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PROBLEM POSSIBLE REASONS & SOLUTIONS
The steam mop
isn’t producing any
steam.
The steam mop should be securely plugged into an electrical socket. Check
your fuse or circuit breaker or try a dierent socket.
Make sure the water tank is full, the unit is plugged in, and the mode button
is illuminated.
If the indicator lights are o, try a dierent electrical socket.
If the
indicator lights
are blinking, press the mode button to select a steam
setting.
If the indicator lights are solid, wait 30 seconds for the unit to warm up.
If after following the above steps the steam mop still does not produce any
steam, contact Customer Service at 0800 862 0453 or visit sharkclean.co.uk
The steam mop
is producing
intermittent steam.
This is normal. For more consistent steam, select the NORMAL
setting. Also make sure the water tank is full.
I can’t select a
steam setting.
Make sure the steam mop is plugged in and the indicator lights are flashing.
If your steam mop is producing steam but the indicator lights are o, call
customer service at 0800 862 0453.
Floors are cloudy,
streaky, or spotty
after steaming.
The Dirt Grip™ pads might be dirty. Install a clean set of pads. If you washed
the Dirt Grip™ pads with powdered detergent, then they could be damaged
and require replacement.
Due to accumulated soap or grease residue, the floor may require several
cleanings with the Steam Mop.
A more stubborn case may require you to rinse the floor with a mix of one
part vinegar and two parts water* (but DO NOT put any cleaning solution
into the steam mop's water tank).
*Please consult your flooring manufacturer’s care and maintenance
instructions before applying any cleaning products or solutions.
It’s hard to push or
pull the mop.
The mop might be hard to push or pull if the Dirt Grip™ pads aren’t wet
enough. It should get easier to move the mop across the floor after it’s been
running for a few minutes.
Overly dirty pads could also make it harder to push or pull the mop. We
recommend using clean pads.
Rotating discs are
not turning or are
wobbling.
The steam mop may be in the upright position. Tilt the handle down to use
the mop.
The Dirt Grip™ pads may not be centred. Turn the power OFF, unplug the
steam mop, wait for a few moments to allow the pads to cool, then reinstall
the Dirt Grip™ pads.
The steam mop
is vibrating or
wobbling.
The Dirt Grip™ pads are not centred on the rotating discs. Turn the
power OFF and unplug the unit, and wait for the pads to cool. Follow
the instructions in the Assembling Your Steam and Scrub Mop section to
reinstall the pads.
The Steam and
Scrub Mop turns o
on its own.
If your Steam and Scrub mops shuts o in use, it likely needs to cool down.
Perform the following steps before you restart cleaning.
Unplug it and remove the pads.
Allow the unit to cool for a minimum of 30 minutes.
Reinstall the pads. Plug in the Steam and Scrub mop, select your steam
mode and begin cleaning.
QUESTION ANSWER
Can I use the steam
mop on carpets?
No, the steam mop is not designed for carpet cleaning.
What surfaces can I use
the steam mop on?
The steam mop is designed for use on all sealed hard floor surfaces.
We recommend consulting the use and care instructions from your
floor manufacturer before using your Steam and Scrub Mop.
WARNING: DO NOT use on leather, wax-polished furniture,
synthetic fabrics, velvet, or other delicate, steam-sensitive
materials.
NOTE: On surfaces treated with wax and on some unwaxed
floors, the sheen may be removed by the heat or steam action of
the unit.
Can I put something
other than water in the
water tank of the steam
mop?
DO NOT add cleaning solutions, vinegar, scented perfumes, oils,
or any other chemicals to the water used in this appliance, as this
may damage the unit or make it unsafe for use. We recommend
using distilled water in your steam mop.
12sharkclean.co.uk11 sharkclean.co.uk
TROUBLESHOOTING FAQ
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