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Samsung QN43LS03BAFXZA User Manual
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Samsung QN43LS03BAFXZA 43 Class The Frame Qled 4k Smart Tv2022
User Manual - Page 26
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Contents
Guide
Connections
Connection Guide
Connecting an Antenna
Connecting to the network
Establishing a wired network connection
Establishing a wireless network connection
Checking the network connection status
Resetting Your Network
Turning on the TV with a mobile device
Connecting an IP control device to the TV
Allowing to connect a wireless network
Allowing to connect the Wi-Fi Direct
Changing the name of the TV
Displaying your mobile device screen on the TV
Using Screen Sharing (Smart View)
Using Apple AirPlay
Using Screen Sharing (Tap View)
Enabling Tap View
Connection Cables for External Devices
Switching between external devices connected to the TV
Editing the name and icon of an external device
Using additional functions
Connection Notes
Connection notes for HDMI
Connection notes for audio devices
Connection notes for computers
Connection notes for mobile devices
Connection notes for Portrait Mode
Remote Control and Peripherals
About the Samsung Smart Remote (QLED TV/The Frame (43-inch or larger models)/The Serif/OLED TV)
About the Samsung Smart Remote (The Frame (32LS03B model)/BU8 Series)
About the Samsung Smart Remote (The Sero)
Connecting the Samsung Smart Remote to the TV
Controlling External Devices with a Samsung Remote Control - Using the Universal Remote
Learn how to use Samsung Smart Remote
Using Anynet+ (HDMI-CEC)
Connecting an external device through Anynet+ and using their menus
Read before connecting an Anynet+ (HDMI-CEC) device
Controlling the TV with a Keyboard, Mouse, or Gamepad
Connecting a USB keyboard, mouse, or gamepad
Connecting a Bluetooth keyboard, mouse, or gamepad
Using the keyboard and mouse
Setting up the input devices
Entering Text using the On-Screen Virtual Keyboard
Entering Text using the remote control's microphone and the on-screen virtual keyboard
Smart Features
Using Smart Hub
Displaying the Home Screen
Launching Smart Hub automatically
Launching the last used app automatically
Automatic Mirroring from Multi View
Automatic casting in Multi View
Launching Multi View automatically When rotating
Testing Smart Hub connections
Resetting Smart Hub
Using Ambient Mode
Entering the TV viewing screen from Ambient Mode
Using Art Mode
About the Art Home screen
Import images from USB memory
Using Art mode with the SmartThings app
Precautions when using Art mode
About the Media Home Screen
About the Menu Home Screen
Using a Samsung account
Signing in to a Samsung account
Creating a new account
Managing your Samsung account
Using PC on TV
Using Screen Sharing (Windows PC) / AirPlay (Mac)
Using Easy Connection to Screen
Connecting a Remote PC
Playing Multimedia Content on a Remote PC
Using Samsung DeX
Using Microsoft 365
Adding the Web Service
Using Web Service
Using the Apps Service
Installing an app
Launching an app
Managing installed apps
Using the e-Manual
Launching the e-Manual
Using the buttons in the e-Manual
Using the Internet
Using SmartThings
Registering peripheral devices of the TV
Registering a TV / Smart Appliance / IoT device from the mobile app
Controlling the TV from the mobile app
SmartThings screen layout
List of devices compatible with the TV
Using the SmartThings Hub function
Playing pictures/video/music
Playing multimedia content on a PC or mobile device
Playing multimedia content on a USB device
Listening to your mobile device sound through the TV speaker using Sound Mirroring
Buttons and functions available while playing multimedia content
Using Multi View
Using Bixby
Starting Bixby with voice
Starting Bixby using buttons on the Samsung Smart Remote
Learning about the Explore Bixby Screen
Read Before Using Bixby
Provisions for using Bixby
Using the Game Bar
Starting the Game Bar
Learning about the Game Bar
Using FreeSync
Setting the Super Ultra Wide Game View
Changing the Super Ultra Wide Screen position
Configuring 144 Hz game settings
Troubleshooting of the game screen and audio problems
TV Viewing and Recording
Using the Guide
About the Guide screen
Using additional features from the Guide
Recording Programs
The Instant and Timer Recording options from the Guide
Recording while watching a broadcast
Using the recording schedule management screen
Setting Up Schedule Viewing
Using the schedule viewing options from the guide screen
Using the schedule viewing options while watching a program
Using the viewing schedule management screen
Using Timeshift
Getting to know Recording and Timeshift controls and options
Using the Channel List
Accessing the channel list
Using the functions on the channel list screen
Using the channel edit function
Accessing the channel edit screen
Using the channel edit functions
Using a Personal Favorites List
Creating a Favorites List
TV-Viewing Support Functions
Scanning for available channels
