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Bosch 964056 User Manual
Bosch 964056 Front Load Compact WAT28402UC 24 Inch Washer
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en-us Use and Care Manual, Installation Instructions
Washer
Table of contentsen-us Use and Care Manual, Installation Instructions
Additional information on products, accessories, replacement parts and services can be found at www.bosch-home.com/us and in the online shop www.bosch-home.com/us/store
Important information
Important information
Purchase information
Please take a moment to record the following basic information about your new Bosch washer.
This information will be helpful in the event you need to contact Customer Service or would like to order accessories or replacement parts.
The E-Nr. (model number) and the FD (serial) number are found on the rating plate label.
see illustration
The model number includes the slash and a two digit number (eg: "/27"). Please be sure to include the final 2 digit number when filling in your model number. This helps make sure any parts you may need are correctly matched to your specific machine.
Date of Purchase:___/___/_____
Where Purchased:___________________________
E-Nr. :_________/____ (ex: WFVC5330US/27)
FD :_______-_______ (ex: FD 9005| 90001)
Customer Service
Your washer does not require any special care other than the maintenance and care mentioned in this manual. If you have a problem with your washer, please consult
~ Troubleshooting; Page 33
This may save you money. If a technician comes out to advise you of information that is in the Troubleshooting table you may be charged.
If problems persist and service becomes necessary, contact your dealer, installer or an authorized service center. Do not attempt to repair the appliance yourself. Any work performed by unauthorized personnel may void the warranty.
If you are having a problem with your washing machine and are not pleased with the service you have received, please follow these steps:
1. Contact your installer or the Authorized Service Provider in your area and explain to them why you are not satisfied. This will usually correct the problem.
2. If after working with your installer or service technician the problem still has not been resolved to your satisfaction, please let us know either by writing to us at: BSH Home Appliances Corporation 1901 Main Street, Suite 600 Irvine, CA 92614 or...
When writing or calling please have the following information available:
If writing, please also include a daytime telephone number and a copy of the sales invoice.
When calling Customer Service, please be ready to provide the model number E-Nr. and FD (serial) number. This information will help provide the best support for your washer.
Additional information is available at our website.
www.bosch-home.com/us
Your washing machine is intended for
Your washing machine is intended for
NOTICE:
Read the use and set-up instructions and all other information included with the washer and act accordingly.
Keep documents for future use.
Safety Definitions
Safety Definitions
Important safety information is contained in this manual and on the warning labels located on your washer.
Standard symbols and headings are used to identify areas where you should take precautions to avoid injury or damage. Please take a moment to become familiar with each of these symbols and what they mean before proceeding.
9 WARNING
9 CAUTION
NOTICE:
Tip:
IMPORTANT SAFETY INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
READ AND SAVE THESE INSTRUCTIONS
WARNING
WARNING
IMPORTANT SAFETY INSTRUCTIONS
IMPORTANT SAFETY INSTRUCTIONS
READ AND SAVE THESE INSTRUCTIONS
WARNING
WARNING
Introduction to your new washer
Introduction to your new washer
9 WARNING
Risk of fire, electric shock or injury
Standard features and helpful information
Thank you for choosing Bosch for your laundry appliance needs.
Please read and follow the use and care, important safety instructions and troubleshooting information contained in this manual. Please retain this manual for future reference.
Standard features
Quality tested
Every Bosch washer is thoroughly tested before leaving the factory. As a result, a small amount of residual water may remain in the washer drum. We recommend running the Drum Clean cycle to remove this water prior to washing your first load of laundry.
~ Before loading your first load of laundry; Page 21
Website
Visit our website at www.bosch-home.com/us for more information and to view a selection of our products.
About this manual
These operating and installation instructions may apply to more than one model of washer. Illustrations used may show details that differ from your particular model.
Read your user manual. It contains valuable information about safety, installation and operation of your new appliance.
This can save you time, make it easier to correctly install and use your washer, and improve your overall satisfaction with your new appliance.
Special features
Environmentally friendly use of your washer
Your new Bosch washing machine is designed to use water, energy and detergent in a highly efficient way to help reduce operating costs, conserve resources and protect the environment.
Dimensions and clearances required
Dimensions and clearances required
Appliance dimensions
Length of power cord and water supply hoses
Installation types
Stacked washer and dryer
A Bosch dryer of the same dimensions can be placed on top of the washer to save space.
Use the special washer-dryer stacking kits (noted in Bosch Dryer User Manuals) which can be purchased from customer service or your local dealer.
Stand alone (shown) or Side-by-Side
Under counter (Preferred)
Front of the appliance fully open.
No doors or coverings.
Under counter (Less Desirable)
If front of the appliance is covered ventilation openings must be installed.
Installation instructions
Installation instructions
9 WARNING
Risk of fire, electrical shock or injury to persons
9 CAUTION
Washing machine is heavy
Introduction
Read these installation instructions completely and carefully before starting to install your new washing machine. The information contained can save you time and effort and will help to ensure optimum performance of your new washer. Be sure to obser...
NOTICES
These installation instructions are intended for use by qualified installers. In addition to these instructions, the installation must comply with:
- for the United States - National Electrical Code, ANSI/ NFPA70 - and latest editions of the State and municipal and/or local regulations.
- for Canada - Canadian Electrical Code C22.1 - and the latest editions of the Provincial, Municipal and/or local regulations.
Tools needed
The following tools may be helpful during installation of your washer.
Waste disposal
Disposal of Packaging Materials
After unpacking your new appliance dispose of the protective packaging materials in an environmentally friendly way. Ask your dealer or inquire with your local authority regarding currently acceptable means of disposal.
9 WARNING
Warnings for children
Disposal of Your Old Appliance
Your old appliance can be recycled if it is no longer to be used. Prior to disposing of your old appliance observe the following precautions to reduce safety risks.
9 WARNING
To avoid risk of injury or death, do the following
Parts provided with your washer
Back side of the washing mashine
Washer drum contents
Two AquaShield ® water supply hoses are shipped in the washer drum. Be sure to remove each of these items from the drum before using the washer.
NOTICE:
Set up on a pedestal with drawer
Pedestal item number: WMZ 20490
Mount washer on the pedestal according to the instructions in the installation kit.
Installation checklist
Review the following list and check off each step as it is completed during installation.
Importance of installing on a solid, level floor
Your new Bosch washing machine utilizes high spin speeds to achieve superior water removal from your laundry resulting in reduced drying time. It is important to install your washing machine on a floor that will provide firm support. This prevents th...
The installation surface must be solid and level in both directions. Avoid installing your washer on soft surfaces such as floors with carpet or foam backed covering material.
If installing the washer on a wooden floor, observe the following:
Remove the transport bolts
9 CAUTION
Damage to the appliance or injury possible
1. Remove drain hose from all brackets.
2. Loosen and remove all 4 transport bolts. Remove the sleeves. Take the power cable out of the brackets.
3. Place covers over the transport bolt holes. Four plastic covers are provided in the small parts bag included with your washer. Separate these covers and install one in each hole where the transport bolts were removed. Lock covers firmly by pressin...
NOTICE:
Water connections
Water supply hose connections
NOTICES
Connect your washer to the wall faucets using the included AquaShield® water supply hose.
Observe each of the following:
Water connection hoses
Attach this end to water tap. Hand tighten only.
Attach this end of the hose to the back of the washing machine as shown in the following pictures. Be sure to use clamps and route hoses as instructed. Hand tighten only.
