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2
Further information and explanations are available online:
Table of contents
1 Safety ......................................................................... 4
1.1 Safety definitions....................................................... 4
1.2 General information................................................... 4
1.3 Intended use ............................................................. 4
1.4 Restrictive Use.......................................................... 4
1.5 Safe installation......................................................... 4
1.6 Safe use.................................................................... 5
1.7 Safe cleaning and maintenance ................................ 6
1.8 State of California Proposition 65 Warnings .............. 7
2 Preventing material damage .................................... 8
3 Environmental protection and energy-saving ........ 8
3.1 Disposal of packaging ............................................... 8
3.2 Save energy and conserve resources ....................... 8
3.3 Energy-saving mode ................................................. 9
4 Installation and connection...................................... 9
4.1 Unpacking the appliance........................................... 9
4.2 Included in delivery ................................................... 9
4.3 Requirements for the installation location.................. 9
4.4 Removing the transit bolts....................................... 10
4.5 Connecting the appliance........................................ 11
4.6 Aligning the appliance ............................................. 12
5 Before using for the first time ................................ 12
5.1 Starting an empty washing cycle ............................. 12
6 Familiarizing yourself with your appliance ........... 14
6.1 Appliance ................................................................ 14
6.2 Detergent drawer .................................................... 14
6.3 Control panel........................................................... 15
6.4 Operating logic........................................................ 15
7 Display ..................................................................... 17
8 Buttons .................................................................... 19
9 Programs ................................................................. 21
10 Accessories........................................................... 24
11 Laundry.................................................................. 24
11.1 Preparing the laundry............................................ 24
12 Detergents and care products ............................. 24
13 Basic Operation .................................................... 24
13.1 Switching on the appliance.................................... 24
13.2 Setting a program ................................................. 24
13.3 Changing the program settings ............................. 25
13.4 Saving the program settings.................................. 25
13.5 Loading laundry .................................................... 25
13.6 Starting the program............................................... 25
13.7 Soaking laundry ..................................................... 25
13.8 Adding laundry ....................................................... 26
13.9 Terminating the program ........................................ 26
13.10 Removing the laundry .......................................... 26
13.11 Put the appliance into standby mode.................... 26
14 Control panel lock .................................................. 26
14.1 Activating the control panel lock ............................. 26
14.2 Deactivating the control panel lock ......................... 26
15 Intelligent dosing system ...................................... 26
15.1 Pouring liquid detergent and fabric softener into
the dispensers........................................................ 26
15.2 Using the manual dosing compartment .................. 27
15.3 Adapting the / dispenser................................... 27
15.4 Setting the basic dosage amount ........................... 27
16 HomeConnect® .................................................... 27
16.1 Setting up the HomeConnect® app ....................... 28
16.2 Setting upHomeConnect®.................................... 28
16.3 HomeConnect® menu........................................... 28
16.4 Activating Wi-Fi on the appliance ........................... 28
16.5 Deactivating Wi-Fi on the appliance ....................... 28
16.6 Resetting the appliance network settings ............... 28
16.7 Remote start........................................................... 28
16.8 Remote diagnostics................................................ 28
16.9 Data Protection ...................................................... 29
17 Basic settings......................................................... 29
17.1 Overview of the basic settings................................ 29
17.2 Changing the basic settings ................................... 29
18 Cleaning and maintenance.................................... 29
18.1 Cleaning the drum .................................................. 29
18.2 Cleaning the detergent drawer ............................... 29
18.3 Cleaning the drain pump ........................................ 31
18.4 Cleaning the inlet opening in the rubber gasket...... 34
19 Troubleshooting..................................................... 35
20 Transportation, storage and disposal................... 43
20.1 Removing the appliance......................................... 43
20.2 Inserting the transit bolts ........................................ 43
20.3 Using the appliance again ...................................... 43
20.4 Disposal of your old appliance................................ 43
21 Customer Service................................................... 44
21.1 Model number (E-Nr.), production number (FD)
and consecutive numbering (Z-Nr.) ........................ 44
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4
Read all of the instructions carefully before using the
appliance. In order to reduce the risk of fire, electric
shocks and personal injuries when using the appliance,
follow the basic safety precautions, including the following
safety instructions.
1.1 Safety definitions
Here you can find explanations of the safety signal words
used in this manual.
WARNING
This indicates that death or serious injuries may occur as
a result of non-observance of this warning.
CAUTION
This indicates that minor or moderate injuries may occur
as a result of non-observance of this warning.
NOTICE:
This indicates that damage to the appliance or property
may occur as a result of non-compliance with this
advisory.
Note:This alerts you to important information and/or tips.
1.2 General information
¡ Read this manual carefully.
¡ Keep the manual and the product information in a safe
place for future reference or for the next owner.
¡ Do not connect the appliance if it has been damaged in
transit.
1.3 Intended use
Only a licensed professional may connect appliances
without plugs. The manufacturer is not responsible for
damage caused by incorrect connections. An incorrect
connection is not covered by the Statement of Limited
Product Warranty.
Only use this appliance:
¡ For washing machine-washable fabrics and hand-
washable wool in accordance with the care label.
¡ With tap water and commercially available, washing-
machine-suitable detergents and care products.
¡ for normal household use and in enclosed spaces in a
residential environment.
¡ up to an altitude of max. 13,100ft (4000m) above sea
level.
1.4 Restrictive Use
This appliance is not intended for use by persons
(including children) with reduced physical, sensory or
mental capabilities, or lack of experience and knowledge,
unless they have been given supervision or instruction
concerning use of the appliance by a person responsible
for their safety.
Do not let children play with the appliance.
Cleaning and user maintenance must not be performed by
children unless they are being supervised.
Keep children under the age of 3 and pets away from the
appliance.
1.5 Safe installation
WARNING
Incorrect installation is dangerous.
▶ Connect and operate the appliance only in accordance
with the specifications on the rating plate.
▶ Connect the appliance to a power supply with
alternating current only via a correctly installed socket
outlet with grounding.
▶ The protective conductor system of the domestic
electrical installation must be properly installed. The
installation must have a sufficiently large cable cross-
section.
▶ When using a residual current circuit breaker, only use
a type with the mark.
▶ Never equip the appliance with an external switching
device, e.g. a timer or remote control.
IMPORTANT SAFETY INSTRUCTIONS
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5
▶ When the appliance is installed, the power plug of the
power cord must be freely accessible. If free access is
not possible, an all-pole isolating switch must be
integrated in the permanent electrical installation
according to the installation regulations.
▶ When installing the appliance, check that the power
cord is not trapped or damaged.
If the insulation of the power cord is damaged, that can be
dangerous.
▶ Never let the power cord come into contact with hot
appliance parts or heat sources.
▶ Never let the power cord come into contact with sharp
points or edges.
▶ Never kink, crush or modify the power cord.
WARNING
It is dangerous to use an extended power cord and non-
approved adapters.
▶ Do not use extension cords or multiple socket strips.
▶ Only use adapters and power cords approved by the
manufacturer.
▶ If the power cord is too short and a longer one is not
available, please contact an electrician to have the
domestic installation adapted.
WARNING
The heavy weight of the appliance may result in injury
when lifted.
▶ Do not lift the appliance on your own.
If this appliance is not correctly installed in a washer-dryer
stack, the installed appliance may fall.
▶ Only stack the dryer on a washing machine using the
connection kit from the dryer manufacturer . No other
installation method is permitted.
▶ Do not install the appliance in a washer-dryer stack if
the dryer manufacturer does not offer a suitable
connection kit.
▶ Do not install appliances from different manufacturers
and with varying depths and widths in a washer-dryer
stack.
▶ Do not install a washer-dryer stack on a platform; the
appliances may tip over.
WARNING
Children may pull packaging material over their heads, or
wrap themselves up in it and suffocate.
▶ Keep packaging material away from children.
▶ Do not allow children to play with packaging material.
CAUTION
The appliance may vibrate or move when in use.
▶ Place the appliance on a clean, even, solid surface.
▶ Align the appliance using the appliance feet and a spirit
level.
If hoses and power cords have been laid incorrectly, this
causes a tripping hazard.
▶ Lay hoses and power cords in such a way that there is
no risk of tripping.
If the appliance is moved by holding onto protruding
components, such as the appliance door, the parts may
break off.
▶ Do not move the appliance by holding onto protruding
parts.
CAUTION
Touching sharp edges on the appliance may lead to cuts.
▶ Do not touch the sharp edges on the appliance.
▶ Wear protective gloves when installing and transporting
the appliance.
1.6 Safe use
WARNING
If the appliance or the power cord is damaged, this is
dangerous.
▶ Never operate a damaged appliance.
▶ Never pull on the power cord to unplug the appliance.
Always unplug the appliance at the power outlet.
▶ If the appliance or the power cord is damaged,
immediately unplug the power cord or switch off the
breaker in the circuit breaker box and turn off the water
tap.
▶ Call Customer Service. →
Page44
Moisture intrusion may cause an electric shock.
▶ Use the appliance in enclosed spaces only.
▶ Never expose the appliance to intense heat or humidity.
▶ Do not use steam cleaners, high-pressure cleaners,
hoses or sprays to clean the appliance.
WARNING
Children can lock themselves in the appliance, thereby
putting their lives at risk.
▶ Do not install the appliance behind a door as this may
obstruct the appliance door or prevent it from opening.
▶ With redundant appliances, pull out the mains plug of
the power cord, cut through the power cord and remove
the appliance door.
IMPORTANT SAFETY INSTRUCTIONS
READ AND SAVE THESE INSTRUCTIONS
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When spinning larger, waterproof items of laundry,
imbalances may arise and lead to injuries.
▶ Do not wash and spin larger items of laundry, such as
blankets or mattress covers, in the appliance.
WARNING
Children may breathe in or swallow small parts, causing
them to suffocate.
▶ Keep small parts away from children.
▶ Do not allow children to play with small parts.
WARNING
A hot-water system that has not been used for 2weeks or
more may produce flammable hydrogen gas.