Using Program Rating Lock
Watching blocked / restricted programs
Enable Data Service
Configuring advanced broadcasting audio settings
Setting the functions for the service provider
Viewing broadcast service provider info
Using Secure Channel Viewing
Checking digital channel signal info and strength
Picture and Sound
Using Intelligent Mode
Adjusting the Picture Quality
Choosing a picture mode
Configuring advanced picture settings
Changing the Picture Size and Position
Changing the picture size settings
Setting the Viewing Environment for External Devices
Playing games on an optimized screen
Setting the Game Mode details
Using Cable Box IP Remote
Using Input Signal Plus
Using HDMI Black Level
Configuring a Sound Mode and Expert Settings
Choosing a sound mode
Configuring advanced sound settings
Using the Sound Support Functions
Selecting speakers
Listening to the TV through Bluetooth devices
Listening to the TV through a Samsung audio device that supports the Wi-Fi function
System and Support
Using the Time Functions and the Timers
Setting the clock automatically
Adjusting the clock for DST and time zone
Changing the current time
Setting the clock manually
Using the sleep timer
Turning off the TV using the off timer
Using the Power and Energy Saving Functions
Reducing the energy consumption of the TV
Using the Panel Care Functions
Setting the Panel Care
Updating the TV's Software
Updating through the network
Updating through a USB device
Updating the TV automatically
Using the Parental Settings function
Audio and Video Functions for the Visually or Hearing Impaired
Running the accessibility functions
Running Accessibility Shortcuts
Enabling voice guides for the visually impaired
Changing the volume, speed, pitch, and the TV background volume of the Voice Guide
The TV screen is turned off but audio continues
Enlarge the screen
Enabling audio for the audio (video) description function
White text on black background (high contrast)
Setting the screen to black and white
Inverting the screen color
Enlarging the font (for the visually impaired)
Learning about the remote control (for the visually impaired)
Learning about the TV menu
Showing captions
Splitting the caption
Selecting the caption language
Setting the digital caption related options
Listening to the TV through Bluetooth devices (for the hearing impaired)
Enlarging the sign language screen for the hearing impaired
Configure Sign Language Guide options
Configuring the repeat settings for remote control buttons
App for the Visually Impaired (SeeColors App)
Using Voice Assistants on the TV
Select the Voice Assistant
Using Other Functions
Changing the menu language
Setting up a password
Selecting Usage or Retail Mode
Managing External Devices
Using AirPlay
Restoring the TV to the factory settings
Precautions and Notes
Before Using the Recording and Timeshift Functions
Before using the recording and schedule recording functions
Before using the timeshift function
Read Before Using Apps
Read Before Using the Internet Function
Read before setting up a wireless network connection
Precautions for wireless network
Wireless security protocols
Read Before Playing Photo, Video, or Music Files
Limitations to the use of photo, video, and music files
Supported subtitles
Subtitle formats
Video formats with subtitles
Supported image formats and resolutions
Supported music formats and codecs
Supported video codecs (QLED TV except for Q6*B Series/The Frame (43-inch or larger models)/The Serif/The Sero/OLED TV)
Other restrictions
Video decoders
Audio decoders
Supported video codecs (Q6*B Series)
Supported video codecs (The Frame (32LS03B model)/BU8 Series)
Other restrictions
Video decoders
Audio decoders
Supported video codecs (QN7**B Series)
Supported video codecs (QN8**B Series or higher)
Other restrictions
Video decoders
Audio decoders
Read After Installing the TV
Picture sizes and input signals
Installing an anti-theft lock
Supported Resolutions for UHD Input Signals
If Input Signal Plus is set to Off
If Input Signal Plus is set to On
Resolutions for Input Signals supported by 8K models (QN7**B series or higher)
If Input Signal Plus is set to Off
If Input Signal Plus is set to On
Supported Resolutions for FreeSync (VRR)
Read Before Connecting a Computer (Supported Resolutions)
IBM
MAC
VESA DMT
VESA CVT
CTA-861
Supported Resolutions for Video Signals
CTA-861
VESA CVT
Read Before Using Bluetooth Devices
Restrictions on using Bluetooth
Blocking programs based on their TV Rating
Blocking movies based on their Motion Picture Association of America (MPAA) rating
Blocking programs based on their Canadian English Rating
Blocking programs based on their Canadian French Rating
Blocking Programs based on their Downloadable U.S. Rating
Licenses
Troubleshooting
Picture Issues
The screen is flashing or has become dark
The picture is not bright, or the picture colors do not look clear
The picture colors are black and white or do not look the way they should look
The TV automatically turns off by itself
TV (The Frame TV) cannot be turned off.
