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16
TROUBLE SHOOTING
Fault Causes Remedy Action
Main burner (Tiles)
will not light
(a). Air in gas line Purge gas line Contact Licenced Gas Installer
(b). Blockage in gas line Trace back and clear Contact Licenced Gas Installer
(c). Igniter not sparking Repair lead, electrode, piezo or replace Contact Licenced Gas Installer
(d). Cylinder turned off Turn on Customer - (Owner of Heater)
(e). Cylinder empty Install full cylinder Customer - (Owner of Heater)
(f). No Power Check power supply by authorised Electrician Contact Authorised Electrician
(g). No Gas Check gas supply by authorised Plumber Contact Licenced Gas Installer
Main burner (Tiles)
will not light fully
(a). Poor gas supply Trace supply back to source, clear when
necessary
Contact Licenced Gas Installer
(b). Gas control inoperative Inspect valve, rectify Contact Licenced Gas Installer
(c). Insufficient gas Inspect tile/s & replace Contact Licenced Gas Installer
(d). Partial blockage in
gas line
Trace back and clear Contact Licenced Gas Installer
(e). Insufficient gas Rectify gas supply / install full cylinder Licenced Gas Installer / Customer -
(Owner of Heater)
Main burner (Tiles)
cut out
(a). (RH205 Only) - Faulty
thermocouple
Replace / tighten thermocouple Contact Licenced Gas Installer
(b). Poor gas supply Trace back to source, clear where necessary Contact Licenced Gas Installer
(c). Faulty gas valve Replace gas valve Contact Licenced Gas Installer
(d). Check burner ports for
blockage
Clean if necessary
Low heat output (a). Restricted gas flow Trace back to source, clear where necessary Contact Licenced Gas Installer
(b). Faulty regulator Check regulator setting and replace if faulty Contact Licenced Gas Installer
(c). Regulator pressure
setting incorrect
Check regulator setting and replace if faulty Contact Licenced Gas Installer
(d). Faulty gas valve Replace gas valve Contact Licenced Gas Installer
TROUBLESHOOTING, CLEANING AND MAINTENANCE
IMPORTANT
CAUTION: Be sure your appliance is off and cool
before cleaning.
CLEANING AND MAINTENANCE: Proper care and
maintenance will keep your appliance in operating
condition and prolong its life.
CLEANING EXTERIOR SURFACES
1. Clean with a wash cloth or sponge using a mild soap
and warm water solution. Note – Never use abrasive
cleaners of any type on your heater. These will scratch
surfaces during the cleaning process.
2. Ensure the appliance is dried after cleaning. It is
recommended the appliance be operated after cleaning
to ensure the appliance is dry.
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