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EN
©2020 Hestan Commercial Corporation
21
SERVICE
All warranty and non-warranty repairs should be performed by qualified service personnel. To
locate an authorized service agent in your area, contact your Hestan dealer, local representative, or
Hestan. Before you call, please have the model number and serial number information on hand.
Hestan Commercial Corporation
3375 E. La Palma Avenue
Anaheim, CA 92806
(888) 905-7463
FINAL SETUP
(CONTINUED)
Verify ignition at each burner. Igniter will make a clicking sound until the flame lights within 4
seconds, then the clicking will stop. Check flame characteristics at each burner per the descriptions
below. Flames should be stable and not dance or lift off the burner ports. Flame may need to burn
for a few minutes to purge the gas lines of impurities. These appear as intermittent orange tips
or even tiny sparks in the flame. This is normal and the flame will eventually stabilize like those
shown in the image below.
If after a few minutes the flames continue to burn mostly yellow, verify that the burner head is
properly installed on top of the base, then retest. Use caution when handling the burner head.
They can be very hot.
Turn down the control knob to the simmer setting to check function.
Check each burner individually, then check they operate satisfactorily with other burners on.
Light blue flame - Natural gas normal flame
Light blue flame with yellow tips - LP gas normal flame
Yellow flame - Needs adjustment
If after all the above tests still result in mostly yellow flames, or the burners do not light, contact
Hestan customer service to schedule a service call.
GAS GRIDDLE
The gas griddle does not have flame/burner adjustments. Turn the control knob to HIGH, verify
that the griddle heats up. You may also notice a constant orange glow at the rear vents of the
griddle area. This is normal during operation of the griddle.
Turn all burners off when testing is complete.
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