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en Troubleshooting
48
Fault Cause and troubleshooting
The spin result is not
satisfactory. The laun-
dry is too wet/too
damp.
Note:Where possible, mix large and small items in
the drum. Different sized items of laundry distribute
themselves better during the spin cycle.
▶ Start the Spinprogramme.
Unbalance load detection system is using a reduced
spin speed to eliminate an unbalance.
▶ Redistribute the laundry in the drum.
Note:Where possible, mix large and small items in
the drum. Different sized items of laundry distribute
themselves better during the spin cycle.
▶ Start the Spinprogramme.
Detergent residue on
the damp washing.
Detergents may contain water-insoluble substances
that deposit on the laundry.
▶ Start the Rinseprogramme.
Detergent residue on
the dry laundry.
Detergents may contain water-insoluble substances
that deposit on the laundry.
▶ Brush out the laundry after washing and drying.
HomeConnect is not
working properly.
Different causes are possible.
▶ Go to www.home-connect.com.
No connection to the
home network.
Wi-Fi is switched off.
▶
→"Activating Wi-Fi on the appliance", Page34
Wi-Fi is activated but a connection to your home net-
work cannot be established.
1. Ensure that the home network is available.
2. Reconnect the appliance to the home network.
→"Connecting the appliance to a WLAN home net-
work (Wi-Fi) with WPS function", Page33
→"Connecting the appliance to a WLAN home net-
work (Wi-Fi) without WPS function", Page33
Water is leaking out at
the water inlet hose.
Water inlet hose is not correctly/securely connected.
1. Connect the water supply hose correctly.
→"Connecting the water inlet hose", Page14
2. Tighten the screw connection.
Water is leaking out at
the water outlet hose.
The water outlet hose is damaged.
▶ Replace the damaged water outlet hose.
Water outlet hose is not connected correctly.
▶ Connect the water outlet hose correctly.
→"Water outlet connection types", Page15
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