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8 Frequently
asked
questions
The audio quality is poor and crackling
noise can be heard.
• The Bluetooth device is out of range.
Reduce the distance between your
headphones and Bluetooth device,
or remove obstacles between them.
• Charge your headphones.
The audio quality is poor when stream-
ing from a mobile phone, is very slow or
streaming does not work at all.
Make sure your mobile phone not only
supports (mono) HFP but also supports
A2DP and is BT4.0x (or higher) compati-
ble (see ‘Technical data’ on page 8).
I hear but cannot control music on my
Bluetooth device (e.g. play/pause/skip
forward/backward).
Make sure the Bluetooth audio source
supports AVRCP (see ‘Technical data’ on
page 8).
The volume level of the headphones is
too low.
Some Bluetooth devices cannot link the
volume level with the headphones
through volume sync. In this case, you
have to adjust the volume on your
Bluetooth device independently to
achieve an appropriate volume level.
I cannot connect the headphones to
another device, what do I do?
• Make sure the Bluetooth function of
the previous paired device is turned
• Repeat the pairing procedure on
your second device (see ‘Pair the
headphones with your mobile
phone’ on page 5).
For further support,
visit www.philips.com/support
12 EN
My Bluetooth headphones do not turn on.
The battery level is low. Charge the
headphones.
I cannot pair my Bluetooth headphones
with my Bluetooth device.
The Bluetooth is disabled. Enable the
Bluetooth feature on your Bluetooth
device and turn on the Bluetooth device
before you turn on the headphones.
The Bluetooth device cannot �nd the
headphones.
• The headphones may be connected to
a previously paired device. Turn
of range.
• Pairing may have been reset or the
headphones have been previously
paired with another device. Pair the
headphones with the Bluetooth device
again as described in the user manual.
(see ‘Pair the headphones with your
mobile phone’ on page 5).
My Bluetooth headphones are connected
to a Bluetooth stereo-enabled mobile
phone, but music only plays on the
mobile phone speaker.
Refer to the user manual of your mobile
phone. Select to listen to music through
the headphones.
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