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Ver1.919
HISENSE
Refrigerator, Freezer, Clothes Washer and Clothes Dryer
Manufacturer’s Warranty – Australia and New Zealand
Congratulations on your purchase. This Refrigerator, Freezer, Clothes Washer and Clothes Dryer Manufacturer’s Warranty – Australia and New Zealand (Warranty) sets
out the terms and conditions on which Hisense Australia Pty Ltd ABN 55 105 022 080 of 1A Millennium Court, Knoxfield, Victoria 3180 (Hisense) will repair or replace
defective refrigerators, freezers, clothes washers and clothes dryers. The benefits to the consumer given by this Warranty are in addition to other rights and
remedies of the consumer under law in relation to the goods to which this Warranty relates (including the Australian Consumer Law (for Australian customers)
or the Consumer Guarantees Act 1993 (for New Zealand customers)).
What is covered by this Warranty?
1. This Warranty automatically applies to any new Hisense refrigerator, freezer, clothes washer or clothes dryer that is purchased in Australia or New Zealand (Product)
from a company or person that is authorised by Hisense to sell the Product (Authorised Retailer).
2. Subject to the terms of this Warranty, Products are warranted to be free from defects in materials and workmanship (defects) for the applicable time period
specified below (Warranty Period).
3. During the Warranty Period, if requested by the original purchaser of the Product (you) in accordance with this Warranty, Hisense will repair or replace, at its option
and cost, the Product or any part of the Product that Hisense determines to be defective.
4. Replacement products and parts: Hisense can, at its option, choose to repair or replace a defective Product or any part of that Product with a product/part of a like
kind and quality. Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be
used to repair the goods. Replacement products and parts may cost less than the original Product purchased. No charges or refunds will be made based on the
replacement Product or part cost difference.
5. Service Coverage Area: If the Product is located within 25km of an Authorised Retailer (Service Coverage Area), then Hisense may (at its option):
a. arrange for a qualified repair technician (Authorised Repairer) to attend that location;
b. arrange for the Product to be delivered from that location to an Authorised Repairer or Authorised Retailer, and for the Product (or a replacement product) to be
returned to you at that location; or
c. request that you deliver the Product to an Authorised Repairer or Authorised Retailer and collect the Product (or a replacement product) from an Authorised
Repairer or Authorised Retailer,
and Hisense will be responsible for all reasonable costs relating to the transportation and travel expenses to and from that location under clauses 5.a or 5.b (except
in the circumstances relating to inverter motors contemplated below). If the Product is located outside the Service Coverage Area, you must reimburse Hisense and
pay on demand all reasonable costs and expenses (including costs of transportation and travel expenses) incurred by Hisense in relation to any Authorised Repairer
attending the location of the Product, arranging for the Product to be transported to an Authorised Repairer or Authorised Retailer and/or arranging for the Product (or
a replacement product) to be returned to you. When Hisense is required under this Warranty to repair or replace an inverter motor in a Product that is a washing
machine located outside the Service Coverage Area, the previous sentence will apply. However, when Hisense is required under this Warranty to repair or replace
an inverter motor in a Product that is a washing machine located within the Service Coverage Area:
d. you will be responsible for (and must reimburse Hisense on demand) all labour costs (including transportation and travel expenses) associated with the Authorised
Repairer removing, repairing and/or replacing the inverter motor; and
e. Hisense will be responsible for all other costs associated with the repair and/or replacement of that inverter motor.
You will not be entitled to claim any costs or expenses from Hisense in relation to making a claim under this Warranty, including any costs that you incur in delivering
the Product to (or collecting the Product from) an Authorised Repairer or Authorised Retailer under clause 5.c (or otherwise).
6. Service Coverage Hours: Hisense makes no representation or warranty in relation to how long a claim under this Warranty will take to be finalised. Without limiting
the preceding sentence, if you require an Authorised Repairer to inspect or repair the Product outside Hisense’s standard warranty service hours of 9am to 5pm on
Monday to Friday (regardless of whether the Product is inside or outside the Service Coverage Area), and Hisense agrees to provide warranty services outside of
those times, Hisense will be entitled to charge an additional fee for that “out of hours” service.
7. Plumbed Products: Where the user guide for a Product specifies that the installation or the water connection for that Product must be completed by a qualified
plumber, the installation or water connection (as applicable) for that Product (Plumbed Product) must be completed by a licensed plumber in accordance with the
user guide for that Product.
8. Australian Consumer Law (Australian customers): Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled
to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Terms used in this clause 8 and clause 4 which
are not defined in this Warranty, have the meaning given to them in the Australian Consumer Law.
9. Consumer Guarantees Act 1993 (CGA) (New Zealand customers): If you are purchasing the Product for personal use, then this Warranty applies in addition to
your rights under the CGA. If you are purchasing the Product for business purposes, then this Warranty will apply but you agree that the CGA will not apply.
How long does the Warranty last for?
10. Subject to clause 11, the applicable Warranty Period is 3 years from date that you purchased the Product (as shown on your original invoice) (purchase date), except:
a. for inverter motors in Products that are washing machines, where the applicable Warranty Period is 11 years from the purchase date; or
b. where the Product has been purchased or used for business purposes and Hisense reasonably determines that there has been excessive or abnormal use of the
Product, in which case the applicable Warranty Period for the Product (including inverter motors of washing machines) is 12 months from the purchase date.
11. The Warranty is automatically voided if:
a. the Product’s original serial number is removed, damaged or modified;
b. the original purchaser sells, transfers or rents the Product to another person;
c. there is any unauthorised access to the internal hardware or firmware of the Product;
d. the Product was repaired or tampered with by a person who is not authorised by Hisense; or
e. you fail to pay any money owed in relation to any non-Warranty work on the Product that has been requested by you.
12. References in clause 10 and clause 5 to “inverter motors” are limited to the inverter motors only (and do not extend to the controller boards associated with those
inverter motors).
What is not covered by the Warranty (exclusions)?
13. The Warranty does not apply to:
a. any damage or failure caused by:
i. use that is not in accordance with the Product’s user guide, including not adequately servicing the Product to manufacturer recommendations;
ii. physical force, including any damage or failure cause by an accident, neglect, misuse, or an “act of God”;
iii. excessive use or “fair wear and tear”;
iv. incorrect or poor installation, including (without limitation) installation or water connection of a Plumbed Product by a person who is not a licensed plumber;
v. repairs carried out by a person who is not a company or person that is authorised by Hisense to service the Product or the use of defective or incompatible
parts or accessories in relation to the Product;
vi. interference from or to other products and/or sources;
vii. environmental conditions, including dirt, dust, rodents, insects, rust, corrosion and salt build-up;
viii. overheating due to incorrect positioning of the Product (e.g. inadequate provision for ventilation and a dust-free environment, or incorrect drainage); or
ix. power surges or spikes, incorrect power current, voltage fluctuation or, amperage fluctuation;
b. any costs relating to the installation or maintenance of the Product or any connected equipment;
c. the cost of replacing consumables (for example bulbs/globes and batteries);
d. cosmetic or structural items (for example shelves and doors); or
14. Non-Warranty repairs: Repairs or services that are outside the terms of the Warranty can be carried out at your request and cost. Costs and payment methods will
be agreed prior to the commencement of any non-Warranty repairs.
15. No loan products: Hisense does not provide loan products or equipment while a warranty claim is being assessed or resolved.
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