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12
warranty information
TEMPUR-PEDIC
®
NORTH AMERICA, LCC (TEMPUR-PEDIC
®
) WARRANTS THAT IT WILL,
AT TEMPUR-PEDIC
®
’S OPTION, REPLACE OR REPAIR PURCHASER’S TEMPUR-PEDIC
®
ERGO
TM
+ SLEEPTRACKER
®
SYSTEM MODEL IF IT IS DEFECTIVE DUE TO FAULTY
WORKMANSHIP OR MATERIALS, SUBJECT TO THE LIMITATIONS DESCRIBED IN THIS
WARRANTY.
TEMPUR-PEDIC
®
UNDERTAKES NO RESPONSIBILITY FOR THE QUALITY OF THE
GOODS EXCEPT AS OTHERWISE PROVIDED IN THIS WARRANTY. THERE ARE NO
WARRANTIES THAT EXTEND BEYOND THE DESCRIPTION ON THE FACE THEREOF.
THIS WARRANTY APPLIES ONLY TO TEMPUR-PEDIC ERGO
TM
+ SLEEPTRACKER
®
SYSTEM MODEL. THIS MODEL MAY BE IDENTIFIED BY REFERENCE TO THE SERIAL
NUMBER ON THE PRODUCT.
YEARS 1 THROUGH 3: FULL COVERAGE OF PARTS AND LABOR
TEMPUR-PEDIC ERGO
TM
+ SLEEPTRACKER
®
SYSTEM is warranted against defects
in the workmanship or materials for a period of three (3) years from the warranty
commencement date. During these first three years of the warranty, the entire product is
so covered, including factory supplied electronics, electrical components, Sleeptracker
®
components, drive motors and power supply components. Upon notice during the first
through third year from the warranty commencement date, Tempur-Pedic
®
will send
replacement parts to the purchaser, at no cost, in order to replace any such defective
part. In addition, Tempur-Pedic
®
will pay all authorized labor and transportation costs
associated with the repair or replacement of any parts which Tempur-Pedic
®
determines
to be defective. This three (3) year warranty shall not apply if the purchaser does not
return any and all defective parts to Tempur-Pedic
®
within 15 days of purchaser’s receipt
of such replacement parts furnished. Return of the frame, however, should it need to be
replaced, is not required.
In no instance will this warranty cover any damage attributable to misuse or to normal
wear and tear or to excessive weight placed upon the product. Nor will this warranty
cover any purchaser other than the original purchaser nor will it cover product
purchased from an unauthorized third party. If you are not the original purchaser of
this product, you take “as is” and “with all faults.” If you did not purchase this TEMPUR-
PEDIC ERGO
TM
+ SLEEPTRACKER
®
SYSTEM we will require proof of purchase from you
demonstrating that you are the original purchaser and are eligible to make a valid claim
under this Warranty.
YEARS 4 THOUGH 5: FULL COVERAGE OF PARTS ONLY
Upon notice during the years four (4) and five (5) from the warranty commencement
date, Tempur-Pedic
®
will oer replacement parts for any defective parts to the purchaser.
Factory supplied electronics, electrical components, Sleeptracker
®
components, drive
motors and power supply components are included. This two (2) year Warranty shall not
apply if purchaser does not return any and all defective parts to Tempur-Pedic
®
within
15 days of purchaser’s receipt of replacement part. Purchaser shall bear all service,
transportation, labor and shipping costs related to the delivery and/or replacement of
the defective part.
FRAME ONLY - YEARS 1 THROUGH 25 WARRANTY
Notwithstanding the above, Tempur-Pedic
®
extends a 25 Year Warranty on the frame
itself used in this product. Specifically, Tempur-Pedic
®
warrants that for a full 25 years,
any defect in the workmanship or the materials used in the frame itself shall be covered.
In the event of a frame defect, full product replacement will be oered. For purposes
of this 25 Year Warranty, the frame consists of the metal structure of the base and
specifically excludes its cover, its side rails, decking and legs, actuator lift and massage
motors, control box, remote controls, power supply, Sleeptracker
®
components, and any
power supply cords.
ADDITIONAL TERMS AND CONDITIONS
In no instance will this warranty cover any damage attributable to misuse or to normal
wear and tear or to excessive weight placed upon the product. Nor will this warranty
cover any purchaser other than the original purchaser nor will it cover product
purchased from an unauthorized third party. If you are not the original purchaser of this
product, you take “as is” and “with all faults.” If you did not purchase this TEMPUR-PEDIC
ERGO
TM
+ SLEEPTRACKER
®
SYSTEM directly from Tempur-Pedic
®
we will require proof
of purchase from you demonstrating that you are the original purchaser and eligible to
make a valid claim under this Warranty.
This Warranty does not include coverage for damage caused by the purchasers or by
other users if the product has been used in a manner inconsistent with the operation
and maintenance procedures outlined in the Complete Reference Guide, this Warranty,
or any other applicable document published or approved by Tempur-Pedic
®
. Nor does
it include coverage if the product has been repaired or modified by the purchaser or by
an unauthorized third party or if the product has been damaged in transit. This Warranty
does not apply to damage to mattresses, fabric, cables, electrical cords or items supplied
by Resellers, as defined below. Contact the Reseller or other appropriate party for
warranty information on these items. Nor does this Warranty apply to any unnecessary
service calls, including costs for in home service calls solely for the purpose of educating
the consumer about the unit or finding an unsatisfactory power connection. In addition,
if the recommended weight restrictions are not followed (Queen, Twin Long and Split/
Dual CA King bases - up to 850 lbs. each peak limit and up to 700 lbs. operating limit)
this warranty is void.
Replacement parts may be new or reconditioned at Tempur-Pedic
®
’s discretion.
Except for the 25 Year Warranty provided for the frame of this product, there is no
warranty at all after five years, dating from commencement of this Limited Warranty.
ADDITIONAL LIMITATIONS ON WARRANTY COVERAGE
In the event a warranty claim is filed and a warranty replacement is deemed necessary,
purchaser will be required to surrender the original product, including any components,
to Tempur-Pedic
®
at the time of the replacement. Return of the frame, however, should it
need to be replaced, is not required.
Limited Warranty for TEMPUR-PEDIC ERGO
TM
+ SLEEPTRACKER
®
SYSTEM
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