Loading ...
Loading ...
Loading ...
Making a claim under the Warranty
16. Warranty Claims Procedure: The Warranty Claims Procedure is overleaf. To make a claim under this Warranty, you must provide proof of original purchase (invoice)
and, in respect of a Plumbed Product, proof of installation or water connection by a licensed plumber (as required) (e.g. receipt or certificate of compliance (as
applicable) issued by the licensed plumber) and ensure that the original serial number is attached to the Product. You may be charged a call-out fee of AUD125
including GST (for Australian customers) or NZD125 including GST (for New Zealand customers) if you do not provide proof of original purchase, proof of installation
by a licensed plumber (if applicable) or the original serial number is not attached.
17. Hisense liability: To the maximum extent permitted by law, Hisense accepts no liability for any loss or damage: (a) to any items that are lost, damaged, or stolen as
a result of freight, transport or storage; (b) to third party hardware or software; or (c) arising from loss of use, loss of profits or revenue, or for any resulting indirect or
consequential loss or damage (irrespective of whether the loss or damage is caused by or relates to breach of contract, statue, tort (including negligence) or otherwise,
and irrespective of whether Hisense or any other person was previously notified of the possibility of the loss or damage). To the extent permitted by law, any warranty,
guarantee, condition, representation, undertaking or other right that would be guaranteed or implied in this Warranty or is otherwise imposed by statute, common law,
equity, trade, custom or usage, and which is not expressly included in this Warranty, is excluded.
What happens if no defect is found?
18. No Fault Found Fee: If Hisense determines, acting reasonably, that the Product does not contain a defect, or the repair or fault is not covered by the Warranty, then
you will be charged a “No Fault Found Fee” of at least AUD125 including GST (for Australian customers) or NZD125 including GST (for New Zealand customers).
Additional charges may apply for third party device configuration.
WARRANTY CLAIMS PROCEDURE
Please retain this portion for your records
3 YEARS REPAIR W
ARRAN
TY
*
Upon calling the Hisense Warranty centre, you will be issued a JOB NUMBER, along with the details of your nearest
Hisense Authorised Repairer.
*11 years for the inverter motor of washing machines (replacement parts only, excludes control boards and labour costs).
Any questions call our hotlines
PLEASE REFER TO THE TROUBLESHOOTING G
U
I
D
E
AT THE END OF USER
MANUA
L
Service Procedure
When calling, please be in front of the product and ensure you have:
1. Proof of purchase;
2. Proof of installation by a licensed plumber (as required for the proper
installation of your Product);
3. The Product’s serial number; and
4. The physical address where the Product is located.
You are required to email or post a copy of your original proof of purchase and proof of installation (if applicable)
prior to your Warranty claim being processed.
Call 1800 447 367 (for Australian customers) or 0800 447 367 (for New Zealand customers) between
8:30AM – 7:00 PM Mon. to Fri. and 9AM – 5PM Sat and Sun
exc public holidays.
Email service.au@hisense.com
Address PO Box 360, Ferntree Gully, Victoria 3156 (for both Australian and New Zealand customers)
The times above are times in Melbourne, Victoria, Australia
Loading ...