USER MANUAL
Gaming Monitor
C32G3*T*
The colour and the appearance may differ depending on the product, and the specifications are subject to
change without prior notice to improve the performance.
The contents of this manual are subject to change without notice to improve quality.
© Samsung
Samsung owns the copyright for this manual.
Use or reproduction of this manual in parts or entirety without the authorization of Samsung is prohibited.
Trademarks other than that of Samsung are owned by their respective owners.
An administration fee may be charged in the following situations:
(a) An engineer is called out at your request, but it is found that the product has no defect (i.e.,
where the user manual has not been read).
(b) You bring the unit to a repair centre, but it is found that the product has no defect (i.e., where the
user manual has not been read).
You will be informed of the administration fee amount before a technician visits.
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Table of contents
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Troubleshooting Guide
Requirements Before Contacting Samsung
Customer Service Centre
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Q & A
Check the following.
Product diagnosis (Screen issue)
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Standard Signal Mode Table
Specifications
General
Picture
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Color
Game
Source
System
Menu
Before Using the Product
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Safety Precautions
Electricity and Safety
Installation
Operation
Correct posture to use the product
Cleaning
Preparations
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Installation
Attaching the Stand
Removing the Stand
Precautions for moving the product
Checking the space around the product
Adjusting the Product Tilt
Anti-theft Lock
Wall Mount Kit Specifications (VESA)
Control Panel
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Connecting and Using a Source Device
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Read below before connecting the product.
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Connecting to headphones or earphones
Connecting the Power
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Connection Using an HDMI-DVI Cable
Connection Using an DP Cable
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Connecting and Using a PC
Connection Using the HDMI Cable
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Setting Optimum Resolution
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Installing the Software
Easy Setting Box
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Driver Installation
System Requirements
Restrictions and Problems with the Installation
Not a product defect
A Product damage caused by customer's fault
Others
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Appendix
Responsibility for the Pay Service
(Cost to Customers)
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FreeSync (for AMD graphics card)
Checking the Resolution and Frequency
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Safety Precautions
A serious or fatal injury may result if instructions are not followed.
Personal injury or damage to properties may result if instructions are
not followed.
Warning
Caution
Electricity and Safety
Warning
Caution
Before Using the Product
Chapter 01
CAUTION
RISK OF ELECTRIC SHOCK. DO NOT OPEN.
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). THERE ARE
NO USER SERVICEABLE PARTS INSIDE. REFER ALL SERVICING TO QUALIFIED PERSONNEL.
This symbol indicates that high voltage
is present inside. It is dangerous to
make any kind of contact with any
internal part of this product.
This symbol indicates that this
product has included important
literature concerning operation and
maintenance.
Class II product: This symbol indicates
that a safety connection to electrical
earth (ground) is not required. If this
symbol is not present on a product
with a mains lead, the product
MUST have a reliable connection to
protective earth (ground).
Caution. Consult instructions for use:
This symbol instructs the user to
consult the user manual for further
safety related information.
DC voltage: Rated voltage marked with
this symbol is DC voltage.
AC voltage: Rated voltage marked with
this symbol is AC voltage.
Do not use a damaged power cord or plug, or a loose power socket.
Do not use multiple products with a single power socket.
Do not touch the power plug with wet hands.
Insert the power plug all the way in so it is not loose.
Connect the power plug to a grounded power socket (type 1 insulated devices only).
Do not bend or pull the power cord with force. Be careful not to leave the power cord under a heavy
object.
Do not place the power cord or product near heat sources.
Clean any dust around the pins of the power plug or the power socket with a dry cloth.
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Do not disconnect the power cord while the product is being used.
Only use the power cord provided with your product by Samsung. Do not use the power cord with
other products.
Keep the power socket where the power cord is connected unobstructed.
- The power cord must be disconnected to cut off power to the product when an issue occurs.
Hold the plug when disconnecting the power cord from the power socket.
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Installation
Warning Caution
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DO NOT PLACE CANDLES, INSECT REPELLANTS OR CIGARETTES ON TOP OF THE PRODUCT. DO NOT
INSTALL THE PRODUCT NEAR HEAT SOURCES.
Do not install the product in poorly ventilated spaces such as a bookcase or closet.
Install the product at least 10cm away from the wall to allow ventilation.
Keep the plastic packaging out of the reach of children.
Children may suffocate.
Do not install the product on an unstable or vibrating surface (insecure shelf, sloped surface, etc.)
The product may fall and become damaged and/or cause an injury.
Using the product in an area with excess vibration may damage the product or cause a fire.
Do not install the product in a vehicle or a place exposed to dust, moisture (water drips, etc.), oil, or
smoke.
Do not expose the product to direct sunlight, heat, or a hot object such as a stove.
The product lifespan may be reduced or a fire may result.
Do not install the product within the reach of young children.
The product may fall and injure children.
Edible oil, such as soybean oil, can damage or deform the product. Do not install the product in a
kitchen or near a kitchen counter.
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Do not drop the product while moving.
Do not set down the product on its front.
