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5
ENGLISH
Pre-Tech Support Checklist
Pre-Tech Support Checklist
If the following symptoms appear while using the product, check again.
It may not be a malfunction.
Symptom
Cause and Solution
The screen stays
blank or connection is
unstable.
y
Check if the device connected to the monitor supports
DisplayPort Alternate Mode
(DP Alt Mode) and USB Power Delivery(USB PD).
The power does not
turn on.
y
Check if you can properly connect the device to the
monitor using the
USB-C™
cable that comes with the
monitor.
The monitor’s
supported frequency
range has been
exceeded.
y
This phenomenon occurs when the signal sent from the
PC exceeds the horizontal or vertical frequency range.
Refer to the Factory Mode settings and reset the
frequency.
The screen looks
unclear.
y
Setting the screen resolution to any other than the
recommended (optimal) resolution may result in blurry
text or dimming, cropping, or tilting of the screen. Use
the recommended screen resolution setting.
Screen burn-in
remains even when
power is off.
y
Note that having a fixed screen on for an extended
period of time may cause damage to the display and
lead to screen burn-in.
y
To use the monitor for a long time, use a screensaver.
There are spots on
the screen.
y
You may see a few pixel spots (red, green, blue, white,
black) on the screen while using the monitor. This is a
normal phenomenon of an LCD screen. This is unrelated
to the monitor performance and is not an abnormality.
Appendix
Product Specications
Display 40.6 cm IPS LCD
Color Depth 16.7 million colors (8 bits)
Resolution
Maximum
Resolution
2560 x 1600 @ 60 Hz
Recommended
Resolution
2560 x 1600 @ 60 Hz
Display Standard
Supported
DisplayPort Alternate Mode (DP Alt Mode)
Power
Rated
5 V
0
2 A
Power
Consumption
Operation mode: 8 W general (factory
default)*
Environment
Operation
Temperature 0 °C to 40 °C
Humidity Lower than 80 %
Storage
Temperature -20 °C to 60 °C
Humidity 85 % or lower
Dimensions
(not including
package)
With a folio
cover
362 (width) x 249 (height) x 11.3 mm
(thickness)
Without a folio
cover
360 (width) x 245.5 (height) x 8.3 mm
(thickness)
Weight
(not including
package)
With a folio
cover
Approx. 990 g
Without a folio
cover
Approx. 670 g
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