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8 TROUBLESHOOTING
Troubleshooting
The following is a list of issues, along with the possible cause(s), that the unit may be experiencing. Please
attempt the recommended resolution before calling Customer Support (800.90TURBO, +1 214.379.6000)
or your Authorized Distributor.
Issue Possible Cause(s) Resolution
No power
(No lights or fan
noise).
• Unit is unplugged.
• No power to receptacle.
• Plug in the unit.
• Plug a different electronic device into
the receptacle to make sure that power is
present.
• Check wall switches.
• Check the circuit breaker.
Plancha unit
suddenly stops
heating.
• Possible power brown out.
• Circuit shared with another
electrical device.
• Safety shut-off engaged.
• Verify the supplied voltage/power levels
match the specifications on the unit rating
plate.
• Make sure the unit is not sharing a circuit
with other electrical devices.
• The safety shut-off will engage if the unit
reaches an unsafe temperature. This can
occur when the unit is used in power
cook mode. The display will read “OH”
and the unit will not heat until the
temperature of the cooking surface has
cooled to a safe level.
Cooking surface
does not get hot
enough even though
the power is set to
maximum.
• Extension cord in use.
• Circuit shared with another
electrical device.
• A cold air draft is present
around the unit.
• DO NOT use extension cords. Extension
cords may affect the power levels reaching
the equipment.
• Make sure that the Plancha unit is not
sharing a circuit with other electrical
devices.
• Locate the source of the cold air draft
and redirect it, or relocate the Plancha if
required.
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