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Troubleshooting
Getting Support
122 Getting support through Remote Management
123 Finding the contact information for service
123 Requesting service
Diagnosing TV operational issues
There Is a Problem with the Picture
124 Testing the picture
I Can't Hear the Sound Clearly
127 Testing the sound
There Is a Problem with the Broadcast
My Computer Won't Connect
The TV Won't Connect to the Internet
The Schedule Recording/Timeshift Function Isn't Working
Anynet+ (HDMI-CEC) Isn't Working
I Have Trouble Launching/Using Apps
My File Won't Play
I Want to Reset the TV
Other Issues
Precautions and Notes
Before Using the Recording and Timeshift Functions
135 Before using the recording and schedule recording functions
137 Before using the timeshift function
Supported broadcasting audio options
Read Before Using Apps
Read Before Using the Internet
140 Read before setting up a wireless Internet connection
Updating the TV’s Software
110 Updating the TV’s software to the latest version
110 Updating the TV automatically
Protecting the TV from Hacking and Malicious Code
111 Scanning the TV and connected storage for malicious code
Using Other Functions
111 Running the accessibility functions
111 Running Accessibility Shortcuts
112 Enabling voice guides for the visually impaired
112 Audio Description
113 White text on black background (high contrast)
113 Setting the screen to a black and white tone
113 Inverting the screen colour
113 Enlarging the font (for the visually impaired)
113 Learning about the remote control (for the visually impaired)
114 Learning about the TV menu
114 Watching TV broadcasts with subtitles
115 Listening to the TV through Bluetooth devices (for the hearing
impaired)
115 Configuring advanced system settings
116 Restoring the TV to the factory settings
HbbTV
Teletext Feature
118 On the Samsung Smart Remote
120 On the standard remote control
121 Typical Teletext page
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