Unable to power on
The TV remains on or does not turn on automatically.
Unable to find a Channel
The TV image does not look as good as it did in the store
Displayed video looks blurry
The picture is distorted
There is a dotted line on the edge of the screen
The picture wonât display in full screen
The Caption function in the TV menu is deactivated
Captions appear on the TV screen
The HDR of the connected external device turns off
Sound and Noise Issues
How can I connect an audio device to the TV?
There is no sound or the sound is too low at maximum volume.
The picture is good but there is no sound.
HDMI (eARC) is connected, and there is no sound.
The speakers are making an odd sound.
The sound is interrupted.
Whenever a function is used on the TV or the channel is changed, the TV voices the activity. The TV explains in voice-over the video scenes displayed on the screen.
The TV audio is not being played through the Sound bar or A/V receiver.
The sound is not heard clearly.
The volume of the external device cannot be adjusted.
I want to turn the TV and audio device off and on at the same time.
Channel and Broadcast Issues
"Weak or No Signal" displayed in TV mode or cannot find channel.
The TV is not receiving all channels.
The captions are not provided on a digital channel.
Broadcasting is deactivated.
External Device Connectivity Issues
The "Mode Not Supported" message appears.
The video is OK but there is no audio.
I want to connect to a PC and mobile device via screen mirroring.
No screen appears when connecting the TV to an external device.
I want to connect to a Bluetooth speaker.
The PC screen does not appear or it flickers.
Network Issues
Wireless network connection failed. Unable to connect to a wireless access point. Unable to connect to the network.
Wired network connection failed.
Connected to a local network, but not to the Internet.
Anynet+ (HDMI-CEC) Issues
What is Anynet+?
Anynet+ does not work. The connected device is not displayed.
I want to start Anynet+. I also want the connected devices to turn on when the TV is turned on.
I want to exit Anynet+. It is inconvenient to turn on other devices because the TV also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together.
The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen.
The Anynet+ device won't play.
Remote Control Issues
The remote control does not work.
External devices cannot be operated with the TV remote control.
Recording Issues
The Timeshift or recording function cannot be used.
Cannot record videos received from an external device or Samsung TV Plus.
The "Format Device" message appears when the Timeshift or recording function is used.
The recorded files on the TV are not played back on a PC.
Apps
I launched an app, but it's in a different language. How can I change the language?
The app does not work properly. Its image quality is poor.
The Smart Hub Home Screen keeps appearing whenever you turn on the TV.
Media Files
Some files are interrupted during playback.
Some files can't be played.
Voice Assistant Issues
The voice commands do not work well.
Bixby/Alexa answers although I did not call it.
I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if the Voice Assistant button is pressed.
During voice recognition, the heavy load message appears and the function does not work.
I want to see weather information of the desired area.
Other issues
The TV is hot.
The TV smells like plastic.
The settings are lost after 5 minutes or every time the TV is turned off.
The TV is tilted to the side.
The stand is wobbly or crooked.
A POP (TVâs internal banner ad) appears on the screen.
The TV is making a popping noise.
The TV is making a humming noise.
The TV narrates the screen events in voice-over.
Diagnosing TV operational issues
Self Diagnosis
Cannot select Signal Information in Self Diagnosis.
