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1616
Check the following before asking for repair. For follow-up service and any inquiry you may have while using the product,
please contact our Customer Center, or homepage at http://www.globalhurom.com Check the manufacturer’s number or
the number under the barcode when requesting for follow-up service or parts.
12. Before Requesting for Repair
Common
It does not operate only
with the product body.
Check if the chamber set of the juicer or the container of the blender and the
product body are properly assembled. Make sure to turn the power off when
assembling or disassembling the product.
Assemble it so that it is
aligned with the safety
sensor.
Check if it is assembled in accordance with the guide mark. Make sure to turn the
power off when assembling or disassembling the product.
There are cracks or
scratch marks on the
product.
In the process of making the molding, curve-shaped marks are created in
addition to the straight-lined mold marks. They are normal parts and do not affect
the operation at all.
It does not work.
Check if the power cord is properly inserted. The machine may not work after
a long period of use. It will operate normally after the heat of the product body
(motor) cools down. Check if the product is properly assembled. If the product
is assembled incorrectly, it will not work. Check if the product is assembled
according to the steps specified in the assembly guide. Refer to the assembly
guide page.
The juicer stops operating
during juicing.
Juice may leak through the pulp outlet immediately after inserting ingredients.
Have an excessive amount of ingredients or extremely thick ingredients been
inserted? Refer to Page 9 of the manual to activate a reverse rotation. For safety, a
timer, which automatically stops after about 5 minutes from the start of operation,
is set. Press the [START/STOP] button again briefly to start operation.
Juice leaks through the
pulp outlet immediately
after
the ingredients are
inserted.
Depending on the inserted ingredients, small amounts of juice may leak through
the pulp outlet. This is not a product defect but, rather, a phenomenon caused
by the characteristics of the ingredients. The leakage will stop once the product
starts running. If the leakage continues, contact the Customer Service Center.
Juicer
Juice flows back into the
hopper.
Did you extract juice with the juice cap closed? When juicing with the juice cap
closed, the juice may flow backward into the hopper. If the contents are not
sufficiently discharged even after opening the juice cap again, open the hopper
cover and empty out the contents.
Juice leaks between the
hopper and the chamber,
or between the chamber
and the product body.
Is the hopper packing or chamber packing assembled correctly? The juice will
leak if the hopper packing or chamber packing has been assembled upside-down
or incompletely. Check if the packing is assembled properly.
The hopper does not open.
There may be excessive pulp remaining inside. Operate the product to discharge
the pulp inside or repeat the process of activating a reverse rotation for about
10 seconds and then stopping 2 to 3 times. Then, the hopper will open without
any issue. Were any foreign substances or solid matter (hard seeds such as
persimmon seed) inserted? If any foreign substances or solid matters are
inserted, parts may be damaged more seriously when attempting a reverse
rotation so contact the Customer Service Center and request after-sales service.
The chamber shakes
during juicing.
The product may wobble slightly due to the motions of the product body's motor.
Depending on the ingredients' characteristics (hard or tough), motions are
generated in various magnitudes. This is not a malfunction but, rather, a normal
phenomenon observed when the screw rotates. Compared to soft ingredients
with much water content, relatively harder ingredients may seem to produce a
greater vibration. (e.g., carrots, potatoes, radishes, beets, kohlrabi, etc.)
The discharge cover is
closed but the pulp is
discharged.
Even if the lever is closed, pulp will be discharged naturally. Depending on the
ingredients used, there may be a difference in the amount and speed of discharge.
An unusual noise is heard
while juicing.
It is a natural sound produced when ingredients are being crushed. If the
ingredients are hard or tough like apples, carrots, cabbage, celery, beets, etc., the
extraction noise may be louder than that heard when juicing softer ingredients.
The screw stopped during
operation but a reverse
rotation does not work
automatically.
If the power is unstable, the product may not perform a reverse rotation
automatically. Refer to Page 9 of the manual and activate a reverse rotation.
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