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49-3000258 Rev 2 17
Troubleshooting Tips... Before you call for service
TROUBLESHOOTING TIPS
Problem Possible Causes What To Do
Laundry additives
dispensing too soon
Overfilling of dispensers Do not overfill or add water to dispenser. Select EXTRA RINSE
option when using fabric softener.
Washer pauses
during spin cycle
This is normal The washer may pause during the spin cycle to remove soapy
water more efficiently.
Washer won’t
operate
Washer is unplugged Make sure cord is plugged securely into a working outlet.
Water supply turned off Turn both hot and cold faucets fully on.
Lid is open—safety
feature prevents
agitation and spinning
when lid is up
Close lid and press START.
Circuit breaker/fuse is
tripped/blown
Check circuit breakers/fuses. Replace fuses or reset breaker.
Washer should have a separate outlet.
Electronics need to be
reset
Unplug washer, wait 2 minutes, plug back in and press START.
START was not pressed Press START.
Detergent packets
not dissolving
Laundry detergent
packet placed in
dispenser
Laundry detergent packets should not be used in the
dispensers. They should only be added directly to the wash
basket following the manufacturer’s directions.
Unexplained time
and/or settings
changes
Changing options This is normal. Several options will change other options to
maximize washer performance.
Basket seems loose Basket moves or rotates
freely
Washer basket does not have a traditional brake. Washer basket
will move freely. This is normal.
Agitator seems
loose
Agitator top moves/has
side-to-side movement
Agitator top is designed to be flexible to allow for care of large
bulky items such as comforters; this is normal.
Colored spots Incorrect use of fabric
softener
Check fabric softener package for instructions and follow
directions for using dispenser.
Make sure you have selected the EXTRA RINSE option.
Pretreat stain and rewash using SPEED WASH cycle before drying.
Dye transfer Sort whites or lightly colored items from dark colors.
Grayed or yellowed
clothes
Detergent amount Be sure to follow detergent manufacturer’s directions.
Hard water Use a water conditioner or install a water softener.
Water is not hot enough Make sure water heater is delivering water at 120°F–140°F
(48°C–60°C).
Washer is overloaded
Loosely load clothes no higher than the top row of holes in the washer
basket. For best results, load items around the outside of basket.
Dye transfer Sort clothes by color. If fabric label states wash separately,
unstable dyes may be indicated.
Lint or residue on
clothes
Clothes are air or line
dried
If you do not dry your clothes with a clothes dryer, your clothes
may retain more lint.
Incorrect sorting Separate lint producers from lint collectors.
Detergent not dissolving
Rewash; next time:
Try a liquid detergent
Use warmer water temperature.
Overloading Loosely load clothes in the washer basket. For best results, load
items around the outside of the basket.
Incorrect use of fabric
softener
Check fabric softener package for instructions and follow
directions for using dispenser.
Make sure you have selected the EXTRA RINSE option.
Clothes too wet Incorrect cycle selected Make sure the cycle selected matches the load you are washing.
Some fabrics will feel wetter when rinsed with cold water.
Wash load out of balance
Redistribute load in washer.
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