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22
WARRANTY
Every WHISPAIR rangehood comes with a 5-Year parts and labour warranty. This warranty is conditional upon the appliance
being used only for personal, domestic and household purposes and installed and operated in accordance with WHISPAIR
instructions.
The consumer is responsible for any charges associated with removal of the faulty unit and installation of the new unit.
The customer may also be responsible for any freight charges incurred in this change over process.
The installation of WHISPAIR rangehoods must comply with the information in the guide. Installation of the rangehood must be in
a covered area, to avoid direct weathering. Failure to follow the guidelines will result in loss of warranty.
We recommend our customers use an authorised WHISPAIR installer.
Any imperfections in the nishes or in the natural materials used should not be considered as faults but a typical characteristic
of these crafted products.
Should you ever need to make a warranty related enquiry about your WHISPAIR product, in Australia simply call Haus Group
Australia on +61 (0) 3 8593 9600 or New Zealand on +64 (0) 9 887 6959 to speak with our friendly customer service team
consultants. We suggest you have the following information close at hand to make the process as easy as possible:
1. Model number of your complete rangehood and motor unit
2. A copy of your WHISPAIR proforma invoice
3. Address details of where the appliance has been installed
Any associated or ancillary costs to be incurred by you as a result of replacement or repair of your WHISPAIR rangehood under
this guarantee shall, in all cases, be previously approved by Haus Group Australia Pty Ltd.
Please note: The benets provided under this warranty are additional to other rights and remedies available to the customer
under the Australian Customer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement
or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled
to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major
failure.
YOUR STATUTORY RIGHTS
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