Position hoses as shown when routing hoses to right side of washer (facing from front).
Position hoses as shown when routing hoses to left side of washer (facing from front).
About the AquaShield® Hose
The AquaShield® hose prevents potential flooding in the event the hose develops an internal leak. If the hose leaks, the indicator turns red and water flow is blocked. Once the internal valve in the hose activates (indicator is red) the hose must be...
AquaStop® Plus
The AquaStop® Plus feature detects water leaks on the internal base, shuts down operation and automatically pumps out water so it cannot make contact with the floor. This feature along with the internal mechanical valve of the double-walled AquaShie...
Water drain hose connection
NOTICES
Height of drain point
Height difference between the floor and drainage point: max. 39 in. (100 cm).
Types of drainage hookups
Standpipe
Attach the drain hose to the elbow included with your washer.
Position the elbow on the drain hose 4" from end of hose as shown. Insert this section of the drain hose into the drain pipe. Secure the elbow and hose with a nylon tie strap or the equivalent to keep the hose from coming out of the drain pipe during...
Sink siphon
Secure the drain hose to the sink siphon using a Ø 0.9 - 1.6 in. (20-44 mm) hose clip (available from a hardware store).
Wash Basin
9 WARNING
Scalding
NOTICE:
Make sure that:
Attach the drain hose securely to the wash basin.
NOTICE:
Leveling the washer
Importance of leveling the washer
Your new washer uses high spin speeds to remove water at the end of the wash cycle. It is important that your washer is level and that all four washer feet press with equal pressure against the floor. This will help assure the quietest, most vibratio...
Follow these steps:
1. Install the washer on a level and solid surface, preferably in a corner of a room.
2. If the floor is uneven (or unlevel) adjust the washer feet as required to level the washer. Do not place anything under the washer feet to help level the washer.
3. Extend the washer feet no more than is necessary. The more the feet are extended, the more vibration the washer will experience. Start with the washer feet turned all the way in and adjust each foot as necessary.
4. Use a bubble level to check the top of the washer to make sure it is level side to side and front to rear.
5. Press down on each corner of the washer top to make sure the washer doesn’t “wobble“. There should be no "give" or movement. All four washer feet should press equally against the floor. This is just as important as the washer being level to ...
6. When the washer is level and does not wobble, lock the washer feet in place by tightening the locknuts against the washer bottom. Be sure to do this without changing the height of the foot (hold the foot while tightening the locknut).
Procedure for adjusting the washer feet:
1. After determining which washer feet need to be extended, have someone lift up on the washer slightly to take pressure off the foot to be adjusted.
2. Turn the grey plastic foot to extend it downward as far as necessary to raise the corner of the washer the correct amount to level the washer.
3. When the height of the foot is correct, use a 17 mm open end wrench to tighten the locknut against the washer bottom. The locknut should be tight against the bottom of the washer to lock the foot in place.
Electrical connection
9 WARNING
Electrical shock hazard
9 WARNING
Electrical shock hazard
9 WARNING
Electrical shock hazard
To reduce the risk of electrical shock:
Grounding Instructions
9 WARNING
Electrical shock hazard
Transporting the washer
Before transporting the washer
1. Disconnect the washer power cord from the wall outlet.
2. Turn off the water supply to the washer.
3. Disconnect water supply lines from the tap.
4. Disconnect the drain hose from the drain location.
5. Install the transport bolt assemblies as shown in the following images.
Remove the transport bolt hole covers
1. Remove all four transport bolt hole covers.
2. Pull the tip of the arrow on the cover out slightly to disengage the locking tab.
3. Rotate the cover counterclockwise to remove. Repeat for all 4 transport bolt hole covers.
Insert the transport bolt assemblies
1. Each assembly consists of a plastic bushing and a bolt that extends through the bushings. Unscrew the bolt until the threaded end is flush with the end of the plastic bushing.
2. Insert the transport bolt and bushing assembly as shown. The metal housing slides around the bolt through the slot in the plastic bushing as the bushing is slid into place. The open part of the bushing slot should be facing the direction shown to ...
3. When the bolt is in place screw it in until the bolt threads engage the drum. Double check and ensure bolts are screwed into threaded holes and not into cracks or crevices. Repeat the process for all 4 transport bolt assemblies before tightening a...
Getting to know your appliance
Getting to know your appliance
Control panel
Operating Instructions
Operating Instructions
9 WARNING
Before doing any laundry with your washing machine
Check to make sure your washer has been installed properly by following the installation instructions in this manual.
~ Installation instructions; Page 11
Check the machine. Never connect the utilities (power or water) to or start a damaged machine! Contact customer service!
Check to be sure your household electrical system voltage and the voltage specifications on the washing machine rating plate correspond.
Check to be sure the washer hot and cold water supply taps are turned on.
Turning the washing machine on and off
The rotating Cycle Selector turns the washer on as wash cycles are selected and off when the selector is later turned to the vertical Off position.
Before loading your first load of laundry
Your new washing machine was tested before leaving the factory. This process involves running various wash cycles. As a result, a small amount of water may remain in the tub and drainage system. Run a Drum Clean cycle with no laundry to clean the sys...
First add 1 to 2 tablespoons of detergent to the main- wash chamber II. Then run the Drum Clean cycle.
Wait for the cycle to finish.
Using the cycle selector to choose a wash cycle
NOTICE:
~ Child lock; Page 23
Use the cycle selector to select the desired cycle. Turns in both directions.
The machine is switched on.
In the display field, the cycle duration for the selected cycle appears and the indicator lamps for the pre-set temperature and spin speed options light up.
Changing default cycle settings
You can use the default settings or change them to your desired settings.
Touch the appropriate button until the desired setting is displayed.
The settings or options are active when the related indicator is lit. There is no need for additional confirmation on your part. The settings or options are not retained after the appliance is switched off (all are set back to default automatically).
~ Program selection table; Page 27
~ Default Program and Option settings; Page 29
Selecting additional cycle settings
By selecting additional settings, you can adjust the washing process to better suit the items you are washing.
The settings can be selected and deselected depending on the cycle progress.
The indicator lamps of the buttons light up if the setting is active.
The settings are not retained after the appliance is switched off.
Loading the laundry
9 WARNING
Loosen the laundry being loaded and mix small and large items
Unfold the sorted items and place them loosely in the drum. Mix small and large items to help them better distribute in the drum during the spin cycle.
Tip:
Recommended Load Size
Recommended maximum load size can be found:
~ Standard features and helpful information; Page 8
Tips
Filling the detergent and additives compartments
NOTICE:
Measuring
Measure out the detergent and laundry care products according to:
Filling
9 WARNING
Irritation of eyes/skin!
NOTICE:
Tips
1. Open the detergent dispenser tray.
2. Add detergent or additive.
3. Avoid overfilling the compartment to prevent early dispensing.
4. Close the detergent dispenser tray completely before starting the wash cycle.
Tip:
Liquid detergent insert
To measure liquid detergent:
1. Pull out the detergent dispenser tray. Press down on the insert and remove the drawer completely.
2. Push the liquid detergent insert forward and down as shown.
3. Reinsert the tray into its compartment.
NOTICE:
Starting the cycle
Touch the Start/Pause button. Indicator lamp lights up and the cycle starts.
NOTICE:
~ Child lock; Page 23
During the cycle, the display field indicates the "Finish at" time and, after starting the washing cycle, the cycle duration and the symbols for the cycle progress.
