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18 49-3000258 Rev 2
TROUBLESHOOTING TIPS
Troubleshooting Tips... Before you call for service
Problem Possible Causes What To Do
Blinking Spin light
or Spin light on at
end of cycle
Out of balance
condition has been
detected
Allow cycle to continue and finish.
The unit will attempt to redistribute the load and reach full
spin. If unsuccessful, the app will notify the user that they must
return to the machine and redistribute their laundry. If this is not
completed within the time given, the session will cancel/time out
and the user must scan the QR code and start the cycle again.
Pilling Result of normal wear
on poly-cotton blends
and fuzzy fabrics
While this is not caused by the washer, you can slow the pilling
process by washing garments inside out.
Snags, holes, tears,
rips or excessive
wear
Pins, snaps, hooks, sharp
buttons, belt buckles,
zippers and sharp objects
left in pockets
Fasten snaps, hooks, buttons and zippers.
Remove loose items like pins, objects in pockets and sharp
buttons.
Turn knits (which snag easily) inside out.
Undiluted chlorine
bleach
Check bleach package instructions for proper amount.
Never add undiluted bleach to wash or allow clothes to come in
contact with undiluted bleach.
Chemicals like hair bleach
or dye, permanent
wave solution
Rinse items that may have chemicals on them before washing.
Use SPEED WASH cycle with EXTRA RINSE option.
Wrinkling Incorrect wash and dry
cycles
Match Cycle selection to the type of fabric you are washing
(especially for easy care loads).
Improper sorting Avoid mixing heavy items (like jeans) with light items (like blouses).
Try a fabric softener.
Overloading Loosely load clothes in the washer basket.
Repeated washing in
water that is too hot
Wash in warm or cold water.
“Clicking” Shifter mechanism is
engaging or disengaging
The drive system will engage at the start of agitate and disengage
when agitate is complete. This occurs multiple times during the
wash.
Back and forth
“swoosh”
Electric motor reversing
direction
This sound is the motor rotating back and forth to clean your
laundry.
“Clicking” behind
Control during fill
Automatic Temperature
Control Valve
Two valves mix cold and hot water. The “clicking” is when either
valve turns on or off to raise or lower the fill water temperature.
Water flow changes
during fill
Automatic Temperature
Control Valve
Two valves mix cold and hot water. The “clicking” is when either
valve turns on or off to raise or lower the fill water temperature.
Motor sounds during
spin
Motor ramping up/down
during spin cycle
The motor will speed up incrementally during the spin cycle.
When spin is complete, it will coast until it stops.
“Humming” Water drain pump The drain pump will make a humming sound when pumping out
water after agitation stops and continue until spin is complete.
Drive motor The drive motor will make a “humming” sound during the wash
and spin phases of the cycle.
“Gurgling” Water drain pump When the pump starts drawing in air, It starts to gurgle. The washer
should then begin spinning and the sound will continue until it is
done spinning.
Water “swishing”
Washing process
Water swishing while the unit is agitating is normal, especially with
smaller loads.
Washer rocking/
moving
Washer leveling legs
uneven
To level the washer, adjust the leveling legs by rotating the
individual leg in the proper direction for up or down.
“Squeaking” sound Washer not level and
rubbing on cabinet
To level the washer, adjust the leveling legs by rotating the
individual leg in the proper direction for up or down.
Washer sounds that may be different from your prior washer:
Clicks, water flowing, gear sounds followed by pauses, and electric hum sounds
are all part of the normal wash cycle.
To listen and watch videos of normal washer operation, please go to
http://products.geappliances.com/appliance/gea-support-search-content?contentid=23061
or scan the QR code.
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