®
Kenmore
®
Compact Washer
Lavadora Compacto
Laveuse Compact
Use & Care Guide
Guía de Uso y Cuidado
Guide d’utilisation et d’entretien
English / Español / Français
P/N 157012181 (1710)
Sears Brands Management Corporation
Homan Estates, IL 60179 U.S.A.
www.kenmore.com
Sears Canada Inc.
Toronto, Ontario, Canada M5B 2C3
www.sears.ca
* = Color number, número de color, le numéro de couleur
Models/ Modelos / Modèles: 417.4194*
For best results, a lower-sudsing, HE High Eciency
Detergent made for front loading washers must
be used.
Para obtener mejores resultados, una baja espuma,
H.E. Alta eciencia de detergentes para lavadoras de
carga hizo frente debe ser utilizado.
Pour de meilleurs résultats, et un bas niveau de
mousse, un détergent haute-ecacité HE conçu pour
les laveuses à chargement frontal doit être utilisé.
2
SAVE THESE INSTRUCTIONS FOR
FUTURE REFERENCE.
Important Safety Instructions ................................................. 2-3
Warranty ...................................................................................... 5
Features
.........................................................................................6
Operating Instructions
............................................................7-16
Stain Removal Guide
........................................................... 17-18
Care and Cleaning
...............................................................19-23
Solutions to Common Problems
........................................ 24-27
NOTE
The instructions appearing in this
Use & Care Guide
are not
meant to cover every possible condition and situation that
may occur. Common sense and caution must be practiced
when installing, operating and maintaining any appliance.
Read all instructions before using this appliance. This book
contains valuable information about:
• Operation
• Care
• Service
Keep it in a safe place.
Model Number __________________________
Serial Number ___________________________
Purchase Date ___________________________
This
Use & Care Guide
provides general operating instruc-
tions for your washer. It also contains information about
features for several other models. Your washer may not have
every feature included.
Use the washer only as instructed in this
Use & Care Guide
.
Record Model/Serial Numbers
The model and serial numbers of your washer are found on the
serial plate located inside the door opening. Record and retain
these numbers.
IMPORTANT SAFETY INSTRUCTIONS
WARNING
Please read all instructions before using this appliance.
DANGER
DANGER indicates an imminently hazardous situation
which, if not avoided, will result in death or serious injury.
CAUTION
CAUTION indicates a potentially hazardous situation
which, if not avoided, may result in minor or moderate
injury.
WARNING
WARNING indicates a potentially hazardous situation
which, if not avoided, could result in death or serious
injury.
Denitions
This is the safety alert symbol. It is used to alert you to
potential personal injury hazards. Obey all safety messages
that follow this symbol to avoid possible injury or death.
Recognize safety symbols, words and labels
Safety items throughout this manual are labeled with
a WARNING or CAUTION based on the risk type as
described below:
IMPORTANT
IMPORTANT indicates installation, operation or
maintenance information which is important but not
hazard-related.
Table of Contents
3
PREVENT FIRE
• Do not wash items that have been previously cleaned in,
soaked in, or spotted with gasoline, cleaning solvents,
kerosene, cooking oils, waxes, etc. Do not store these items
on or near the washer. These substances give o vapors or
chemical reactions that could ignite or explode.
• Do not put oily or greasy rags or clothing on top of the
washer. These substances give o vapors that could ignite
the materials.
• Do not add gasoline, cleaning solvents, or other am-
mable or explosive substances to the wash water. These
substances give o vapors that could ignite or explode.
• Under certain conditions, hydrogen gas may be produced
in a hot water system that has not been used for 2 weeks
or more. HYDROGEN GAS IS EXPLOSIVE. If the hot water
system has not been used for such a period, before using
the washer, turn on all hot water faucets and let the water
ow from each for several minutes. This will release any
accumulated hydrogen gas. Hydrogen gas is ammable;
do not smoke or use an open ame during this time.
• Do not store or use gasoline or other ammable vapors or
liquids in the vicinity of this or any other appliance.
• Failure to comply with these warnings could result in re,
explosion, serious bodily injury and/or damage to the
rubber or plastic parts of the washer.
• Do not continue to use the washer if you hear squeaking,
grinding, rubbing or other unusual noises. This could be a
sign of mechanical breakdown and lead to re or serious
injury. Contact a qualied technician immediately.
PROTECT CHILDREN
• Do not allow children to play on or in the washer. Close
supervision of children is necessary when the washer is
used near children. As children grow, teach them the
proper, safe use of all appliances.
• Destroy the carton, plastic bag and other packing materi-
als after the washer is unpacked. Children might use them
for play. Cartons covered with rugs, bedspreads or plastic
sheets can become airtight chambers.
• Keep laundry products out of children’s reach. To prevent
personal injury, observe all warnings on product labels.
• Before the washer is removed from service or discarded,
remove the washer door to prevent accidental entrapment.
• Failure to comply with these warnings could result in seri-
ous personal injuries.
WARNING
To reduce the risk of re, electrical shock, or injury to persons when using this washer, comply with the basic warnings
listed below. Failure to comply with these warnings could result in serious personal injuries.
You can be killed or seriously injured if you don’t follow these Important Safety Instructions:
IMPORTANT SAFETY INSTRUCTIONS
4
Grounding type
wall receptacle
Power cord with
3-prong grounded plug
Do not, under
any circumstances,
cut, remove,
or bypass the
grounding prong.
PREVENT INJURY
• To prevent shock hazard and assure stability during
operation, the washer must be installed and electrically
grounded by a qualied service person in accordance
with local codes. Installation instructions are packed in the
washer for installer’s reference. Refer to
INSTALLATION
INSTRUCTIONS
for detailed grounding procedures. If the
washer is moved to a new location, have it checked and
reinstalled by a qualied service person.