Child lock
You can secure the washer against inadvertent changing of the set functions. To do this, activate the child lock after cycle start.
To Activate/Deactivate, touch and hold Temperature and Finish in buttons for approximately 3 seconds. The D symbol appears in the display.
NOTICE:
Selecting a different cycle
If you have inadvertently started the wrong cycle, you can change this as follows:
1. Touch Start/Pause.
2. Select another cycle.
3. Touch Start/Pause. The new cycle starts from the beginning.
Pausing/Adding a garment to the cycle
Pausing the wash cycle can be useful for several purposes.
e.g. for soaking ~ Soaking; Page 28
Touch Start/Pause. A appears on the display. Wash load will soak in water until continued by touching Start/ Pause.
For adding a garment after the cycle begins.
1. Touch Start/Pause.
2. Open door carefully and add or remove laundry item.
Note:
3. Close door.
4. Touch Start/Pause.
NOTICE:
Cancel cycle
For cycles with a high temperature:
1. Touch Start/Pause.
2. Cool the laundry off: Select Rinse.
3. Touch Start/Pause.
For cycles with a low temperature:
1. Touch Start/Pause.
2. Select Drain.
3. Touch Start/Pause.
Cycle end
End appears in the display field and the Start/Pause button indicator lamp is off.
If this symbol Åappears in the display, the washer has detected too much foam and it automatically adds an additional rinse to remove the foam.
NOTICE:
Removing laundry/switching the appliance off
1. Open the front door of the washer and remove the laundry.
2. Turn the cycle selector to the Off position. Appliance is switched off.
3. Turn off the water tap.
NOTICES
Signal
You can change the following settings:
To change these settings always activate adjustment mode first.
Activate adjustment mode
1. Select Cotton Normal on Position 1.
2. Hold down Start Pause and turn the Program Selector to the right (Position 2). Release Start Pause button.
Changing the volume
You can set the volume by touching the Finish in button with the program selector in one of the following positions:
Quit adjustment mode
Turn the Cycle Selector to Off position. The settings were saved.
Laundry
Laundry
Preparing the laundry
NOTICE:
Sorting the laundry
Sort laundry items according to color, degree of soiling and recommended wash temperature range.
Wash white items separately from colored items. Otherwise, white items may tend to become grey.
Observe laundry care labels
Check the care labels on each laundry item prior to washing. They provide valuable information as well as limitations about the laundry process (temperature etc.) to help you choose an appropriate cycle.
Determining degree of soiling
Identifying and treating stains
Removing stains
Laundry detergents and additives
Laundry detergents and additives
Adding the correct amount of HE detergent
9 WARNING
Avoid overuse of detergent.
Measure out the detergent according to:
Too much detergent
Too little detergent
The fabric care label is important for selecting the correct detergent, temperature and treatment of the laundry.
If desired you can visit the following sites for additional information on detergents and fabric care.
~ www.textileaffairs.com or www.cleanright.eu
Saving energy and reduce detergent
For light and normal soiling, you can save energy (lower washing temperature) and detergent.
NOTICE:
Program selection table
Program selection table
Tips
Starching
NOTICE:
Starching is possible in all wash programs if liquid starch is used. Measure starch into compartment M in accordance with the manufacturer's instructions (clean first if necessary).
Dyeing/bleaching
Dye should only be used in normal household quantities. Salt may damage stainless steel. Always follow the dye manufacturer's instructions.
Do not use the washing machine to bleach clothes.
Soaking
1. Pour soaking agent/detergent into compartment II in accordance with the manufacturer's instructions.
2. Turn the program selector to Cotton Normal Cold program.
3. Touch Start/Pause.
4. After approximately. ten minutes, touch Start/Pause.
5. After the required soaking time, touch Start/Pause again to continue or change the program.
NOTICES
Default Program and Option settings
At the factory, temperature and spin speed options, and cycle duration ("Finish in" time) are pre-set for all cycles.
After selection of the cycle, these values are displayed in the display field.
Changing the temperature range
Before and during the cycle, you can change the default temperature range depending on the cycle progress.
Press the appropriate button until the desired setting is displayed.
The maximum temperature range that can be set depends on the cycle selected.
Changing the spin speed range
Before and during the cycle, you can change the spin speed range depending on the cycle progress.
Touch the appropriate button until the desired setting is displayed.
No Spin: This option eliminates the final spin and the load remains saturated with the final rinse water. The pump is activated to remove all residual water.
~ Program selection table; Page 27
Finish in
The program end (Finished in) time can be set in one hour increments to a maximum of 24 h (hours). After selecting the desired washing program (at the dial) but before touching the Start button, touch the Finish in button until the desired time is di...
NOTICE:
Here is an example of a 2hr:30min cycle time and an 8 h Finish in time.
Additional Program Option settings
Extra Rinse +1, +2
This feature is helpful for locations with very soft water or to generally improve rinsing results. It allows up to 2 additional rinse cycles to be added to selected programs and will increase program time.
Prewash PW
For heavily soiled washing. Pour 1/3 of normal detergent amount into pre-wash chamber I and remaining 2/3 into main wash chamber II.
SpeedPerfect G
For washing in a shorter time with a washing result comparable to that of the standard program.
Note:
Cleaning and maintenance
Cleaning and maintenance
Your washer is designed to give you years of service. Observe the following instructions to maintain and protect your washer and keep it in top operating condition.
9 WARNING
Risk of electric shock hazard!
Cleaning the housing and control panel
9 WARNING
Risk of explosion!
As required, you may clean the washer housing and control panel.
- use hot soapy water or a mild (non-abrasive) cleansing agent.
- Dry with a soft towel.
- Remove residue immediately.
- Do not use high pressure spray.
Cleaning the drum
Metallic debris left in the drum can produce rust spots on the drum. Never use steel wool to try to remove these.
Use a chlorine-free cleaning agent and follow the manufacturer’s instructions.
Descaling the washer
Provided that you use correct amounts of detergent with your wash loads, descaling is not necessary. If descaling the washer drum does become necessary, please follow the descaling product manufacturer’s instructions.
Small amounts of descaling agent can be used to remove white spots on the washer drum caused by lime or mineral deposits or small amounts of rust caused by metal objects left in the drum.
NOTICE:
Cleaning the detergent dispenser tray
If there is a buildup of residual detergent or additives, or if the softener compartment is not rinsed out well enough, it may be helpful to clean the dispenser.
1. Open the detergent dispenser tray fully. Press down on the drawer catch (1) and pull the tray (2) from the washer housing.
2. Remove the insert (3) by grasping it and pulling it upwards from the detergent dispenser tray.
3. Clean the insert and the detergent dispenser tray by holding it under warm running water. Lightly wipe away any remaining detergent residue.
4. Attach the insert and slide the detergent dispenser tray back into place and close the tray securely.
Tip:
Cleaning the water inlet strainers
If the washer water supply slows or stops completely, the water inlet strainer may be blocked. Cleaning is recommended every 6 months in any event to reduce chances of valve blockage in areas using hard water.
Release the water under pressure in the supply hoses
Normal water pressure in your home will cause some water to leak when you remove the water supply hose from the back of the washer. You can minimize this by first de-pressurizing the hoses.
1. Turn off the water tap.
2. Turn the cycle selector to any wash cycle (not to Drain or Spin).
3. Touch Start/Pause and allow 30 seconds to pass.
4. Turn the cycle selector to the Off position.
This should reduce the water pressure on the water supply hose.