▶ Before using the appliance open all hot-water faucets
for a few minutes to release hydrogen gas.
▶ During these minutes, do not smoke or use an open
flame.
WARNING
Detergents and care products may result in poisoning if
consumed.
▶ If accidentally swallowed, seek medical advice.
▶ Keep detergents and care products out of the reach of
children.
WARNING
Laundry that has been pretreated with flammable cleaning
agents that contain solvents may cause an explosion in
the appliance.
▶ Rinse pretreated laundry thoroughly with water before
washing.
CAUTION
The covering plate may break if you stand on or climb
onto the appliance.
▶ Do not stand on or climb onto the appliance.
The appliance may tip over if you sit on or lean against the
open door.
▶ Do not sit on or lean against the appliance door.
▶ Do not place any objects on the appliance door.
Reaching into the drum while it is still turning may cause
hand injuries.
▶ Wait for the drum to come to a complete stop before
reaching inside.
CAUTION
When you wash at high temperatures, the detergent
solution becomes hot.
▶ Do not touch the hot detergent solution.
CAUTION
If the detergent drawer is opened, detergent and care
products may spray out from the appliance. Contact with
eyes or skin may cause irritation.
▶ Rinse eyes and/or skin thoroughly with clean water if
they come into contact with detergents or care
products.
▶ If accidentally swallowed, seek medical advice.
▶ Keep detergents and care products out of the reach of
children.
1.7 Safe cleaning and maintenance
WARNING
Improper repairs are dangerous.
▶ Never make any technical modifications to the
appliance or its features.
▶ Do not tamper with controls.
▶ Repairs to the appliance should only be performed by
authorized service providers.
▶ Only original spare parts may be used to repair the
appliance.
▶ If the power cord of this appliance becomes damaged,
it must be replaced by the manufacturer, the
manufacturer's Customer Service, or an authorized
service provider in order to prevent injury.
Moisture intrusion may cause an electric shock.
▶ Before cleaning, pull out the power plug or switch off
the circuit breaker in the circuit breaker box.
▶ Do not use steam cleaners, high-pressure cleaners,
hoses or sprays to clean the appliance.
WARNING
The use of non-original spare parts and non-original
accessories is dangerous.
▶ Only use the manufacturer's original spare parts and
original accessories.
WARNING
Poisonous fumes may be given off if you use cleaning
agents that contain solvents.
▶ Do not use cleaning agents that contain solvents.
IMPORTANT SAFETY INSTRUCTIONS
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1.8 State of California Proposition 65
Warnings
This product may contain a chemical known to the State
of California, which can cause cancer or reproductive
harm. Therefore, the packaging of your product may bear
the following label as required by California:
IMPORTANT SAFETY INSTRUCTIONS
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en-us Preventing material damage
8
Preventing material damage
2 Preventing material damage
Preventing material damage
NOTICE:
The functionality of the appliance may be impaired if you
use the wrong quantity of fabric softener, detergent, care
product or cleaning agent.
▶ Follow the dosage recommendations from the
manufacturer.
▶ Only use fabric softeners or products to eliminate static
that are specifically recommended for this purpose by
the product manufacturer.
Exceeding the maximum load capacity impairs the
function of the appliance.
▶ Observe the maximum load capacity for each
programme and do not exceed it.
→
"Programs", Page21
The appliance is secured for transportation using transport
locks. Transit bolts which have not been removed may
result in material damage and damage to the appliance.
▶ Before starting up the appliance, remove the transit
bolts completely and keep them in a safe place.
▶ Before transport, fit the transit bolts fully in order to
prevent damage in transit.
Material damage may be caused if the water inlet hose is
connected incorrectly.
▶ Tighten the screw connections on the water inlet until
they are hand-tight.
▶ Connect the water inlet hose directly to the water tap,
without any additional connecting elements such as
adapters, extensions, or valves.
▶ Make sure that the valve housing for the water inlet
hose does not come into contact with its surroundings
and is not subjected to any external forces.
▶ Ensure that the inner diameter of the water tap is at
least 17 mm.
▶ Make sure that the length of the thread on the
connection to the water tap is at least 10 mm.
If the water pressure is too high or too low, this may impair
functioning of the appliance.
▶ Make sure that the water pressure in the water supply
system is at least 14.5psi (100kPa) and max. 145psi
(1000kPa).
▶ If the water pressure exceeds the maximum value
specified, a pressure-reducing valve must be installed
between the drinking water connection and the hose set
of the appliance.
▶ Do not connect the appliance to the mixer tap of an
unpressurised hot-water boiler.
Modified or damaged water hoses may result in material
damage and damage to the appliance.
▶ Never kink, crush, modify or cut through water hoses.
▶ Only use the water hoses supplied with the appliance or
genuine spare hoses.
▶ Never re-use water hoses that have been used before.
Operating the appliance using water that is dirty or too hot
may lead to material damage and damage to the
appliance.
▶ Only operate the appliance with cold or warm (max.
60°C/140°F) mains water.
Unsuitable cleaning agents may damage the surfaces of
the appliance.
▶ Do not use strong or abrasive cleaning agents.
▶ Do not use cleaning agents with a high alcohol content.
▶ Do not use hard scouring pads or cleaning sponges.
▶ Clean the appliance with nothing but water and a soft,
damp cloth.
▶ Remove all detergent residue, spray residue or other
residues immediately if they come into contact with the
appliance.
Environmental protection and energy-saving
3 Environmental protection and
energy-saving
Environmental protection and energy-saving
3.1 Disposal of packaging
The packaging materials are environmentally compatible
and can be recycled.
▶ Sort the individual components by type and dispose of
them separately.
3.2 Save energy and conserve resources
If you follow these instructions, your appliance will use
less power and water.
Choose programs with low temperatures and longer wash
times and use maximum load capacity.
a
Energy consumption and water consumption is most
efficient.
Add detergent based on the laundry's degree of soiling.
a
For light to normal soiling, a smaller amount of
detergent is sufficient. Observe the dosage
recommendation from the detergent manufacturer.
Reduce the washing temperature for lightly and normally
soiled laundry.
a
At lower temperatures, the appliance consumes less
energy. For light to normal soiling, lower temperatures
than indicated on the care label are also sufficient.
Set the maximum spin speed if you want to dry the
laundry in a tumble dryer afterwards.
a
The drier the laundry, the shorter the program duration
when drying which, in turn, reduces energy
consumption. A higher spin speed reduces the residual
moisture in the laundry and increases the volume of the
spin noise.
Wash the laundry without prewash.
a
Washing with prewash increases the program duration
and increases energy and water consumption.
The appliance has an automatic load adjustment function.
a
Depending on the type of fabric and load capacity, the
automatic load adjustment function optimally adjusts
the water consumption and program duration.
Installation and connection en-us
9
The appliance comes with an AquaSensor.
a
During the rinse cycle, the AquaSensor checks the
degree of turbidity of the rinsing water, and adjusts the
duration and number of rinse cycles accordingly.
3.3 Energy-saving mode
If you do not use the appliance for an extended period, it
automatically switches to energy-saving mode.
Energy-saving mode ends when you use the appliance
again.
If you do not continue operating the appliance, it
automatically switches to standby mode.
Installation and connection
4 Installation and connection
Installation and connection
4.1 Unpacking the appliance
NOTICE:
Objects remaining in the drum that are not designed for
operation with the appliance may cause material damage
and damage to the appliance.
▶ Remove these objects, along with all supplied
accessories, from the drum before starting the
appliance.
1. Remove any packaging and protective covers
completely from the appliance.
→
"Disposal of packaging", Page8
2. Check the appliance for visible damage.
3. Open the door.
4. Remove any accessories from the drum.
5. Close the door.
4.2 Included in delivery
After unpacking all the parts, check for any damage in
transit and for completeness of delivery.
NOTICE:
If the appliance is operated with incomplete or defective
accessories, the appliance may not be able to operate
properly, or this may result in material damage and
damage to the appliance.
▶ Do not operate the appliance with incomplete or
defective accessories.
▶ Replace the accessories in question before operating
the appliance.
→
"Accessories", Page24
Note:The appliance has undergone a function test at the
factory. This may cause water stains in the appliance,
which the first wash cycle removes.
The delivery consists of the following:
¡ Washing machine
¡ Accompanying documents
¡ Transit bolts
→
"Removing the transit bolts", Page10
¡ Cover caps
¡ Water inlet hoses
→
"Connecting the water inlet hoses", Page11
¡ Elbow for securing the water outlet hose
¡ Power adapter with fuses
4.3 Requirements for the installation location
WARNING
The appliance contains live parts. Touching live parts is
dangerous.
▶ Do not operate the appliance without a cover cap.
WARNING
When using the appliance on a base, the appliance may
tip over.
▶ Always secure the feet of the appliance to a base using
the manufacturer's fixing brackets →
Page24
before
using the appliance for the first time.
NOTICE:
If residual water in the appliance freezes, this may cause
damage to the appliance.
▶ Do not install or operate this appliance anywhere that is
liable to experience frost and/or outdoors.
If the appliance is tilted at an angle greater than 40°,
residual water may leak out of the appliance and cause
material damage.
▶ Tilt the appliance carefully.
▶ Transport the appliance in an upright position.
Installation location Requirements
Base Secure the appliance with
fixing brackets →
Page24
.
Wooden joist floor Place the appliance on a
water-resistant wooden
board (minimum thickness
of 1.18 in. (30mm)) which
is screwed tightly to the
floor.
en-us Installation and connection
10
Installation location Requirements
Kitchen unit Only install the appliance
underneath a continuous
countertop that is securely
connected to adjacent
cabinets. Required niche
width: 23.6 in. (60cm).
Against a wall Do not trap the power cord
or the hoses between the
wall and the appliance.
4.4 Removing the transit bolts
The appliance is secured for transportation using transit
bolts on the rear of the appliance.
Note:Keep the transit bolt screws and the sleeves in a
safe place for future transport.