When installing the product on a cabinet or shelf, make sure that the bottom edge of the front of the
product is not protruding.
The product may fall and become damaged and/or cause an injury.
Install the product only on cabinets or shelves of the right size.
Set down the product gently.
Product failure or personal injury may result.
Installing the product in an unusual place (a place exposed to a lot of fine dust, chemical substances,
extreme temperatures or a significant presence of moisture, or a place where the product will
operate continuously for an extended period of time) may seriously affect its performance.
Be sure to consult Samsung Customer Service Centre if you want to install the product at such a
place.
Before assembling the product, place the product down on a flat and stable surface so that the
screen is facing downwards.
The product is curved. Placing pressure on the product when on a flat surface may damage the
product. When the product is on the ground facing up or down, do not put pressure on it.
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Operation
Warning
5
There is a high voltage inside the product. Never disassemble, repair or modify the product yourself.
Contact Samsung Customer Service Centre for repairs.
To move the product, first disconnect all the cables from it, including the power cable.
If the product generates abnormal sounds, a burning smell or smoke, disconnect the power cord
immediately and contact Samsung Customer Service Centre.
Do not let children hang from the product or climb on top of it.
Children may become injured or seriously harmed.
If the product is dropped or the outer case is damaged, turn off the power and disconnect the power
cord. Then contact Samsung Customer Service Centre.
Continued use can result in a fire or electric shock.
Do not leave heavy objects or items that children like (toys, sweets, etc.) on top of the product.
The product or heavy objects may fall as children try to reach for the toys or sweets resulting in a
serious injury.
During a lightning or thunderstorm, power off the product and remove the power cable.
Do not drop objects on the product or apply impact.
Do not move the product by pulling the power cord or any cable.
If a gas leakage is found, do not touch the product or power plug. Also, ventilate the area
immediately.
Do not lift or move the product by pulling the power cord or any cable.
Do not use or keep combustible spray or an inflammable substance near the product.
Ensure the vents are not blocked by tablecloths or curtains.
An increased internal temperature may cause a fire.
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Do not insert metallic objects (chopsticks, coins, hairpins, etc) or objects that burn easily (paper,
matches, etc) into the product (via the vent or input/output ports, etc).
Be sure to power off the product and disconnect the power cord when water or other foreign
substances have entered the product. Then contact Samsung Customer Service Centre.
Do not place objects containing liquid (vases, pots, bottles, etc) or metallic objects on top of the
product.
Be sure to power off the product and disconnect the power cord when water or other foreign
substances have entered the product. Then contact Samsung Customer Service Centre.
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Caution
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Do not put AC/DC adapters together.
Remove the plastic bag from the AC/DC adapter before you use it.
Do not let water enter the AC/DC adapter device or get the device wet.
An electric shock or fire may result.
Avoid using the product outdoors where it can be exposed to rain or snow.
Be careful not to get the AC/DC adapter wet when you wash the floor.
Do not put the AC/DC adapter near to any heating apparatus.
Otherwise, a fire may result.
Keep the AC/DC adapter in a well-ventilated area.
If you place the AC/DC power adapter hanging with the cord input facing upwards, water or other
foreign substances could enter the Adapter and cause the Adapter to malfunction.
Make sure to rest the AC/DC power adapter flat on a table or the floor.
Leaving the screen fixed on a stationary image for an extended period of time may cause afterimage
burn-in or defective pixels.
Set the screen to power-saving mode or moving-picture screen saver when not using the product
for an extended period of time.
Disconnect the power cord from the power socket if you do not plan on using the product for an
extended period of time (vacation, etc).
Dust accumulation combined with heat can cause a fire, electric shock or electric leakage.
Use the product at the recommended resolution and frequency.
Your eyesight may deteriorate.
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When using headphones or earphones, do not turn the volume too high.
Having the sound too loud may damage your hearing.
Do not hold the product upside-down or move it by holding the stand.
The product may fall and become damaged or cause an injury.
Looking at the screen too close for an extended period of time can deteriorate your eyesight.
Do not use humidifiers or stoves around the product.
Rest your eyes for more than 5 minutes or look at distance objects for every 1 hour of product use.
Do not touch the screen when the product has been turned on for an extended period of time as it
will become hot.
Store small accessories out of the reach of children.
Exercise caution when adjusting the product angle.
Your hand or finger may get stuck and injured.
Tilting the product at an excessive angle may cause the product to fall and an injury may result.
Do not place heavy objects on the product.
Product failure or personal injury may result.
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Cleaning
Correct posture to use the product
Use the product in the correct posture as follows:
Straighten your back.
Allow a distance of 45 to 50cm between your eye and the screen, and look slightly downward at the
screen.
Keep your eyes directly in front of the screen.
Adjust the angle so light does not reflect on the screen.
Keep your forearms perpendicular to your upper arms and level with the back of your hands.
Keep your elbows at about a right angle.
Adjust the height of the product so you can keep your knees bent at 90 degrees or more, your heels
attached to the floor, and your arms lower than your heart.
Do the Eye excercises or blink frequently, then eye fatigue will be relieved.
