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Samsung QE65Q75BATXXU User Manual
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Samsung QE65Q75BATXXU Television
User Manual - Page 31
For QE65Q75BATXXU.
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Contents
Guide
Connections
Connection Guide
Connecting an Antenna (Aerial)
Connecting to the network
Establishing a wired network connection
Establishing a wireless network connection
Checking the network connection status
Resetting Your Network
Turning on the TV with a mobile device
Connecting an IP control device to the TV
Allowing to connect a wireless network
Allowing to connect the Wi-Fi Direct
Changing the name of the TV
Displaying your mobile device screen on the TV
Using Screen Sharing (Smart View)
Using Apple AirPlay
Using Screen Sharing (Tap View)
Enabling Tap View
Connection Cables for External Devices
Switching between external devices connected to the TV
Editing the name and icon of an external device
Using additional functions
Connection Notes
Connection notes for HDMI
Connection notes for audio devices
Connection notes for computers
Connection notes for mobile devices
Connection notes for Portrait Mode
Remote Control and Peripherals
About the Samsung Smart Remote (QLED TV/The Frame (43-inch or larger models)/The Serif/OLED TV)
About the Samsung Smart Remote (The Frame (32LS03B model)/BU8 Series)
About the Samsung Smart Remote (The Sero)
Connecting the Samsung Smart Remote to the TV
Controlling External Devices with a Samsung Remote Control - Using the Universal Remote
Learn how to use Samsung Smart Remote
Using Anynet+ (HDMI-CEC)
Connecting an external device through Anynet+ and using their menus
Read before connecting an Anynet+ (HDMI-CEC) device
Controlling the TV with a Keyboard, Mouse or Gamepad
Connecting a USB keyboard, mouse or gamepad
Connecting a Bluetooth keyboard, mouse or gamepad
Using the keyboard and mouse
Setting up the input devices
Entering Text using the On-Screen Virtual Keyboard
Entering Text using the remote control's microphone and the on-screen virtual keyboard
Smart Features
Using Smart Hub
Displaying the Home Screen
Launching Smart Hub automatically
Launching the last used app automatically
Automatic Mirroring from Multi View
Automatic casting in Multi View
Launching Multi View automatically When rotating
Testing Smart Hub connections
Resetting Smart Hub
Using Ambient Mode
Entering the TV viewing screen from Ambient Mode
Using Art Mode
About the Art Home screen
Import images from USB memory
Using Art mode with the SmartThings app
Precautions when using Art mode
About the Media Home Screen
About the Menu Home Screen
Using a Samsung account
Signing in to a Samsung account
Creating a new account
Managing your Samsung account
Using the Shortcuts
Adding channels
Moving channels
Removing a channels
Using Workspace
Using Screen Sharing (Windows PC) / AirPlay (Mac)
Using Easy Connection to Screen
Connecting a Remote PC
Playing Multimedia Content on a Remote PC
Using Samsung DeX
Using Microsoft 365
Adding the Web Service
Using Web Service
Using the Apps Service
Installing an app
Launching an app
Managing installed apps
Using the e-Manual
Launching the e-Manual
Using the buttons in the e-Manual
Using the Internet
Using SmartThings
Registering peripheral devices of the TV
Registering a TV / Smart Appliance / IoT device from the mobile app
Controlling the TV from the mobile app
SmartThings screen layout
List of devices compatible with the TV
Using the SmartThings Hub function
Playing pictures/video/music
Playing multimedia content on a PC or mobile device
Playing multimedia content on a USB device
Listening to your mobile device sound through the TV speaker using Sound Mirroring
Buttons and functions available while playing multimedia content
Using Multi View
Using Bixby
Starting Bixby with voice
Starting Bixby using buttons on the Samsung Smart Remote
Learning about the Explore Bixby Screen
Read Before Using Bixby
Provisions for using Bixby
Using the Game Bar
Starting the Game Bar
Learning about the Game Bar
Using FreeSync
Setting the Super Ultra Wide Game View
Changing the Super Ultra Wide Screen position
Configuring 144 Hz game settings
Troubleshooting of the game screen and audio problems
TV Viewing