→
"Inserting the transit bolts", Page43
1. Pull the hoses out of the holders.
2. Unscrew and remove all of the screws for the 4
transit bolts using a 13mm wrench.
3. Remove the power cord from the holder.
4. Remove the 4 sleeves.
Installation and connection en-us
11
5. Put on the 4 cover caps.
6. Push the 4 cover caps downwards.
Note:To install the transport locks to transport the
appliance, perform these steps again in the reverse order.
4.5 Connecting the appliance
Connecting the water inlet hoses
1. Connect the water inlet hose for hot water (red) and
cold water (blue) to the appliance.
2. Connect the water inlet hose for hot water (red) and
cold water (blue) to the faucet (26.4mm = 3/4").
If there is no faucet for hot water, only connect the
water inlet hose for cold water. Cover the hot water
connection on the appliance in order to protect it from
dirt.
Tip:To protect against dirt, use a 3/4" end cap on the
hot water connection of the appliance.
3. Open the faucets carefully and check that the
connection points are tight.
Water outlet connection types
This information is intended to help you to connect this
appliance to the water outlet.
NOTICE:
When draining, the water drain hose is subject to water
pressure and may come loose from the installed
connection point.
▶ Secure the water drain hose against unintentional
loosening.
Note:Observe the draining heights.
The maximum draining height is 39 in. (100cm).
Siphon Secure the connection point
with a (0.94–1.57 in. (24–
40mm)) hose clamp.
Washbasin Fix and secure the water
outlet hose with an elbow.
en-us Before using for the first time
12
Plastic pipe with rubber
sleeve or gully
Fix and secure the water
outlet hose with an elbow.
Connecting the appliance to the electricity supply
Note:Your electrical domestic installation for this
appliance must comply with the local legal provisions and
safety regulations, and should include a residual current
circuit breaker.
1. Insert the power adapter with the line side into a
suitable socket close to the appliance.
Observe the user manual that is enclosed with the
power adapter.
2. Insert the mains plug for the appliance's power cord into
the power adapter's load side.
The connection details of the appliance can be found
under Technical data →
Page44
.
3. Check the power plug is inserted properly.
4.6 Aligning the appliance
In order to reduce noise and vibrations, and to prevent the
appliance from moving, align the appliance correctly.
1. Use a 17mm wrench to loosen the lock nuts in a
clockwise direction.
2. To align the appliance, turn the appliance feet. Check
that the appliance is level using a spirit level.
All appliance feet must stand firmly on the ground.
3. Use a 17mm wrench to tighten the lock nuts against
the housing until they are hand-tight.
In doing so, hold the appliance foot tight and do not
adjust its height.
Before using for the first time
5 Before using for the first time
Before using for the first time
Prepare the appliance for use.
5.1 Starting an empty washing cycle
Your appliance was inspected thoroughly before leaving
the factory. To remove any residual water, run the first
wash cycle without any laundry.
1. Press .
The switch-on process takes a few seconds.
2. Set the Drum Clean program.
3. Close the door.
4. Pull out the detergent drawer.
Before using for the first time en-us
13
5. Add washing powder containing oxygen bleach to the
manual dosing compartment.
To prevent foaming, use only half of the amount of
detergent recommended by the detergent manufacturer
for light soiling. Do not use detergent suitable for
woolens or delicates.
6. Push in the detergent drawer.
7. Press to start the program.
a The display shows the remaining program duration.
a After the program has ended, the display shows: End.
8. Start the first wash cycle or press to put the appliance
in standby mode.
→
"Basic Operation", Page24
en-us Familiarizing yourself with your appliance
14
Familiarizing yourself with your appliance
6 Familiarizing yourself with your appliance
Familiarizing yourself with your appliance
6.1 Appliance
Here you can find an overview of the parts of your appliance.
1
2
4
6
3
5
7
7
On certain models, specific details such as the color and shape may differ from those pictured.
1
Maintenance flap for the drain pump →
Page31
2
Door
3
Detergent drawer →
Page14
4
Control panel →
Page15
5
Water drain hose →
Page11
6
Power cord →
Page12
7
Transit bolts →
Page10
6.2 Detergent drawer
Note:Observe the manufacturer's instructions on the use
and dosage of the detergent and care product and the
information in the program descriptions.
Familiarizing yourself with your appliance en-us
15
2 31
1
Manual dosing compartment
→
"Using the manual dosing compartment",
Page27
2
/ : Dispenser for fabric softener or liquid
detergent
→
"Intelligent dosing system", Page26
3
: Dispenser for liquid detergent
→
"Intelligent dosing system", Page26
6.3 Control panel
You can use the control panel to configure all functions of your appliance and to obtain information about the operating
status.
3
1 1
2
1
Programs →
Page21
2
Program selector →
Page24
3
Buttons →
Page19
and display →
Page17
6.4 Operating logic
Some areas of the display are buttons and respond to
touch. You can activate, deactivate or change settings by
pressing the buttons. The activated settings are
highlighted brightly on the display.
NOTICE:
Pressing on the display with force may cause damage.
▶ Do not apply heavy pressure on the display.
▶ Do not press on the display using pointed or sharp
objects.
en-us Familiarizing yourself with your appliance
16
Displaying or hiding additional buttons
Some buttons are hidden for a reduced display. If you
display these additional buttons on the display, you can
activate or deactivate the corresponding settings.
1. To display the additional buttons, briefly press More.
a The display shows all additional buttons.
2. To hide the additional buttons, briefly press More again.
Changing a setting value
If you activate certain settings, the display shows selection
buttons and you can change the setting value.
▶
Press the selection buttons →
Page19
.
The display shows the setting value.
Display en-us
17
Display
7 Display
Display
The display shows the current settings, options or relevant information.
Note:Additional functions may be available as a result of software updates.
If a software update is available, you can find further information in the HomeConnect® app.
Example: Display
Display Description
00:40
1
Expected program duration or program time remaining in hours and minutes.
10 h
1
Program end time
→
"Buttons", Page19
No (Spin) - High Set spin speed.
→
"Buttons", Page19
No (Spin): No spin cycle, draining only
Cold - Extra Hot Set temperature.
→
"Buttons", Page19
End Program status: Program end
¡ Lights up: The control panel lock is activated.
¡ Flashes: The control panel lock is activated and the appliance has been operated.
Blood The "Blood" stain type is activated.
Grass The "Grass" stain type is activated.
Cosmetics The "Cosmetics" stain type is activated.
Red Wine The "Red wine" stain type is activated.
Sweat The "Sweat" stain type is activated.
Oils, food based The "Cooking fat/cooking oil" stain type is activated.
Flashes: Drum cleaning is required. Run the Drum Clean program for cleaning and caring
for the drum and the outer tub.
→
"Cleaning the drum", Page29
Remote start is activated.
→
"Buttons", Page19
1
Example
en-us Display
18
Display Description
¡ Lights up: The appliance is connected to your home network via Wi-Fi.
¡ Flashes: The appliance is trying to connect to your home network via Wi-Fi.
→
"HomeConnect® ", Page27
The appliance is connected to the smart energy system (energy manager).
¡ Lights up: The intelligent dosing system for liquid detergent is activated.
¡ Flashes: The fill level of the dispenser is below the minimum level.
→
"Intelligent dosing system", Page26
(liquid detergent)
¡ Lights up: The intelligent dosing system for liquid detergent or fabric softener is
activated.
¡ Flashes: The fill level of the dispenser is below the minimum level.
→
"Intelligent dosing system", Page26
(liquid detergent)
(fabric softener)
1.5 Oz
1
Basic dosage for detergent or fabric softener. →
Page27
The appliance has detected too much foam.
→
" ", Page37
You can remove or add laundry, and interrupt the current program.
→
"Adding laundry", Page26
¡ Lights up: The door is locked.
– To add laundry, the door can be unlocked if lights up.
→
"Adding laundry", Page26
– To open the door, you can cancel the program.
→
"Terminating the program", Page26
¡ Flashes: The door is not closed.
¡ No water pressure.
→
"E:30 / -10 and/or ", Page36
¡ The water pressure from the tap is too low.
The detergent drawer has not been pushed in fully.
→
" ", Page37
E:35 / -10
1
Fault code, fault display, signal.
→
"Troubleshooting", Page35
1
Example
Buttons en-us
19
Buttons
8 Buttons
Buttons
Note:Additional functions may be available as a result of
software updates.
If a software update is available, you can find further
information in the HomeConnect® app.
Some buttons are hidden for a reduced display. You can
display these additional buttons on the display.
→
"Displaying or hiding additional buttons", Page16
The selection of program settings depends on the program
that is set.
Button Selection More information
(Start/Pause Reload)
¡ Start
¡ Cancel
¡ Pause
Start, cancel or pause the program.
If is displayed, you can pause the program.
If is displayed, you can start the program.
Multiple selection To change a setting, press the or selection button
until the display shows the required setting.
SpeedPerfect ¡ Activate
¡ Deactivate
Activate or deactivate a shorter program duration.
Note:Energy consumption increases. The washing result
is not affected by this.
Intensive Plus ¡ activate
¡ deactivate
Activate or deactivate an extended washing program.
The program duration is extended by up to 30 minutes.
Suitable for heavily soiled laundry.
Stains Multiple selection Select the type of stain.
The temperature, drum movement and soaking time are all
adjusted to suit the type of stain.
i-DOS1 ¡ Activate
¡ Deactivate
¡ Setting the basic dosage
amount
Briefly press the button to activate or deactivate the
intelligent dosing system for liquid detergent .
Press and hold the button for approximately 3 seconds to
set the basic dosage. →
Page27
i-DOS2 ¡ Activate
¡ Deactivate
¡ Adapting the dispenser
¡ Setting the basic dosage
amount
Briefly press the button to activate or deactivate the
intelligent dosing system for fabric softener or liquid
detergent .
Press the button for approximately 3 seconds to adapt the
contents of the / dispenser or set the basic dosage.
→
"Intelligent dosing system", Page26
Finish in Up to 24 hours Set the program end time.