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Wet a soft cloth in water, wing it out well, and then use the cloth to wipe the exterior of the product
clean.
Do not apply a cleaning agent that contains alcohol, solvent, or surfactant to the product.
Do not spray water or detergent directly on the product.
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Connect the power cord to the product when cleaning is finished.
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Power on the product and PC.
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High-glossy models can develop white stains on the surface if an ultrasonic wave humidifier is used
nearby.
Do not press the product screen with hands or other objects. There is a risk of damaging the screen.
Power off the product and PC.
Disconnect the power cord from the product.
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Contact your nearest Samsung Customer Service Centre if you want to clean the inside of the product
(Service fee will be charged.)
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Exercise care when cleaning as the panel and exterior of advanced LCDs are easily scratched.
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Hold the power cable by the plug and do not touch the cable with wet hands. Otherwise, an electric shock
may result.
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Wipe the product with a clean, soft and dry cloth.
Take the following steps when cleaning.
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Preparations
Chapter 02
Installation
Attaching the Stand
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The base is assembled.
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Insert the support rod into the bottom bracket
in the direction shown in the figure.
Tighten the connecting screw at the bottom of
the bracket to fix the support rod firmly.
Place the protective Styrofoam (cushion)
included in the package on the floor and
place the product facing down on the
Styrofoam, as shown in the image.
If Styrofoam is unavailable, use a thick
sitting mat.
Put the bracket into the groove of the rear
case as shown in the figure. Pay attention to
inserting the protrusions on the back shell
into the corresponding grooves on the
bracket when putting it in.
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Removing the Stand
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Before removing the stand from the product, place the product on a flat and stable surface with the screen
facing down.
Precautions for moving the product
Hold the lower corners or edges of the
product when moving it.
Do not directly apply pressure on the screen.
Do not hold the screen when moving the
product.
Do not hold the product upside down only
by the stand.
Do not press down on the product. There is
a risk of damaging the product.
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Place the machine on a clean and flat surface
as shown in the figure. Push the button up and
hold.
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Follow the arrow to separate the stand from
the display.
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Unscrew the screws and separate the stand
rod from the bracket as indicated by the
arrow.
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Lift the locking part of the bracket upward
in the direction of the arrow to separate the
bracket body.
Checking the space around the product
may cause fire and damage the product. Maintain enough space around the product as shown in the
diagram when installing the product.
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The exterior may differ depending on the product.
Adjusting the Product Tilt
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The colour and shape of parts may differ from what is shown. Specifications are subject to change without
notice to improve quality.
• The product tilt can be adjusted.
• Hold the lower part of the product and adjust the tilt carefully.
Make sure to have enough space for ventilation when placing the product. An internal temperature rise
10 cm 10 cm
10 cm
10 cm 10 cm
-5.0° (±2.0°) ~ 15.0° (±2.0°)
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Install your wall mount on a solid wall perpendicular to the floor. Before attaching the wall mount to surfaces
other than plaster board, please contact your nearest dealer for additional information. If you install the
product on a slanted wall, it may fall and result in severe personal injury. Samsung wall mount kits contain a
detailed installation manual and all parts necessary for assembly are provided.
Model name VESA screw hole specs
(A * B) in millimetres
Standard Screw
Quantity
C32G3*T* 100.0 x 100.0 M4 4 EA
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Do not install your Wall Mount Kit while your product is turned on. It may result in personal injury due to
electric shock.
Anti-theft Lock
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An anti-theft lock allows you to use the product securely even in public places.
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The locking device shape and locking method depend on the manufacturer. Refer to the user guide
provided with your anti-theft locking device for details.
To lock an anti-theft locking device:
Wall Mount Kit Specifications (VESA)
Do not use screws that are longer than the standard length or do not comply with the VESA standard
screw specifications. Screws that are too long may cause damage to the inside of the product.
When installing the wall mount other than the specified product, its installation may be difficult.
For wall mounts that do not comply with the VESA standard screw specifications, the length of the
screws may differ depending on the wall mount specifications.
Do not fasten the screws too firmly. This may damage the product or cause the product to fall,
leading to personal injury. Samsung is not liable for these kinds of accidents.
Samsung is not liable for product damage or personal injury when a non-VESA or non-specified wall
mount is used or the consumer fails to follow the product installation instructions.
Do not mount the product at more than a 15 degree tilt.
Standard dimensions for wall mount kits are shown in the table below.
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Fix the cable of your anti-theft locking device to a heavy object such as a desk.
Put one end of the cable through the loop on the other end.
Insert the locking device into the anti-theft lock slot at the back of the product.
Lock the locking device.
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An anti-theft locking device can be purchased separately.
Refer to the user guide provided with your anti-theft locking device for details.
Anti-theft locking devices can be purchased at electronics retailers or online.
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Control Panel
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The colour and shape of parts may differ from what is shown. Specifications are subject to change without
notice to improve quality.
Parts
Description
Power LED
JOG Button
Multi directional button that helps navigate.
This LED is power status indicator.