Clean the strainers at the water tap end of the hose
1. Remove the hose from the tap.
2. Rinse the strainer under running water. Look at the strainer to see if any visible debris is still present. Rinse again if necessary to remove the debris.
3. Reconnect the hose to the tap.
Clean the strainers at the washer end of the hose
1. Remove the hose from the inlet on the back of the washer.
2. Using narrow pliers, grasp and pull the strainer from the inlet port.
3. Rinse the strainer under running water.
4. Reconnect the hose to the back of the washer and turn on the water tap. Check to see if water flows by starting a warm water wash cycle.
NOTICE:
Cleaning the drain pump
9 WARNING
risk of scalding
It may be necessary to clean the washer drain pump if the washer fails to drain (sound of water being pumped from the washer cannot be heard when the washer should be draining and other nearby drains, such as a sink, are draining properly).
The washer pump can become blocked by loose debris (a good reason to check the drum and remove any visible debris after each load.) Fabrics that give off large amounts of fluff may also cause blockage.
To access the washer drain pump, the service cover must first be removed (see steps below). With the service cover removed, proceed as follows:
1. If the washer has not been drained, try to drain it now. Turn the program selector to the Drain and touch the Start/Pause button. Wait a few moments to let the cycle drain the water from the drum. If the pump is totally blocked, the water will be ...
2. Shut off the tap so that no more water flows in and has to be drained.
3. Open and remove the service cover.
4. Loosen the screws and remove the protective film.
5. Use the pull-out drain hose located in the pump access opening to drain the remaining water into a suitable container (up to 5.3 U.S. gallons/20 liters of water may be drained). Pull the sealing cap from the hose and lay the hose over the side of ...
6. Turn the pump cover counterclockwise to remove it. A small amount of residual water may flow out when the cover is removed. Clean the interior of the pump housing, removing any debris or foreign objects. Check to be sure the impeller wheel at the ...
7. Reinstall the protective film over the pump access using both screws.
8. Snap the service cover in place at the hinges and close it.Wipe up any spilled water.
NOTICE:
Troubleshooting
Troubleshooting
Emergency door lock release
In the event of a power interruption the program will continue running when the power supply has been restored.
If the washer door must be opened and the normal door unlock procedures do not work, the emergency door lock release rod can be actuated to open the door.
9 WARNING
Risk of scalding
9 WARNING
Risk of injury
9 CAUTION
Water damage and burn injury
1. Turn the washer off by rotating the cycle selector to the Off position. Any running program will then be cancelled. Disconnect the mains plug.
2. Allow the water in the drum to cool off.
3. Allow the washer drum to come to a stand still (no longer spinning).
4. Before opening the washer door, perform the drain procedure included in the pump maintenance section.
5. Loosen screws and remove the protective foil.
6. The washing machine door can then be opened.
7. The door can now be opened.
General Troubleshooting
If you encounter a problem, consider the suggestions and instructions below before you call customer service.
9 WARNING
electric shock hazard
If repairs are necessary and you cannot eliminate the fault with the aid of the table below, follow these steps:
1. Turn the cycle selector to Off.
2. Disconnect the washer from the power outlet.
3. Turn off the water taps.
4. Call Customer Service.
NOTICE:
Service calls for issues that could have been solved by using this table may not be covered under the warranty. Please rule out any of these issues before calling customer service.
Determing the Problem
Error messages
Customer service
Contact the Customer Service department if your appliance needs repair. Our representatives will be happy to provide details for an authorized service provider close to you.
E-Nr. and FD (serial) number:
When you contact Customer Service, please have the E- Nr. (model number) and the FD (serial) number for your appliance available. You can find the identification plate with these numbers on this information on inside of the appliance door or on the b...
STATEMENT OF LIMITED PRODUCT WARRANTY
What this Warranty Covers & Who it Applies to
The limited warranty provided by BSH Home Appliances Corporation (“BSH“) in this Statement of Limited Product Warranty applies only to the Bosch appliance (“Product“) sold to you, the first using purchaser, provided that the Product was purch...
The warranties stated herein apply only to the first purchaser of the Product and are not transferable.
Please make sure to return your registration card; while not necessary to effectuate warranty coverage, it is the best way for BSH to notify you in the unlikely event of a safety notice or product recall.
How Long the Warranty Lasts
BSH warrants that the Product is free from defects in materials and workmanship for a period of three hundred sixty-five (365) days from the date of purchase. The foregoing timeline begins to run upon the date of purchase, and shall not be stalled, t...
This Product is also warranted to be free from cosmetic defects in material and workmanship (such as scratches of stainless steel, paint/porcelain blemishes, chip, dents, or other damage to the finish of the Product), for a period of thirty (30) days...
Repair/Replace as Your Exclusive Remedy
During this warranty period, BSH or one of its authorized service providers will repair your Product without charge to you (subject to certain limitations stated herein) if your Product proves to have been manufactured with a defect in materials or w...
Out of Warranty Product
BSH is under no obligation, at law or otherwise, to provide you with any concessions, including repairs, pro- rates, or Product replacement, once this warranty has expired.
Warranty Exclusions
The warranty coverage described herein excludes all defects or damage that are not the direct fault of BSH, including without limitation, one or more of the following:
In no event shall BSH have any liability or responsibility whatsoever for damage to surrounding property, including cabinetry, floors, ceilings, and other structures or objects around the Product. Also excluded from this warranty are Products on whic...
TO THE EXTENT ALLOWED BY LAW, THIS WARRANTY SETS OUT YOUR EXCLUSIVE REMEDIES WITH RESPECT TO PRODUCT, WHETHER THE CLAIM ARISES IN CONTRACT OR TORT (INCLUDING STRICT LIABILITY, OR NEGLIGENCE) OR OTHERWISE. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANT...
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Use and Care Manual, Installation Instructions
Washer
WAT28402UC
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File type: PDF
File name: 84081247_538899.pdf
File size: 4.3 MB
File Language: English
Pages: 40
Author: Bosch
File created: 2018-02-28
Published:
2022-06-07
Updated: 2023-04-27
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Other documents for Bosch 964056
The following documents are available:
User Manual
User Manual - (English)
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Other Documents
Compact Washer & Dryer Brochure - (English)
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Use and Care - (English)
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Energy Guide
Energy Guide - (English)
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Specification
Spec Sheet - (English)
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Specification Sheets - (English)
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Installation Instruction
Installation Instructions - (English)
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Photos
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Specifications
Brand:
Bosch
Model: 964056
Category:
Washers & Dryers
See other models:
538899
HBN3520UC/01
SBI8EDS01A
538896
7716500239
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Table of Contents
×
en-us Use and Care Manual, Installation Instructions
1
Washer
1
Table of contentsen-us Use and Care Manual, Installation Instructions
3
Additional information on products, accessories, replacement parts and services can be found at www.bosch-home.com/us and in the online shop www.bosch-home.com/us/store
3
Important information
4
Important information
4
Purchase information
4
Please take a moment to record the following basic information about your new Bosch washer.
4
This information will be helpful in the event you need to contact Customer Service or would like to order accessories or replacement parts.
4
The E-Nr. (model number) and the FD (serial) number are found on the rating plate label.
4
see illustration
4
The model number includes the slash and a two digit number (eg: "/27"). Please be sure to include the final 2 digit number when filling in your model number. This helps make sure any parts you may need are correctly matched to your specific machine.