Using the Guide
About the Guide screen
Using additional features from the Guide
Recording programmes
The Instant and Timer Recording options from the Guide
Recording while watching a broadcast
Using the recording schedule management screen
Setting Up Schedule Viewing
Using the schedule viewing options from the guide screen
Using the schedule viewing options while watching a programme
Using the viewing schedule management screen
Using Timeshift
Buttons and functions available while recording a programme or Timeshift
Using the Channel List
Accessing the channel list
Using the functions on the channel list screen
Using the channel edit function
Accessing the channel edit screen
Using the channel edit functions
Using a Personal favourites List
Creating a Favourites List
TV-Viewing Support Functions
Scanning for available channels
Selecting the cable network search option
Scanning for available channels on standby mode
Setting the Wake-up time
Setting the functions for the service provider
Viewing broadcast service provider info
Checking digital channel signal info and strength
Selecting the broadcasting audio option
Using Programme Rating Lock
Showing common interface menu
Configuring advanced broadcasting settings
Tuning broadcast signals manually
Tuning digital channels
Tuning analogue channels
Fine-tuning analogue broadcasts
Transferring channel list
Enabling/Disabling Edit Channel Numbers
Deleting CAM operator profile
Setting satellite system
Changing teletext language
Selecting the broadcast audio language
Showing TVkey Interface menu
Reading digital text
Picture and Sound
Using Intelligent Mode
Adjusting the Picture Quality
Choosing a picture mode
Configuring advanced picture settings
Picture Support Functions
Viewing a picture-in-picture (PIP)
Changing the picture size settings
Setting the Viewing Environment for External Devices
Playing games on an optimised screen
Setting the Game Mode details
Using Input Signal Plus
Using HDMI black level
Configuring a Sound Mode and Expert Settings
Choosing a sound mode
Configuring advanced sound settings
Using the Sound Support Functions
Selecting speakers
Listening to the TV through Bluetooth devices
Listening to the TV through a Samsung audio device that supports the Wi-Fi function
System and Support
Using the Time Functions and the Timers
Setting the clock automatically
Adjusting the clock for DST and time zone
Changing the current time
Setting the clock manually
Using the sleep timer
Turning off the TV using the off timer
Using the Power and Energy Saving Functions
Reducing the energy consumption of the TV
Using the Panel Care Functions
Setting the Panel Care
Updating the TV's Software
Updating through the network
Updating through a USB device
Updating the TV automatically
Updating through the mobile network
Using the Parental Settings function
Audio and Video Functions for the Visually or Hearing Impaired
Running the accessibility functions
Running Accessibility Shortcuts
Enabling voice guides for the visually impaired
Changing the volume, speed, pitch and the TV background volume of the Voice Guide
Audio Description
The TV screen is turned off but audio continues
Enlarge the screen
White text on black background (high contrast)
Setting the screen to black and white
Inverting the screen colour
Enlarging the font (for the visually impaired)
Learning about the remote control (for the visually impaired)
Learning about the TV menu
Watching TV broadcasts with subtitles
Selecting the broadcasting subtitle language
Listening to the TV through Bluetooth devices (for the hearing impaired)
Enlarging the sign language screen for the hearing impaired
Configure Sign Language Guide options
Configuring the repeat settings for remote control buttons
App for the Visually Impaired (SeeColors App)
Using Voice Assistants on the TV
Select the Voice Assistant
Using Other Functions
Changing the menu language
Setting up a password
Selecting Usage or Retail Mode
Managing External Devices
Using AirPlay
Restoring the TV to the factory settings
HbbTV
Using a TV Viewing Card (âCI or CI+ Cardâ)
Connecting the âCI or CI+ Cardâ via COMMON INTERFACE slot with the CI CARD Adapter
Attaching the CI CARD Adapter via COMMON INTERFACE slot
Connecting the âCI or CI+ Cardâ
