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12 49-2000855 Rev. 0
Problem Possible Cause What To Do
The Halogen/Heat Lamp Does Not
Work
The lamp or socket may be defective
or a wire could be disconnected.
1. Do some trouble-shooting by removing the
lamp and place it in the socket of a lamp that
does work (the heat lamp will fit in the halogen
socket for the purpose of checking it). Does it
work now? If no, the lamp is defective. If your
hood is still in-warranty, call Monogram service
and ask them to mail out a new lamp. State
clearly whether you need the halogen or the
heat lamp. Lamps on this product are covered
by warranty and are cataloged. If the hood is
no longer covered by warranty, reference the
Care and Cleaning section of this manual to see
lamp requirements. Lamps can be purchased at
home building stores, specialty lighting stores
or through Monogram Parts. Reference the
defective lamp for information as well.
2. If you placed the lamp in a working socket and
it does illuminate, the original socket may be
defective or a wire may be disconnected. Call
Monogram for service.
Part Is Missing/Damaged/ Defective In the unlikely event that a part would
be missing, damaged or defective, we
can serve you, the consumer, quickly
by mailing these parts to you.
We have identified several easy-to-install parts.
These include:
Lamps, lamp bezels, filters, baffles, grease
trays, knobs, utensil rods, Owner’s Manual and
Installation Instructions.
Call Monogram service and carefully describe your
model number and the part you need. The model
number is located inside the hood chassis, behind
the filter/baffle.
Duct Cover Is Missing The duct cover is not included with
the hood. It must be purchased as an
accessory.
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order kit #ZX36DC6
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order kit #ZX36DC12
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#ZX48DC6
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kit #ZX48DC12
Call Monogram Parts. See Consumer Service page
in this manual for a list of phone numbers.
Installation Part Is Missing/
Damaged/ Defective
Many factors could be the root cause
for reduced air-flow.
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This part can be mailed out to the hood installer if it
is in some way unusable. All other duct transitions,
elbows, etc must be purchased locally. We can
also mail out many other parts that come with the
hood to your installer. Call Monogram Service. See
Consumer Service page in this manual for a list of
phone numbers. Ask them to mail the parts only—
no service call required.
TROUBLESHOOTING
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