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This document sets out the terms and conditions of product warranties for
Electrolux branded appliances. It is an important document. Please keep it
with your proof of purchase documents in a safe place for future reference
should you require service for your Electrolux appliance.
General Terms and Conditions
1. In this warranty
(a) ‘Electrolux’ means Electrolux Home Products Pty Ltd ABN 51
004 763 341 in respect of Appliances purchased in Australia and
Electrolux (NZ) Limited in respect of Appliances purchased in New
Zealand;
(b) ‘Appliance’ means any Electrolux product purchased by you
accompanied by this document;
(c) ‘Warranty Period’ means
(i) where you use the Appliance for personal, domestic or
household purposes in Australia the period of ‘24’ months and in
New Zealand the period of ‘24’ months;
(ii) where you use the Appliance for commercial purposes, the
period of ‘3’ months, (if the period stated is 0 months you are not
covered by this product warranty) following the date of original
purchase of the Appliance;
(d) ‘you’ means the purchaser of the Appliance not having purchased
the appliance for re-sale, and ‘your’ has a corresponding meaning.
2. This warranty only applies to Appliances purchased and used in
Australia or New Zealand and is in addition to (and does not exclude,
restrict, or modify in any way) any non-excludable statutory warranties in
Australia or New Zealand.
3. Electrolux warrants that, when dispatched from an Electrolux warehouse,
the Appliance is free from defects in materials and workmanship for the
Warranty Period.
4. During the Warranty Period Electrolux or its Authorised Service Centre
will, at no extra charge and subject to these terms and conditions, repair
or replace any parts which it considers to be defective. You agree that
any replaced Appliances or parts become the property of Electrolux.
This warranty does not apply to light globes, batteries, lters or similar
perishable parts.
5. Parts and Appliances not supplied by Electrolux are not covered by this
warranty.
6. Where you are within an Electrolux service area, this warranty covers the
cost of transport of the Appliance to and from Authorised Service Centres
of Electrolux and travelling costs for representatives of the Authorised
Service Centre to and from your home or business. If you are outside an
Electrolux service area, you will bear these costs. For information about
whether you are within an Electrolux service area, please phone 13 13 49 in
Australia, or 0800 10 66 10 in New Zealand.
7. Proof of purchase is required before you can make a claim under this
warranty.
8. You may not make a claim under this warranty unless the defect claimed
is due to faulty or defective parts or workmanship. Electrolux is not liable in
the following situations (which are not exhaustive):
(a) The Appliance is damaged by:
(i) accident
(ii) misuse or abuse, including failure to properly maintain or
service
(iii) normal wear and tear
(iv) power surges, electrical storm damage or incorrect power
current
(v) incomplete or improper installation
(vi) incorrect, improper or inappropriate operation
(vii) insect or vermin infestation.
(b) The Appliance is modied without authority from Electrolux in
writing.
(c) The Appliance’s serial number or warranty seal has been removed
or defaced.
(d) The Appliance was serviced or repaired by anyone other than
Electrolux or its Authorised Service Centres.
9. This warranty, the contract to which it relates and the relationship
between you and Electrolux are governed by the law applicable in the
Australian State where the Appliance was purchased or the law applicable
in New Zealand if the Appliance was purchased in New Zealand. Where
the Appliance was purchased in New Zealand for business purposes the
Consumer Guarantee Act does not apply.
Limitation of liability
10. To the extent permitted by law:
(a) Electrolux excludes all warranties other than as contained in this
document;
(b) Electrolux shall not be liable for any loss or damage whether direct
or indirect or consequential arising from your purchase, use or non-use
of the Appliance.
11. Provisions of the Trade Practices Act and State consumer legislation in
Australia, and the Consumer Guarantees Act, the Sale of Goods Act and the
Fair Trading Act in New Zealand, imply warranties or conditions, or impose
obligations, upon Electrolux which cannot be excluded, restricted or modied.
To the extent permitted by law, the liability of Electrolux (if any) arising out of
or in relation to the Appliance or any services supplied by Electrolux shall be
limited (where it is fair and reasonable to do so),:
(a) in the case of Appliances, at its option, to the replacement or repair
of the Appliances or the supply of equivalent products or the payment
of the cost of replacing the Appliances or having the Appliances
repaired or of acquiring equivalent Appliances. Upon being replaced,
parts and Appliances become the property of Electrolux; or
(b) in the case of services, at its option, to the supply of the services
again or the payment of the cost of having the services re-supplied; and
in the case of Appliances or services supplied in New Zealand, loss or
damage whether direct or indirect or consequential that is reasonably
foreseeable.
Privacy
You acknowledge that in the event that you make a warranty claim it
will benecessary for Electrolux and its Authorised Service Centres to
exchangeinformation in relation to you to enable Electrolux to meet its
obligationsunder this warranty.
EXTENDED WARRANTIES AND INDEMNITY
Sealed Refrigeration System Warranty
For a further period of three years following the expiry of the Warranty period,
Electrolux or its agent will supply replacements for, or at the sole option of
Electrolux, repair, all parts it nds defective in the Sealed Refrigeration System
which comprises: compressor, condenser, evaporator, dryer and tubing. During
this three year period you will pay for the costs of labour (including any call
out or service fees), and freight if necessary in replacing defective parts in
the Sealed Refrigeration System. You will pay for the costs of transport of the
Appliance if further service is required and the costs of parts or repairs to parts
other than those included in the Sealed Refrigeration System
Frozen Food indemnity
Subject to the following exclusions, Electrolux will indemnify you for a period of
34 months from the date of purchase of the Appliance against any loss or
damage to frozen foodstuffs due to a Sealed Refrigeration System breakdown.
This indemnity will be limited to:
(a) in the case of freezers with a capacity of less than 400 litres
– AU$150
(b) in the case of freezers with a capacity of 400 litres or more
– AU$300
This indemnity does not cover loss or damage to frozen foodstuffs
occasioned by:
(a) failure to plug in the freezer to a properly connected power
supply or failure to switch on the power point
(b) accidental removal of the plug from the power point or
switching off the power supply;
(c) failure to keep the door or lid of the freezer closed
(d) the introduction of abnormal heat loads to the freezer;
(e) failure to observe the operating and installation instructions
supplied with the freezer; and
(f) failure to defrost the freezer at recommended intervals on chest
freezers or non frost free models
WARRANTY TERMS AND CONDITIONS
FOR SALES IN AUSTRALIA AND NEW ZEALAND
APPLIANCE: CHEST FREEZER
Important Notice
Before Calling a Service Technician please check carefully the operating instructions, service booklet and the warranty terms and conditions.
AUSTRALIA
FOR SERVICE or to nd the address of your nearest state service centre
please call 13 13 49 for the cost of a local call
FOR SPARE PARTS or to nd the address of your nearest state spare parts
centre lease call 13 13 50 for the cost of a local call
NEW ZEALAND
FOR SERVICE or to nd the address of your nearest authorised service
centre in New Zealand
Free call 0800 10 66 10
FOR SPARE PARTS or to nd the address of your nearest spare parts
centre in New Zealand
Free call 0800 10 66 20
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