Connecting the âCI or CI+ Cardâ via COMMON INTERFACE slot
Using the âCI or CI+ Cardâ
Teletext Feature
On the Samsung Smart Remote
On the Standard Remote Control
Typical Teletext page
Precautions and Notes
Before Using the Recording and Timeshift Functions
Before using the recording and schedule recording functions
Before using the timeshift function
Supported broadcasting audio options
Read Before Using Apps
Read Before Using the Internet Function
Read before setting up a wireless network connection
Precautions for wireless network
Wireless security protocols
Read Before Playing Photo, Video or Music Files
Limitations to the use of photo, video and music files
Supported subtitles
Subtitle formats
Video formats with subtitles
Supported image formats and resolutions
Supported music formats and codecs
Supported video codecs (QLED TV except for Q6*B Series/The Frame (43-inch or larger models)/The Serif/The Sero/OLED TV)
Other restrictions
Video decoders
Audio decoders
Supported video codecs (Q6*B Series)
Supported video codecs (The Frame (32LS03B model)/BU8 Series)
Other restrictions
Video decoders
Audio decoders
Supported video codecs (QN7**B Series)
Supported video codecs (QN8**B Series or higher)
Other restrictions
Video decoders
Audio decoders
Read After Installing the TV
Picture sizes and input signals
Installing an anti-theft lock
Supported Resolutions for UHD Input Signals
If Input Signal Plus is set to Off
If Input Signal Plus is set to On
Resolutions for Input Signals supported by 8K models (QN7**B Series or higher)
If Input Signal Plus is set to Off
If Input Signal Plus is set to On
Supported Resolutions for FreeSync (VRR)
Read Before Connecting a Computer (Supported Resolutions)
IBM
MAC
VESA DMT
VESA CVT
CTA-861
Supported Resolutions for Video Signals
CTA-861
VESA CVT
Read Before Using Bluetooth Devices
Restrictions on using Bluetooth
Licences & Other Information
Troubleshooting
Picture Issues
The screen is flashing or has become dark
The picture is not bright, or the picture colours do not look clear
The picture colours are black and white or do not look the way they should look
The TV automatically turns off by itself
TV (The Frame TV) cannot be turned off.
Unable to power on
The TV remains on or does not turn on automatically.
Unable to find a Channel
The TV image does not look as good as it did in the store.
Displayed video looks blurry
The picture is distorted.
There is a dotted line on the edge of the screen.
The picture wonât display in full screen.
The Subtitle function in the TV menu is deactivated.
Subtitles appear on the TV screen.
The HDR of the connected external device turns off.
Sound and Noise Issues
How can I connect an audio device to the TV?
There is no sound or the sound is too low at maximum volume.
The picture is good but there is no sound.
HDMI (eARC) is connected, and there is no sound.
The speakers are making an odd sound.
The sound is interrupted.
Whenever a function is used on the TV or the channel is changed, the TV voices the activity. The TV explains in voice-over the video scenes displayed on the screen.
The TV audio is not being played through the Sound bar or A/V receiver.
The sound is not heard clearly.
The volume of the external device cannot be adjusted.
I want to turn the TV and audio device off and on at the same time.
Channel and Broadcast Issues
"Weak or No Signal" displayed in TV mode or cannot find channel.
The TV is not receiving all channels.
The subtitles are not provided on a digital channel.
Broadcasting is deactivated.
External Device Connectivity Issues
The "Mode Not Supported" message appears.
The video is OK but there is no audio.
I want to connect to a PC and mobile device via screen mirroring.
No screen appears when connecting the TV to an external device.
I want to connect to a Bluetooth speaker.
The PC screen does not appear or it flickers.
Network Issues
Wireless network connection failed. Unable to connect to a wireless access point. Unable to connect to the network.
Wired network connection failed.
Connected to a local network, but not to the Internet.
Anynet+ (HDMI-CEC) Issues
What is Anynet+?
Anynet+ does not work. The connected device is not displayed.
I want to start Anynet+. I also want the connected devices to turn on when the TV is turned on.
