardware parts or

components (e.g. Projector Lamps). (Please refer to: “What the warranty excludes

and does not cover” secon).

How long the warranty is eecve:

ViewSonic® displays are warranted for between 1 and 3 years, depending on your

country of purchase, for all parts including the light source and for all labor from

the date of the rst consumer purchase.

Who the warranty protects:

This warranty is valid only for the rst consumer purchaser.

What the warranty excludes and does not cover:

• Any product on which the serial number has been defaced, modied, or

removed.

• Damage, deterioraon, or malfuncon resulng from:

 Accident, misuse, neglect, re, water, lightning, or other acts of nature,

unauthorized product modicaon, or failure to follow instrucons supplied

with the product.

 Repair or aempted repair by anyone not authorized by ViewSonic®.

 Damage to or loss of any programs, data, or removable storage media.

 Normal wear and tear.

 Removal or installaon of the product.

• Soware or data loss occurring during repair or replacement.

• Any damage of the product due to shipment.

• Causes external to the product, such as electric power uctuaons or failure.

• Use of supplies or parts not meeng ViewSonic’s specicaons.

• Failure of owner to perform periodic product maintenance as stated in the User

Guide.

• Any other cause which does not relate to a product defect.

• Damage caused by stac (non-moving) images displayed for lengthy periods of

me (also referred to as image burn-in).

• Soware - Any third-party soware included with the product or installed by the

customer.

• Hardware/Accessories/Parts/Components – Installaon of any unauthorized

hardware, accessories, consumable parts or components (e.g. Projector Lamps).

• Damage to, or abuse of, the coang on the surface of the display through

inappropriate cleaning as described in the product User Guide.

• Removal, installaon, and set-up service charges, including wall-mounng of the

product.

How to get service:

• For informaon about receiving service under warranty, contact ViewSonic®

Customer Support (Please refer to the “Customer Service” page). You will need

to provide your product’s serial number.

• To obtain warranty service, you will be required to provide: (a) the original dated

sales slip, (b) your name, (c) your address, (d) a descripon of the problem, and

(e) the serial number of the product.

• Take or ship the product, freight prepaid, in the original container to an

authorized ViewSonic® service center or ViewSonic®.

• For addional informaon or the name of the nearest ViewSonic® service center,

contact ViewSonic®.

Limitaon of implied warranes:

There are no warranes, express or implied, which extend beyond the descripon

contained herein including the implied warranty of merchantability and tness for a

parcular purpose.

Display Warranty Term Template In UG

VSC_TEMP_2007

Exclusion of damages:

ViewSonic’s liability is limited to the cost of repair or replacement of the product.

ViewSonic® shall not be liable for:

• Damage to other property caused by any defects in the product, damages

based upon inconvenience, loss of use of the product, loss of me, loss of

prots, loss of business opportunity, loss of goodwill, interference with business

relaonships, or other commercial loss, even if advised of the possibility of such

damages.

• Any other damages, whether incidental, consequenal or otherwise.

• Any claim against the customer by any other party.

• Repair or aempted repair by anyone not authorized by ViewSonic®.

Eect of state law:

This warranty gives you specic legal rights, and you may also have other rights

which vary from state to state. Some states do not allow limitaons on implied

warranes and/or do not allow the exclusion of incidental or consequenal

damages, so the above limitaons and exclusions may not apply to you.

Sales outside the U.S.A. and Canada:

For warranty informaon and service on ViewSonic® products sold outside of the

U.S.A. and Canada, contact ViewSonic® or your local ViewSonic® dealer.

The warranty period for this product in mainland China (Hong Kong, Macao,

and Taiwan Excluded) is subject to the terms and condions of the Maintenance

Guarantee Card.

For users in Europe and Russia, full details of warranty provided can be found at:

http://www.viewsonic.com/eu/ under “Support/Warranty Informaon”.

Mexico Limited Warranty

ViewSonic® Display

What the warranty covers:

ViewSonic® warrants its products to be free from defects in material and

workmanship, under normal use, during the warranty period. If a product

proves to be defecve in material or workmanship during the warranty period,

ViewSonic® will, at its sole opon, repair or replace the product with a like product.

Replacement product or parts may include remanufactured or refurbished parts or

components & accessories.

How long the warranty is eecve:

ViewSonic® LCD displays are warranted for between 1 and 3 years, depending on

your country of purchase, for all parts including the light source and for all labour

from the date of the rst consumer purchase.

Who the warranty protects:

This warranty is valid only for the rst consumer purchaser.

What the warranty excludes and does not cover:

• Any product on which the serial number has been defaced, modied or

removed.

• Damage, deterioraon, or malfuncon resulng from:

 Accident, misuse, neglect, re, water, lightning, or other acts of nature,

unauthorized product modicaon, unauthorized aempted repair, or

failure to follow instrucons supplied with the product.

 Causes external to the product, such as electrical power uctuaons or

failure.

 Use of supplies or parts not meeng ViewSonic®’s specicaons.

 Normal wear and tear.

 Any other cause which does not relate to a product defect.

• Any product exhibing a condion commonly known as “image burn-in” which

results when a stac image is displayed on the product for an extended period of

me.

• Removal, installaon, insurance, and set-up service charges.

How to get service:

For informaon about receiving service under warranty, contact ViewSonic®

Customer Support (Please refer to the aached “Customer Service” page). You

will need to provide your product’s serial number, so please record the product

informaon in the space provided below on your purchase for your future use.

