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11
newair.com
TROUBLESHOOTING
You can resolve most common usage problems easily by reviewing and
following the troubleshooting information below.
Problem
Possible Causes
Solution
The humidor will not
operate.
The unit may be
plugged in using a
different voltage.
Check if using the wrong
voltage.
The circuit breaker
may be tripped or
there is a blown
fuse.
Reset the circuit breaker
or check for a broken
fuse.
The humidor is not
cold enough.
The external
environment may
require a higher
setting.
Lower the temperature of
the humidor.
The door may be
opened too
frequently.
Open the door less
frequently.
The door is not
closed completely.
Make sure the door is
closed securely.
The door seal does
not seal properly.
Replace the seal on the
door. Replacements can
be acquired from
the NewAir customer
support department.
The humidor does
not have sufficient
clearance.
Make sure there is at least
5 inches clearance
between the back of the
unit and any adjacent
walls.
The light does not
work.
There may be a
problem with the
display board.
Contact
the NewAir customer
support department.
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