I want to exit Anynet+. It is inconvenient to turn on other devices because the TV also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together.
The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen.
The Anynet+ device won't play.
Remote Control Issues
The remote control does not work.
External devices cannot be operated with the TV remote control.
Recording Issues
The Timeshift or recording function cannot be used.
Cannot record videos received from an external device or Samsung TV Plus.
The "Format Device" message appears when the Timeshift or recording function is used.
The recorded files on the TV are not played back on a PC.
Apps
I launched an app, but it's in a different language. How can I change the language?
The app does not work properly. Its image quality is poor.
The Smart Hub Home Screen keeps appearing whenever you turn on the TV.
Media Files
Some files are interrupted during playback.
Some files can't be played.
Voice Assistant Issues
The voice commands do not work well.
Bixby/Alexa answers although I did not call it.
I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if the Voice Assistant button is pressed.
During voice recognition, the heavy load message appears and the function does not work.
I want to see weather information of the desired area.
Other issues
The TV is hot.
The TV smells like plastic.
The settings are lost after 5 minutes or every time the TV is turned off.
The TV is tilted to the side.
The stand is wobbly or crooked.
A POP (TVâs internal banner ad) appears on the screen.
The TV is making a popping noise.
The TV is making a humming noise.
The TV narrates the screen events in voice-over.
Diagnosing TV operational issues
Self Diagnosis
Cannot select Signal Information in Self Diagnosis.
Reset Smart Hub
Reset picture
Reset sound
Getting Support
Getting support through Remote Management
Finding the contact information for service
Requesting service
FAQ
The TV Screen does not Display Properly
The TV does not Turn On
The Picture is Distorted, or No Sound Comes Out of the Sound Bar
Network Access is not Available
There is No Sound or the Speakers are Making an Odd Sound
The Remote Control does not Work
Updating the Software
Accessibility Guidance
Menu Learning Screen
Using the Remote control
Orientation of the Samsung Smart Remote
Description of the Samsung Smart Remote
Using the accessibility menu
Running the Accessibility Shortcuts menu
Running the Accessibility menu functions using the General menu
Running the Accessibility menu functions using Bixby
Learning about the Accessibility menu functions
Using the TV with Voice Guide on
Changing channel
Using on-screen number entry via the Samsung Smart Remote
Changing volume
Using programme information
Using the guide
To view a programme on now
Other options in the guide
Using Schedule Viewing
Setting up a schedule viewing
Cancelling a scheduled viewing
Using the Channel List
Recording
Using the instant and schedule recording options from the guide screen:
Recording the programme you are watching
Scheduling recording from the programme info window
Changing the recording time
Viewing recorded programmes
Deleting a recorded programme
Using Smart Hub
Smart Hub
Using the Smart Hub Home Screen
Launching the e-Manual
Using Bixby
Running Bixby
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Contents
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About the Samsung Smart Remote (The Sero)
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File type: PDF
File name: 84484168_qe65q75batxxu.pdf
File size: 10.46 MB
File Language: English
Pages: 289
Author: Samsung
File created: 2022-03-14
Published: 2022-05-23
Updated: 2023-05-04
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Table of Contents
×
Contents
2
Guide
7
Connections
7
Connection Guide
7
Connecting an Antenna (Aerial)
9
Connecting to the network
10
Establishing a wired network connection
10
Establishing a wireless network connection
11
Checking the network connection status
12
Resetting Your Network
12
Turning on the TV with a mobile device
13
Connecting an IP control device to the TV
13
Allowing to connect a wireless network
13
Allowing to connect the Wi-Fi Direct