Reset Smart Hub
Reset picture
Reset sound
Getting Support
Getting support through Remote Management
Finding the contact information for service
Requesting service
FAQ
The TV Screen does not Display Properly
The TV does not Turn On
The Picture is Distorted, or No Sound Comes Out of the Sound Bar
Network Access is not Available
There is No Sound or the Speakers are Making an Odd Sound
The Remote Control does not Work
Updating the Software
Accessibility Guidance
Learn the Menu Screen
Using the Remote control
Orientation of the Samsung Smart Remote or Remote Control
Description of the Samsung Smart Remote or Remote Control
Using the Accessibility Menu
Running the Accessibility Shortcuts menu
Running the Accessibility menu functions using the General menu
Running the Accessibility menu functions using Bixby
Learning about the Accessibility menu functions
Using the TV with Voice Guide on
Changing channel
Using on-screen number entry via the Samsung Smart Remote or Remote Control
Changing volume
Using program information
Using the guide
To view a program on now
Other options in the guide
Using Schedule Viewing
Setting up a schedule viewing
Cancelling a scheduled viewing
Using the Channel List
Recording
Using the instant and schedule recording options from the guide screen:
Recording the program you are watching
Scheduling recording from the program info window
Changing the recording time
Viewing recorded programs
Deleting a recorded program
Using Smart Hub
Smart Hub
Using the Smart Hub Home Screen
Launching the e-Manual
Using Bixby
Running Bixby
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Contents
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File type: PDF
File name: 71199293_qn43ls03bafxza.pdf
File size: 8.86 MB
File Language: English
Pages: 260
Author: Samsung
File created: 2022-02-15
Published:
2022-04-12
Updated: 2023-05-29
Download File
Table of Contents
×
Contents
2
Guide
7
Connections
7
Connection Guide
7
Connecting an Antenna
8
Connecting to the network
9
Establishing a wired network connection
9
Establishing a wireless network connection
10
Checking the network connection status
11
Resetting Your Network
11
Turning on the TV with a mobile device
12
Connecting an IP control device to the TV
12
Allowing to connect a wireless network
12
Allowing to connect the Wi-Fi Direct
12
Changing the name of the TV
12
Displaying your mobile device screen on the TV
13
Using Screen Sharing (Smart View)
13
Using Apple AirPlay
13
Using Screen Sharing (Tap View)
14
Enabling Tap View
14
Connection Cables for External Devices
15
Switching between external devices connected to the TV
17
Editing the name and icon of an external device
17
Using additional functions
19
Connection Notes
20
Connection notes for HDMI
20
Connection notes for audio devices
21
Connection notes for computers
21
Connection notes for mobile devices
22
Connection notes for Portrait Mode
22
Remote Control and Peripherals
23
About the Samsung Smart Remote (QLED TV/The Frame (43-inch or larger models)/The Serif/OLED TV)
23
About the Samsung Smart Remote (The Frame (32LS03B model)/BU8 Series)
26
About the Samsung Smart Remote (The Sero)
29
Connecting the Samsung Smart Remote to the TV
32
Controlling External Devices with a Samsung Remote Control - Using the Universal Remote
33
Learn how to use Samsung Smart Remote
33
Using Anynet+ (HDMI-CEC)
34
Connecting an external device through Anynet+ and using their menus
34
Read before connecting an Anynet+ (HDMI-CEC) device
34
Controlling the TV with a Keyboard, Mouse, or Gamepad
35
Connecting a USB keyboard, mouse, or gamepad
35
Connecting a Bluetooth keyboard, mouse, or gamepad
35
Using the keyboard and mouse
36
Setting up the input devices
37
Entering Text using the On-Screen Virtual Keyboard
37
Entering Text using the remote control's microphone and the on-screen virtual keyboard
38
Smart Features
39
Using Smart Hub
39
Displaying the Home Screen
40
Launching Smart Hub automatically
42
Launching the last used app automatically
42
Automatic Mirroring from Multi View
42
Automatic casting in Multi View
43
Launching Multi View automatically When rotating
43
Testing Smart Hub connections
43
Resetting Smart Hub
43
Using Ambient Mode
44
Entering the TV viewing screen from Ambient Mode
49
Using Art Mode
50
About the Art Home screen
51
Import images from USB memory
54
Using Art mode with the SmartThings app
55
Precautions when using Art mode
56
About the Media Home Screen
57
About the Menu Home Screen
60
Using a Samsung account
64
Signing in to a Samsung account
64
Creating a new account
64
Managing your Samsung account
64
Using PC on TV
66