4
Date of Purchase:___/___/_____
4
Where Purchased:___________________________
4
E-Nr. :_________/____ (ex: WFVC5330US/27)
4
FD :_______-_______ (ex: FD 9005| 90001)
4
Customer Service
4
Your washer does not require any special care other than the maintenance and care mentioned in this manual. If you have a problem with your washer, please consult
4
~ Troubleshooting; Page 33
4
This may save you money. If a technician comes out to advise you of information that is in the Troubleshooting table you may be charged.
4
If problems persist and service becomes necessary, contact your dealer, installer or an authorized service center. Do not attempt to repair the appliance yourself. Any work performed by unauthorized personnel may void the warranty.
4
If you are having a problem with your washing machine and are not pleased with the service you have received, please follow these steps:
4
1. Contact your installer or the Authorized Service Provider in your area and explain to them why you are not satisfied. This will usually correct the problem.
4
2. If after working with your installer or service technician the problem still has not been resolved to your satisfaction, please let us know either by writing to us at: BSH Home Appliances Corporation 1901 Main Street, Suite 600 Irvine, CA 92614 or...
4
When writing or calling please have the following information available:
4
If writing, please also include a daytime telephone number and a copy of the sales invoice.
4
When calling Customer Service, please be ready to provide the model number E-Nr. and FD (serial) number. This information will help provide the best support for your washer.
4
Additional information is available at our website.
4
www.bosch-home.com/us
4
Your washing machine is intended for
5
Your washing machine is intended for
5
NOTICE:
5
Read the use and set-up instructions and all other information included with the washer and act accordingly.
5
Keep documents for future use.
5
Safety Definitions
6
Safety Definitions
6
Important safety information is contained in this manual and on the warning labels located on your washer.
6
Standard symbols and headings are used to identify areas where you should take precautions to avoid injury or damage. Please take a moment to become familiar with each of these symbols and what they mean before proceeding.
6
9 WARNING
6
9 CAUTION
6
NOTICE:
6
Tip:
6
IMPORTANT SAFETY INSTRUCTIONS
7
IMPORTANT SAFETY INSTRUCTIONS
7
READ AND SAVE THESE INSTRUCTIONS
7
WARNING
7
WARNING
7
IMPORTANT SAFETY INSTRUCTIONS
8
IMPORTANT SAFETY INSTRUCTIONS
8
READ AND SAVE THESE INSTRUCTIONS
8
WARNING
8
WARNING
8
Introduction to your new washer
8
Introduction to your new washer
8
9 WARNING
8
Risk of fire, electric shock or injury
8
Standard features and helpful information
8
Thank you for choosing Bosch for your laundry appliance needs.
8
Please read and follow the use and care, important safety instructions and troubleshooting information contained in this manual. Please retain this manual for future reference.
8
Standard features
8
Quality tested
8
Every Bosch washer is thoroughly tested before leaving the factory. As a result, a small amount of residual water may remain in the washer drum. We recommend running the Drum Clean cycle to remove this water prior to washing your first load of laundry.
8
~ Before loading your first load of laundry; Page 21
8
Website
8
Visit our website at www.bosch-home.com/us for more information and to view a selection of our products.
8
About this manual
8
These operating and installation instructions may apply to more than one model of washer. Illustrations used may show details that differ from your particular model.
8
Read your user manual. It contains valuable information about safety, installation and operation of your new appliance.
8
This can save you time, make it easier to correctly install and use your washer, and improve your overall satisfaction with your new appliance.
8
Special features
8
Environmentally friendly use of your washer
9
Your new Bosch washing machine is designed to use water, energy and detergent in a highly efficient way to help reduce operating costs, conserve resources and protect the environment.
9
Dimensions and clearances required
9
Dimensions and clearances required
9
Appliance dimensions
9
Length of power cord and water supply hoses
9
Installation types
10
Stacked washer and dryer
10
A Bosch dryer of the same dimensions can be placed on top of the washer to save space.
10
Use the special washer-dryer stacking kits (noted in Bosch Dryer User Manuals) which can be purchased from customer service or your local dealer.
10
Stand alone (shown) or Side-by-Side
10
Under counter (Preferred)
10
Front of the appliance fully open.
10
No doors or coverings.
10
Under counter (Less Desirable)
11
If front of the appliance is covered ventilation openings must be installed.
11
Installation instructions
11
Installation instructions
11
9 WARNING
11
Risk of fire, electrical shock or injury to persons
11
9 CAUTION
11
Washing machine is heavy
11
Introduction
11
Read these installation instructions completely and carefully before starting to install your new washing machine. The information contained can save you time and effort and will help to ensure optimum performance of your new washer. Be sure to obser...
11
NOTICES
11
These installation instructions are intended for use by qualified installers. In addition to these instructions, the installation must comply with:
11
- for the United States - National Electrical Code, ANSI/ NFPA70 - and latest editions of the State and municipal and/or local regulations.
11
- for Canada - Canadian Electrical Code C22.1 - and the latest editions of the Provincial, Municipal and/or local regulations.
11
Tools needed
12
The following tools may be helpful during installation of your washer.
12
Waste disposal
12
Disposal of Packaging Materials
12
After unpacking your new appliance dispose of the protective packaging materials in an environmentally friendly way. Ask your dealer or inquire with your local authority regarding currently acceptable means of disposal.
12
9 WARNING
12
Warnings for children
12
Disposal of Your Old Appliance
12
Your old appliance can be recycled if it is no longer to be used. Prior to disposing of your old appliance observe the following precautions to reduce safety risks.
12
9 WARNING
12
To avoid risk of injury or death, do the following
12
Parts provided with your washer
12
Back side of the washing mashine
12
Washer drum contents
13
Two AquaShield ® water supply hoses are shipped in the washer drum. Be sure to remove each of these items from the drum before using the washer.
13
NOTICE:
13
Set up on a pedestal with drawer
13
Pedestal item number: WMZ 20490
13
Mount washer on the pedestal according to the instructions in the installation kit.
13
Installation checklist
13
Review the following list and check off each step as it is completed during installation.
13
Importance of installing on a solid, level floor
13
Your new Bosch washing machine utilizes high spin speeds to achieve superior water removal from your laundry resulting in reduced drying time. It is important to install your washing machine on a floor that will provide firm support. This prevents th...
13
The installation surface must be solid and level in both directions. Avoid installing your washer on soft surfaces such as floors with carpet or foam backed covering material.
13
If installing the washer on a wooden floor, observe the following:
13
Remove the transport bolts
14
9 CAUTION
14
Damage to the appliance or injury possible
14
1. Remove drain hose from all brackets.
14
2. Loosen and remove all 4 transport bolts. Remove the sleeves. Take the power cable out of the brackets.
14
3. Place covers over the transport bolt holes. Four plastic covers are provided in the small parts bag included with your washer. Separate these covers and install one in each hole where the transport bolts were removed. Lock covers firmly by pressin...
14
NOTICE:
14
Water connections
14
Water supply hose connections
14
NOTICES
14
Connect your washer to the wall faucets using the included AquaShield® water supply hose.
14
Observe each of the following:
14
Water connection hoses
15
Attach this end to water tap. Hand tighten only.
15
Attach this end of the hose to the back of the washing machine as shown in the following pictures. Be sure to use clamps and route hoses as instructed. Hand tighten only.
15
Position hoses as shown when routing hoses to right side of washer (facing from front).