• To prevent personal injury or damage to the washer, the
electrical power cord must be plugged into a properly
grounded and polarized 3-prong outlet. The third grounding
prong must never be removed. Never ground the washer
to a gas pipe. Do not use an extension cord or an adaptor
plug.
• Follow package directions when using laundry products.
Incorrect usage can produce poisonous gas - resulting in
serious injury or death.
• Do not combine laundry products for use in same load
unless specied on the label.
• Do not mix chlorine bleach with ammonia or acids such
as vinegar.
PREVENT INJURY AND DAMAGE TO THE APPLIANCE
To prevent serious personal injury and damage to the
washer:
• All repairs and servicing must be performed by an autho-
rized servicer unless specically recommended in this
Use
& Care Guide
. Use only authorized factory parts.
• Do not tamper with controls.
• Do not install or store the washer where it will be exposed
to the weather.
• Do not install on carpet. Install washer on a solid oor. It
may be necessary to reinforce the oor to prevent vibra-
tion or movement.
• Do not sit on, step on or stand on the washer. Do not rest
heavy loads on top. The washer is not meant to support
weight.
• To reduce the risk of electric shock, disconnect this appli-
ance from the power supply before attempting any user
maintenance. Canceling a cycle or turning the power o
at the console does not disconnect this appliance from the
power supply.
• To prevent injury, do not reach into the washer while parts
are moving. Before loading, unloading or adding items,
press POWER button to stop the cycle. Allow the wash tub
to coast to a complete stop before reaching inside.
• This washer is equipped with an electrical overload
protector. The washer motor will stop if it becomes
overheated.
• Failure to comply with these warnings could result in seri-
ous personal injuries.
WARNING
FIRE/ELECTRICAL SHOCK HAZARD
Avoid re hazard or electrical shock. Do not use an
adaptor plug or extension cord or remove grounding
prong from electrical power cord. Failure to follow this
warning can cause serious injury, re or death.
WARNING
HARMFUL VAPOR HAZARD
Do not use or mix liquid chlorine bleach with other
household chemicals such as toilet cleaners, rust removers,
acid or products containing ammonia. These mixtures can
produce dangerous fumes which can cause serious injury
or death.
IMPORTANT SAFETY INSTRUCTIONS
5
KENMORE LIMITED WARRANTY
FOR ONE YEAR from the date of sale this appliance is warranted
against defects in material or workmanship when it is correctly
installed, operated and maintained according to all supplied
instructions.
WITH PROOF OF SALE, a defective appliance will receive free
repair or replacement at option of seller.
For warranty coverage details to obtain free repair or replace-
ment, visit the web page: www.kenmore.com/warranty
This warranty applies for only 90 DAYS from the sale date in the
United States, and is void in Canada, if this appliance is ever used
for other than private household purposes.
This warranty covers ONLY defects in material and workman-
ship, and will NOT pay for:
1. Expendable items that can wear out from normal use,
including but not limited to lters, belts, bags or screw-in
base light bulbs.
2. A service technician to clean or maintain this appliance, or
to instruct the user in correct appliance installation, operation
and maintenance.
3. Service calls to correct appliance installation not performed
by Sears authorized service agents, or to repair problems
with house fuses, circuit breakers, house wiring, and plumbing
or gas supply systems resulting from such installation.
4. Damage to or failure of this appliance resulting from
installation not performed by Sears authorized service
agents, including installation that was not in accord with
electrical, gas or plumbing codes.
5. Damage to or failure of this appliance, including
discoloration or surface rust, if it is not correctly operated
and maintained according to all supplied instructions.
6. Damage to or failure of this appliance, including
discoloration or surface rust, resulting from accident,
alteration, abuse, misuse or use for other than its intended
purpose.
7. Damage to or failure of this appliance, including
discoloration or surface rust, caused by the use of detergents,
cleaners, chemicals or utensils other than those recommended
in all instructions supplied with the product.
8. Damage to or failure of parts or systems resulting from
unauthorized modications made to this appliance.
9. Service to an appliance if the model and serial plate is
missing, altered, or cannot easily be determined to have the
appropriate certication logo.
Disclaimer of implied warranties; limitation of remedies
Customer’s sole and exclusive remedy under this limited warranty
shall be product repair or replacement as provided herein. Im-
plied warranties, including warranties of merchantability or tness
for a particular purpose, are limited to one year or the shortest
period allowed by law. Seller shall not be liable for incidental or
consequential damages. Some states and provinces do not allow
the exclusion or limitation of incidental or consequential damages,
or limitation on the duration of implied warranties of merchant-
ability or tness, so these exclusions or limitations may not apply
to you.
This warranty applies only while this appliance is used in the
United States or Canada*.
This warranty gives you specic legal rights, and you may also
have other rights which vary from state to state.
* In-home repair service is not available in all Canadian geo-
graphical areas, nor will this warranty cover user or servicer travel
and transportation expenses if this product is located in a remote
area (as dened by Sears Canada Inc.) where an authorized
servicer is not available.
Sears Brands Management Corporation, Homan Estates, IL
60179
Sears Canada Inc., Toronto, Ontario, Canada M5B 2C3
6
Features
Control Lock
Door Latch with
Safety Lock
Laundry Product
Dispenser Drawer
Cascading
Wash Vanes
Pump Filter
Cleanout
Stainless Steel
Wash Drum
Adjustable
Leveling Legs
LED Display
Door Striker
Inner glass with small article
redistribution ramp
As an ENERGY STAR
®
Partner, Sears Brands
Management Corporation has determined
that this product meets the ENERGY STAR
®
guidelines for energy eciency.
7
Operating Instructions
Press the POWER button to turn on the unit. Press the icon
for the cycle desired and the indicator for that cycle will
be illuminated. To power the unit o, press and hold the
POWER button until the unit shuts down.