14
Changing the name of the TV
14
Displaying your mobile device screen on the TV
15
Using Screen Sharing (Smart View)
15
Using Apple AirPlay
15
Using Screen Sharing (Tap View)
16
Enabling Tap View
16
Connection Cables for External Devices
17
Switching between external devices connected to the TV
19
Editing the name and icon of an external device
19
Using additional functions
21
Connection Notes
22
Connection notes for HDMI
22
Connection notes for audio devices
23
Connection notes for computers
23
Connection notes for mobile devices
24
Connection notes for Portrait Mode
24
Remote Control and Peripherals
25
About the Samsung Smart Remote (QLED TV/The Frame (43-inch or larger models)/The Serif/OLED TV)
25
About the Samsung Smart Remote (The Frame (32LS03B model)/BU8 Series)
28
About the Samsung Smart Remote (The Sero)
31
Connecting the Samsung Smart Remote to the TV
34
Controlling External Devices with a Samsung Remote Control - Using the Universal Remote
35
Learn how to use Samsung Smart Remote
35
Using Anynet+ (HDMI-CEC)
36
Connecting an external device through Anynet+ and using their menus
36
Read before connecting an Anynet+ (HDMI-CEC) device
36
Controlling the TV with a Keyboard, Mouse or Gamepad
37
Connecting a USB keyboard, mouse or gamepad
37
Connecting a Bluetooth keyboard, mouse or gamepad
37
Using the keyboard and mouse
38
Setting up the input devices
39
Entering Text using the On-Screen Virtual Keyboard
39
Entering Text using the remote control's microphone and the on-screen virtual keyboard
40
Smart Features
41
Using Smart Hub
41
Displaying the Home Screen
42
Launching Smart Hub automatically
44
Launching the last used app automatically
44
Automatic Mirroring from Multi View
44
Automatic casting in Multi View
44
Launching Multi View automatically When rotating
45
Testing Smart Hub connections
45
Resetting Smart Hub
45
Using Ambient Mode
46
Entering the TV viewing screen from Ambient Mode
51
Using Art Mode
52
About the Art Home screen
53
Import images from USB memory
56
Using Art mode with the SmartThings app
57
Precautions when using Art mode
58
About the Media Home Screen
59
About the Menu Home Screen
62
Using a Samsung account
66
Signing in to a Samsung account
66
Creating a new account
66
Managing your Samsung account
66
Using the Shortcuts
68
Adding channels
70
Moving channels
70
Removing a channels
70
Using Workspace
71
Using Screen Sharing (Windows PC) / AirPlay (Mac)
71
Using Easy Connection to Screen
71
Connecting a Remote PC
72
Playing Multimedia Content on a Remote PC
75
Using Samsung DeX
75
Using Microsoft 365
76
Adding the Web Service
76
Using Web Service
77
Using the Apps Service
78
Installing an app
79
Launching an app
79
Managing installed apps
80
Using the e-Manual
82
Launching the e-Manual
82
Using the buttons in the e-Manual
82
Using the Internet
84
Using SmartThings
85
Registering peripheral devices of the TV
85
Registering a TV / Smart Appliance / IoT device from the mobile app
86
Controlling the TV from the mobile app
86
SmartThings screen layout
87
List of devices compatible with the TV
88
Using the SmartThings Hub function
89
Playing pictures/video/music
90
Playing multimedia content on a PC or mobile device
91
Playing multimedia content on a USB device
91
Listening to your mobile device sound through the TV speaker using Sound Mirroring
92
Buttons and functions available while playing multimedia content
92
Using Multi View
96
Using Bixby
98
Starting Bixby with voice
98
Starting Bixby using buttons on the Samsung Smart Remote
99
Learning about the Explore Bixby Screen
100
Read Before Using Bixby
102
Provisions for using Bixby
102
Using the Game Bar
103
Starting the Game Bar
103
Learning about the Game Bar
103
Using FreeSync
105
Setting the Super Ultra Wide Game View
106
Changing the Super Ultra Wide Screen position
106
Configuring 144 Hz game settings
107
Troubleshooting of the game screen and audio problems
107
TV Viewing
108
Using the Guide
108
About the Guide screen
109
Using additional features from the Guide
111
Recording programmes
112
The Instant and Timer Recording options from the Guide
112
Recording while watching a broadcast
112
Using the recording schedule management screen