15
Position hoses as shown when routing hoses to left side of washer (facing from front).
15
About the AquaShield® Hose
16
The AquaShield® hose prevents potential flooding in the event the hose develops an internal leak. If the hose leaks, the indicator turns red and water flow is blocked. Once the internal valve in the hose activates (indicator is red) the hose must be...
16
AquaStop® Plus
16
The AquaStop® Plus feature detects water leaks on the internal base, shuts down operation and automatically pumps out water so it cannot make contact with the floor. This feature along with the internal mechanical valve of the double-walled AquaShie...
16
Water drain hose connection
16
NOTICES
16
Height of drain point
16
Height difference between the floor and drainage point: max. 39 in. (100 cm).
16
Types of drainage hookups
16
Standpipe
16
Attach the drain hose to the elbow included with your washer.
16
Position the elbow on the drain hose 4" from end of hose as shown. Insert this section of the drain hose into the drain pipe. Secure the elbow and hose with a nylon tie strap or the equivalent to keep the hose from coming out of the drain pipe during...
16
Sink siphon
16
Secure the drain hose to the sink siphon using a Ø 0.9 - 1.6 in. (20-44 mm) hose clip (available from a hardware store).
16
Wash Basin
16
9 WARNING
16
Scalding
16
NOTICE:
16
Make sure that:
16
Attach the drain hose securely to the wash basin.
16
NOTICE:
16
Leveling the washer
17
Importance of leveling the washer
17
Your new washer uses high spin speeds to remove water at the end of the wash cycle. It is important that your washer is level and that all four washer feet press with equal pressure against the floor. This will help assure the quietest, most vibratio...
17
Follow these steps:
17
1. Install the washer on a level and solid surface, preferably in a corner of a room.
17
2. If the floor is uneven (or unlevel) adjust the washer feet as required to level the washer. Do not place anything under the washer feet to help level the washer.
17
3. Extend the washer feet no more than is necessary. The more the feet are extended, the more vibration the washer will experience. Start with the washer feet turned all the way in and adjust each foot as necessary.
17
4. Use a bubble level to check the top of the washer to make sure it is level side to side and front to rear.
17
5. Press down on each corner of the washer top to make sure the washer doesn’t “wobble“. There should be no "give" or movement. All four washer feet should press equally against the floor. This is just as important as the washer being level to ...
17
6. When the washer is level and does not wobble, lock the washer feet in place by tightening the locknuts against the washer bottom. Be sure to do this without changing the height of the foot (hold the foot while tightening the locknut).
17
Procedure for adjusting the washer feet:
17
1. After determining which washer feet need to be extended, have someone lift up on the washer slightly to take pressure off the foot to be adjusted.
17
2. Turn the grey plastic foot to extend it downward as far as necessary to raise the corner of the washer the correct amount to level the washer.
17
3. When the height of the foot is correct, use a 17 mm open end wrench to tighten the locknut against the washer bottom. The locknut should be tight against the bottom of the washer to lock the foot in place.
17
Electrical connection
18
9 WARNING
18
Electrical shock hazard
18
9 WARNING
18
Electrical shock hazard
18
9 WARNING
18
Electrical shock hazard
18
To reduce the risk of electrical shock:
18
Grounding Instructions
18
9 WARNING
18
Electrical shock hazard
18
Transporting the washer
19
Before transporting the washer
19
1. Disconnect the washer power cord from the wall outlet.
19
2. Turn off the water supply to the washer.
19
3. Disconnect water supply lines from the tap.
19
4. Disconnect the drain hose from the drain location.
19
5. Install the transport bolt assemblies as shown in the following images.
19
Remove the transport bolt hole covers
19
1. Remove all four transport bolt hole covers.
19
2. Pull the tip of the arrow on the cover out slightly to disengage the locking tab.
19
3. Rotate the cover counterclockwise to remove. Repeat for all 4 transport bolt hole covers.
19
Insert the transport bolt assemblies
19
1. Each assembly consists of a plastic bushing and a bolt that extends through the bushings. Unscrew the bolt until the threaded end is flush with the end of the plastic bushing.
19
2. Insert the transport bolt and bushing assembly as shown. The metal housing slides around the bolt through the slot in the plastic bushing as the bushing is slid into place. The open part of the bushing slot should be facing the direction shown to ...
19
3. When the bolt is in place screw it in until the bolt threads engage the drum. Double check and ensure bolts are screwed into threaded holes and not into cracks or crevices. Repeat the process for all 4 transport bolt assemblies before tightening a...
19
Getting to know your appliance
20
Getting to know your appliance
20
Control panel
20
Operating Instructions
21
Operating Instructions
21
9 WARNING
21
Before doing any laundry with your washing machine
21
Check to make sure your washer has been installed properly by following the installation instructions in this manual.
21
~ Installation instructions; Page 11
21
Check the machine. Never connect the utilities (power or water) to or start a damaged machine! Contact customer service!
21
Check to be sure your household electrical system voltage and the voltage specifications on the washing machine rating plate correspond.
21
Check to be sure the washer hot and cold water supply taps are turned on.
21
Turning the washing machine on and off
21
The rotating Cycle Selector turns the washer on as wash cycles are selected and off when the selector is later turned to the vertical Off position.
21
Before loading your first load of laundry
21
Your new washing machine was tested before leaving the factory. This process involves running various wash cycles. As a result, a small amount of water may remain in the tub and drainage system. Run a Drum Clean cycle with no laundry to clean the sys...
21
First add 1 to 2 tablespoons of detergent to the main- wash chamber II. Then run the Drum Clean cycle.
21
Wait for the cycle to finish.
21
Using the cycle selector to choose a wash cycle
21
NOTICE:
21
~ Child lock; Page 23
21
Use the cycle selector to select the desired cycle. Turns in both directions.
21
The machine is switched on.
21
In the display field, the cycle duration for the selected cycle appears and the indicator lamps for the pre-set temperature and spin speed options light up.
21
Changing default cycle settings
21
You can use the default settings or change them to your desired settings.
21
Touch the appropriate button until the desired setting is displayed.
21
The settings or options are active when the related indicator is lit. There is no need for additional confirmation on your part. The settings or options are not retained after the appliance is switched off (all are set back to default automatically).
21
~ Program selection table; Page 27
21
~ Default Program and Option settings; Page 29
21
Selecting additional cycle settings
21
By selecting additional settings, you can adjust the washing process to better suit the items you are washing.
21
The settings can be selected and deselected depending on the cycle progress.
21
The indicator lamps of the buttons light up if the setting is active.
21
The settings are not retained after the appliance is switched off.
21
Loading the laundry
21
9 WARNING
21
Loosen the laundry being loaded and mix small and large items
21
Unfold the sorted items and place them loosely in the drum. Mix small and large items to help them better distribute in the drum during the spin cycle.
21
Tip:
21
Recommended Load Size
22
Recommended maximum load size can be found:
22
~ Standard features and helpful information; Page 8
22
Tips
22
Filling the detergent and additives compartments
22
NOTICE:
22
Measuring
22
Measure out the detergent and laundry care products according to:
22
Filling
22
9 WARNING
22
Irritation of eyes/skin!