To change the cycle once the cycle has begun, press and
hold the POWER button to cancel the current cycle, press
the POWER button to turn on unit again, select a new cycle,
and press START again. Just pressing another cycle icon will
not change the cycle.
Cycle Selection
Normal
Use this load for cotton, linen, towels, shirts, sheets, denims
and mixed loads.
Sanitize
Use the Sanitize cycle to clean and sanitize heavily soiled,
colorfast fabrics including towels, bedding, and children’s
clothing.
It is recommended that you set your water heater to 120°
F (49° C) to ensure proper performance during this cycle.
If the setting is lower or the load is extra large, the cycle
time will be extended by 30 minutes or more.
The Sanitize cycle will kill 99.9% of bacteria with no
carryover of bacteria between loads. No bleach or harsh
chemicals are needed, but higher temperatures are re-
quired. Please check fabric care labels to prevent damage.
Follow the fabric care label
instructions on items to be washed.
For best results
NOTE
If the voltage at your outlet is under 110 v, the internal
heater may not adequately heat the wash water. If
the cycle is interrupted while the water is heating, the
nal temperature of the wash water may be lower and
sanitization may be reduced.
NOTE
Only sanitizing cycles have been designed to meet the
requirements of NSF P172 protocol for sanitization ecacy.
NOTE
You may deselect Extra Rinse if you wish to perform a
spin only cycle or select No Spin if you want to perform a
drain only cycle.
max
light
sanitize
eco cold
high
extra heavy
heavy
medium
extra light
cold
warm
hot
no spin
med
low
Cycles
Steam
This manual covers many models and not all cycles, options, or features listed are available on every model. Console shown above for
reference only. Your model may dier.
Heavy Duty
Use this cycle for heavily soiled, durable garments such as
towels, sports gear or fabric tote bags. For best soil and
stain removal, use the hottest water safe for the fabrics
being washed.
Casual
Use this cycle for cottons and blends with a permanent
press or no-iron nish.
Delicates
Use this cycle for lightly soiled knits and delicates which
require gentle washing.
Rinse & Spin
Select Rinse & Spin for loads that need a cold water rinse
or to add fabric softener that may have been omitted in
a regular cycle. Add the fabric softener to the dispenser
chamber. Select the spin speed appropriate for the load.
In the Sanitize cycle the wash water is heated by an
internal boost heater as the load tumbles. Cold water is
added to cool down the load prior to drain and spin.
NSF Protocol P172
Sanitization Performance of Residential
and Commercial, Family-Sized Clothes
Washers
2 41 3 5 6
1
POWER Button
3
Favorites Button
5
Soil Level Button
2
Cycle Selection
4
Cycle Options / Cycle Status Display
6
START/PAUSE Button
8
Steam Cycle Selection Specialty Cycle Selection
IMPORTANT
If washer is paused during the steam portion of a
steam cycle, the door will remain locked due to higher
temperature in drum. DO NOT force open - it will unlock
upon cooling.
NOTE
• Steam may not necessarily be visible inside drum during
the steam cycles.
• Steam may not be present during entire cycle.
NOTE
Steam Refresh is not a washing cycle. It is intended for
clean, dry clothes. Take care not to load items with stains.
NOTE
Washing wool garments labeled “Dry Clean Only” or
using chlorine bleach can result in permanent damage.
To scroll through the steam cycles, continue to press the
Steam Cycles icon. The selected cycle will be shown in the
text display.
To scroll through the specialty cycles, continue to press the
Specialty Cycles icon. The selected cycle will be shown in
the text display.
Fast Wash
Quickly wash a small, lightly soiled load in 22 minutes.
Whites
Use this cycle for white fabrics and lightly colored clothing.
Refer to fabric care label for use of liquid chlorine bleach.
Hot water is recommended to ensure optimal bleach
activation. For peak rinsing performance and to avoid
chlorine residues on your laundry add fresh rinse to this cycle.
Wool
Designed for a small load of machine-washable woolen
items, the wool cycle uses gentle washing action along
with cold rinses to eliminate shrinking and damage to
wool. You may use an wool detergent approved for
front load washers.
Steam Refresh
Refresh a small load of dry clothes with the perfect
amount of steam. Steam alone will infuse into the dry
load as it tumbles to refresh fabrics, remove odors, and
release wrinkles, reducing ironing. Remove load, hang or
iron as necessary.
Normal with Steam
Steam cycle for cotton, linen, towels, shirts, sheets, denims
and mixed loads.
Casual with Steam
Steam cycle for cycle for cottons and blends with a
permanent press or no-iron nish.
Jeans
Select this specialty cycle for washing an entire load of
lightly to normally soiled denim jeans or similarly-colored
cotton khakis.
Clean Washer
To clean and freshen the washer, perform the clean
washer cycle. This maintenance cycle uses hot water and
two cold rinses to remove residue that may cause odor.
See “Inside Routine Cleaning (Preventive)” for detailed
information about the clean washer cycle.
Operating Instructions
9
Operating Instructions
Cycle Settings
Appropriate wash temperature, spin speeds, soil level and
options will be displayed for each cycle. The settings can
be changed before the cycle is started. Make modications
according to ber content, colorfastness and soil level. If
changes are attempted after the cycle starts a signal will
beep and “
Not possible
” will be displayed.
Spin Speed
Soil Level
Max, High, Medium and Low spin speeds are available for
each cycle. The spin speed and/or duration of nal spin
vary from model to model and cycle to cycle.
Increasing the spin speed will extract more water, decrease
drying time and conserve energy. Decreasing the spin speed
will reduce wrinkling.
Select Low spin speed to gently spin items that should be
line dried.
