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A fault, what to do?
11
TR2500T | TR3500T – 6 720 876 005 (2017/06)
5 A fault, what to do?
If your appliance does not operate as required, it is often due to a very
minor problem. Please check whether you can remedy the fault yourself
by using the following guidelines. You will save yourself the costs of an
unnecessary visit by customer service personnel.
• The electrical mains supply and the water supply must be shut off
before all work on the appliance.
If the fault could not be eliminated, please call customer service.
6 Customer Service
We ask you to always provide the E-No. and the FD-No. of your appliance
when calling in a customer service engineer. You will find the number
near both water connection nozzles of the small water heater.
7 Disposal
8 Guarantee
The guarantee conditions for this appliance are as defined by our
representative in the country in which it is sold. Details regarding these
conditions can be obtained from the dealer, from whom the appliance
was purchased, or directly from our representative in the country.
Furthermore, the guarantee conditions can also be found on the Internet
at the website address stated. The bill of sale or receipt must be
produced when making any claims under the terms of this guarantee.
Fault Cause Solution Who
The appliance does not start
(heat), only cold water flows.
The fuse in the house electrical installation
has tripped/blown.
Check the fuse in the house electrical installation. Customer
The mains plug is not inserted. Insert the plug into the mains socket. Customer
The safety temperature limitation has
tripped.
Unplug the mains plug, open the warm water tap and
allow approx. 4 litres of water to flow. Insert the plug
into the mains socket.
Customer
Water flow-rate is too low. The filter in the tap is clogged. Remove the filter and either clean it or descale it. Customer
The filter in the cold water regulating valve is
clogged.
Remove, clean and reinstall the inlet filter. Circulate
water through the appliance.
If necessary, repeat this procedure until the filter is
free of particles.
Servicing
expert
The water outlet or the tap is clogged by
limescale.
Descale or install a new fitting. Servicing
expert
The tap drips during heat up
regardless of the drip stop.
Frequent, momentary dispensing or
dispensing with a low water flow.
Longer dispensing, increase the flow of warm water. Customer
The drip stop function is defective. Exchange the appliance. Servicing
expert
The pressure stop has tripped,
water no longer flows.
The appliance has been incorrectly installed
on the water connection.
Connect the appliance correctly, push in the red pin
of the pressure stop.
Servicing
expert
The fitting is clogged by limescale. Descale the tap, push in the red pin of the pressure
stop.
Customer
The warm water connection nozzle is
clogged.
Clean the warm water connection nozzle and
exchange the water connection if necessary. Then
push in the red pin of the pressure stop.
Servicing
expert
This appliance is labelled in accordance with Euro-
pean Directive 2012/19/EU concerning used electri-
cal and electronic appliances (waste electrical and
electronic equipment – WEEE).
The guideline determines the framework for the return
and recycling of used appliances as applicable throug-
hout the EU.
Please ask your specialist retailer about current dispo-
sal facilities.
Subject to change without notice.
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