22
NOTICE:
22
Tips
22
1. Open the detergent dispenser tray.
23
2. Add detergent or additive.
23
3. Avoid overfilling the compartment to prevent early dispensing.
23
4. Close the detergent dispenser tray completely before starting the wash cycle.
23
Tip:
23
Liquid detergent insert
23
To measure liquid detergent:
23
1. Pull out the detergent dispenser tray. Press down on the insert and remove the drawer completely.
23
2. Push the liquid detergent insert forward and down as shown.
23
3. Reinsert the tray into its compartment.
23
NOTICE:
23
Starting the cycle
23
Touch the Start/Pause button. Indicator lamp lights up and the cycle starts.
23
NOTICE:
23
~ Child lock; Page 23
23
During the cycle, the display field indicates the "Finish at" time and, after starting the washing cycle, the cycle duration and the symbols for the cycle progress.
23
Child lock
23
You can secure the washer against inadvertent changing of the set functions. To do this, activate the child lock after cycle start.
23
To Activate/Deactivate, touch and hold Temperature and Finish in buttons for approximately 3 seconds. The D symbol appears in the display.
23
NOTICE:
23
Selecting a different cycle
23
If you have inadvertently started the wrong cycle, you can change this as follows:
23
1. Touch Start/Pause.
23
2. Select another cycle.
23
3. Touch Start/Pause. The new cycle starts from the beginning.
23
Pausing/Adding a garment to the cycle
23
Pausing the wash cycle can be useful for several purposes.
23
e.g. for soaking ~ Soaking; Page 28
23
Touch Start/Pause. A appears on the display. Wash load will soak in water until continued by touching Start/ Pause.
23
For adding a garment after the cycle begins.
23
1. Touch Start/Pause.
23
2. Open door carefully and add or remove laundry item.
23
Note:
23
3. Close door.
23
4. Touch Start/Pause.
23
NOTICE:
23
Cancel cycle
23
For cycles with a high temperature:
23
1. Touch Start/Pause.
23
2. Cool the laundry off: Select Rinse.
23
3. Touch Start/Pause.
23
For cycles with a low temperature:
23
1. Touch Start/Pause.
23
2. Select Drain.
23
3. Touch Start/Pause.
23
Cycle end
23
End appears in the display field and the Start/Pause button indicator lamp is off.
23
If this symbol Åappears in the display, the washer has detected too much foam and it automatically adds an additional rinse to remove the foam.
23
NOTICE:
23
Removing laundry/switching the appliance off
24
1. Open the front door of the washer and remove the laundry.
24
2. Turn the cycle selector to the Off position. Appliance is switched off.
24
3. Turn off the water tap.
24
NOTICES
24
Signal
24
You can change the following settings:
24
To change these settings always activate adjustment mode first.
24
Activate adjustment mode
24
1. Select Cotton Normal on Position 1.
24
2. Hold down Start Pause and turn the Program Selector to the right (Position 2). Release Start Pause button.
24
Changing the volume
24
You can set the volume by touching the Finish in button with the program selector in one of the following positions:
24
Quit adjustment mode
24
Turn the Cycle Selector to Off position. The settings were saved.
24
Laundry
25
Laundry
25
Preparing the laundry
25
NOTICE:
25
Sorting the laundry
25
Sort laundry items according to color, degree of soiling and recommended wash temperature range.
25
Wash white items separately from colored items. Otherwise, white items may tend to become grey.
25
Observe laundry care labels
25
Check the care labels on each laundry item prior to washing. They provide valuable information as well as limitations about the laundry process (temperature etc.) to help you choose an appropriate cycle.
25
Determining degree of soiling
25
Identifying and treating stains
25
Removing stains
25
Laundry detergents and additives
26
Laundry detergents and additives
26
Adding the correct amount of HE detergent
26
9 WARNING
26
Avoid overuse of detergent.
26
Measure out the detergent according to:
26
Too much detergent
26
Too little detergent
26
The fabric care label is important for selecting the correct detergent, temperature and treatment of the laundry.
26
If desired you can visit the following sites for additional information on detergents and fabric care.
26
~ www.textileaffairs.com or www.cleanright.eu
26
Saving energy and reduce detergent
26
For light and normal soiling, you can save energy (lower washing temperature) and detergent.
26
NOTICE:
26
Program selection table
27
Program selection table
27
Tips
28
Starching
28
NOTICE:
28
Starching is possible in all wash programs if liquid starch is used. Measure starch into compartment M in accordance with the manufacturer's instructions (clean first if necessary).
28
Dyeing/bleaching
28
Dye should only be used in normal household quantities. Salt may damage stainless steel. Always follow the dye manufacturer's instructions.
28
Do not use the washing machine to bleach clothes.
28
Soaking
28
1. Pour soaking agent/detergent into compartment II in accordance with the manufacturer's instructions.
28
2. Turn the program selector to Cotton Normal Cold program.
28
3. Touch Start/Pause.
28
4. After approximately. ten minutes, touch Start/Pause.
28
5. After the required soaking time, touch Start/Pause again to continue or change the program.
28
NOTICES
28
Default Program and Option settings
29
At the factory, temperature and spin speed options, and cycle duration ("Finish in" time) are pre-set for all cycles.
29
After selection of the cycle, these values are displayed in the display field.
29
Changing the temperature range
29
Before and during the cycle, you can change the default temperature range depending on the cycle progress.
29
Press the appropriate button until the desired setting is displayed.
29
The maximum temperature range that can be set depends on the cycle selected.
29
Changing the spin speed range
29
Before and during the cycle, you can change the spin speed range depending on the cycle progress.
29
Touch the appropriate button until the desired setting is displayed.
29
No Spin: This option eliminates the final spin and the load remains saturated with the final rinse water. The pump is activated to remove all residual water.
29
~ Program selection table; Page 27
29
Finish in
29
The program end (Finished in) time can be set in one hour increments to a maximum of 24 h (hours). After selecting the desired washing program (at the dial) but before touching the Start button, touch the Finish in button until the desired time is di...
29
NOTICE:
29
Here is an example of a 2hr:30min cycle time and an 8 h Finish in time.
29
Additional Program Option settings
29
Extra Rinse +1, +2
29
This feature is helpful for locations with very soft water or to generally improve rinsing results. It allows up to 2 additional rinse cycles to be added to selected programs and will increase program time.
29
Prewash PW
29
For heavily soiled washing. Pour 1/3 of normal detergent amount into pre-wash chamber I and remaining 2/3 into main wash chamber II.
29
SpeedPerfect G
29
For washing in a shorter time with a washing result comparable to that of the standard program.
29
Note:
29
Cleaning and maintenance
30
Cleaning and maintenance
30
Your washer is designed to give you years of service. Observe the following instructions to maintain and protect your washer and keep it in top operating condition.
30
9 WARNING
30
Risk of electric shock hazard!
30
Cleaning the housing and control panel
30
9 WARNING
30
Risk of explosion!
30
As required, you may clean the washer housing and control panel.
30
- use hot soapy water or a mild (non-abrasive) cleansing agent.
30
- Dry with a soft towel.
30
- Remove residue immediately.
30
- Do not use high pressure spray.
30
Cleaning the drum
30
Metallic debris left in the drum can produce rust spots on the drum. Never use steel wool to try to remove these.
30
Use a chlorine-free cleaning agent and follow the manufacturer’s instructions.
30
Descaling the washer
30
Provided that you use correct amounts of detergent with your wash loads, descaling is not necessary. If descaling the washer drum does become necessary, please follow the descaling product manufacturer’s instructions.
30
Small amounts of descaling agent can be used to remove white spots on the washer drum caused by lime or mineral deposits or small amounts of rust caused by metal objects left in the drum.