Using Screen Sharing (Windows PC) / AirPlay (Mac)
66
Using Easy Connection to Screen
66
Connecting a Remote PC
67
Playing Multimedia Content on a Remote PC
69
Using Samsung DeX
70
Using Microsoft 365
70
Adding the Web Service
70
Using Web Service
71
Using the Apps Service
72
Installing an app
73
Launching an app
73
Managing installed apps
74
Using the e-Manual
76
Launching the e-Manual
76
Using the buttons in the e-Manual
76
Using the Internet
78
Using SmartThings
79
Registering peripheral devices of the TV
79
Registering a TV / Smart Appliance / IoT device from the mobile app
79
Controlling the TV from the mobile app
79
SmartThings screen layout
80
List of devices compatible with the TV
81
Using the SmartThings Hub function
82
Playing pictures/video/music
83
Playing multimedia content on a PC or mobile device
84
Playing multimedia content on a USB device
84
Listening to your mobile device sound through the TV speaker using Sound Mirroring
85
Buttons and functions available while playing multimedia content
85
Using Multi View
89
Using Bixby
91
Starting Bixby with voice
91
Starting Bixby using buttons on the Samsung Smart Remote
92
Learning about the Explore Bixby Screen
93
Read Before Using Bixby
95
Provisions for using Bixby
95
Using the Game Bar
96
Starting the Game Bar
96
Learning about the Game Bar
96
Using FreeSync
98
Setting the Super Ultra Wide Game View
99
Changing the Super Ultra Wide Screen position
99
Configuring 144 Hz game settings
100
Troubleshooting of the game screen and audio problems
100
TV Viewing and Recording
101
Using the Guide
101
About the Guide screen
101
Using additional features from the Guide
102
Recording Programs
103
The Instant and Timer Recording options from the Guide
103
Recording while watching a broadcast
103
Using the recording schedule management screen
104
Setting Up Schedule Viewing
106
Using the schedule viewing options from the guide screen
106
Using the schedule viewing options while watching a program
106
Using the viewing schedule management screen
106
Using Timeshift
107
Getting to know Recording and Timeshift controls and options
107
Using the Channel List
109
Accessing the channel list
109
Using the functions on the channel list screen
109
Using the channel edit function
110
Accessing the channel edit screen
110
Using the channel edit functions
110
Using a Personal Favorites List
111
Creating a Favorites List
111
TV-Viewing Support Functions
112
Scanning for available channels
112
Using Program Rating Lock
112
Watching blocked / restricted programs
112
Enable Data Service
113
Configuring advanced broadcasting audio settings
113
Setting the functions for the service provider
114
Viewing broadcast service provider info
114
Using Secure Channel Viewing
114
Checking digital channel signal info and strength
114
Picture and Sound
115
Using Intelligent Mode
115
Adjusting the Picture Quality
118
Choosing a picture mode
118
Configuring advanced picture settings
119
Changing the Picture Size and Position
121
Changing the picture size settings
121
Setting the Viewing Environment for External Devices
122
Playing games on an optimized screen
122
Setting the Game Mode details
122
Using Cable Box IP Remote
124
Using Input Signal Plus
124
Using HDMI Black Level
124
Configuring a Sound Mode and Expert Settings
125
Choosing a sound mode
125
Configuring advanced sound settings
125
Using the Sound Support Functions
127
Selecting speakers
127
Listening to the TV through Bluetooth devices
128
Listening to the TV through a Samsung audio device that supports the Wi-Fi function
128
System and Support
129
Using the Time Functions and the Timers
129
Setting the clock automatically
129
Adjusting the clock for DST and time zone
130
Changing the current time
130
Setting the clock manually
131
Using the sleep timer
131
Turning off the TV using the off timer
131
Using the Power and Energy Saving Functions
132
Reducing the energy consumption of the TV
132
Using the Panel Care Functions
134
Setting the Panel Care
134
Updating the TV's Software
135
Updating through the network
135
Updating through a USB device
135
Updating the TV automatically
135
Using the Parental Settings function
136
Audio and Video Functions for the Visually or Hearing Impaired
137
Running the accessibility functions
137
Running Accessibility Shortcuts
137
Enabling voice guides for the visually impaired
137
Changing the volume, speed, pitch, and the TV background volume of the Voice Guide
137
The TV screen is turned off but audio continues
138
Enlarge the screen
138
Enabling audio for the audio (video) description function
138
White text on black background (high contrast)
138
