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17
If a fault occurs, before contacting Whirlpool customer service,
make the following checks to try and remedy the problem:
Machine does not
switch on, or the
programme does
not start
Problem
Explanation / Suggestion
Cause
The product may not have been
plugged in, or turned on
Door is not closed properly
Programme may not have been set
Start/Pause button may not
have been pressed
Make sure the power cord is plugged
in and machine is turned on
Ensure that the loading door is properly closed
Check the programme has been selected
Ensure Start/Pause button has been pressed
Laundry is still wet at
the end of cycle
The filter may need cleaning
Clean filter after each load
The machine may be overloaded
Check the load does not exceed the
maximum capacity for the product
The programme has been
selected is not correct
Select a suitable programme
according to programme chart
The laundry before being loaded
into machine is not spum dry
Do not put in laundry which is
still dripping wet or has excess water
Drying process takes
too long
The filter may need cleaning
Clean filter after each load
Programme has been
interrupted without
any cause
The loading door may be ajar.
Ensure the loading door is properly closed
The power supply may have
been cut off to the machine
Ensure there is no power failure,
check the power cord is plugged in
Laundry has shrunk,
become felted, or
deteriorated
A programme not suitable for the
type of laundry may have been used
Select a suitable programme after
checking the care label on your laundry
Indicator light
blink rapidly
A fault occurs
Switch off power and check
Noises
It's normal to hear wind sound
and rubbing nose during drying
process
The dryer is not
placed horizontal
Place the dryer in horizontal floor
F3
F4
The NTC is failure
The heater is failure
Replace the NTC
Switch off power and replace the heater
TROUBLESHOOTING GUIDE
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