The program duration is already included in the set number
of hours.
Once the program has started, the program duration is
displayed.
Note:Press or until the display shows the required
setting.
Temp Cold - Extra Hot Adjust the temperature.
Spin No (Spin) - High Adjust the spin speed or deactivate the spin cycle.
If No (Spin) is selected, the water is drained and the spin
cycle is deactivated. The laundry stays wet inside the drum.
(mains switch) ¡ Switch on
¡ Standby mode
¡ Restart the appliance
Switch on the appliance or put it in standby mode.
If the control panel does not respond, press and hold for
approximately 5seconds to restart the appliance.
→
"The appliance is not working.", Page37
Remote Start ¡ Activate
¡ Deactivate
¡ Open the
HomeConnect® menu
→
"Remote start", Page28
3sec. ¡ Activate
¡ Deactivate
→
"Control panel lock", Page26
Basic Settings Multiple selection
→
"Basic settings", Page29
en-us Buttons
20
Button Selection More information
More ¡ Displaying or hiding
additional buttons
¡ If you briefly press the button, you can display or hide
additional buttons.
→
"Displaying or hiding additional buttons", Page16
Mini Load ¡ Activate
¡ Deactivate
Wash small loads of delicate or hard-wearing fabrics.
The program duration is shortened, and the water and
energy consumption adjusted to the load.
Note:If you activate the setting, the program's maximum
load capacity is reduced to 1.1 lbs (0.5 kg).
Prewash ¡ Activate
¡ Deactivate
Activate or deactivate prewash, e.g., for washing heavily
soiled laundry.
Note:If the intelligent dosing system is activated, the
detergent will be dispensed automatically for the prewash
and the main wash.
If the intelligent dosing system is deactivated, place the
detergent directly in the drum for the prewash and into the
manual dosing compartment for the main wash.
→
"Detergent drawer", Page14
Rinse Plus ¡ Activate
¡ Deactivate
Activate or deactivate an additional rinse cycle.
Recommended for particularly sensitive skin or in regions
with very soft water.
Favorite ¡ Save
¡ Set
Press the button for approx. 3 seconds to save your
customized program settings.
→
"Saving the program settings", Page25
If you briefly press the button, you can set customized
program settings for your program.
Programs en-us
21
Programs
9 Programs
Programs
Notes
¡ The laundry's care labels provide you with additional information on program selection.
¡ For programs with a temperature setting of 80°C or 90°C, the actual temperature may deviate from the specified
temperature. The washing effect and hygiene expected at the specified temperatures is nevertheless achieved.
¡ Additional functions may be available as a result of software updates.
If a software update is available, you can find further information in the HomeConnect® app.
1
2
3
1
Large load
2
Medium load
3
Small load
Program Description Max. load
Cotton Wash hard-wearing items made from cotton, linen, or blended fabrics.
Suitable for normally soiled laundry.
Also suitable as a short program for normally soiled laundry when you activate
SpeedPerfect.
Program setting:
¡ Max. temperature: Extra Hot
¡ Max. spin speed: High
large
medium
1
Whites Wash hard-wearing white-colored items made from cotton, linen, or blended
fabrics.
Suitable for heavily to lightly soiled laundry.
Program setting:
¡ Max. temperature: Extra Hot
¡ Max. spin speed: High
large
Mix Wash items made from cotton, linen, or synthetic or blended fabrics.
Suitable for lightly soiled laundry.
Program setting:
¡ Max. temperature: Extra Hot
¡ Max. spin speed: High
medium
Sanitize Wash hard-wearing items made from cotton or linen.
Wash with more water and at a defined temperature.
Suitable for allergy-sufferers and for strict hygiene requirements.
Program setting:
¡ Temperature: Extra Hot
¡ Max. spin speed: High
medium
1
SpeedPerfect activated
2
Washing not possible
en-us Programs
22
Program Description Max. load
Delicates Wash delicate, washable items made from silk, viscose and synthetics.
Use a detergent that is suitable for delicates or silk.
Note:Wash especially delicate items or items with hooks, eyelets or clips in a
mesh laundry bag.
Program setting:
¡ Max. temperature: Hot
¡ Max. spin speed: Mid
small
Hand Wash/Wool Wash hand- or machine-washable items that are made from wool or contain
wool.
To prevent the laundry from shrinking, the drum moves the items very gently
with long pauses.
Use a detergent that is suitable for wool.
Program setting:
¡ Max. temperature: Hot
¡ Max. spin speed: Mid
small
Rinse Rinses and then spins the laundry, and then drains the water.
Program setting: Max. spin speed: High
–
Spin/Drain Spins the laundry and drains the water.
If you only want to drain the water, activate No (Spin). The laundry is not spun.
Program setting: Max. spin speed: High
–
App Programs Select additional programs directly via the HomeConnect® app.
A description of the programs can be found in the HomeConnect® app.
Note:Your appliance must be connected to your home network and registered
in your HomeConnect® app.
→
"HomeConnect® ", Page27
–
Towels Hard-wearing items made from cotton or blended fabrics, e.g. towels and
bathrobes.
Program setting:
¡ Max. temperature: Extra Hot
¡ Max. spin speed: High
medium
Automatic Wash hard-wearing items made from cotton, or synthetic or blended fabrics.
The degree of soiling and the type of fabric are automatically detected. The
washing process is adapted.
Note:The temperature and spin speed cannot be adjusted in this program and
are set automatically.
The maximum temperature is Hot
The maximum spin speed is High
medium
Bedding Wash pillows or quilts stuffed with synthetic fibers, or down fillings.
Wash large items separately.
Use a detergent that is suitable for down or delicates.
Use sparingly.
Do not use fabric softener.
Note:To prevent excessive foaming, remove air from laundry items by rolling
them up before you wash them.
Program setting:
¡ Max. temperature: Extra Hot
¡ Max. spin speed: High
small
1
SpeedPerfect activated
2
Washing not possible
Programs en-us
23
Program Description Max. load
Jeans Wash dark-colored and color-intense items made from cotton or permanent
press fabric, e.g. jeans.
Turn laundry inside-out before washing.
Use liquid detergent.
Program setting:
¡ Max. temperature: Hot
¡ Max. spin speed: High
medium
Drum Clean Clean and care for the drum.
Use this program in the following cases:
¡ Before using the appliance for the first time
¡ If you regularly wash at temperatures of Hot or lower
¡ After an extended period of non-use
Use washing powder containing oxygen bleach. Add washing powder
containing oxygen bleach to the manual dosing compartment.
→
"Detergent drawer", Page14
Halve the amount of detergent to avoid foaming.
Do not use fabric softener.
Do not use liquid detergent or detergent that is intended for woolens or
delicates.
Note:The drum cleaning indicator flashes to remind you if you have not used a
program at temperature of Extra Hot for a long time.
–
2
SuperQuick 15/30 Wash items made from cotton, or synthetic or blended fabrics.
Short program for small items of lightly soiled laundry.
Note:To adjust the program duration, activate or deactivate SpeedPerfect.
Program setting:
¡ Max. temperature: Hot
¡ Max. spin speed: High
medium
small
1
1
SpeedPerfect activated
2
Washing not possible
en-us Accessories
24
Accessories
10 Accessories
Accessories
Only use original accessories. These are designed
especially for your appliance.
Note:Some accessories are available in other colors.
Contact
→
"Customer Service", Page44
.
Use Order number
Water inlet hose extension Extend the water inlet hose for cold water or Aquastop (approx.
2.50 m / 98,4 in).
WMZ2381
Fixing brackets Improves the stability of the appliance. WMZ2200
Platform Install the appliance at a raised height so that it can be easily
loaded and unloaded.
WMZPW2XW
Washing machine cleaners Cleaning products for maintaining the appliance interior. 00311929
Power adapter Connect the appliance to a NEMA 14-30 (4-pin) outlet. WTZPA20UC
Laundry
11 Laundry
Laundry
11.1 Preparing the laundry
NOTICE:
Objects remaining in the laundry may damage the laundry
and the drum.
▶ Remove all items from any pockets in your laundry
before using the appliance.
Note
The appliance and fabrics are protected when you prepare
your laundry.
¡ Brush off sand and soil
¡ Sort the laundry according to color and fabrics and
observe the care labels
¡ Close all zippers, hook and loop fasteners, hooks and
eyes
¡ Tie cloth belts, cloth straps and cords together
¡ Remove curtain fittings and lead strips
¡ Wash small or particularly delicate items in a mesh
washing bag
¡ Wash large and small items of laundry together
¡ Wash laundry with fresh stains immediately
¡ Pretreat laundry with dried stains and wash several
times
¡ Load the laundry unfolded into the drum
¡ Before loading the drum, any laundry that has been pre-
treated with chlorine bleach should be rinsed several
times
Detergents and care products
12 Detergents and care products
Detergents and care products
You can protect your appliance and your laundry by
selecting and using the correct detergents and care
products.
The manufacturer's instructions for use and dosage can
be found on the packaging.
Notes
¡ when using liquid detergents, only use liquid detergents
that are self-flowing
¡ Do not mix different liquid detergents
¡ Do not mix detergent and fabric softener
¡ Do not use products that have expired or are highly
congealed
¡ do not use products containing solvents, caustic agents
or volatile substances
¡ Do not use chlorine bleach
¡ Do not use dyes regularly as fixing salt can damage
stainless steel
¡ Do not use color-bleaching agents in the appliance
¡
Do not pour vinegar into the dispensers →
Page26
of
the intelligent dosing system
Basic Operation
13 Basic Operation
Basic Operation
13.1 Switching on the appliance
Note:If you switch the appliance on the first time after you
have connected it to the electrical system, the switch-on
process takes up to one minute.
Requirement:The appliance has been correctly installed
and connected.
→
"Installation and connection", Page9
▶ Press .
The switch-on process takes a few seconds.
a An audible function test is carried out.
Note:The lighting for the drum goes out automatically.