Please retain your receipt of proof of purchase to support your warranty claim.

For Your Records

Product Name: Model Number:

Document Number: Serial Number:

Purchase Date: Extended Warranty Purchase? (Y/N)

If so, what date does warranty expire?

• To obtain warranty service, you will be required to provide (a) the original dated

sales slip, (b) your name, (c) your address, (d) a descripon of the problem, and

(e) the serial number of the product.

• Take or ship the product, in the original container packaging, to an authorized

ViewSonic® service center.

• Round trip transportaon costs for in-warranty products will be paid by

ViewSonic®.

Limitaon of implied warranes:

There are no warranes, express or implied, which extend beyond the descripon

contained herein including the implied warranty of merchantability and tness for a

parcular purpose.

Exclusion of damages:

ViewSonic®’s liability is limited to the cost of repair or replacement of the product.

ViewSonic® shall not be liable for:

• Damage to other property caused by any defects in the product, damages

based upon inconvenience, loss of use of the product, loss of me, loss of

prots, loss of business opportunity, loss of goodwill, interference with business

relaonships, or other commercial loss, even if advised of the possibility of such

damages.

• Any other damages, whether incidental, consequenal or otherwise.

• Any claim against the customer by any other party.

• Repair or aempted repair by anyone not authorized by ViewSonic®.

Contact Informaon for Sales & Authorized Service (Centro Autorizado de Servicio) within Mexico:

Name, address, of manufacturer and importers:

México, Av. de la Palma #8 Piso 2 Despacho 203, Corporavo Interpalmas,

Col. San Fernando Huixquilucan, Estado de México

Tel: (55) 3605-1099 hp://www.viewsonic.com/la/soporte/index.htm

NÚMERO GRATIS DE ASISTENCIA TÉCNICA PARA TODO MÉXICO: 001.866.823.2004

Hermosillo:

Distribuciones y Servicios Computacionales SA de CV.

Calle Juarez 284 local 2

Col. Bugambilias C.P: 83140

Tel: 01-66-22-14-9005

E-Mail: [email protected]ared.net.mx

Villahermosa:

Compumantenimietnos Garanzados, S.A. de C.V.

AV. GREGORIO MENDEZ #1504

COL, FLORIDA C.P. 86040

Tel: 01 (993) 3 52 00 47 / 3522074 / 3 52 20 09

E-Mail: compumantenimientos@prodigy.net.mx

Puebla, Pue. (Matriz):

RENTA Y DATOS, S.A. DE C.V. Domicilio:

29 SUR 721 COL. LA PAZ

72160 PUEBLA, PUE.

Tel: 01(52).222.891.55.77 CON 10 LINEAS

E-Mail: dat[email protected]x

Veracruz, Ver.:

CONEXION Y DESARROLLO, S.A DE C.V. Av.

Americas # 419

ENTRE PINZÓN Y ALVARADO

Fracc. Reforma C.P. 91919

Tel: 01-22-91-00-31-67

E-Mail: g[email protected]om.mx

Chihuahua:

Soluciones Globales en Computación

C. Magisterio # 3321 Col. Magisterial

Chihuahua, Chih.

Tel: 4136954

E-Mail: Cef[email protected]

Cuernavaca:

Compusupport de Cuernavaca SA de CV

Francisco Leyva # 178 Col. Miguel Hidalgo

C.P. 62040, Cuernavaca Morelos

Tel: 01 777 3180579 / 01 777 3124014

E-Mail: aquev[email protected]om

Distrito Federal:

QPLUS, S.A. de C.V.

Av. Coyoacán 931

Col. Del Valle 03100, México, D.F.

Tel: 01(52)55-50-00-27-35

E-Mail : g[email protected]om.mx

Guadalajara, Jal.:

SERVICRECE, S.A. de C.V.

Av. Niños Héroes # 2281

Col. Arcos Sur, Sector Juárez

44170, Guadalajara, Jalisco

Tel: 01(52)33-36-15-15-43

E-Mail: mmir[email protected]

Guerrero Acapulco:

GS Computación (Grupo Sesicomp)

Progreso #6-A, Colo Centro

39300 Acapulco, Guerrero

Tel: 744-48-32627

Monterrey:

Global Product Services

Mar Caribe # 1987, Esquina con Golfo Pérsico

Fracc. Bernardo Reyes, CP 64280

Monterrey N.L. México

Tel: 8129-5103

E-Mail: a[email protected]

MERIDA:

ELECTROSER

Av Reforma No. 403Gx39 y 41

Mérida, Yucatán, México CP97000

Tel: (52) 999-925-1916

E-Mail: rrrb@sureste.com

Oaxaca, Oax.:

CENTRO DE DISTRIBUCION Y

SERVICIO, S.A. de C.V.

Murguía # 708 P.A., Col. Centro, 68000, Oaxaca

Tel: 01(52)95-15-15-22-22

Fax: 01(52)95-15-13-67-00

E-Mail. [email protected]om

Tijuana:

STD

Av Ferrocarril Sonora #3780 L-C

Col 20 de Noviembr

Tijuana, Mexico

FOR USA SUPPORT:

ViewSonic® Corporaon

381 Brea Canyon Road, Walnut, CA. 91789 USA

Tel: 800-688-6688

E-Mail: hp://www.viewsonic.com

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