Use No Spin to omit all intermediate spinning phases and
the nal spin at the end of the cycle. The load will be very
wet. Remove items from the wash drum to drip dry or select
a Rinse & Spin cycle to remove excess water at a more
convenient time.
Adjust the wash time based on the soil level of each load.
Extra Heavy, Heavy, Medium, Light, and Extra Light soil
levels are available.
Wash Water Temperature
To change the preset temperature, press the Wash Temp
icon to scroll to the desired setting. A cold water rinse saves
energy and reduces wrinkling.
To protect your fabrics, not all temperatures are available
with every cycle. The indicator will not light if the setting is
not available with that cycle.
Wash water temperatures are automatically regulated to
maximize detergent eectiveness and improve washing
performance. The water heater setting and its distance
from the washer, water usage in other parts of the home,
and seasonally low ground water temperature in some
geographic areas can aect water temperature.
Sanitize
This setting sanitizes heavily soiled colorfast fabrics such
as towels, bedding, and children’s clothing by killing
99.9% of bacteria using wash water heated with a boost
heater. Cold water is used to cool and rinse the load.
NOTE
To change settings after the cycle starts, press PAUSE,
adjust the setting and press START to resume the cycle.
Follow the fabric care label
instructions on items to
be washed.
For best results
NOTE
To change the options once the cycle has begun, press
the PAUSE button, make the new selection and press
START again.
To add options, press the corresponding option’s icon to
illuminate the selection desired. To delete options, press the
option’s icon again and the indicator light will turn o. Not
all options are available on every model. To protect your
fabrics, not all options are available with every cycle. If an
option is not appropriate for the cycle, the indicator will not
light. Occasionally, a setting and option in the same cycle
will conict with each other, like No Spin (or Low Spin) and
Save Energy. When this happens, the Save Energy option
will override any incompatible selections.
Prewash
Select this option to add a short initial wash period to a
cycle. Heavily soiled and stained loads will prewash for
approximately 15-20 minutes. The water will drain and the
load will automatically advance to the regular wash cycle.
Extra Rinse
Use this option when additional rinsing is desired to
remove excess dirt and detergent. It is recommended
for heavily soiled loads or if household members have
sensitive skin.
Save Energy
The Save Energy option reduces the amount of hot water us-
age and total cycle duration to to save energy. See Washer
Settings Chart for compatible cycles.
Cycle Options
Hot
Use this setting for heavily soiled white or colorfast
cottons and blends.
Warm
Use this setting for normally soiled white or colorfast
cottons or blends.
Cold
Some warm water will automatically blend with cold
NOTE
Only sanitizing cycles have been designed to meet the
requirements of NSF P172 protocol for sanitization ecacy.
NSF Protocol P172
Sanitization Performance of Residential
and Commercial, Family-Sized Clothes
Washers
tap supply to achieve a precise cold temperature. Use
this setting for lightly soiled non-colorfast items, knits,
delicates, and hand washables.
Eco Cold
Wash and rinse temperatures are equivalent to
temperature of cold tap supply. Use this selection for
fabrics and colors that are prone to dye transfer. For use
with cold water detergents.
10
Other Features
Favorites
After some time of initial usage, the washer will
automatically remember the 3 most used cycles with their
settings and options. To cycle through this list continue to
press the Favorites button. Press Start after your desired
cycle appears.
Door Lock Indicator
While the cycle is in progress the door lock indicator will
be lit. When the indicator is lit, do not force open the door.
Wait until the indicator is o.
Chime
A chime will sound at the end of the cycle when this option is
selected. The chime signal can be turned on or o by pressing
the Extra Rinse and Save Energy icons at the same time.
Delay Start
Press Delay Start to select a wash time convenient to your
schedule or during o peak energy hours. The delay time
selected will be displayed and begin counting down when
you select START.
Control Lock
To avoid having someone accidentally start or stop the
washer, press Prewash and Extra Rinse at the same time
and hold until the indicator is lit. To unlock the controls,
press Prewash and Extra Rinse at the same time and hold
until the indicator is no longer lit.
Status Display/Timer
The estimated total cycle time will be displayed when the
cycle is selected. The time may increase if water pressure is
low, oversudsing occurs or the load becomes unbalanced.
The estimated remaining cycle time is displayed during the
cycle.
Extra Rinse Default
To program your unit to perform a default Extra Rinse at
the end of every compatible cycle, press Prewash and
Delay Start icons simultaneously. Press Extra Rinse to turn it
o for any given cycle while in Default Extra Rinse mode.
To turn Default Extra Rinse mode o, press Prewash and
Delay Start again until Extra Rinse light turns o.
max
light
sanitize
eco cold
high
extra heavy
heavy
medium
extra light
cold
warm
hot
no spin
med
low
Cycles
Steam
chime on/o
key combination
Extra Rinse default
key combination
control lock
key combination
pump lter cleanout
Favorites
door lock
indicator
status display
Delay Start
cycle count down/
delay start timer
control lock
indicator
Pump Cleanout/Manual Drain
In the event the washer will not drain under its own power
due to a power outage or clogged drain pump you can
drain the water left in the tub manually.
Operating Instructions
11
Operating Instructions
Washer Settings Table
Cycles
Steam
max
light
sanitize
eco cold
high
extra heavy
heavy
medium
extra light
cold
warm
hot
no spin
med
low
These Temperatures, Spin Speeds, Soil Levels and Options are available with the following cycles:
Normal
Sanitize
Heavy Duty
Steam Cycles
Casual
Delicates
Rinse & Spin
Specialty Cycles
Steam Refresh
Normal with Steam
Casual with Steam
Fast Wash
Whites
Wool
Jeans
Clean Washer
Wash Temp
Sanitize
NO OPTIONS AVAILABLE WITH THIS CYCLE.