Function Key Guide
To use the Function Key Guide, press the JOG button when the screen
is turned on.
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When the product not displays the OSD menu, the JOG Button could be
used as below.
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Up : Change the setting.Brightness
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Down : Change the setting.Volume
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Left or Right : Change the setting.Source
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PRESS(ENTER): The selected item will be applied.
Power Off
Turns off the product.
Source
Changes the input source. A message will appear on the top right corner
of the screen if the input source has been changed.
Menu
Displays the main on-screen menu.
Back
Exits from the menu page.
Eye Saver Mode
Press the enable or disable mode. ( : On, : Off) Eye Saver
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Back
Function Key Guide
Power LED
PRESS(ENTER)
LEFT RIGHT
JOG Button
UP
DOWN
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The functions available may vary depending on the product model. The colour and shape of parts may differ
from what is shown. Specifications are subject to change without notice to improve quality. Refer to the
actual product.
Connecting and Using a Source Device
Chapter 03
Read below before connecting the product.
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Connecting parts may differ in different products.
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Provided ports may vary depending on the product.
1
Before connecting the product, check the shapes of both ports of the supplied signal cables and
the shapes and locations of the ports on the product and external device.
2
Before connecting the product, make sure you remove the power cables from both the product and
the external device to prevent damage to the product due to a short circuit or over current.
3
After all signal cables have been properly connected, connect the power cables back to the product
and the external device.
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After connecting is completed, make sure you read the user guide to acquaint yourself with the
product functions, precautions and other information required to use the product properly.
HDMI 1 HDMI 2 DPSERVICEDC 19V
Port
Description
Connect the power cord for your monitor to the DC 19V port on the back of the product.
DC 19V
Connect to a USB device. (For software upgrade only.)
SERVICE
Connects to a PC using a DP cable.
Connects to a source device using an HDMI cable or HDMI-DVI cable.
HDMI
DP
Connect to an audio output device such as headphones or earphones.
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A DP cable shorter under 1.5 m in length is recommended. Using a cable longer than 1.5 m can affect the
picture quality.
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Use a VESA certified DP 1.2 cable or higher and its gender.
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Use headphones or earphones when activating sound with an HDMI-HDMI or DP cable.
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The headphones or earphones jack supports only the 3 conductor tip-ring-sleeve (TRS) type.
Connecting and Using a PC
Select a connection method suitable for your PC.
Connection Using the HDMI Cable
Connection Using an HDMI-DVI Cable
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The audio function is not supported if the source device is connected using the HDMI-DVI cable.
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The optimum resolution may not be available with an HDMI-DVI cable.
HDMI
HDMI
Connection Using an DP Cable
Connecting to headphones or earphones
DP
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Connecting the Power
Setting Optimum Resolution
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If you want to set the optimum resolution for your computer, please refer to (Q&A) → “How can I change the
resolution?”
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1
Connect the power cable to the AC/DC adapter.
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Next, connect the power cable to the power outlet.
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Press the JOG button at the bottom of the product to turn it on.
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The input voltage is switched automatically.
Then, connect the AC/DC adapter to the DC 19V port on the back of the product.
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The functions available may vary depending on the product model. The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.
2nd 3rd
Menu
Function Key Guide →
Chapter 04
Brightness
You can adjust the general brightness of the picture. (Range: 0~100)
A higher value will make the picture appear brighter.
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This menu is not available when is set to .Game Mode DRC
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This menu is not available when is set to .Picture Mode Non-custom
Black Equalizer
Contrast
Adjust the contrast between the objects and background. (Range: 0~100)
A higher value will increase the contrast to make the object appear clearer.
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This menu is not available when is set to .Game Mode DRC
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This menu is not available when is set to .Picture Mode Non-custom
Adjust the brightness of dim areas.
The closer the value is to 100, the brighter the darker areas of the screen will make it easier to spot enemies when playing games. To find enemies more
easily during the game, use a higher value. The closer the value is to 0, the darker areas of the screen will be darker, increasing the contrast.
Description
Picture
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When the is enabled, this menu cannot be used. Eye Saver Mode
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Picture Mode User when set to a mode other than , this menu cannot be used.
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2nd 3rd Description
Picture Mode
This menu provides an optimum picture quality suitable for the environment where the product will be used .
• Picture mode: Obtain image quality suitable for viewing pictures.
Custom: Customise the contrast and brightness as required.
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• RTS: Get brightness and image quality suitable for role-playing games.
• FPS: Get the brightness and contrast suitable for first-person shooters.
• Custom: Customise the contrast and brightness as required.
• Standard: Obtain a picture quality suitable for editing documents or using Internet.
• Cinema: Obtain the brightness and sharpness of monitors suitable for enjoying video and DVD
content.
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This option is available when is disabled.FreeSync
Change the picture size.
Wide: Display the picture in widescreen regardless of the aspect ratio of the input source.
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4:3: Display the picture in 4:3 regardless of the aspect ratio of the input source.
Screen Ratio
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2nd 3rd Description
Color
Color Tone
• Red: Adjust the red saturation level. Values closer to 100 mean greater intensity for the colour.
