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18
DYMO LabelWriter 550
User Guide
To clear labels that have become
jammed in the printer
1 Tear off any labels that have already
fed through the printer.
2 Press the label release lever forward
and gently pull the jammed label out
of the label exit slot.
Printer Does Not Print or Stops Printing
If your printer does not print or stops printing while in use, follow the steps below
to track down the problem.
1 Make sure the printer is still getting power and that the power cable has not
been disconnected.
If the power status light on the front of the printer is not on, check to make
sure the power cable is plugged in. If using a power strip, make sure it is
working.
To make sure the problem is not with the outlet or power strip, try plugging
something else into the wall outlet and power strip.
Make sure you are using the power adapter and cable that came with your
printer. LabelWriter printer models have different power requirements, so
power adapters from other models may not be compatible with your printer.
2 Confirm that the printer is feeding labels properly by pushing the label
forward feed button while the printer is on.
If the labels are jammed, the power status light will blink. Refer to Correcting
Poor Print Quality on page 17.
3 Make sure that your USB cable has not come loose from the back of your
printer or from your computer.
Refer to the installation instructions in Step 4. Connecting the Printer to
your Computer on page 11 to make sure the cable is connected properly.
4 (Windows) Check that your LabelWriter printer driver is installed correctly.
The LabelWriter printer driver takes print data from your software and directs it
to the LabelWriter printer. The driver is automatically installed when you install
the DYMO Connect for Desktop software. However, the driver may have been
changed or deleted by mistake.
Performing a Printer Self-Test
If you experience problems with broken characters or other print quality issues,
perform a printer self-test. The self-test verifies that all elements of the print head
and printing mechanism are in working condition.
To perform a self-test
1 With a roll of labels in the printer, press and hold the button and the
label forward feed button for at least ten seconds.
The printer begins printing a test pattern along the width of the printer.
Press label
release forward
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