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19
3. Consumer guarantees
Our goods come with guarantees that cannot be excluded under the Australian / New Zealand Consumer
Law. You are entitled to a replacement or refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the
goods fail to be of acceptable quality and the failure does not amount to a major failure.
4. How to make a claim
You may make a claim under this warranty through our website, contacting our customer care line or via
email. Contact details for Glen Dimplex Australia and New Zealand can be found at the end of this
document
To make a valid claim under this warranty, you must:
a. Lodge the claim with us as soon as possible and no later than 14 days after you first become
aware of the breakdown;
b. Provide us with the product serial number;
c. Provide us with reasonable proof of purchase for the product. This can take the form of a store
receipt, new home handover form or other payment receipt documentation; and
d. If required by us, provide us (or any person nominated by us) with access to the premises at which
the product is located at times nominated by us (so that we can inspect the product).
5. Warranty Claims
If you make a valid claim under this warranty and none of the exclusions set out in section 2 apply, we will,
at our election, either repair the product or replace the product with a product of identical specification (or
where the product is superseded or no longer in stock, with a product of as close a specification as
possible).
Goods presented for repair may be replaced by refurbished goods of the same type rather than being
repaired. Refurbished parts may be used to repair the goods.
Products are designed and supplied for normal domestic use. We will not be liable to you under this
warranty for business loss or damage of any kind whatsoever.
Glen Dimplex Australia Pty Ltd Glen Dimplex New Zealand Ltd
www.glendimplex.com.au www.glendimplex.co.nz
Australia New Zealand
Ph: 1300 556 816 Ph: 09 274 8265
customer.care.ha@glendimplex.com.au nztechserv@glendimplex.co.nz
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