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6
PROBLEM POSSIBLE CAUSES SOLUTIONS
There is no steam. The appliance is not plugged in, or not
switched on.
Check that your appliance is correctly
plugged in and switched on.
The water level is too low. Unplug your appliance and refill it.
The steam pump has not been primed. Press the steam trigger continuously for a
few seconds to begin steaming.
You are using the appliance for the first
time.
Press the steam trigger continuously for a
few seconds to begin steaming.
The water tank is not fully in place. Ensure that stopper is closed and that the
water tank snaps when put into place.
The appliance is on standby mode. PLEASE REFER TO THE ‘STANDBY’
section.
The appliance does not
heat.
It is not plugged in, or not switched on. Plug in your appliance and switch on.
The appliance is on standby mode. PLEASE REFER TO THE ‘STANDBY’
section.
Water leaks. The water tank is not fully in place or the
stopper is not closed properly.
Ensure that stopper is closed and that the
water tank snaps when put into place.
Steam rate decreases. Calc Sealing Refer to ‘ANTI CALC section in
instructions for use.
The steam leaves stains
on the fabric or the
appliance spits
You are using water with additives. Never add any additive in the water tank.
The appliance has not been cleaned
enough after the descaling operation.
Read carefully the ‘ANTI CALC’ section in
instructions for use.
You are using other liquids than white
vinegar to descale the product.
Use only white vinegar during ‘ANTI
CALC’ procedure.
Appliance steams
continuously.
The steam trigger is on the lock position. or
you have activated the continuous steam
by quick double clic on steam trigger
Unlock the steam trigger or you must click
one time on steam trigger to unlock it
The continuous steam
stop suddenly
The continuous steam stop automatically
after 1minute for double clic appliances
If you want to restart the continuous
steam, you must operate a quick double
clic on steam trigger again.
The steam head is
dripping
You have used the steam boost too often
(for appliance equipped with a steam
boost)
Limit steam boost usage at 3 times a
minute maximum. Separate those boosts
by 20 seconds minimum.
Problems with your iron?
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