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22
Service
DO NOT MODIFY THIS APPLIANCE.
Only authorized personnel from the Service Centre are
qualified to work on the appliance.
Sometimes certain faults detected can be easily resolved.
Before calling the Service Centre, bear in mind the
following advice:
Any of the following are considered to be abnormal
operation and may require servicing:
Yellow tipping of the cooktop burner flame.
Sooting up of cooking utensils.
Burners not lighting properly.
Gas valves, which are difficult to turn in case the
appliance fails to operate correctly, contact the
authorised service provider in your area.
Fault Possible cause Solution
The general electrical
system is
malfunctioning.
Defective fuse.
The automatic safety switch or
circuit breaker has tripped.
Check the fuse in the main fuse
box and change it if it is damaged.
Check the main control panel to
see if the automatic safety switch
or circuit breaker has tripped.
The automatic on
function does not work.
There may be food or cleaning
products stuck between the
ignition sparkers and the burners.
The burners are wet.
The burner covers are not
correctly positioned.
The appliance is not earthed, is
not correctly connected or the
earth wire is faulty.
The space between the ignition
sparker and the burner must be
clean.
Dry the burner covers carefully.
Check that the covers are correctly
positioned.
Contact the electrical installer.
The burner flame is not
uniform.
The burner components are not
correctly positioned.
The grooves on the burner are
dirty.
Ensure the components are
correctly positioned.
Clean the grooves on the diffuser.
The flow of gas does
not appear normal or
no gas comes out.
The gas supply is blocked via
intermediary valves.
If the gas is supplied from a gas
cylinder, check that this is not
empty.
Open all intermediary valves.
Change the gas cylinder.
The kitchen smells of
gas.
A gas tap has been left on. There
may be a leak in the gas cylinder
coupling.
Possible gas leak.
Turn off the gas taps.
Check that the coupling is sound.
Shut off the gas supply, ventilate
the premises and immediately
notify an authorised installation
technician so that they can check
and certify the installation. Do not
use the appliance until you are
sure that there is no gas leak in the
installation or appliance itself.
The safety valves on
one of the burners are
not working.
The control knob was not held
down for long enough.
The grooves on the diffuser are
dirty.
Once the burner is lit, hold the
control knob down a few seconds
longer. Clean the grooves on the
diffuser.
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