DO NOT LOAD ANY ITEMS IN DRUM DURING CLEAN WASHER CYCLE.
Hot
Warm
Cold
Eco Cold
Spin Speed
Max
High
Medium
Low
No Spin
Soil Level
Extra Heavy
Heavy
Medium
Light
Extra Light
Options
Extra Rinse
Prewash
Save Energy
Add Steam
Delay Start
Chime
= Available selections. = Cycle defaults. = Non-modiable presets.
12
Operating Instructions
Normal Operating Sounds
You may or may not hear the following sounds from your
new washer:
A. DRAIN HOSE The washer has a exible drain hose to
carry water from the washer to the stand pipe of your
home. You will hear water owing into your stand pipe.
This is a normal part of the operation of the washer.
B. WATER VALVES/DISPENSER As water enters the
dispenser system, it is common to hear a water owing
sound. This normal sound will vary slightly based on the
water pressure in your home.
C. DOOR LOCK Your washer is equipped with a door lock
with an electric solenoid. There will be a clicking sound
as the washer door is being locked or unlocked.
D. DRAIN PUMP Your washer is equipped with a high
velocity drain pump. It is normal to hear humming and
gurgling sounds as water is pumped from the washer.
Both of these sounds are normal and indicate that your
pump is functioning correctly.
E. HIGH SPEED MOTOR A powerful motor is used to drive
the drum to high spin speeds to extract water from your
load. You will hear a sound associated with these higher
spin speeds. This sound is normal and will vary slightly as
the spin speed varies with load size and cycle selected.
A
B
C
D
E
CAUTION
Abnormal, on-going sounds may be an indication of a
pending washer failure and should be investigated by a
qualied technician.
13
Operating Instructions
Operating Your Washer
(Mesh bag not included.)
1 Sort laundry into loads that can
be washed together.
• Sort items by
recommended
cycle and water
temperature.
• Separate white, light and colorfast items from dark
and non-colorfast items.
• Separate items that shed lint from items that attract
lint. Casual, synthetic, knit, and corduroy items will pick
up lint from towels, rugs, and chenille bedspreads.
• Separate heavily soiled items from lightly soiled items.
• Separate lacy, sheer, loosely knit, or delicate items
from durable items.
• Do not machine wash items containing berglass. Small
particles of berglass left in the drum may transfer to
fabrics in other loads and cause skin irritation.
2 Prepare items for washing.
• Empty pockets.
• Brush o lint and dirt. Shake out rugs and beach towels.
• Close zippers, fasten hooks, tie strings and sashes, and
remove non-washable trims and ornaments.
• Mend rips and tears to prevent further damage during
washing.
• Turn knit items inside out to prevent pilling.
• Place delicate and small items such as bras,
hosiery and baby socks in a
mesh bag.
• Combine large and small items in a load.
• Load large items rst. Large items should not be more
than half the total wash load.
3 Pretreat stains and heavy soil.
• See Stain Removal Guide in this guide for safe,
successful stain re-
moval instructions.
4 Add laundry load to washer.
WARNING
T
o reduce the risk of re, electric shock or injury to
persons, read the IMPORTANT SAFETY INSTRUCTIONS in
this Use and Care Guide before operating your washer.
• Washing single items such as a sweater, towel or jeans
is inecient and may cause an out-of-balance load.
Add 1 or 2 similar items to help balance the load.
• The washer can be fully loaded, but the items should
not be tightly packed. The door should close easily.
IMPORTANT
Make sure that no items stay between the seal and the door.
There is a risk of water leakage or damage to the load.
14
Operating Instructions
For best results
Use a low-sudsing, high eciency detergent to
prevent oversudsing in front load washers. Look
for this symbol on the detergent label:
IMPORTANT
Open and close the dispenser drawer slowly. Closing the
drawer too quickly could result in early dispensing of the
bleach or fabric softener.
IMPORTANT
Do not mix liquids and powders.
NOTE
From time to time you may see water in the mainwash
(liquid) compartment. This is part of the normal operation
of the washer.
NOTE
If detergent ap is mounted in the rearward set of holes,
you will have to “unlock” the drawer and pull it out
slightly to reposition the ap.
5 Add laundry products to the dispenser compartments.
Detergent, liquid chlorine bleach and liquid fabric soft-
ener will be dispensed at the proper times in the cycle.
Operating Your Washer, continued
Mainwash Detergent Compartment
Use the cap or scoop provided by the detergent manu-
facturer to measure the amount recommended. Detergent
dosage may need to be adjusted for water temperature,
water hardness, load size and soil level.
Mainwash - Liquid Detergent
• Ensure the ap is in the downward position.
• Add the recommended amount of liquid detergent to the
Mainwash compartment.
Mainwash - Powder Detergent
• Ensure the ap is in the rearward position.
• Add the recommended amount of high-eciency powder
detergent to the Mainash detergent compartment.
Place the mainwash detergent
ap in the downward position
for liquid detergent.
Place the mainwash
detergent ap in the
rearward position for
powder detergent.
15
Operating Instructions
IMPORTANT
To prevent fabric damage, do not overll the liquid
bleach compartment or pour liquid chlorine bleach
directly onto the load.
IMPORTANT
Use of multi-product (detergent plus softener) sheets
or color-absorbing sheets NOT recommended. They
could disable your machine and result in repair costs not
covered by the warranty.
IMPORTANT
Do not mix liquids and powders.
NOTE
To prevent staining, do not overll the fabric softener
compartment or pour liquid fabric softener directly on the
wash load.
NOTE
From time to time you may see water in the liquid bleach
and fabric softener chambers. This is part of the normal
operation of the washer.
