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12 BISSELL.com
Troubleshooting
For a comprehensive walkthrough of your product and support tips visit support.BISSELL.com.
This guide has everything you need to get ready for first use, including setting up, using and
maintaining your machine, but online you’ll find additional resources like tips and troubleshooting,
videos, product registration, parts, and more.
Problem Possible Cause Remedy
Streaking or
water spots when
mopping
Too much water is being used. Choose a lower water level in the BISSELL Connect App.
Mop pads are dirty. Attach clean mop pads.
Debris is trapped on bottom of robot. Use a damp cloth to clean bottom of robot.
Error Notifications
Sound Button Light State Error Remedies
1 Beep Flashing Red Robot is Trapped, Lifted or
Cliff Sensors are Dirty
Place robot on floor away from objects and resume
cleaning. If error persists, turn robot OFF and use
a dry cloth to clean the three cliff sensors on the
bottom of the robot.
1 Beep Flashing Red > Solid Red Left or Right Wheel is Stuck Turn robot OFF and remove hair and debris from wheels.
1 Beep Flashing White Water Pump Has Failed Contact Consumer Care.
2 Beeps Flashing Red > Solid
Red
Edge Cleaning Brushes are
Stuck
Turn OFF the robot and remove hair and debris from
Edge Cleaning Brushes.
2 Beeps Flashing White Bumper is Stuck or Robot is
Trapped
Turn OFF the robot and tap the Bumper serval times
to release any debris that may have accumulated.
2 Beeps Flashing Red and
White Alternately
Robot is Trapped on Carpet
(Mop Mode)
Move robot from carpeted area to hard floor and
resume cleaning.
3 Beeps Flashing Red Front Caster Wheel Sensor
is Blocked
Turn robot OFF and remove front caster wheel
assembly. Clear debris from assembly housing.
Reinstall wheel.
3 Beeps Flashing Red > Solid
Red
Brush Roll is Stuck Turn OFF the robot and remove hair and debris from
Brush Roll.
3 Beeps Flashing Red and
White Alternately
Low Water Remove the Mop Tank and refill within 3 minutes to
resume cleaning.
3 Beeps Flashing White Water Tank Motor Has
Failed
Clean contacts on side of Mop Tank and ensure nothing
is wrapped around either pad driver. If issue persists,
replace tank.
Storing Your Robot
Store your robotic vacuum cleaner safely indoors where it is unlikely to be damaged. Store with
clean, dry mop pads. Any solution remaining in the Mop Tank should be emptied prior to storage.
NOTICE To reduce the risk of a leaking condition, do not store machine where freezing may occur. Damage to internal
components may result.
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