30
NOTICE:
30
Cleaning the detergent dispenser tray
30
If there is a buildup of residual detergent or additives, or if the softener compartment is not rinsed out well enough, it may be helpful to clean the dispenser.
30
1. Open the detergent dispenser tray fully. Press down on the drawer catch (1) and pull the tray (2) from the washer housing.
30
2. Remove the insert (3) by grasping it and pulling it upwards from the detergent dispenser tray.
30
3. Clean the insert and the detergent dispenser tray by holding it under warm running water. Lightly wipe away any remaining detergent residue.
30
4. Attach the insert and slide the detergent dispenser tray back into place and close the tray securely.
30
Tip:
30
Cleaning the water inlet strainers
30
If the washer water supply slows or stops completely, the water inlet strainer may be blocked. Cleaning is recommended every 6 months in any event to reduce chances of valve blockage in areas using hard water.
30
Release the water under pressure in the supply hoses
30
Normal water pressure in your home will cause some water to leak when you remove the water supply hose from the back of the washer. You can minimize this by first de-pressurizing the hoses.
30
1. Turn off the water tap.
30
2. Turn the cycle selector to any wash cycle (not to Drain or Spin).
30
3. Touch Start/Pause and allow 30 seconds to pass.
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4. Turn the cycle selector to the Off position.
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This should reduce the water pressure on the water supply hose.
30
Clean the strainers at the water tap end of the hose
31
1. Remove the hose from the tap.
31
2. Rinse the strainer under running water. Look at the strainer to see if any visible debris is still present. Rinse again if necessary to remove the debris.
31
3. Reconnect the hose to the tap.
31
Clean the strainers at the washer end of the hose
31
1. Remove the hose from the inlet on the back of the washer.
31
2. Using narrow pliers, grasp and pull the strainer from the inlet port.
31
3. Rinse the strainer under running water.
31
4. Reconnect the hose to the back of the washer and turn on the water tap. Check to see if water flows by starting a warm water wash cycle.
31
NOTICE:
31
Cleaning the drain pump
31
9 WARNING
31
risk of scalding
31
It may be necessary to clean the washer drain pump if the washer fails to drain (sound of water being pumped from the washer cannot be heard when the washer should be draining and other nearby drains, such as a sink, are draining properly).
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The washer pump can become blocked by loose debris (a good reason to check the drum and remove any visible debris after each load.) Fabrics that give off large amounts of fluff may also cause blockage.
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To access the washer drain pump, the service cover must first be removed (see steps below). With the service cover removed, proceed as follows:
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1. If the washer has not been drained, try to drain it now. Turn the program selector to the Drain and touch the Start/Pause button. Wait a few moments to let the cycle drain the water from the drum. If the pump is totally blocked, the water will be ...
31
2. Shut off the tap so that no more water flows in and has to be drained.
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3. Open and remove the service cover.
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4. Loosen the screws and remove the protective film.
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5. Use the pull-out drain hose located in the pump access opening to drain the remaining water into a suitable container (up to 5.3 U.S. gallons/20 liters of water may be drained). Pull the sealing cap from the hose and lay the hose over the side of ...
31
6. Turn the pump cover counterclockwise to remove it. A small amount of residual water may flow out when the cover is removed. Clean the interior of the pump housing, removing any debris or foreign objects. Check to be sure the impeller wheel at the ...
32
7. Reinstall the protective film over the pump access using both screws.
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8. Snap the service cover in place at the hinges and close it.Wipe up any spilled water.
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NOTICE:
32
Troubleshooting
33
Troubleshooting
33
Emergency door lock release
33
In the event of a power interruption the program will continue running when the power supply has been restored.
33
If the washer door must be opened and the normal door unlock procedures do not work, the emergency door lock release rod can be actuated to open the door.
33
9 WARNING
33
Risk of scalding
33
9 WARNING
33
Risk of injury
33
9 CAUTION
33
Water damage and burn injury
33
1. Turn the washer off by rotating the cycle selector to the Off position. Any running program will then be cancelled. Disconnect the mains plug.
33
2. Allow the water in the drum to cool off.
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3. Allow the washer drum to come to a stand still (no longer spinning).
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4. Before opening the washer door, perform the drain procedure included in the pump maintenance section.
33
5. Loosen screws and remove the protective foil.
33
6. The washing machine door can then be opened.
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7. The door can now be opened.
33
General Troubleshooting
33
If you encounter a problem, consider the suggestions and instructions below before you call customer service.
33
9 WARNING
33
electric shock hazard
33
If repairs are necessary and you cannot eliminate the fault with the aid of the table below, follow these steps:
33
1. Turn the cycle selector to Off.
33
2. Disconnect the washer from the power outlet.
33
3. Turn off the water taps.
33
4. Call Customer Service.
33
NOTICE:
33
Service calls for issues that could have been solved by using this table may not be covered under the warranty. Please rule out any of these issues before calling customer service.
33
Determing the Problem
33
Error messages
36
Customer service
36
Contact the Customer Service department if your appliance needs repair. Our representatives will be happy to provide details for an authorized service provider close to you.
36
E-Nr. and FD (serial) number:
36
When you contact Customer Service, please have the E- Nr. (model number) and the FD (serial) number for your appliance available. You can find the identification plate with these numbers on this information on inside of the appliance door or on the b...
36
STATEMENT OF LIMITED PRODUCT WARRANTY
37
What this Warranty Covers & Who it Applies to
37
The limited warranty provided by BSH Home Appliances Corporation (“BSH“) in this Statement of Limited Product Warranty applies only to the Bosch appliance (“Product“) sold to you, the first using purchaser, provided that the Product was purch...
37
The warranties stated herein apply only to the first purchaser of the Product and are not transferable.
37
Please make sure to return your registration card; while not necessary to effectuate warranty coverage, it is the best way for BSH to notify you in the unlikely event of a safety notice or product recall.
37
How Long the Warranty Lasts
37
BSH warrants that the Product is free from defects in materials and workmanship for a period of three hundred sixty-five (365) days from the date of purchase. The foregoing timeline begins to run upon the date of purchase, and shall not be stalled, t...
37
This Product is also warranted to be free from cosmetic defects in material and workmanship (such as scratches of stainless steel, paint/porcelain blemishes, chip, dents, or other damage to the finish of the Product), for a period of thirty (30) days...
37
Repair/Replace as Your Exclusive Remedy
37
During this warranty period, BSH or one of its authorized service providers will repair your Product without charge to you (subject to certain limitations stated herein) if your Product proves to have been manufactured with a defect in materials or w...
37
Out of Warranty Product
37
BSH is under no obligation, at law or otherwise, to provide you with any concessions, including repairs, pro- rates, or Product replacement, once this warranty has expired.
37
Warranty Exclusions
37
The warranty coverage described herein excludes all defects or damage that are not the direct fault of BSH, including without limitation, one or more of the following:
37
In no event shall BSH have any liability or responsibility whatsoever for damage to surrounding property, including cabinetry, floors, ceilings, and other structures or objects around the Product. Also excluded from this warranty are Products on whic...
38
TO THE EXTENT ALLOWED BY LAW, THIS WARRANTY SETS OUT YOUR EXCLUSIVE REMEDIES WITH RESPECT TO PRODUCT, WHETHER THE CLAIM ARISES IN CONTRACT OR TORT (INCLUDING STRICT LIABILITY, OR NEGLIGENCE) OR OTHERWISE. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANT...
38
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