Operating Your Washer, continued
Laundry Products Dispensing Compartments
Liquid Fabric Softener
• If desired, pour the recommended amount of liquid
fabric softener into the compartment marked with this
symbol .
• Fill to the MAX line for large loads.
• DO NOT ll above the maximum ll line.
• Use of a fabric softener-dispensing ball is not recom-
mended in tumble action washers.
Other Wash Products
Color-safe bleach, water conditioner, detergent booster
and enzyme products may be added with the detergent.
Put only liquid additives with liquid detergent and pow-
der additives with powder detergent into the mainwash
compartment.
Prewash
• For heavily soiled or stained loads, select the Prewash
option and add the recommended amount of deter-
gent to the prewash detergent compartment.
Liquid Chlorine Bleach
• If desired, add liquid chlorine bleach to the compartment.
• DO NOT ll above the maximum ll line.
• Add color-safe bleach with the detergent.
prewash compartment
bleach compartment
mainwash compartment
fabric softener compartment
liquid powder
16
Operating Instructions
Operating Your Washer, continued
Follow the fabric care label
instructions on items to be dried.
For best results
NOTE
To provide the best care for your laundry, not every
setting or option is available with every cycle. If a setting
or option is not available for the cycle selected, the
indicator will not light.
WARNING
ENTRAPMENT and TIP-OVER HAZARD
Do not leave the door open if there are small children or
pets present. An open door could entice children to hang
on the door or crawl inside the washer. If there are no
small children present, you may leave the door ajar to
prevent odor build up.
• Excess wrinkling, color transfer or odors may develop
in items left in the washer after the cycle has ended, if
not removed promptly.
6 Select the appropriate cycle and settings for the load.
• Press the POWER button to turn on the unit.
• Select a desired cycle by pressing its icon.
• The estimated cycle time, rinse water temperatures,
nal spin speed, and soil level for each cycle will be
indicated for the cycle selected. See the “Washer
Settings Chart” for more details.
• To change the settings, press the Wash Temp, Spin
Speed and Soil Level icons to scroll to the desired
settings.
• To select or delete an option, press the icon for that
option. The indicator will be illuminated when the op-
tion has been selected. The indicator will no longer be
lighted when the option has been deleted.
• If changes to the settings or options are attempted
after the cycle starts, you will hear several beeps
when the buttons are pressed. To change the settings
or options, press PAUSE, make the new selections and
press START again.
• To change the cycle once the cycle has begun, press
and hold the POWER button to cancel the current
cycle, press the POWER button to turn on unit again,
select a new cycle, and press START again. Just press-
ing another cycle icon will not change the cycle.
• To stop the cycle, press and hold the POWER button.
• A signal will sound at the end of the cycle if the
chime option has been selected.
• Remove items from the washer when the cycle ends
and place in dryer, line dry or dry at as directed on
the fabric care label.
7 Start the washer.
• Close the door and press START. The washer will not
operate with the door open. “
Check the door
” will be
displayed as a reminder to close the door.
• Select Delay Start to delay the beginning of the cycle,
if desired.
• As a safety measure, the door will automatically lock
during the entire wash cycle and the door lock indica-
tor will be lighted.
• To add a forgotten item to the wash drum, press PAUSE
and open the door. “
Pause
” will be displayed along
with the estimated remaining cycle time. Add the item,
close the door and press START to resume the cycle.
17
Stain Removal Guide
Follow the fabric care label
instructions on items to be washed.
For best results
Safe Stain Removal Procedures
For Successful Stain Removal:
• Remove stains promptly.
• Determine the kind of stain, then follow the recom-
mended treatment in the stain removal chart on the
next page.
• To pretreat stains, use a prewash product, liquid de-
tergent, or a paste made from powder detergent and
water.
• Use cold water on unknown stains as hot water can set
stains.
• Consult care label instructions for treatments to avoid
on specic fabrics.
• Check for colorfastness by testing stain remover products
on an inside seam.
• Rinse and wash items after stain removal.
WARNING
HARMFUL VAPOR HAZARD
Do not use or mix liquid chlorine bleach with other
household chemicals such as toilet cleaners, rust removers,
acid or products containing ammonia. These mixtures can
produce dangerous fumes which can cause serious injury
or death.
WARNING
To reduce the risk of re or serious injury to persons or
property, comply with the basic warnings listed below.
• Read and comply with all instructions on stain re-
moval products.
• Keep stain removal products in their original labeled
containers and out of children’s reach.
• Thoroughly wash any utensils used.
• Do not combine stain removal products, especially
ammonia and chlorine bleach. Dangerous fumes can
result.
• Never wash items which have been previously
cleaned in, washed in, soaked in or spotted with
gasoline, dry cleaning solvents or other ammable
or explosive substances because they give o vapors
that could ignite or explode.
• Never use highly ammable solvents, such as gaso-
line, inside the home. Vapors can explode on contact
with ames or sparks
18
Stain Removal Guide
STAIN TREATMENT
Adhesive tape, chewing gum,
rubber cement
Apply ice. Scrape o excess. Place stain face down on paper towels. Saturate with
prewash stain remover or nonammable dry cleaning uid.
Baby formula, dairy products,
egg
Use product containing enzymes to pretreat or soak stains. Soak for 30 minutes or
more. Wash.
Beverages (coee, tea,
soda, juice, alcoholic beverages)
Pretreat stain. Wash using cold water and bleach safe for fabric.
Blood Rinse with cold water. Rub with bar soap. Or, pretreat or soak with product containing
enzymes. Wash using bleach safe for fabric.
Candle wax, crayon Scrape o surface wax. Place stain face down between paper towels. Press with warm
iron until wax is absorbed. Replace paper towels frequently. Treat remaining stain with
prewash stain remover or nonammable dry cleaning uid. Hand wash to remove
solvent. Wash using bleach safe for fabric.