113
Setting Up Schedule Viewing
115
Using the schedule viewing options from the guide screen
115
Using the schedule viewing options while watching a programme
115
Using the viewing schedule management screen
115
Using Timeshift
116
Buttons and functions available while recording a programme or Timeshift
117
Using the Channel List
119
Accessing the channel list
119
Using the functions on the channel list screen
119
Using the channel edit function
121
Accessing the channel edit screen
121
Using the channel edit functions
121
Using a Personal favourites List
123
Creating a Favourites List
123
TV-Viewing Support Functions
124
Scanning for available channels
124
Selecting the cable network search option
124
Scanning for available channels on standby mode
124
Setting the Wake-up time
125
Setting the functions for the service provider
125
Viewing broadcast service provider info
125
Checking digital channel signal info and strength
126
Selecting the broadcasting audio option
126
Using Programme Rating Lock
126
Showing common interface menu
127
Configuring advanced broadcasting settings
127
Tuning broadcast signals manually
127
Tuning digital channels
128
Tuning analogue channels
128
Fine-tuning analogue broadcasts
128
Transferring channel list
128
Enabling/Disabling Edit Channel Numbers
129
Deleting CAM operator profile
129
Setting satellite system
129
Changing teletext language
129
Selecting the broadcast audio language
130
Showing TVkey Interface menu
130
Reading digital text
130
Picture and Sound
131
Using Intelligent Mode
131
Adjusting the Picture Quality
134
Choosing a picture mode
134
Configuring advanced picture settings
135
Picture Support Functions
137
Viewing a picture-in-picture (PIP)
137
Changing the picture size settings
138
Setting the Viewing Environment for External Devices
139
Playing games on an optimised screen
139
Setting the Game Mode details
140
Using Input Signal Plus
142
Using HDMI black level
142
Configuring a Sound Mode and Expert Settings
143
Choosing a sound mode
143
Configuring advanced sound settings
143
Using the Sound Support Functions
145
Selecting speakers
145
Listening to the TV through Bluetooth devices
146
Listening to the TV through a Samsung audio device that supports the Wi-Fi function
147
System and Support
148
Using the Time Functions and the Timers
148
Setting the clock automatically
148
Adjusting the clock for DST and time zone
149
Changing the current time
149
Setting the clock manually
150
Using the sleep timer
150
Turning off the TV using the off timer
150
Using the Power and Energy Saving Functions
151
Reducing the energy consumption of the TV
151
Using the Panel Care Functions
153
Setting the Panel Care
153
Updating the TV's Software
154
Updating through the network
154
Updating through a USB device
154
Updating the TV automatically
154
Updating through the mobile network
154
Using the Parental Settings function
155
Audio and Video Functions for the Visually or Hearing Impaired
156
Running the accessibility functions
156
Running Accessibility Shortcuts
156
Enabling voice guides for the visually impaired
157
Changing the volume, speed, pitch and the TV background volume of the Voice Guide
157
Audio Description
157
The TV screen is turned off but audio continues
158
Enlarge the screen
158
White text on black background (high contrast)
158
Setting the screen to black and white
158
Inverting the screen colour
159
Enlarging the font (for the visually impaired)
159
Learning about the remote control (for the visually impaired)
159
Learning about the TV menu
159
Watching TV broadcasts with subtitles
160
Selecting the broadcasting subtitle language
160
Listening to the TV through Bluetooth devices (for the hearing impaired)
161
Enlarging the sign language screen for the hearing impaired
161
Configure Sign Language Guide options
161
Configuring the repeat settings for remote control buttons
161
App for the Visually Impaired (SeeColors App)
161
Using Voice Assistants on the TV
162
Select the Voice Assistant
162
Using Other Functions
163
Changing the menu language
163
Setting up a password
163
Selecting Usage or Retail Mode
163
Managing External Devices
164
Using AirPlay
164