• Green: Adjust the green saturation level. Values closer to 100 mean greater intensity for the colour.
• Blue: Adjust the blue saturation level. Values closer to 100 mean greater intensity for the colour.
• Color Tone : Select a colour tone that best suits your viewing needs.
‒ Cool Normal: Set the colour temperature to be cooler than mode.
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User: Customise the colour tone.
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Normal: Display the standard colour tone.
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Warm Normal: Set the colour temperature to be warmer than mode.
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sRGB: Display the sRGB mode colour tone.
Adjust the tint of the screen.
er
Adjust the middle level of luminance.
Turn on or off Eye Saver Mode .
Off / 1.8 / 2.0 / 2.2 / 2.4
d Description
ontrast
Accelerate the panel response rate to make video appear more vivid and natural.
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Use mode when not playing a video or game.Standard
The brightness is automatically adjusted to provide the best screen contrast for the current conditions.
r
Description d
r r technology is solution that eliminates screen tearing without all the usual lag and latency. can be operated when you use AMD's
graphic card with supporting solution.
r
For more information, see page.FreeSync (for AMD graphics card)
Off Timer
Control the rear Light switch on the back of the display.
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If you do not want the timer to activate, go to → → to .Game Off Timer Off
The is set to automatically activate 4 hours after the product powers on. This is done in accordance with power supply regulations. Off Timer
2nd 3rd Description
Source
DP
Select the DisplayPort to be used.
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If the connection is not correct, a black screen may be displayed.
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In this case, please check the equipment specifications.
HDMI (2.0)
HDMI (1.4)
Select the HD multimedia interface to be used 1(version 1.4).
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If the connection is not correct, a black screen may be displayed.
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In this case, please check the equipment specifications.
Select the HD multimedia interface to be used 1(version 2.0).
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If the connection is not correct, a black screen may be displayed.
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In this case, please check the equipment specifications.
Language
OnScreen Display
Set the menu language.
English/汉语/한국어/日本語/Français/German/Italian/Русский/Español/Magyarul/Polski/Português/Svenska/Türkçe/
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A change to the language setting will only be applied to the onscreen menu display.
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It will not be applied to other functions on your PC.
• Transparency: Set the transparency of the menu window.
• Position: Adjust the green saturation level. The closer the value is to 100, the greater the color intensity.
‒ V Position: Move the menu position up or down.
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H Position: Move the menu position to the left or right.
• Display Time Display Time: The OSD menu will automatically disappear when not in use during the specified period. is a function to specify how long
you want the OSD menu to disappear.
2nd 3rd Description
System
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2nd 3rd Description
Reset All
Return all the settings for the product to the default factory settings.
Sound
Operate the Jog key up/down to activate/deactivate the muffler function and adjust the volume.
USB Update
Update software using an update file on a USB device.
1
Save the update file (in .bin format) that you downloaded from the Samsung Electronics website (http://www.samsung.com/sec) to a USB device.
2
Connect the USB device to the SERVICE port ( ) on the monitor.
Select → → .Support Software Update
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Follow the instructions on the screen to proceed with update.
4
Your product will turn itself off and on again automatically after completing update, and then turn off your product .
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Remove the power cord from the power outlet and then reconnect the cord after turning off.
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To perform software update by using a USB device, first format the USB device to FAT32
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When updating by a USB device, be sure to use the device whose version of USB 3.0 or lower.
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When performing update, make sure that only one BIN file ( .bin) is saved in the root directory.
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If the message is displayed, this is probably due to the following reasons. No USB devices detected. Please check and try again.
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A USB device is not connected to the SERVICE port ( ) .
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The files in the connected USB device are not compatible formats.
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There are no valid update files found in the connected USB device. (There are no update files saved in the memory or the file names are incorrect.)
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Never turn off the power nor change the input source during self diagnosis. If possible, try not to interrupt testing.
Perform this test when you experience a problem with your monitor's picture.
Self Diagnosis
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Installing the Software
Chapter 05
Easy Setting Box
Easy Setting Box enables users to use the product by partitioning multiple sections.
To install the latest version of Easy Setting Box, download it from the Samsung Electronics website at
http://www.samsung.com.
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The software may not work properly if you do not restart the PC after the installation.
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The Easy Setting Box icon may not appear depending on the PC system and the product specifications.
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If the shortcut icon does not appear, press the F5 key.
Restrictions and Problems with the Installation
The Easy Setting Box installation may be affected by the Graphics Card, Motherboard and the
Networking Environment.
System Requirements
OS Hardware
• Windows 7 32Bit/64Bit
• Windows 8 32Bit/64Bit
• Windows 8.1 32Bit/64Bit
• Windows 10 32Bit/64Bit
• At least 32MB of memory
• At least 60MB of free space on the hard disk drive
Driver Installation
To install the latest version of the product driver, download it from the Samsung website (http://www.
samsung.com).
―
You can set the optimum resolution and frequency for this product by installing the corresponding drivers.
21
Check the following.
