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14sharkclean.co.uk13 sharkclean.co.uk
GUARANTEE TERMS
AND CONDITIONS
When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of the product
(your “statutory rights”). You can enforce these rights against your retailer. However, at Shark® we are so confident about
the quality of our products that we give the owner an additional manufacturer’s guarantee of up to two years (1 year as
standard plus 1 year when you register) These terms and conditions relate to our manufacturer’s guarantee only – your
statutory rights are unaected. Please note that the 2 year guarantee is available in all EU countries and in the UK.
The conditions below describe the prerequisites and scope of our guarantee. They do not aect your statutory rights or
the obligations of your retailer and your contract with them.
Shark
®
Guarantees
A household appliance like a Steam and Scrub Mop constitutes a sizeable investment. Your new machine needs to work
properly for as long as possible. The guarantee it comes with is an important consideration - and reflects how much
confidence the manufacturer has in its product and manufacturing quality.
Every Shark® machine comes with a free parts and labour guarantee. Our customer service helpline
(0800 862 0453) is open from 9.00am to 6.00pm Monday - Friday. It’s free to call, and you’ll be put straight through to
a Shark® representative. You’ll also find online support at www.sharkclean.co.uk.
How do I register my extended Shark
®
guarantee?
If you have purchased your vacuum directly from sharkclean.co.uk your extended guarantee is registered automatically.
You can also register your guarantee online within 28 days of purchase.
• To register online, please visit www.sharkclean.co.uk/register-guarantee.
• Keep a note of the date you purchased the machine.
IMPORTANT
• Both the 1 year standard and the extended 1 year guarantee will only cover your product from the date of purchase.
• Please keep your receipt at all times. Should you need to use your extended guarantee we will need your receipt to
verify the information you have supplied to us is correct. The inability to produce a valid receipt may invalidate your
guarantee.
What are the benefits of registering my free Shark
®
guarantee?
When you register your guarantee we’ll have your details to hand if we ever need to get in touch. If you further agree to
receive communications from us, you can also receive tips and advice on how to get the best out of your Shark® Steam
and Scrub Mop and hear the latest news about new Shark® technology and launches.
If you register your guarantee online, you’ll get instant confirmation that we’ve received your details.
How long are new Shark
®
machines guaranteed for?
Our confidence in our design and quality control means that your new Shark® Steam and Scrub Mop is guaranteed for a
total of up to two years (1 year plus an extended guarantee of 1 year).
What is covered by the free Shark
®
guarantee?
Repair or replacement of your Shark® machine (at Shark’s discretion), including all parts and labour. A Shark® guarantee
is in addition to your legal rights as a consumer.
What is not covered by the free Shark
®
guarantee?
• Normal wear and tear.
• Accidental damage or faults caused by negligent use or care, misuse, neglect, careless operation or handling of the
Steam and Scrub Mop which is not in accordance with the Shark® Operating Manual supplied with your machine.
• Use of the Steam and Scrub Mop for anything other than normal domestic household purposes.
• Use of parts not assembled or installed in accordance with the operating instructions.
• Use of parts and accessories which are not Shark® Genuine Components.
• Faulty installation (except where installed by Shark®).
• Repairs or alterations carried out by parties other than Shark® or its agents.
What happens when my guarantee runs out?
Shark® does not design products to last for a limited time. We do appreciate that there may be a desire for our
customers to want to repair their Steam and Scrub Mop cleaners after the guarantee has lapsed. In this case please
contact our FreePhone customer service help line and ask about our out of guarantee program, on 0800 862 0453.
Where can I buy genuine Shark
®
spares and accessories?
Shark® spares and accessories are developed by the same engineers who developed your Shark® Steam and Scrub Mop
You’ll find a full range of Shark® spares, replacement parts and accessories for all Shark® machines at
www.sharkclean.co.uk.
Please remember that damage caused by the use of non-Shark spares may not be covered under your guarantee.
NOTES
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