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ENGLISH 23
11. TROUBLESHOOTING
Concern Potential Cause Common Solution
Automatic Ice Maker
Ice maker is not
making any ice.
• Ice maker is turned off.
• Refrigerator is not connected
to water line or water valve
is not open.
• The water supply line is
kinked.
• The water filter is not seated
properly.
• The water filter may be
clogged with foreign ma-
terial.
• Turn on ice maker. For the fresh food ice mak-
er, press ice maker on-off button once.
• Connect the unit to the household water sup-
ply and ensure the water valve is open.
• Ensure that the supply line does not kink
when the refrigerator is pushed into place
against the wall.
• Remove and re-install the water filter. Be sure
to seat it fully into the locked position.
• If water dispenses slowly or not at all, or if the
filter is six months old or older, it should be
replaced.
Ice maker is not mak-
ing enough ice.
• Ice maker is producing less
ice than you expect.
• The water filter may be
clogged with foreign ma-
terial.
• The water supply line is
kinked.
• Water pressure is extreme-
ly low. Cut-off and cut-on
pressures are too low
(well systems only).
• Reverse osmosis system is in
regenerative phase.
• The ice maker will produce approximately 1
kg of ice every 24 hours depending on usage
conditions.
• If water dispenses slower than normal, or if
the filter is six months old or older, it should
be replaced.
• Ensure that the supply line does not kink
when the refrigerator is pushed into place
against the wall.
• Have someone turn up the cut-off and cut-on
pressure on the water pump system (well
systems only).
• It is normal for a reverse osmosis system to
be below 137 kPa (20 psi) during the regener-
ative phase.
Ice cubes are freez-
ing together.
• Ice cubes are not being
used frequently enough or
interruption of power for
prolonged time.
• Ice cubes are hollow (shells
of ice with water inside). The
hollow cubes break open in
the bin and leak their water
onto existing ice, which
causes it to freeze together.
• Remove ice container and discard ice. The
ice maker will produce fresh supply. Ice
should be used at least twice weekly to keep
the cubes separated.
• This generally occurs when the ice maker
does not get enough water. This is usually the
result of a clogged water filter or restricted
water supply. Replace the water filter and if
the condition still occurs, check to see if the
water valve is not turned on all the way or if
there is a kinked water supply line.
Dispenser (Ice & Water)
Dispenser (Ice &
water) not dispens-
ing ice.
• There is no ice in the bin to
be dispensed.
• The refrigerator doors are
not completely closed.
• Dispenser paddle has been
pressed too long and the
dispenser motor has over-
heated.
• See the “Ice maker is not making any ice”
section.
• Be sure the refrigerator doors are completely
closed.
• The motor overload protector will reset in
about three minutes and then ice can be
dispensed.
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