Screen issue
Installation issue
The screen keeps switching on and off.
Check the cable connection between the product and PC, and ensure the connectors are locked.
Blank spaces are found on all four sides of the screen when an HDMI or HDMI-DVI cable is connected
to the product and PC.
The blank spaces found on the screen have nothing to do with the product.
Blank spaces on the screen are caused by the PC or graphics card. To resolve the problem, adjust the
screen size in the HDMI or DVI settings for the graphics card.
If the graphics card settings menu does not have an option to adjust the screen size, update the
graphics card driver to the latest version.
(Please contact the graphics card or PC manufacturer for further details about how to adjust the
screen settings.)
The power LED is off. The screen will not switch on.
Check that the power cable is connected properly.
If a problem occurs with the product screen, run to check that the product is working Self Diagnosis
properly.
―
Before calling Samsung Customer Service Centre, test your product as follows. If the problem persists,
contact Samsung Customer Service Centre.
Requirements Before Contacting Samsung
Customer Service Centre
Troubleshooting Guide
Chapter 06
22
Checking the Resolution and Frequency
If a resolution that is not supported (see the ) is selected, then the screen Standard Signal Mode Table
may not be displayed properly.
―
The displayed resolution may vary, depending on the PC system settings and cables.
Product diagnosis (Screen issue)
If a problem occurs with the product screen, run to check that the product is working Self Diagnosis
properly.
The message appears.Check the cable connection and the settings of the source device.
Check that the cable is properly connected to the product.
Check that the device connected to the product is powered on.
OVER RANGE is displayed.
This message appears when the signal from the graphics card exceeds the maximum resolution or
frequency for the product.
Change the maximum resolution and frequency to suit the product performance, referring to
Standard Signal Mode Table (
P.26
).
The images on the screen look distorted.
Check the cable connection to the product.
The screen is not clear. The screen is blurry.
Remove any accessories (video extension cable, etc.) and try again.
Set the resolution and frequency to the recommended level.
The screen appears unstable and shaky. There are shadows or ghost images left on the screen.
Check that the resolution and frequency for the PC are within the range of resolution and frequency
compatible with the product. Next, if required, change the settings, referring to Standard Signal
Mode Table ( P.26 ) in this manual and the menu on the product.Information
The screen is too bright. The screen is too dark.
Adjust and .Brightness Contrast
Screen colour is inconsistent.
Change the settings.Color
The colours on the screen have a shadow and are distorted.
Change the settings.Color
White does not really look white.
Change the settings.Color
There is no image on the screen and the power LED blinks every 0.5 to 1 second.
The product is operating in power-saving mode.
Press any key on the keyboard or move the mouse to return to normal operating mode.
Text is blurry.
If using a Windows OS (e.g. Windows 7, Windows 8, Windows 8.1 or Windows 10): Go to Control Panel
→ Fonts → Adjust ClearType text and change Turn on ClearType .
Video playback is choppy.
Playback of high-definition large video files can be choppy. This may be because the video player is
not optimised for the PC resource.
Try playing the file on another video player.
Sound issue
There is no sound.
Re-check the condition of the connected audio cable and/or adjust the volume.
Check the volume.
Check whether audio is set to mute.
The volume is too low.
Adjust the volume.
If the volume is still low after turning it up to the maximum level, adjust the volume on your PC sound
card or software programme.
Video is available but there is no sound.
Sound cannot be heard if an HDMI-DVI cable is used to connect the input device.
Connect the device using an HDMI cable or a DP cable.
Source device issue
A beeping sound is heard when my PC is booting.
If a beeping sound is heard when your PC is booting, have your PC serviced.
23
―
Refer to the user manual for your PC or graphics card for further instructions on adjustment.
―
The path to the settings depends on the installed OS.
Q & A
How can I change the frequency?
Set the frequency on your graphics card.
• Windows 7: Go to Control Panel → Appearance and Personalization → Display → Screen Resolution → Advanced settings → Monitor, and adjust Screen Refresh Rate under Monitor settings.
• Windows 8(Windows 8.1): Go to Settings → Control Panel → Appearance and Personalization → Display → Screen Resolution → Advanced settings → Monitor, and adjust Refresh rate under Monitor settings.
• Windows 10: Go to Settings → System → Display → Advanced display settings → Display adapter properties → Monitor, and adjust Screen refresh rate under Monitor settings.
How can I change the resolution?
• Windows 7: Go to Control Panel → Appearance and Personalization → Display → Screen Resolution → Adjust Resolution.
• Windows 8(Windows 8.1): Go to Settings → Control Panel → Appearance and Personalization → Display → Adjust Resolution, and adjust the resolution.
• Windows 10: Go to Settings → System → Display → Advanced display settings, and adjust the resolution.
How do I set power-saving mode?
• Windows 7: Go to Control Panel → Appearance and Personalization → Personalization → Screen Saver Settings → Power options or BIOS SETUP on the PC.
• Windows 8(Windows 8.1): Go to Settings → Control Panel → Appearance and Personalization → Personalize → Screen Saver Settings → Power options or BIOS SETUP on the PC.