13.2 Setting a program
Basic Operation en-us
25
1. Press the required program.
→
"Programs", Page21
a The display shows the program settings.
2.
If required, adjust the program settings. →
Page25
Setting additional programs
Requirement:HomeConnect® is set up.
→
"Setting upHomeConnect®", Page28
1. Set the App Programs program.
Remote Start flashes.
2. Press Remote Start.
The HomeConnect® app displays the programs that
can be selected.
3. Set a program in the HomeConnect® app.
4. If required, adjust the program settings.
→
"Changing the program settings", Page25
5. Start the program.
→
"Starting the program", Page25
13.3 Changing the program settings
Requirement:A program is set.
→
"Setting a program", Page24
▶ Adjust the program settings.
→
"Buttons", Page19
Observe the information about operating logic
→
Page15
.
Notes
¡ The program settings are not saved permanently for the
program.
¡ The setting is saved if you activate or deactivate the
intelligent dosing system.
13.4 Saving the program settings
You can save your individual program settings as
favorites.
Requirements
¡ A program has been set.
→
"Setting a program", Page24
¡ The program settings have been adjusted.
→
"Changing the program settings", Page25
▶ Press and hold Favorite for approximately 3 seconds.
Press Favorite to call up the saved program.
Note:To overwrite the saved program, repeat the steps
above.
13.5 Loading laundry
Note:To prevent creasing, note the maximum load for the
programs.
→
"Programs", Page21
Requirements
¡ The laundry is prepared and sorted.
→
"Laundry", Page24
¡ The drum is empty.
1. Open the door.
2. Place the laundry in the drum.
3. Close the door.
Ensure that there is no laundry trapped in the door.
13.6 Starting the program
Note:If the intelligent dosing system is activated, make
sure that the dispensers have been filled →
Page26
and
the basic dosage has been set →
Page27
.
Requirement:A program has been set.
→
"Setting a program", Page24
▶ Press .
a The drum rotates and load detection takes place. This
can take up to 2 minutes, after which water enters the
drum.
a The display shows the program duration or the program
end time.
a After the program has ended, the display shows: End.
13.7 Soaking laundry
Note:No additional detergent is required for soaking. The
appliance uses the filled detergent for soaking and
washing.
Requirements
¡ The laundry is placed in the appliance.
→
"Loading laundry", Page25
¡ A program has started.
→
"Starting the program", Page25
1. Press approx. 10minutes after the program start.
The program pauses and the laundry can soak.
en-us Control panel lock
26
2. Press after the required soaking time.
13.8 Adding laundry
After the program starts, you can remove or add laundry
depending on the program status.
1. Press .
The appliance pauses.
Note:If you want to add laundry, follow the instructions
on the display.
→
"Display", Page18
→
"Display", Page18
2. Open the door.
3. Add or remove laundry.
4. Close the door.
5. Press .
13.9 Terminating the program
1. Press .
2. Open the door.
The appliance door remains locked for safety reasons if
the temperature and water levels are high.
– If the temperature is high, start the Rinse program.
– If the water level is high, start the Spin program or
select a suitable program for draining.
→
"Programs", Page21
3.
Remove the laundry. →
Page26
13.10 Removing the laundry
1. Open the door.
2. Remove the laundry from the drum.
13.11 Put the appliance into standby mode
1. Press .
2. Turn off the tap.
3. Wipe the rubber gasket dry and remove any foreign
objects.
4. Leave the appliance door and detergent drawer open so
that residual water can evaporate.
Control panel lock
14 Control panel lock
Control panel lock
Secure your appliance against being operated
unintentionally using the controls.
14.1 Activating the control panel lock
▶ Press and hold 3sec. for around 3seconds.
a The display shows .
a The control elements are locked.
a The control panel lock also remains activated when the
appliance is in standby mode and in the event of a
power failure.
14.2 Deactivating the control panel lock
Requirement:To deactivate the control panel lock, the
appliance must be switched on.
▶ Press and hold 3sec. for around 3seconds.
a goes out on the display.
Intelligent dosing system
15 Intelligent dosing system
Intelligent dosing system
The appliance's intelligent dosing system is activated at
the factory and automatically doses liquid detergent and
fabric softener for any programs in which intelligent dosing
is possible.
Note:You can use the buttons →
Page19
to deactivate
the intelligent dosing system, e.g. in order to manually
dose washing powder →
Page27
.
15.1 Pouring liquid detergent and fabric
softener into the dispensers
If you are using the intelligent dosing system or if the
appliance displays a notification during operation of the
appliance, fill the dispensers.
Notes
¡ Only pour suitable liquid detergent and fabric softener
into the dispensers. →
Page24
¡ If you add more liquid detergent or fabric softener to the
dispenser, use the same product.
¡ If you want to replace the liquid detergent or fabric
softener in the dispenser with another product, clean
the detergent drawer beforehand →
Page29
.
¡ If you are using the intelligent dosing system, do not
add additional detergent or fabric softener into the
compartment for manual dosing. This is to prevent
overdosing or foam formation.
1. Pull out the detergent drawer.
HomeConnect® en-us
27
2. Open the lid.
3. Pour liquid detergent and fabric softener into the
relevant dispensers →
Page14
.
Do not exceed the marking for the maximum fill level
when filling.
Note:You can also use both dispensers for liquid
detergent. Adapt the dispenser for this. →
Page27
4. Close the lid.
Note:To prevent the liquid detergent or fabric softener
from drying out, close the lids immediately after filling.
5. Push in the detergent drawer.
15.2 Using the manual dosing compartment
If you are not using the intelligent dosing system, if
intelligent dosing is not possible for a program, or if you
want to add additional care product, e.g. stain remover or
starch, use the manual dosing compartment.
Note:Observe the information about detergents and care
products →
Page24
.
1. Pull out the detergent drawer.
2. Pour laundry detergent or care product into the manual
dosing compartment →
Page14
.
3. Push in the detergent drawer.
15.3 Adapting the / dispenser
The / dispenser can dose fabric softener or liquid
detergent . When it leaves the factory, the dispenser is
set for fabric softener. If you want to automatically dose a
second liquid detergent, adapt the dispenser.
Notes
¡ If you adapt the contents of the dispenser, the basic
dosage for this dispenser is reset.
¡ If you use both dispensers for liquid detergent, you must
set a dispenser which is to be used during washing.
→
"Buttons", Page19
1. Press and hold i-DOS2 for approximately 3 seconds.
2. Press i-DOS2 repeatedly until the display shows
(liquid detergent) or (fabric softener).
3. Wait briefly to save the setting.
15.4 Setting the basic dosage amount
To allow for intelligent dosing, set the basic dosage
amount for the dispenser. The basic dosage amount
corresponds to the dosage recommendation from the
detergent manufacturer on the packaging. Set the basic
dosage amount that corresponds to the dosage
recommendation for 11lbs (5kg) of normally soiled
laundry.
Tip:You can also set the basic dosage amount in the
HomeConnect® app.
1. Press and hold i-DOS1 for approximately 3 seconds.
a The display shows the set basic dosage amount.
2. To adjust the setting, press / .
3. Wait briefly to save the setting.
Note:To set the basic dosage amount for the other
dispenser, repeat the steps with i-DOS2.
HomeConnect®
16 HomeConnect®
HomeConnect®
This appliance is network-capable. Connecting your
appliance to a mobile device lets you control its functions
via the HomeConnect® app, adjust its basic settings and
monitor its operating status.
The HomeConnect® services are not available in every
country. The availability of the HomeConnect® function
depends on the availability of HomeConnect® services in
your country. You can find information on this at:
www.home-connect.com.
The HomeConnect® app guides you through the entire
registration process. Follow the instructions in the
HomeConnect® app to implement the settings.
Tip:Follow the instructions in the HomeConnect® app as
well.
en-us HomeConnect®
28
Notes
¡ Also note the safety information in this instruction
manual and ensure that it is also observed when
operating the appliance using the HomeConnect® app.
→
"Safety", Page4
¡ Operating the appliance on the appliance itself always
takes priority. It is not possible to operate the appliance
using the HomeConnect® app during this time.
16.1 Setting up the HomeConnect® app
1. Install the HomeConnect® app on your mobile device.
2. Start the HomeConnect® app and set up access for
HomeConnect®.
The HomeConnect® app guides you through the entire
registration process.
16.2 Setting upHomeConnect®
Requirements
¡ The HomeConnect®app is installed on your mobile
device.
¡ The appliance receives signals from the WLAN home
network (Wi-Fi) at its installation location.
1. Press and hold Remote Start for around 3seconds.
2. Follow the instructions in the HomeConnect® app.
16.3 HomeConnect® menu
The HomeConnect® menu contains all of the
HomeConnect® settings.
Calling up the HomeConnect® menu
▶ Press and hold Remote Start for at least 3seconds.
a The display shows the first setting of the
HomeConnect® menu.
Navigating in the HomeConnect® menu
▶ Briefly press Remote Start until the display shows the
required setting.
Exiting the HomeConnect® menu
▶ Press and hold Remote Start for at least 3seconds.
16.4 Activating Wi-Fi on the appliance
Requirements
¡ The HomeConnect® menu is called up. →
Page28
¡ The display shows "oFF".
▶ Press to change the setting.
a The display shows "on" if the Wi-Fi is activated.
Note:If the Wi-Fi is activated, the display alternately
shows "on" and the signal strength of the Wi-Fi
connection.
16.5 Deactivating Wi-Fi on the appliance
Requirements
¡ The HomeConnect® menu is called up. →
Page28
¡ The display shows "on".
▶ Press to change the setting.
a The display shows "oFF" if the Wi-Fi is deactivated.
16.6 Resetting the appliance network
settings
Requirements
¡ The HomeConnect® menu is called up. →
Page28
¡ The display shows rEs.
▶ Press and hold for at least 3seconds.
a The network settings are reset.
16.7 Remote start
Enable the appliance for remote start via the
HomeConnect® app.
Note
Remote start will be deactivated in the following
circumstances:
¡ The appliance door is opened.
