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Troubleshooting
Problem Possible Solution
Humidifier doesn’t turn on or it powers
off frequently.
Make sure the power cable is securely connected and press
Power Button again.
The water temperature may be too low. Use room
temperature water.
Check to see if the humidifier is in Auto Mode. If so, the
humidifier may automatically turn off when the humidity level
is above the target level.
Little or no mist comes out.
Add at least 1L purified or distilled water to the water tank.
Turn the mist level to a higher setting.
Make sure the air inlet on the bottom of the base is not blocked.
The humidifier should not be set on carpet or other surfaces that
may block the air inlet.
There may be too much water in the base chamber. Empty the
base chamber and refill the water tank (not the base chamber)
and place the water tank properly onto the base.
Make sure the nozzle is not blocked or clogged.
Make sure the humidifier is on a level surface.
Clean the water tank and base chamber.
Set the mist level to a lower setting.
Water temperature may be too low. Turn the mist level to the
highest setting and let the humidifier run for a while, then adjust
to the desired setting.
The humidifier uses up water based on the environmental
temperature and humidity. If the environment is cold and/or dry,
the humidifier will run out of water faster.
If the water tank or base was washed with detergent, it should
be rinsed thoroughly with clean water to remove residual detergent.
Humidifier uses water too fast.
Humidifier produces an unusual smell.
Humidifier makes a loud or
unusual noise.
If the humidifier is new, unplug and rinse all parts, then place it
in a cool and dry place for 12 hours.
If essential oils were placed on the aroma pad, the pad should
be rinsed with clean water and left to dry.
White dust appears around the humidifier.
The humidifier may be malfunctioning. Stop using it and contact
Govee Customer Support.
We recommend using purified or distilled water to fill the
humidifier. Avoid using water with high mineral content.
Clean the water tank and base chamber.
Make sure the silicone sealing ring around the water outlet
valve is secure.
17
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