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Notes
National service hotline
400-8899- 315
Service Guide
Fault Handling
Handling method
Possible causes
Fault phenomenon
Safety Warning
Safety Precautions
Matters that may cause minor injury or property damage
• In the case of power up, do not plug or unplug the power cord with wet hands
to avoid electric shock;
• Do not force the water tank to work in the case of no water;
• Do not add any additives not produced or supervised by the company to the
water tank;
• Do not put or place anything or pets into the water tank;
• Do not add water to the atomization outlet;
• When the humidifier is working, do not touch the water in the water tray or the
parts sank in the water;
• Do not cover the atomization outlet, and please keep it clear above the outlet;
• Do not replace the power cord without authorization, or connect the power cord
halfway or use other appliances in parallel;
• Do not place the appliance near water source;
• Do not disassemble, modify or repair internal parts without authorization;
• Do not climb or sit on the appliance;
• Do store flammable or explosive materials around the humidifier. Do not place
it near heat source;
• Do not directly flush the humidifier with water;
• Do not turn off the humidifier by unplugging the power cord directly.
• Please use purified water for humidification;
• Please do not use a damaged or worn power cord; Do not replace the power
cord without authorization. If the power cord is damaged, it must be replaced
by the manufacturer, its service department or professional from similar
department to avoid danger.
• The power must be cut off in thunderstorm;
• When an abnormal phenomenon (like a burnt smell) occurs, the operation
must be stopped and the power supply is cut off.
• Please unplug the power cord and clean the water tank, when the appliance is
not used for a long time;
• This appliance has aromatherapy function. If it is not used for a long time, you
should first clean the aromatherapy cotton in the aromatherapy box and add a
new aromatherapy liquid;
• To avoid bacterial growth, please always change the water in the water tank
and the water in the water tray;
• When the appliance is moved, please unplug the power cord to keep the water
tank stable and to prevent the water from overflowing in the water tank;
• If the appliance is tilted when filled with water, be sure to unplug the power
cord immediately and send it for inspection.
• Suitable temperature for this product: 5℃-40℃; relative humidity: less than
80% RH (please fill purified water with water temperature below 40℃)
If the humidifier does not work properly after the following treatments,
please contact the customer service center or local service station.
The humidifier does not
work
The atomized water is
smelly
The humidifying effects
are not ideal.
There is abnormal
noise
The water tank shows
water shortage, but is
filled with water; the
humidifier does not
work for a long time.
The display screen
shows "--"
The display screen
shows "P1"
The power plug is not plugged well
There is no water in the water tank
The water tank is not in place
The water is dirty or storage duration
is too long
The air inlet filter is blocked by dust
The appliance is not in place, tilted or
unstable
Excessive tilting of the appliance at
an angle causes the water level in
the water tank to be judged as low
water level, so the appliance
automatically starts protection mode
and stops.
The water tank is short of water and
the water in the tank is flowing to the
water tray
The water tank is short of water
The power plus is plugged well
The water is added to the tank
The water tank is fastened in
place
The clean water is refilled, or
the water tank and water tray
are cleaned
Clean the filter screen
The appliance is placed on a
solid surface or a flat place
The appliance is put on a flat
and firm place, and kept steady
It does not need to be handled
The water is added to the tank