¡ Press Remote Start.
¡ Following a power failure.
Activating remote start
Requirements
¡ The appliance door is closed.
¡ The detergent drawer has been pushed in.
▶ Press Remote Start.
a lights up and the appliance is enabled for remote start
via the HomeConnect® app.
Deactivating remote start
▶ Press Remote Start.
a goes out.
16.8 Remote diagnostics
The Customer Service can access your appliance via
Remote Diagnostics if you ask them to do so, if your
appliance is connected to the HomeConnect® server and
if Remote Diagnostics is available in the country where
you are using the appliance.
Tip:Further information and details about the availability
of Remote Diagnostics in your country can be found in the
Service/Support section of your local website: www.home-
connect.com.
Basic settings en-us
29
16.9 Data Protection
Please see the information on data protection.
The first time your appliance is registered on a home
network connected to the Internet, your appliance will
transmit the following types of data to the HomeConnect®
server (initial registration):
¡ Unique appliance identification (consisting of appliance
codes as well as the MAC address of the installed Wi-Fi
communication module).
¡ Security certificate of the Wi-Fi communication module
(to ensure a secure data connection).
¡ The current software and hardware version of your
appliance.
¡ Status of any previous reset to factory settings.
This initial registration prepares the HomeConnect®
functions for use and is only required when you want to
use the HomeConnect® functions for the first time.
Note:Please note that the HomeConnect® functions can
be utilized only with the HomeConnect® app. Information
on data protection can be called up in the HomeConnect®
app.
Basic settings
17 Basic settings
Basic settings
You can configure the basic settings for your appliance to
meet your needs.
Note:You can also adjust the the basic settings in the
HomeConnect® app.
17.1 Overview of the basic settings
Note:Additional functions may be available as a result of
software updates.
If a software update is available, you can find further
information in the HomeConnect® app.
1
2
3
4
5
6
7
Program selector with program positions
1
Set the volume of the signal tone that is emitted
when the program ends:
0 (off) to 4 (very loud)
2
Set the volume of the signal tone that is emitted
when the buttons are selected:
0 (off) to 4 (very loud)
3
Set the display brightness:
1 (low) to 4 (very high)
5
Activate (On) or deactivate (OFF) the reminder to
clean the drum.
6
Display the number of finished programs.
7
Restore the appliance to the factory settings (rES).
17.2 Changing the basic settings
Requirement:The display shows all additional buttons.
→
Page16
1. To call up the basic settings, press Basic Settings .
2. Use the program selector to select the required basic
setting. →
Page29
3. Adjust the basic setting:
‒ To change the value, press or .
‒ To reset the appliance to the factory settings, press
and hold for approx.3seconds.
4. Press Basic Settings to save the settings.
Cleaning and maintenance
18 Cleaning and maintenance
Cleaning and maintenance
To keep your appliance working efficiently for a long time,
it is important to clean and maintain it carefully.
18.1 Cleaning the drum
CAUTION
Permanently washing at low temperatures and a lack of
ventilation for the appliance may damage the drum and
cause injury.
▶ Regularly run a program for cleaning the drum or wash
at temperatures of Extra Hot.
▶ Leave the appliance to dry after every operation with
the door open, and leave the detergent drawer to dry.
▶ Run the Drum Clean program without laundry but with
washing powder that contains oxygen bleach or a a
cleaning agent for caring for the inside of the appliance.
→
"Accessories", Page24
18.2 Cleaning the detergent drawer
If you want to replace the liquid detergent or fabric
softener in the dispenser with another product or if the
detergent drawer is dirty, clean the detergent dispenser.
NOTICE:
The pump unit contains electrical components. Electrical
components may be damaged if they come into contact
with liquids.
▶ Do not clean the pump unit in the dishwasher and do
not immerse it in water.
en-us Cleaning and maintenance
30
▶ Protect the electrical connection on the rear against
water, detergent and fabric softener residue.
1. Put the appliance into standby mode.
→
"Put the appliance into standby mode", Page26
2. Pull out the detergent drawer.
3. Press down on the insert and remove the detergent
drawer.
4. Remove the pump unit.
5. Unclip the detergent drawer cover and remove it.
6. Empty the detergent drawer.
7. Clean the pump unit with a damp cloth.
8. Clean the detergent drawer and the cover with a soft,
damp cloth or hand shower.
9. Dry the detergent drawer, cover and pump unit and
reinsert them.
Cleaning and maintenance en-us
31
10.Clean the housing of the detergent drawer in the
appliance.
11.Push in the detergent drawer.
18.3 Cleaning the drain pump
Clean the drain pump regularly, at least once a year, as
well as in the event of faults, e.g. blockages or rattling
noises.
Emptying the drain pump
1. Turn off the faucet.
2.
Put the appliance into standby mode. →
Page26
3. Disconnect the appliance's mains plug from the power
supply.
4. Open and remove the service flap.
5. Loosen the screws and remove the protective film.
en-us Cleaning and maintenance
32
6. Slide a sufficiently large container under the opening.
7. Take the drain hose out of the holder.
8.
CAUTION When you wash at high temperatures,
the detergent solution becomes hot.
▶ Do not touch the hot detergent solution.
To allow the detergent solution to flow out into the
container, remove the sealing cap.
9. Firmly press on the sealing cap.
10.Clip the drain hose into the holder.
Cleaning the drain pump
Requirement:The drain pump is empty. →
Page31
1. Since water may remain in the drain pump, unscrew the
pump cap carefully.
‒ The filter insert in the pump housing may become
stuck due to coarse particles of dirt. Loosen the dirt
and remove the filter insert.
The pump cap is comprised of two parts which can be
taken apart for cleaning.
Cleaning and maintenance en-us
33
2. Clean the interior, the thread on the pump cap and the
pump housing.
3. Ensure that both impellers can turn.
4. Insert the pump cap.
‒ Ensure that the parts of the pump cap are correctly
assembled.
5. Screw the pump cap as far as it will go.
The handle on the pump cap must be in a vertical
position.
6. Fit the protective film and secure with the screws.
en-us Cleaning and maintenance
34
7. Insert and close the service flap.
18.4 Cleaning the inlet opening in the rubber
gasket
Regularly check the inlet opening in the rubber gasket for
any blockages and clean the inlet opening.
1. Open the appliance door.
2. Remove any blockages from the inlet opening.
Note:Do not use any sharp or pointed objects.
Troubleshooting en-us
35
Troubleshooting
19 Troubleshooting
Troubleshooting
You can eliminate minor issues on your appliance
yourself. Please read the information on eliminating issues
before contacting Customer Service. This may avoid
unnecessary repair costs.
WARNING
Improper repairs are dangerous.
▶ Never make any technical modifications to the
appliance or its features.
▶ Do not tamper with controls.
▶ Repairs to the appliance should only be performed by
authorized service providers.
▶ Only original spare parts may be used to repair the
appliance.
▶ If the power cord of this appliance becomes damaged, it
must be replaced by the manufacturer, the
manufacturer's Customer Service, or an authorized
service provider in order to prevent injury.
Issue Cause and troubleshooting
The display goes out and
flashes.
Energy-saving mode is active.
▶ Press .
a The display lights up again.
"E:30 / -80" Drain pipe or water outlet hose is blocked.
▶ Clean the drain pipe and the water outlet hose.
Drain pipe or water outlet hose is kinked or trapped.
▶ Ensure that the drain pipe and water outlet hose are not kinked or trapped.
The water outlet hose is connected too high.
▶ Install the water outlet hose at a maximum height of 39 in. (1 meter).
Unapproved extension installed on the water outlet hose.
▶ Remove any unapproved extensions from the water outlet hose.
→
"Connecting the appliance", Page11
Drain pump is blocked.
▶
Clean the drain pump. →
Page31
Pump cap is not correctly assembled.
▶ Correctly assemble the pump cover.
The pump cap is not fully screwed in.
▶ Ensure that the pump cap is screwed in all the way into the appliance. The
handle on the pump cap must be in a vertical position.
Detergent dosage is too high.
▶ Immediate measure: Mix one tablespoon of fabric softener with 0.5 US quarts
(0.5 liters) of water and pour the mixture into the compartment for manual dosing
(not for outdoor clothing, sportswear or items stuffed with down).
▶
If intelligent dosing is activated, reduce the basic dosage. →
Page27
▶ If you dose manually, reduce the amount of detergent for the next washing cycle
with the same load.
"E:38 / -25 / -26" Recirculation is blocked.
1.
Clean the drum. →
Page29
2.
If the fault is displayed again, clean the drain pump. →
Page31
Inlet opening of the rubber gasket is blocked.
▶
Clean the inlet opening in the rubber gasket. →
Page34
en-us Troubleshooting
36
Issue Cause and troubleshooting
"E:10 / -00 / -10 / -20" The pump for the intelligent dosing system is blocked.
1. Put the appliance into standby mode.
2. Clean the pump unit.
→
"Cleaning the detergent drawer", Page29
3. Switch on the appliance.
4. If the display appears again after cleaning the pump unit, or the program cannot
be started, call customer service.
→
"Customer Service", Page44
Note:Until the fault is rectified, you can deactivate the intelligent dosing system and
dose manually.
→
"Buttons", Page19
"H:32" The unbalanced load detection system has interrupted the spin cycle because the
laundry is unevenly distributed.
▶ Redistribute the laundry in the drum.
Note:Where possible, mix large and small items in the drum. Laundry items of
different size distribute themselves better during the spin cycle.
"E:92 /- 01" The water pressure is low.
No remedial action possible.
The filters in the water inlet are blocked.
.
Faucet is turned off.
▶ Turn on the faucet.
The water inlet hose is kinked or jammed.
▶ Ensure that the water inlet hose is not kinked or jammed.
Water level measurement system is defective.
Note:With this fault message, the appliance starts a draining process.
1. First wait approximately 5 minutes until the draining process has ended.
2. To reset the fault message, switch the appliance off.
3. Switch the appliance back on.
4. If the fault message is displayed again, call customer service.
→
"Customer Service", Page44
"E:30 / -10" and/or The water pressure is low.
