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English - 26
8. I’m playing Spotify, but I cannot see where it says “Available Devices” at the bottom of the
App. Make sure you are using a Spotify Premium account. For more information, refer to the Spo-
tify Connect guide that accompanies your speaker or visit Spotify.com. If you are using a Spotify
Premium account, make sure the speaker is connected to your Wireless Network, and restart your
Spotify App.
9. I don’t see Apple Music or Google Play listed in the App. Not a problem! Set your Cube to
Bluetooth mode. Pair your media device via Bluetooth to your desired Cube. If you want to hear
the music on more than one speaker, use the Bluetooth over WiFi feature.
10. My Cube is on and connected but no sound is coming from the system. Increase the volume
on your Cube using the volume knob located on the front of the unit. You can also check the
volume on the Tivoli App. Next check the media volume on your phone. Make sure it is turned on
and try raising the volume. Make sure nothing is touching the top of your Cube on the touch-sen-
sitive area that may be pausing the system. Pause and then play your audio source, as your wire-
less network may have had issues affecting all of your devices.
11. My speaker is non-responsive. Perform a factory reset. Hold the Setup and Party Mode buttons
on the speaker at the same time for 3 seconds. The LED will turn red. Press the Power button. The
speaker has now been restored to factory default settings. If it is still non-responsive, remove the
power source (either battery or adapter) and then re-connect the power source.
Frequently Asked Questions
1. How can I play music on my new Cube? You can play music on your Cube by streaming music
over WiFi via the Tivoli App, pair to the Cube via Bluetooth, or use the auxiliary input on the back
of the unit. Refer to your Quick Setup Guide or Online Manual for more information.
2. Where can I find the App? The Tivoli Audio Wireless App can be found in both the iOS App
Store and the Google Play Store.
3. What kind of power does the Cube require? The Cube is packaged with a 12 Volt DC power
supply. The unit can also be powered by an optional rechargeable battery pack (sold separately).
4. If I purchase a rechargeable battery pack, how long does the battery play for? A fully
charged battery can play up to 10 hours, on 50% volume.
5. Can I use my Cube on a public WiFi network? Yes, but the strength of the WiFi signal and
streaming capabilities may vary depending on the number of other devices using the network.
6. Can I connect my non-WiFi enabled Tivoli products to the new ART Line? Yes! Using the new
ConX, you can turn any Tivoli Audio product into a WiFi speaker. It can then be connected wire-
lessly to your Cube system.
7. Can I connect my laptop or desktop computer via WiFi to my Cube? At this time, the Tivoli
Audio App is only optimized for phone and tablet use. However, this may change in the future.
You can still connect via Bluetooth or using the Auxiliary port.
Troubleshooting and FAQ
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