Chocolate Pretreat or soak in warm water using product containing enzymes. Wash using bleach
safe for fabric.
Collar or cu soil, cosmetics Pretreat with prewash stain remover or rub with bar soap.
Dye transfer on white fabric Use packaged color remover. Wash using bleach safe for fabric.
Grass Pretreat or soak in warm water using product containing enzymes. Wash using bleach
safe for fabric.
Grease, oil, tar (butter, fats,
salad dressing, cooking oils, car
grease, motor oils)
Scrape residue from fabric. Pretreat. Wash using hottest water safe for fabric. For
heavy stains and tar, apply nonammable dry cleaning uid to back of stain. Replace
towels under stain frequently. Rinse thoroughly. Wash using hottest water safe for
fabric.
Ink Some inks may be impossible to remove. Washing may set some inks. Use prewash
stain remover, denatured alcohol or nonammable dry cleaning uid.
Mildew, scorch Wash with chlorine bleach if safe for fabric. Or, soak in oxygen bleach and hot water
before washing. Badly mildewed fabrics may be permanently damaged.
Mud Brush o dry mud. Pretreat or soak with product containing enzymes.
Mustard, tomato Pretreat with prewash stain remover. Wash using bleach safe for fabric.
Nail polish May be impossible to remove. Place stain face down on paper towels. Apply nail pol-
ish remover to back of stain. Repeat, replacing paper towels frequently. Do not use on
acetate fabrics.
Paint, varnish WATER BASED: Rinse fabric in cool water while stain is wet. Wash. Once paint is dry,
it cannot be removed. OIL BASED AND VARNISH: Use solvent recommended on can
label. Rinse thoroughly before washing.
Perspiration Use prewash stain remover or rub with bar soap. Rinse. Wash using nonchlorine bleach
in hottest water safe for fabric.
Rust, brown or yellow discolor-
ation
Use rust remover safe for fabric. Do not use chlorine bleach because it may intensify
discoloration.
Shoe polish LIQUID: Pretreat with a paste of powder detergent and water. PASTE: Scrape residue
from fabric. Pretreat with prewash stain remover or nonammable dry cleaning uid.
Rinse. Rub detergent into dampened area. Wash using bleach safe for fabric.
Tomato Pretreat with prewash stain remover. Wash using bleach safe for fabric.
Urine, vomit, mucus, feces Pretreat or soak in product containing enzymes. Wash using bleach safe for fabric.
Wine Pretreat or soak in cold water. Wash in hottest water and bleach safe for fabric
Stain Removal Suggestions
19
Care and Cleaning
TO REFRESH OR CLEAN INSIDE OF WASHER
To clean and freshen the washer, perform the Clean Washer
cycle. For best results use the Clean Washer cycle once a
month.
Press the POWER button to wake up the unit. Select the
Clean Washer cycle by continuing to press the Specialty
Cycle icon until Clean Washer is displayed.
Place the mainwash detergent ap in the rearward position.
REMOVE ALL ITEMS FROM WASH DRUM before lling the
detergent chamber with one (1) cup of liquid chlorine bleach
OR one (1) pouch of TIDE
®
WASHING MACHINE CLEANER.
DO NOT use both. Press START to begin.
Inside Routine Cleaning (Preventive)
To help prevent odors, mold or mildew, leave the door open
for a few hours after use or whenever the washer is not in use.
WARNING
HARMFUL VAPOR HAZARD
Do not use or mix liquid chlorine bleach with other
household chemicals such as toilet cleaners, rust removers,
acid or products containing ammonia. These mixtures can
produce dangerous fumes which can cause serious injury
or death.
WARNING
ENTRAPMENT and TIP-OVER HAZARD
Do not leave the door open if there are small children or
pets present. An open door could entice children to hang
on the door or crawl inside the washer. If there are no
small children present, you may leave the door ajar to
prevent odor build up.
IMPORTANT
Items left in washer while performing the clean washer
cycle will cause a severe out-of-balance situation that
could damage the washing machine.
For best results
Immediately follow up with a spin cycle. Select
fresh rinse on max spin speed with no detergent
or bleach to help clear any residual bleach left after the
clean washer cycle.
Place the mainwash
detergent ap in the
rearward position in
order to pour the bleach
directly into the drum.
Press specialty cycle icon until Clean
Washer cycle is displayed.
20
Performing Manual Drain
Cleaning Pump Filter
Care and Cleaning
1
2
1
2
In the event the washer will not drain under its own power
due to a power outage or clogged drain pump you can
drain the water left in the drum manually.
With the wash tub and drain hose drained of all water,
follow these directions to remove, clean, and reinsert the
pump lter.
1. “Unscrew” the lter and pull it out.
2. Dump foreign contents from the lter tray and inspect
the opening for any loose objects.
3. Rinse the lter completely before putting it back in
place.
NOTE
Always keep a rag nearby to clean any water spills.
NOTE
You may have to add about 2 quarts of clean water
through the mainwash detergent compartment to reprime
the drain pump.
4. “Screw” lter back in place until it stops. DO NOT
overtighten.
5. Reinstall pump cleanout door.
IMPORTANT
Check to make sure O-ring is in place before reinserting
pump lter. Take care to not cross threads when turning
pump lter during reinsertion.
CAUTION
BURN HAZARD
Do not attempt to manually drain the drum if it is full of
hot water. Allow water to cool before proceeding with
manual draining.
1. Remove pump cleanout door.
2. Place a catch pan underneath the drain pump lter to
collect water as it drains.
3. Without removing the pump lter, rotate the lter 180°
counterclockwise to allow the water to ow out into
the catch pan. It may be necessary to close the lter
and drain the catch pan as it lls.
4. Repeat the process until all the water has been
drained.