• Windows 10: Go to Settings → Personalization → Lock screen → Screen timeout settings → Power & sleep or BIOS SETUP on the PC.
24
General
Model Name
Size
Display area
Pixel Pitch
Maximum Pixel Clock
Power Supply
Signal connectors
Environmental conditions
Based on the AC voltage of the adapter. For the DC voltage of the product, refer to the product label.
C32G3*T*
32 Class (31.5 Inches / 80.1 cm)
698.40 mm (H) x 392.85 mm (V)
0.363 mm (H) x 0.363 mm (V)
96.16 MHz (4pixel/clock)
AC100-240V~ 50/60Hz
HDMI, DisplayPort
Operating
Temperature: 0 °C – 40 °C (32 °F – 104 °F)
Humidity: 10 % – 80 %, non-condensing
Storage
Temperature: -20 °C – 45 °C (-4 °F – 113 °F)
Humidity: 5 % – 95 %, non-condensing
Specifications
Chapter 07
25
• Plug-and-Play
This product can be installed and used with any Plug-and-Play compatible systems. Two-way data exchange between the product and PC system optimises the product settings. Product installation takes place
automatically. However, you can customise the installation settings if desired.
• Panel Dots (Pixels)
Due to the nature of the manufacturing of this product, approximately 1 pixel per million (1ppm) may be brighter or darker on the LCD panel. This does not affect product performance.
• The specifications are subject to change without notice to improve quality.
• For detailed device specifications, visit the Samsung website.
• To access the EPREL registration of the model:
(1)
Go to https://eprel.ec.europa.eu
(2) Get the model identifier from the energy label of the product and type it in the search box
(3) Energy Labelling information of the model is shown
* You can directly access the product information via https://eprel.ec.europa.eu/qr/##### (
registration no.)
The registration no. can be found on the rating label on your product.
Standard Signal Mode Table
Model Name C32G3*T*
Synchronization Vertical Frequency
48 ~ 165 Hz
Resolution Optimum Resolution
Maximum Resolution
If a signal that belongs to the following standard signal modes is transmitted from your PC, the screen will automatically be adjusted. If the signal transmitted from the PC does not belong to the standard signal
modes, the screen may be blank even though the power LED turns on. In such a case, change the settings according to the following table by referring to the graphics card user manual.
1920 x 1080 @ 60 Hz(HDMI)
1920 x 1080 @ 120 Hz (HDMI1)
1920 x 1080 @ 165 Hz (HDMI2 / DisplayPort)
Resolution
Horizontal Frequency
(kHz)
Vertical Frequency
(Hz)
Pixel Clock
(MHz)
Sync Polarity
(H/V)
Port
HDMI2 IN
DP IN
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
IBM, 720 x 400
MAC, 640 x 480
MAC, 832 x 624
MAC, 1152 x 870
VESA, 640 x 480
VESA, 640 x 480
VESA, 640 x 480
VESA, 800 x 600
VESA, 800 x 600
VESA, 800 x 600
VESA, 800 x 600
VESA, 1024 x 768
VESA, 1024 x 768
VESA, 1024 x 768
VESA, 1152 x 864
VESA, 1280 x 720
VESA, 1280 x 800
31.469
35.000
49.726
68.681
31.469
37.861
37.500
35.156
37.879
48.077
46.875
48.363
56.476
60.023
67.500
45.000
49.702
70.087
66.667
74.551
75.062
59.940
72.809
75.000
56.250
60.317
72.188
75.000
60.004
70.069
75.029
75.000
60.000
59.810
28.322
30.240
57.284
100.000
25.175
31.500
31.500
36.000
40.000
50.000
49.500
65.000
75.000
78.750
108.000
74.250
83.500
-/+
-/-
-/-
-/-
-/-
-/-
-/-
+/+
+/+
+/+
+/+
-/-
-/-
+/+
+/+
+/+
-/+
26
HDMI1 IN
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
63.981
79.976
55.935
60.000
65.290
67.500
135.600
156.000
185.625
60.020
75.025
59.887
60.000
59.954
60.000
120.000
144.000
165.000
108.000
135.000
106.500
108.000
146.250
148.500
285.500
326.350
381.980
+/+
+/+
-/+
+/+
-/+
+/+
+/-
+/-
+/-
O
O
O
O
O
O
O
O
O
―
Horizontal Frequency
The time required to scan a single line from the left to the right side of the screen is called a horizontal cycle. The reciprocal number of a horizontal cycle is called horizontal frequency. Horizontal frequency is measured in kHz.
―
Vertical Frequency
Repeating the same picture dozens of times per second allows you to view natural pictures. The repeat frequency is called "vertical frequency" or "refresh rate" and is indicated in Hz.