No remedial action possible.
The filters in the water inlet are blocked.
▶ Clean the filters in the water inflow.
Faucet is turned off.
▶ Turn on the faucet.
The water inlet hose is kinked or jammed.
▶ Ensure that the water inlet hose is not kinked or jammed.
Water level measurement system is defective.
Note:With this fault message, the appliance starts a draining process.
1. First wait approximately 5 minutes until the draining process has ended.
2. To reset the fault message, switch the appliance off.
3. Switch the appliance back on.
4. If the error message is displayed again, call customer service.
→
"Customer Service", Page44
The detergent drawer has not been pushed in fully.
▶ Push in the detergent drawer until the symbol goes out.
The pump unit is not inserted.
Troubleshooting en-us
37
Issue Cause and troubleshooting
1. Insert the pump unit into the detergent drawer.
→
"Cleaning the detergent drawer", Page29
2. Push in the detergent drawer until the symbol goes out.
Detergent dosage is too high.
▶ Immediate measure: Mix one tablespoon of fabric softener with 0.5 US quarts
(0.5 liters) of water and pour the mixture into the compartment for manual dosing
(not for outdoor clothing, sportswear or items stuffed with down).
▶
If intelligent dosing is activated, reduce the basic dosage. →
Page27
▶ If you dose manually, reduce the amount of detergent for the next washing cycle
with the same load.
Drum cleaning is required.
▶
→
"Cleaning the drum", Page29
"E:30/-20" Detergent dosage is too high.
▶ If you dose manually, reduce the amount of detergent for the next washing cycle
with the same load.
Additional water is added.
▶ Do not add any extra water to the appliance while it is operating.
Solenoid valve defective.
▶ Call customer service.
→
"Customer Service", Page44
All other fault codes. Operational fault
1. Switch the appliance off and on again.
2. If the message appears again, disconnect the appliance from the power supply
for at least 30 seconds by pulling out the plug or by switching off the relevant
circuit breaker in the fuse box.
a If the fault was a one-off occurrence, the message disappears.
3. If the message appears again, call Customer Service. Please specify the exact
error message when calling.
→
"Customer Service", Page44
The appliance is not working. The plug for the power cord is not plugged in.
▶ Connect the appliance to the power supply.
The circuit breaker in the circuit breaker panel has tripped.
▶ Check the breaker panel.
There has been a power failure.
▶ Check whether the lighting in your kitchen or other appliances in the room are
working.
There is a software fault.
▶ To restart the appliance, press and hold for approximately 5seconds.
The program does not start. has not been pressed.
▶ Press .
The door is not closed.
▶ Close the door.
Control panel lock is activated.
▶ Deactivate the control panel lock.
Finish in is activated.
▶ Check whether Finish in is activated.
→
"Buttons", Page19
Laundry is caught in the door.
▶ Remove any trapped laundry.
en-us Troubleshooting
38
Issue Cause and troubleshooting
The program does not start. The detergent drawer has not been pushed in fully.
▶ Push in the detergent drawer until the symbol goes out.
The pump for the intelligent dosing system is blocked.
1. Put the appliance into standby mode.
2. Clean the pump unit.
→
"Cleaning the detergent drawer", Page29
3. Switch on the appliance.
4. If the display appears again after cleaning the pump unit, or the program cannot
be started, call customer service.
→
"Customer Service", Page44
Note:Until the fault is rectified, you can deactivate the intelligent dosing system and
dose manually.
→
"Buttons", Page19
The washing machine door cannot
be opened.
Temperature is too high.
▶ Wait until the temperature has dropped.
▶ Cancel the program.
→
"Terminating the program", Page26
Water level is too high.
▶ Select a suitable program for draining.
→
"Programs", Page21
Power failure.
▶ Open the door using the emergency release.
→
"Emergency release", Page42
The water is not being pumped
out.
Drain pipe or water outlet hose is blocked.
▶ Clean the drain pipe and the water outlet hose.
Drain pipe or water outlet hose is kinked or trapped.
▶ Ensure that the drain pipe and water outlet hose are not kinked or trapped.
Drain pump is blocked.
▶
Clean the drain pump. →
Page31
The water outlet hose is connected too high.
▶ Install the water outlet hose at a maximum height of 39 in. (1 meter).
Pump cap is not correctly assembled.
▶ Correctly assemble the pump cover.
Detergent dosage is too high.
▶ Immediate measure: Mix one tablespoon of fabric softener with 0.5 US quarts
(0.5 liters) of water and pour the mixture into the compartment for manual dosing
(not for outdoor clothing, sportswear or items stuffed with down).
▶
If intelligent dosing is activated, reduce the basic dosage. →
Page27
▶ If you dose manually, reduce the amount of detergent for the next washing cycle
with the same load.
Unapproved extension installed on the water outlet hose.
▶ Remove any unapproved extensions from the water outlet hose.
→
"Connecting the appliance", Page11
The pump cap is not fully screwed in.
▶ Ensure that the pump cap is screwed in all the way into the appliance. The
handle on the pump cap must be in a vertical position.
Water is not flowing in. Detergent
is not being dispensed.
has not been pressed.
▶ Press .
The filters in the water inlet are blocked.
Troubleshooting en-us
39
Issue Cause and troubleshooting
Water is not flowing in. Detergent
is not being dispensed.
▶ Clean the filters in the water inflow.
Faucet is turned off.
▶ Turn on the faucet.
The water inlet hose is kinked or jammed.
▶ Ensure that the water inlet hose is not kinked or jammed.
Drum starts rotating briefly several
times.
The unbalanced load detection system eliminates an imbalance by repeatedly
redistributing the laundry.
▶ Not a fault – no action required.
Note:When loading, where possible, place large and small items of laundry
together in the drum. Laundry items of different size distribute themselves better
during the spin cycle.
The program duration changes
during the wash cycle.
The program operation is optimized electronically. This may change the program
duration.
▶ Not a fault – no action required.
The unbalanced load detection system eliminates an imbalance by repeatedly
redistributing the laundry.
▶ Not a fault – no action required.
Note:When loading, where possible, place large and small items of laundry
together in the drum. Laundry items of different size distribute themselves better
during the spin cycle.
Foam detection system switches on a rinse cycle if foam build-up is too high.
▶ Not a fault – no action required.
There is no water visible in the
drum.
Water is below the visible area.
▶ Not a fault – no action required.
▶ Do not add any extra water to the appliance while it is operating.
Drum jerks after the program
starts.
This is caused by an internal motor test.
▶ Not a fault – no action required.
Vibrations and movement of the
appliance whilst spinning.
Appliance is not correctly aligned.
▶
→
"Aligning the appliance", Page12
The appliance feet are not fixed.
▶ Secure the appliance feet.
→
"Aligning the appliance", Page12
Transit bolts have not been removed.
▶
→
"Removing the transit bolts", Page10
.
Drum rotates, water does not flow
in.
Load detection is active.
▶ Not a fault – no action required.
Note:The load detection can take up to 2 minutes.
Heavy foam build-up. Detergent dosage is too high.
▶ Immediate measure: Mix one tablespoon of fabric softener with 0.5 US quarts
(0.5 liters) of water and pour the mixture into the compartment for manual dosing
(not for outdoor clothing, sportswear or items stuffed with down).
▶
If intelligent dosing is activated, reduce the basic dosage. →
Page27
▶ If you dose manually, reduce the amount of detergent for the next washing cycle
with the same load.
i-DOS1 i-DOS2 cannot be
pressed.
Intelligent dosing is not intended for this program.
▶
Use the manual dosing compartment. →
Page27
Program progress does not allow intelligent dosing.
No remedial action possible.
en-us Troubleshooting
40
Issue Cause and troubleshooting
High spin speed not reached. A low spin speed is selected.
▶ The next time you run a wash cycle, set a higher spin speed.
Unbalance load detection system is using a reduced spin speed to eliminate an
unbalance.
▶ Redistribute the laundry in the drum.
Note:Where possible, mix large and small items in the drum. Laundry items of
different size distribute themselves better during the spin cycle.
▶ Start the Spinprogram.
The spin program does not start. Drain pipe or water outlet hose is blocked.
▶ Clean the drain pipe and the water outlet hose.
Drain pipe or water outlet hose is kinked or trapped.
▶ Ensure that the drain pipe and water outlet hose are not kinked or trapped.
The unbalanced load detection system has interrupted the spin cycle because the
laundry is unevenly distributed.
▶ Redistribute the laundry in the drum.
Note:Where possible, mix large and small items in the drum. Laundry items of
different size distribute themselves better during the spin cycle.
▶ Start the Spinprogram.
Rushing, hissing noise. Water is flushed under pressure into the detergent drawer.
▶ Not a fault – normal operating noise.
Longer, whirring noise before the
start of the wash cycle or fabric
softening.
Intelligent dosing system dispenses detergent or care products.
▶ Not a fault – normal operating noise.
Brief whirring noise after switching
on the appliance.
Intelligent dosing system carries out a function test.
▶ Not a fault – normal operating noise.
Loud noises during the spin cycle. Appliance is not correctly aligned.
▶
→
"Aligning the appliance", Page12
The appliance feet are not fixed.
▶ Secure the appliance feet.
→
"Aligning the appliance", Page12
Transit bolts have not been removed.
▶
→
"Removing the transit bolts", Page10
.
Banging noises, rattling in the
drain pump.
Foreign bodies have got into the drain pump.
▶
→
"Cleaning the drain pump", Page31
.
Slurping, rhythmical suction noise. The drain pump is active, the detergent solution is pumped out.
▶ Not a fault – normal operating noise.
Creasing. The spin speed is too high.
▶ The next time you run a wash cycle, set a lower spin speed.
The load is too large.
▶ The next time you run a wash cycle, reduce the amount of laundry being loaded.
Unsuitable program for the type of fabric.
▶ Select the programs that are suitable for the type of fabric.