Restoring the TV to the factory settings
164
HbbTV
165
Using a TV Viewing Card (âCI or CI+ Cardâ)
166
Connecting the âCI or CI+ Cardâ via COMMON INTERFACE slot with the CI CARD Adapter
166
Attaching the CI CARD Adapter via COMMON INTERFACE slot
166
Connecting the âCI or CI+ Cardâ
167
Connecting the âCI or CI+ Cardâ via COMMON INTERFACE slot
167
Using the âCI or CI+ Cardâ
168
Teletext Feature
169
On the Samsung Smart Remote
169
On the Standard Remote Control
170
Typical Teletext page
172
Precautions and Notes
173
Before Using the Recording and Timeshift Functions
173
Before using the recording and schedule recording functions
173
Before using the timeshift function
175
Supported broadcasting audio options
175
Read Before Using Apps
176
Read Before Using the Internet Function
177
Read before setting up a wireless network connection
178
Precautions for wireless network
178
Wireless security protocols
178
Read Before Playing Photo, Video or Music Files
179
Limitations to the use of photo, video and music files
179
Supported subtitles
180
Subtitle formats
180
Video formats with subtitles
180
Supported image formats and resolutions
181
Supported music formats and codecs
181
Supported video codecs (QLED TV except for Q6*B Series/The Frame (43-inch or larger models)/The Serif/The Sero/OLED TV)
182
Other restrictions
183
Video decoders
184
Audio decoders
184
Supported video codecs (Q6*B Series)
185
Supported video codecs (The Frame (32LS03B model)/BU8 Series)
186
Other restrictions
187
Video decoders
187
Audio decoders
187
Supported video codecs (QN7**B Series)
188
Supported video codecs (QN8**B Series or higher)
189
Other restrictions
190
Video decoders
190
Audio decoders
190
Read After Installing the TV
191
Picture sizes and input signals
191
Installing an anti-theft lock
191
Supported Resolutions for UHD Input Signals
192
If Input Signal Plus is set to Off
192
If Input Signal Plus is set to On
192
Resolutions for Input Signals supported by 8K models (QN7**B Series or higher)
193
If Input Signal Plus is set to Off
193
If Input Signal Plus is set to On
193
Supported Resolutions for FreeSync (VRR)
194
Read Before Connecting a Computer (Supported Resolutions)
195
IBM
195
MAC
195
VESA DMT
196
VESA CVT
197
CTA-861
197
Supported Resolutions for Video Signals
198
CTA-861
198
VESA CVT
199
Read Before Using Bluetooth Devices
200
Restrictions on using Bluetooth
200
Licences & Other Information
201
Troubleshooting
203
Picture Issues
203
The screen is flashing or has become dark
203
The picture is not bright, or the picture colours do not look clear
204
The picture colours are black and white or do not look the way they should look
205
The TV automatically turns off by itself
205
TV (The Frame TV) cannot be turned off.
206
Unable to power on
206
The TV remains on or does not turn on automatically.
206
Unable to find a Channel
207
The TV image does not look as good as it did in the store.
207
Displayed video looks blurry
207
The picture is distorted.
208
There is a dotted line on the edge of the screen.
208
The picture wonât display in full screen.
208
The Subtitle function in the TV menu is deactivated.
208
Subtitles appear on the TV screen.
209
The HDR of the connected external device turns off.
209
Sound and Noise Issues
210
How can I connect an audio device to the TV?
210
There is no sound or the sound is too low at maximum volume.
210
The picture is good but there is no sound.
210
HDMI (eARC) is connected, and there is no sound.
211
The speakers are making an odd sound.
211
The sound is interrupted.
211
Whenever a function is used on the TV or the channel is changed, the TV voices the activity. The TV explains in voice-over the video scenes displayed on the screen.
212
The TV audio is not being played through the Sound bar or A/V receiver.
212
The sound is not heard clearly.
212
The volume of the external device cannot be adjusted.
213
I want to turn the TV and audio device off and on at the same time.
213
Channel and Broadcast Issues
214
"Weak or No Signal" displayed in TV mode or cannot find channel.
214
The TV is not receiving all channels.
214
The subtitles are not provided on a digital channel.
214
Broadcasting is deactivated.