Setting the screen to black and white
138
Inverting the screen color
139
Enlarging the font (for the visually impaired)
139
Learning about the remote control (for the visually impaired)
139
Learning about the TV menu
139
Showing captions
140
Splitting the caption
140
Selecting the caption language
140
Setting the digital caption related options
140
Listening to the TV through Bluetooth devices (for the hearing impaired)
141
Enlarging the sign language screen for the hearing impaired
141
Configure Sign Language Guide options
141
Configuring the repeat settings for remote control buttons
141
App for the Visually Impaired (SeeColors App)
141
Using Voice Assistants on the TV
142
Select the Voice Assistant
142
Using Other Functions
143
Changing the menu language
143
Setting up a password
143
Selecting Usage or Retail Mode
143
Managing External Devices
144
Using AirPlay
144
Restoring the TV to the factory settings
144
Precautions and Notes
145
Before Using the Recording and Timeshift Functions
145
Before using the recording and schedule recording functions
145
Before using the timeshift function
146
Read Before Using Apps
147
Read Before Using the Internet Function
148
Read before setting up a wireless network connection
149
Precautions for wireless network
149
Wireless security protocols
149
Read Before Playing Photo, Video, or Music Files
150
Limitations to the use of photo, video, and music files
150
Supported subtitles
151
Subtitle formats
151
Video formats with subtitles
151
Supported image formats and resolutions
152
Supported music formats and codecs
152
Supported video codecs (QLED TV except for Q6*B Series/The Frame (43-inch or larger models)/The Serif/The Sero/OLED TV)
153
Other restrictions
154
Video decoders
154
Audio decoders
155
Supported video codecs (Q6*B Series)
156
Supported video codecs (The Frame (32LS03B model)/BU8 Series)
157
Other restrictions
158
Video decoders
158
Audio decoders
158
Supported video codecs (QN7**B Series)
159
Supported video codecs (QN8**B Series or higher)
160
Other restrictions
161
Video decoders
161
Audio decoders
161
Read After Installing the TV
162
Picture sizes and input signals
162
Installing an anti-theft lock
162
Supported Resolutions for UHD Input Signals
163
If Input Signal Plus is set to Off
163
If Input Signal Plus is set to On
163
Resolutions for Input Signals supported by 8K models (QN7**B series or higher)
164
If Input Signal Plus is set to Off
164
If Input Signal Plus is set to On
164
Supported Resolutions for FreeSync (VRR)
165
Read Before Connecting a Computer (Supported Resolutions)
166
IBM
166
MAC
166
VESA DMT
167
VESA CVT
168
CTA-861
168
Supported Resolutions for Video Signals
169
CTA-861
169
VESA CVT
170
Read Before Using Bluetooth Devices
171
Restrictions on using Bluetooth
171
Blocking programs based on their TV Rating
172
Blocking movies based on their Motion Picture Association of America (MPAA) rating
173
Blocking programs based on their Canadian English Rating
173
Blocking programs based on their Canadian French Rating
174
Blocking Programs based on their Downloadable U.S. Rating
174
Licenses
175
Troubleshooting
176
Picture Issues
176
The screen is flashing or has become dark
176
The picture is not bright, or the picture colors do not look clear
176
The picture colors are black and white or do not look the way they should look
177
The TV automatically turns off by itself
178
TV (The Frame TV) cannot be turned off.
178
Unable to power on
178
The TV remains on or does not turn on automatically.
179
Unable to find a Channel
179
The TV image does not look as good as it did in the store
180
Displayed video looks blurry
180
The picture is distorted
180
There is a dotted line on the edge of the screen
180
The picture wonât display in full screen
181
The Caption function in the TV menu is deactivated
181
Captions appear on the TV screen
181
The HDR of the connected external device turns off
181
Sound and Noise Issues
182
How can I connect an audio device to the TV?
182
There is no sound or the sound is too low at maximum volume.
182
The picture is good but there is no sound.
182
HDMI (eARC) is connected, and there is no sound.
182
The speakers are making an odd sound.
183
The sound is interrupted.
183
Whenever a function is used on the TV or the channel is changed, the TV voices the activity. The TV explains in voice-over the video scenes displayed on the screen.
183
The TV audio is not being played through the Sound bar or A/V receiver.
183
The sound is not heard clearly.
184
The volume of the external device cannot be adjusted.
184
I want to turn the TV and audio device off and on at the same time.