The spin result is not satisfactory.
The laundry is too wet/too damp.
A low spin speed is selected.
▶ The next time you run a wash cycle, set a higher spin speed.
▶ Start the Spinprogram.
Drain pipe or water outlet hose is blocked.
▶ Clean the drain pipe and the water outlet hose.
Troubleshooting en-us
41
Issue Cause and troubleshooting
The spin result is not satisfactory.
The laundry is too wet/too damp.
Drain pipe or water outlet hose is kinked or trapped.
▶ Ensure that the drain pipe and water outlet hose are not kinked or trapped.
The unbalanced load detection system has interrupted the spin cycle because the
laundry is unevenly distributed.
▶ Redistribute the laundry in the drum.
Note:Where possible, mix large and small items in the drum. Laundry items of
different size distribute themselves better during the spin cycle.
▶ Start the Spinprogram.
Unbalance load detection system is using a reduced spin speed to eliminate an
unbalance.
▶ Redistribute the laundry in the drum.
Note:Where possible, mix large and small items in the drum. Laundry items of
different size distribute themselves better during the spin cycle.
▶ Start the Spinprogram.
Detergent residue on the damp
washing.
Detergents may contain water-insoluble substances that deposit on the laundry.
▶ Start the Rinseprogram.
Unsuitable detergent added to the dispenser of the intelligent dosing system.
1. Check whether the detergent used is suitable.
→
"Detergents and care products", Page24
2. Drain the dispenser.
→
"Cleaning the detergent drawer", Page29
3. Clean the dispenser.
4. Refill the dispenser.
→
"Pouring liquid detergent and fabric softener into the dispensers", Page26
Basic dosage not adjusted.
▶
If intelligent dosing is activated, reduce the basic dosage. →
Page27
Detergent residue on the dry
laundry.
Detergents may contain water-insoluble substances that deposit on the laundry.
▶ Brush out the laundry after washing and drying.
Unsuitable detergent added to the dispenser of the intelligent dosing system.
1. Check whether the detergent used is suitable.
→
"Detergents and care products", Page24
2. Drain the dispenser.
→
"Cleaning the detergent drawer", Page29
3. Clean the dispenser.
4. Refill the dispenser.
→
"Pouring liquid detergent and fabric softener into the dispensers", Page26
Basic dosage not adjusted.
▶
If intelligent dosing is activated, reduce the basic dosage. →
Page27
Insufficient cleaning. Basic dosage not adjusted.
▶
If intelligent dosing is activated, adjust the basic dosage. →
Page27
Detergent or care products have congealed in dispensers of the intelligent dosing
system.
1. Check whether the detergent used is suitable.
→
"Detergents and care products", Page24
2. Drain the dispenser.
→
"Cleaning the detergent drawer", Page29
3. Clean the dispenser.
4. Refill the dispenser.
→
"Pouring liquid detergent and fabric softener into the dispensers", Page26
en-us Troubleshooting
42
Issue Cause and troubleshooting
Insufficient cleaning. Unsuitable detergent added to the dispenser of the intelligent dosing system.
1. Check whether the detergent used is suitable.
→
"Detergents and care products", Page24
2. Drain the dispenser.
→
"Cleaning the detergent drawer", Page29
3. Clean the dispenser.
4. Refill the dispenser.
→
"Pouring liquid detergent and fabric softener into the dispensers", Page26
HomeConnect® is not working
properly.
Various causes are possible.
▶ Go to www.home-connect.com.
No connection to the home
network.
Wi-Fi is switched off.
▶ Activating Wi-Fi on the appliance.
→
"Activating Wi-Fi on the appliance", Page28
.
Wi-Fi is activated but a connection to your home network cannot be established.
1. Ensure that the home network is available.
2. Reconnect the appliance to the home network.
→
"Setting upHomeConnect®", Page28
Water is leaking out at the water
inlet hose.
Water inlet hose is not correctly/securely connected.
1. Connect the water inlet hose correctly.
→
"Connecting the water inlet hoses", Page11
2. Tighten the screw connection.
Water is leaking out at the water
outlet hose.
The water outlet hose is damaged.
▶ Replace the damaged water outlet hose.
water outlet hose is not connected correctly.
▶ Connect the water outlet hose correctly.
→
"Water outlet connection types", Page11
Odors have formed in the
appliance.
Humidity and detergent residue may promote the formation of bacteria.
▶
→
"Cleaning the drum", Page29
▶ If you are not using the appliance, leave the door and detergent drawer open so
that residual water can evaporate.
Water is leaking from below the
door.
Dirt on the door or seal causes leaks.
▶ Clean the door and the seal.
19.1 Emergency release
Releasing the door
Requirement:The drain pump is empty. →
Page31
Transportation, storage and disposal en-us
43
1.
NOTICE:
Escaping water may cause material damage.
▶ Do not open the door if you can see water through
the glass.
Pull the emergency release downwards with a tool and
release.
a The door lock is released.
2. Insert the service flap and lock it into place.
3. Close the service flap.
Transportation, storage and disposal
20 Transportation, storage and
disposal
Transportation, storage and disposal
20.1 Removing the appliance
1. Turn off the faucet.
2. Empty the water inlet hose.
3. Put the appliance into standby mode.
→
"Put the appliance into standby mode", Page26
4. Unplug the appliance's mains plug.
5. Drain the water.
→
"Cleaning the drain pump", Page31
6. Detach the hoses.
7. Empty the dispensers.
20.2 Inserting the transit bolts
Secure the appliance before transportation using transit
bolts in order to prevent transport damage.
1. Use a screwdriver to remove the 4 cover caps.
Keep the cover caps.
2. Insert the 4 transit bolts.
→
"Removing the transit bolts", Page10
20.3 Using the appliance again
▶ For further information, see
→
"Installation and connection", Page9
and
→
"Starting an empty washing cycle", Page12
.
20.4 Disposal of your old appliance
Environmentally compatible disposal allows valuable raw
materials to be recycled.
WARNING
Children can lock themselves in the appliance, thereby
putting their lives at risk.
▶ Do not install the appliance behind a door as this may
obstruct the appliance door or prevent it from opening.
▶ With redundant appliances, pull out the mains plug of
the power cord, cut through the power cord and remove
the appliance door.
1. Unplug the appliance from the power supply.
2. Cut through the power cord.
3. Remove the appliance door.
4. Dispose of the appliance in an environmentally
responsible manner.
Information about current disposal methods can be
obtained from your specialist dealer or local authority.
en-us Customer Service
44
Customer Service
21 Customer Service
Customer Service
With any warranty repair, we will make sure your
appliance is repaired by an authorized service provider
using genuine replacement parts. We use only genuine
replacement parts for all repairs.
Detailed information on the warranty period and terms of
warranty can be found in the Statement of Limited Product
Warranty, from your retailer, or on our website.
If you contact Customer Service, you will need the model
number (E-Nr.), the production number (FD) and the
consecutive numbering (Z-Nr.) of your appliance.
USA:
1-800-944-2904
www.bosch-home.com/us/owner-support/get-support
www.bosch-home.com/us/shop
CA:
1-800-944-2904
www.bosch-home.ca/en/service/get-support
www.bosch-home.ca/en/service/cleaners-and-accessories
For assistance with connecting to HomeConnect®, you
can also view instructions here:
www.home-connect.com/us/en/help-support/set-up
21.1 Model number (E-Nr.), production
number (FD) and consecutive
numbering (Z-Nr.)
You can find the model number (E-Nr.), the production
number (FD) and the consecutive numbering (Z-Nr.) on
the appliance's rating plate.
Depending on the model, the rating plate can be found:
¡ on the inside of the door.
¡ on the inside of the service flap.
¡ on the backside of the appliance.
Making a note of your appliance's details and the
Customer Service telephone number will enable you to
find them again quickly.
Technical specifications
22 Technical specifications
Technical specifications
Weight 106.9lbs (82.6kg)
Drum volume 2.4ft³
Mains voltage 208-240V, 60Hz
Minimum installation
protection
10,5A
Power rating 2300W
Water pressure ¡ Minimum: 14.5psi
(100kPa)
¡ Maximum: 145psi
(1000kPa)
Length of the water inlet
hose
47″ (119.4cm)
Length of the water drain
hose
57″ (144.8cm)
Length of the power cord 64 ⁷/₈″ (165cm)
Appliance dimensions
A
B
C
D
A
Appliance depth: 23 1/4″ (59.0cm)
Appliance depth with door closed: 25 ¹/₂″ (64.8cm)
B
Appliance width: 23 ¹/₂″ (59.8cm)
C
Appliance height
1
: 33 ¹/₄″ (84.5cm)
D
Appliance depth with door open: 43″ (109.0cm)
1
When aligning the appliance, the appliance height may
increase by up to 1/2″ (1.2cm).
Register your appliance to
enjoy customized benefits.
Thank you for being a Bosch customer!
Simply create a MyBosch account, then register your appliance.
You'll find a variety of customized information in MyBosch such as:
• Discounts for filters, cleaners, accessories & parts
• Easy access to manuals & appliance specifications
• Easy access to part lists
• Customized offer for the Bosch Appliance Service Plan (sent by mail after appliance registration)
Register here:
www.bosch-home.com/us/owner-support/mybosch
Looking for help?
You'll find it here.
No matter what, no matter when: Bosch is here to support you.
We’re here to assist with usage instructions, cleaning tips,
accessories & parts, troubleshooting, and repairs.
Find online resources such as FAQs, how-to-videos, manuals,
warranties and authorized Bosch servicers at:
www.bosch-home.com/us/owner-support/get-support
Contact us:
Please have your Model Number (E-Nr) ready when contacting us.
1-800-944-2904
www.bosch-home.com/us/owner-support/contact-us
BSH Home Appliances Corporation
1901 Main Street, Suite 600
Irvine, CA 92614
USA
www.bosch-home.com
1-800-944-2904
© 2024 BSH Home Appliances Corporation
*9001853079*
9001853079 (040215)
en-us
