Speaker systems limited warranty
Massive Audio products are carefully constructed and tested before shipment. Products
purchased in the USA are warranted to be free from defects in materials and workmanship
under normal use for a period of 90 days from date of original purchase with receipt and
one year if installed by a Massive Audio dealer with receipt. In all cases you must have the
original receipt! Should service be necessary under this warranty for any reason due to
manufacturing defect or malfunction during the warranty period, Massive Audio will repair
or replace (at its discretion) the defective merchandise at no charge.
This warranty is valid only for the ORIGINAL PURCHASER and is not extended to owners of
the product subsequent to the original purchaser. Any applicable implied warranties are
limited in duration to a period of the express warranty as provided herein beginning with
the date of the original purchase at retail, and no warranties, whether express or implied,
shall apply to this product thereafter. Some states do not allow limitations on implied
warranties; therefore, these exclusions may not apply to you. This warranty gives you
specific legal rights; however, you may have other rights that vary from state to state.
What to do if you need warranty service
Defective merchandise should be returned to Massive Audio for warranty. Please follow the
return instructions to obtain a Return Authorization (RMA) number. Package all defective
items in the original container or in a package that will prevent shipping damage. Failure to
return the merchandise in its original packaging will result in a new packaging/handling
charge being processed at the time the product is shipped back to you. The RMA number
must be clearly marked on the outside of the package. Freight must be prepaid; items sent
freight collect, or COD, will be refused. If the product sent for warranty service is found
defective under our warranty policy, we will return the product freight prepaid to you. If
the product is not covered under warranty, you will be notified of the repair, replacement
and shipping costs and said costs must be paid before any service is made on the product.
Failure to follow these steps may void your warranty. Any questions can be directed to the
service department. Massive Audio will hold your product for 30 days before the product is
recycled. If charges are assessed and we have waited over 30 days of receiving an item
claims cannot be made.
What is not covered?
• This warranty is valid only if the product is used for the purpose for which it was
designed. *(outside of arriving in proper working condition after shipping)
• *DUE TO THE EXTREME NATURE OF ITS INTENDED USAGE, THE HIPPOXL & BOA
SERIES OF SUBWOOFERS HAVE NO WARRANTY COVERAGE (outside of arriving in
proper working condition after shipping)
It does not cover:
• Damage due to improper installation.
• Subsequent damage to other components.
• Exposure to moisture, excessive heat, chemical cleaners, and/or UV radiation.
• Negligence, misuse, accident, or abuse.
• Repeated returns for the same damage will be considered abuse.
• Any cost or expense related to the removal or reinstallation of product.
• Speakers damaged due to amplifier clipping or distortion.
• Burnt or open voice coils.
• Ripped, torn, or burnt spiders, lead wire, cones, or surrounds.
• Items previously repaired or modified by any unauthorized repair facility.
• Return shipping on non-defective items.
• Products returned without a Return Authorization (RMA) number.
• Freight Damage.
• The cost of shipping products to Massive Audio.
• Service performed by anyone other than Massive Audio.
