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Troubleshooting
Most cooking problems often are caused by little things you can find and fix without tools of any kind.
Check the lists below before calling for assistance or service. If you still need help, see the
"Requesting Assistance or Service" section.
• Is the microwave plugged into a live outlet with the proper voltage? (See installation instructions.)
• Have you blown a household fuse or tripped a circuit breaker?
• Has the electric company experienced a power failure?
PROBLEM CAUSE
The microwave oven • The door is not firmly closed and latched.
will not run. • You did not touch START/ENTER.
• You did not follow directions exactly.
• An operation that was programmed earlier is still running.
Microwave cooking • The electric supply to your home or wall outlets is low or lower than normal.
times seem too long. Your electric company can tell you if the line voltage is low. Your electrician
or service technician can tell you if the outlet voltage is low.
• The cook power is not at the recommended setting.
• Larger amounts of food need longer cooking times.
The turntable will • The turntable is not correctly in place. Make sure the turntable is correct-side
not turn. up and is sitting securely on center shaft.
• The support is not operating correctly. Remove turntable, check that the
turntable support is properly in place, and restart oven. If turntable support
does not move, call a designated service technician for repair. Cooking
without the turntable can give you poor results.
The display shows a time • The oven door is not closed completely.
counting down but the
oven is not cooking.
You do not hear the • Sound might not be turned on.
Programming Tone.
If none of these items is causing your problem, see the "Requesting Assistance or Service" section on page 31.
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