184
Channel and Broadcast Issues
185
"Weak or No Signal" displayed in TV mode or cannot find channel.
185
The TV is not receiving all channels.
185
The captions are not provided on a digital channel.
185
Broadcasting is deactivated.
185
External Device Connectivity Issues
186
The "Mode Not Supported" message appears.
186
The video is OK but there is no audio.
186
I want to connect to a PC and mobile device via screen mirroring.
186
No screen appears when connecting the TV to an external device.
187
I want to connect to a Bluetooth speaker.
187
The PC screen does not appear or it flickers.
187
Network Issues
188
Wireless network connection failed. Unable to connect to a wireless access point. Unable to connect to the network.
188
Wired network connection failed.
188
Connected to a local network, but not to the Internet.
188
Anynet+ (HDMI-CEC) Issues
189
What is Anynet+?
189
Anynet+ does not work. The connected device is not displayed.
189
I want to start Anynet+. I also want the connected devices to turn on when the TV is turned on.
190
I want to exit Anynet+. It is inconvenient to turn on other devices because the TV also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together.
190
The message "Connecting to Anynet+ device..." or "Disconnecting from Anynet+ device" appears on the screen.
190
The Anynet+ device won't play.
190
Remote Control Issues
191
The remote control does not work.
191
External devices cannot be operated with the TV remote control.
191
Recording Issues
192
The Timeshift or recording function cannot be used.
192
Cannot record videos received from an external device or Samsung TV Plus.
192
The "Format Device" message appears when the Timeshift or recording function is used.
193
The recorded files on the TV are not played back on a PC.
193
Apps
194
I launched an app, but it's in a different language. How can I change the language?
194
The app does not work properly. Its image quality is poor.
194
The Smart Hub Home Screen keeps appearing whenever you turn on the TV.
194
Media Files
195
Some files are interrupted during playback.
195
Some files can't be played.
195
Voice Assistant Issues
196
The voice commands do not work well.
196
Bixby/Alexa answers although I did not call it.
196
I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
196
Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if the Voice Assistant button is pressed.
197
During voice recognition, the heavy load message appears and the function does not work.
197
I want to see weather information of the desired area.
197
Other issues
198
The TV is hot.
198
The TV smells like plastic.
198
The settings are lost after 5 minutes or every time the TV is turned off.
198
The TV is tilted to the side.
198
The stand is wobbly or crooked.
198
A POP (TVâs internal banner ad) appears on the screen.
199
The TV is making a popping noise.
199
The TV is making a humming noise.
199
The TV narrates the screen events in voice-over.
199
Diagnosing TV operational issues
200
Self Diagnosis
200
Cannot select Signal Information in Self Diagnosis.
201
Reset Smart Hub
201
Reset picture
201
Reset sound
201
Getting Support
202
Getting support through Remote Management
202
Finding the contact information for service
202
Requesting service
202
FAQ
203
The TV Screen does not Display Properly
203
The TV does not Turn On
208
The Picture is Distorted, or No Sound Comes Out of the Sound Bar
214
Network Access is not Available
218
There is No Sound or the Speakers are Making an Odd Sound
223
The Remote Control does not Work
229
Updating the Software
233
Accessibility Guidance
239
Learn the Menu Screen
239
Using the Remote control
239
Orientation of the Samsung Smart Remote or Remote Control
239
Description of the Samsung Smart Remote or Remote Control
239
Using the Accessibility Menu
241
Running the Accessibility Shortcuts menu
241
Running the Accessibility menu functions using the General menu
241
Running the Accessibility menu functions using Bixby
242
Learning about the Accessibility menu functions
243
Using the TV with Voice Guide on
247
Changing channel
247
Using on-screen number entry via the Samsung Smart Remote or Remote Control
247
Changing volume
248
Using program information
248
Using the guide
249
To view a program on now
250
Other options in the guide
250
Using Schedule Viewing
252
Setting up a schedule viewing
252
Cancelling a scheduled viewing
252
Using the Channel List
253
Recording
254
Using the instant and schedule recording options from the guide screen:
254
Recording the program you are watching
255
Scheduling recording from the program info window
255
Changing the recording time
255
Viewing recorded programs
256
Deleting a recorded program
256
Using Smart Hub
257
Smart Hub
257
Using the Smart Hub Home Screen
257
Launching the e-Manual
259
Using Bixby
260
Running Bixby
260
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