214
External Device Connectivity Issues
215
The "Mode Not Supported" message appears.
215
The video is OK but there is no audio.
215
I want to connect to a PC and mobile device via screen mirroring.
215
No screen appears when connecting the TV to an external device.
216
I want to connect to a Bluetooth speaker.
216
The PC screen does not appear or it flickers.
216
Network Issues
217
Wireless network connection failed. Unable to connect to a wireless access point. Unable to connect to the network.
217
Wired network connection failed.
217
Connected to a local network, but not to the Internet.
217
Anynet+ (HDMI-CEC) Issues
218
What is Anynet+?
218
Anynet+ does not work. The connected device is not displayed.
218
I want to start Anynet+. I also want the connected devices to turn on when the TV is turned on.
218
I want to exit Anynet+. It is inconvenient to turn on other devices because the TV also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together.
219
The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen.
219
The Anynet+ device won't play.
219
Remote Control Issues
220
The remote control does not work.
220
External devices cannot be operated with the TV remote control.
220
Recording Issues
221
The Timeshift or recording function cannot be used.
221
Cannot record videos received from an external device or Samsung TV Plus.
221
The "Format Device" message appears when the Timeshift or recording function is used.
221
The recorded files on the TV are not played back on a PC.
221
Apps
222
I launched an app, but it's in a different language. How can I change the language?
222
The app does not work properly. Its image quality is poor.
222
The Smart Hub Home Screen keeps appearing whenever you turn on the TV.
222
Media Files
223
Some files are interrupted during playback.
223
Some files can't be played.
223
Voice Assistant Issues
224
The voice commands do not work well.
224
Bixby/Alexa answers although I did not call it.
224
I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
224
Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if the Voice Assistant button is pressed.
225
During voice recognition, the heavy load message appears and the function does not work.
225
I want to see weather information of the desired area.
225
Other issues
226
The TV is hot.
226
The TV smells like plastic.
226
The settings are lost after 5 minutes or every time the TV is turned off.
226
The TV is tilted to the side.
226
The stand is wobbly or crooked.
226
A POP (TVâs internal banner ad) appears on the screen.
226
The TV is making a popping noise.
227
The TV is making a humming noise.
227
The TV narrates the screen events in voice-over.
227
Diagnosing TV operational issues
228
Self Diagnosis
228
Cannot select Signal Information in Self Diagnosis.
228
Reset Smart Hub
229
Reset picture
229
Reset sound
229
Getting Support
230
Getting support through Remote Management
230
Finding the contact information for service
230
Requesting service
230
FAQ
231
The TV Screen does not Display Properly
231
The TV does not Turn On
236
The Picture is Distorted, or No Sound Comes Out of the Sound Bar
242
Network Access is not Available
246
There is No Sound or the Speakers are Making an Odd Sound
251
The Remote Control does not Work
257
Updating the Software
261
Accessibility Guidance
267
Menu Learning Screen
267
Using the Remote control
267
Orientation of the Samsung Smart Remote
267
Description of the Samsung Smart Remote
267
Using the accessibility menu
269
Running the Accessibility Shortcuts menu
269
Running the Accessibility menu functions using the General menu
269
Running the Accessibility menu functions using Bixby
270
Learning about the Accessibility menu functions
271
Using the TV with Voice Guide on
273
Changing channel
273
Using on-screen number entry via the Samsung Smart Remote
273
Changing volume
274
Using programme information
274
Using the guide
275
To view a programme on now
276
Other options in the guide
277
Using Schedule Viewing
279
Setting up a schedule viewing
279
Cancelling a scheduled viewing
279
Using the Channel List
280
Recording
282
Using the instant and schedule recording options from the guide screen:
282
Recording the programme you are watching
283
Scheduling recording from the programme info window
283
Changing the recording time
283
Viewing recorded programmes
284
Deleting a recorded programme
284
Using Smart Hub
285
Smart Hub
285
Using the Smart Hub Home Screen
286
Launching the e-Manual
288
Using Bixby
289
Running Bixby
289
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