Resolution
Horizontal Frequency
(kHz)
Vertical Frequency
(Hz)
Pixel Clock
(MHz)
Sync Polarity
(H/V)
Port
HDMI2 IN DP IN
VESA, 1280 x 1024
VESA, 1280 x 1024
VESA, 1440 x 900
VESA, 1600 x 900
VESA, 1680 x 1050
VESA, 1920 x 1080
VESA, 1920 x 1080
VESA, 1920 x 1080
VESA, 1920 x 1080
―
This product can be set to only one resolution for each screen size to obtain the optimum picture quality due to the nature of the panel. Using a resolution other than the specified resolution may degrade the picture quality.
To avoid this, it is recommended that you select the optimum resolution specified for your product.
27
HDMI1 IN
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
-
-
Chapter 08
Responsibility for the Pay Service (Cost to
Customers)
―
When the service is requested, in spite of in warranty, we may charge you for a visit from a service technician
in the following cases.
Not a product defect
Cleaning of the product, Adjustment, Explanation, Re-installation and etc.
If a service technician is requested to give instructions on how to use product or simply adjusts
options without disassembling product.
•
If a defect is caused by external environmental factors (Internet, Antenna, Wired Signal, etc.)
•
If a product is reinstalled or devices are connected additionally after installing the purchased
product for the first time.
•
If a product is reinstalled to move to a different spot or to move to a different house.
•
If the customer requests instructions on how to use another company's product.
•
If customer requests instructions on how to use the network or another company's Programme.
•
If customer requests software installation and setup for the product.
•
If a service technician removes/cleans dusts or foreign materials inside of the product.
•
If customer requests an installation additionally after purchasing a product through homeshopping
or online.
•
Appendix
A Product damage caused by customer's fault
Others
―
If customer requests a service in case the product has no defect, service fee may be charged. So please
read User Manual first.
•
•
If product fails by natural disaster. (lightning, fire, earthquake, flood damage, etc)
If consumable components are all used up. (Battery, Toner, Fluorescent lights, Head, Vibrator,
Lamp, Filter, Ribbon, etc.)
Product damage caused by customer's mishandling or wrong repair
If a product damage is caused by;
External impact or drop.
Use of supplies or separately sold product unspecified by Samsung.
Repair from a person besides an engineer of outsourcing service company or partner of Samsung
Electronics Co., Ltd.
Remodeling or repairing the product by customer.
Using it with incorrect voltage or non-authorised electrical connections.
Not following the "cautions" in User Manual.
•
•
•
•
•
•
28
FreeSync (for AMD graphics card)
FreeSync technology is solution that eliminates screen tearing without all the usual lag and latency.
This feature will eliminate screen tearing and lag during game play. Improve your gaming experience.
The displayed menu items on the monitor may vary, depending on the monitor model and FreeSync
compatibility with the AMD graphics card.
• Off FreeSync: Disable .
• On FreeSync: Turn on the AMD graphics cards' function. You may experience intermittent flickers
when playing some games.
Apply the optimum resolution when using .FreeSync
The refresh rate setting method please refer to Q & A → How can I change the frequency?
―
The function is only enabled in or mode.FreeSync HDMI DisplayPort
Use the HDMI/DP cable provided by the manufacturer when using .FreeSync
If you use the function while playing a game, the following symptoms may occur:FreeSync
•
The screen may flicker depending on the type of graphics card, the game option settings, or the
video being played. Try the following actions: decrease the game setting values, change the
current mode to , or visit the AMD website to check your graphics driver’s version andFreeSync Off
update it with the latest one.
•
While you are using the function, the screen may flicker due to variation of the outputFreeSync
frequency from the graphics card.
• The response rate during the game may fluctuate depending on the resolution. A higher resolution
generally decreases the response rate.
• The sound quality of the monitor may be degraded.
If the Ver. is set to , the mode is disabled.DisplayPort 1.1 FreeSync
―
If the function is in use and the text displayed on the PC screen looks blurry or corrupted, resolveFreeSync
the issue by changing the resolution of the PC screen to the recommended resolution.
―
―
If you encounter any issues when using the function, contact the Samsung Service Centre.
―
If you change the screen resolution while the function is , the screen may intermittently blank out due to On
the graphic card. Set to and change the resolution. FreeSync Off
―
The function is unavailable in the devices (e.g. AV devices) that have no AMD graphic card. If the function is
applied, the screen may have malfunction .
Make sure to install the latest official graphics drivers from AMD that support .FreeSync
―
For additional AMD graphics card models that support the feature, visit the official AMD website.FreeSync
―
Select if you are using a graphics card from a different manufacturer.FreeSync Off
The models in the Graphics Cards list supports FreeSync
FreeSync can only be used with specific AMD graphics card models. Refer to the following list for
supported graphics cards :
―
When applying the function via the HDMI cable, it may fail to work due to the bandwidth limitation FreeSync
of certain AMD graphics card.
•
Radeon™ Pro Duo (2016 edition)
•
Radeon™ R9 Nano series
•
Radeon™ R9 Fury series
•
Radeon™ R9/R7 200 series (excluding R9
270/X, R9 280/X)
•
Radeon™ RX Vega series
•
Radeon™ RX 500 series
•
Radeon™ RX 400 series
Radeon™ R9/R7 300 series (excluding R9
370/X, R7 370/X, R7 265)
•
29