180°
1
2
21
Care and Cleaning
• Remove the drawer by pulling the drawer out until it stops.
• Reach back into the back of the drawer cavity and press
down rmly on the lock tab. Pull out the drawer.
• Remove the inserts from the bleach and fabric softener
compartments.
• Rinse the drawer and inserts with a combination of ¾
cup liquid chlorine bleach and 1 gallon hot tap water to
remove traces of accumulated powders and liquids. Large
amounts of fabric softener residue may indicate improper
dilution or more frequent cleaning is required. Rinse well
with tap water.
• To clean the drawer opening, use a small brush to clean
the recess. Remove all residue from the upper and lower
parts of the recess.
• Replace the inserts by pressing in place until you hear a
slight click. Return the dispenser drawer.
Cleaning Dispenser Drawer Area
Daily Preventive Maintenance
Other Inside Routine Cleaning (Preventive)
• Remove items from the washer as soon as the cycle ends.
Excess wrinkling, color transfer, and odors may develop in
items left in the washer.
• If there are no small children or pets present, you may
leave the door ajar when the washer is not in use.
• Leave the dispenser drawer open slightly at the end of the
wash day.
• Dry around the washer door opening, exible gasket, and
door glass. These areas should always be clean to ensure
a water tight seal.
• When extremely soiled items have been washed, a dirty
residue may remain on the drum. Remove this by wiping
the drum with a nonabrasive household cleanser. Rinse
thoroughly with water.
• Periodically, wipe dry the folds in the bottom of the ex-
ible gasket to remove lint and other debris.
NOTE
Detergent and fabric softener may build up in the
dispenser drawer. Residue should be removed once or
twice a month.
22
Inside Cleaning (Aggressive)
In cases where the clean washer cycle along with care and
cleaning of rubber gasket folds isn’t done, and severe odor,
mold, mildew, or residue buildup have developed, follow the
cleaning procedure below to help alleviate the problem.
CLEANING PROCEDURE - Washer Drum
Ensure the wash tub is empty (or no clothes load). Open the
detergent drawer and pour eight (8) cups of bleach into
the detergent compartment. Select Clean Washer cycle as
described previously in
Inside Routine Cleaning (Preventive).
Upon cycle completion inspect the interior of the washer
to see if the odor/residue has been eliminated. If any
additional cleaning is required, repeat the above procedure.
This may take several cycles depending on the severity
of the odor/residue. You may observe some remaining
discoloration due to the long term eects of this residue.
Especially contaminated areas visible inside the drum
(including the front rubber seal) may be more eectively
cleaned by spraying a Bleach Cleaner on a scrub brush, soft
sponge, or towel and scrubbing.
For best results
Immediately follow up with a spin cycle. Select
fresh rinse on max spin speed with no detergent
or bleach to help clear any residual bleach left after the
clean washer cycle.
IMPORTANT
Always wear rubber or latex gloves and protect oor and
clothing from damage.
IMPORTANT
See Inside Routine Cleaning (Preventive) for future
cleaning maintenance which is necessary to avoid
repeating issues.
Care and Cleaning
WARNING
HARMFUL VAPOR HAZARD
Do not use or mix liquid chlorine bleach with other
household chemicals such as toilet cleaners, rust removers,
acid or products containing ammonia. These mixtures can
produce dangerous fumes which can cause serious injury
or death.
Press specialty cycle icon until Clean
Washer cycle is displayed.
Place the mainwash
detergent ap in the
rearward position in
order to pour the bleach
directly into the drum.
If odor is still left after bleach cycle(s) and bleach cleaner,
open the detergent drawer and pour one (1) pouch of TIDE
®
WASHING MACHINE CLEANER in detergent drawer. Select
Clean Washer cycle and start the washer.
23
Care and Cleaning
Follow WINTERIZING IN-
STRUCTIONS for cold weather
storage and care.
• When washing is completed, wipe top and sides of
washer with a damp cloth. Turn water faucets o to
prevent pressure build-up in the hoses.
• Clean the cabinet with mild soap and water. Never use
harsh, gritty or abrasive cleansers
• If the cabinet becomes stained, clean with diluted chlo-
rine bleach (1 part bleach to 8 parts water). Rinse several
times with clear water.
• Remove glue residue from tape or labels with a mixture
of warm water and mild detergent. Or, touch residue
with the sticky side of tape.
• When cleaning chrome parts use a window cleaner with
ammonia or mild soap and water.
• Before moving the washer, place a strip of cardboard or
thin berboard under the front leveling legs to prevent
damage to the oor.
Outside Routine Cleaning
1 Turn o water supply faucets.
2 Disconnect hoses from water supply and drain water
from hoses.
3 Plug electrical cord into a properly grounded
electrical outlet.
4 Perform manual drain to remove all water from the
washer. Follow manual draining instructions in the
Care and Cleaning section.
5 Remove dispenser drawer. Drain any water in
compartments and dry compartments. Replace
drawer.
6 Store washer in an upright position.
Winterizing Instructions
IMPORTANT
Do not store or place laundry products on top of washer
at any time. They can damage the nish or controls.
IMPORTANT
If the washer is stored in an area where freezing can
occur or moved in freezing temperatures, follow these
winterizing instructions to prevent damage to the washer:
24
Many washing problems involve poor soil and stain removal, residues of lint and scum, and fabric damage. For satisfactory
washing results, follow these suggestions provided by The Soap and Detergent Association.
PROBLEM POSSIBLE CAUSES SOLUTIONS PREVENTIVE MEASURES
Blue stains
• Undiluted liquid deter-
gent or fabric softener
dispensed directly onto
fabric.
• If caused by detergent, mix 1
cup (240 ml) white vinegar with
1 quart (.95 L) water in a plastic
container. Soak item 1 hour.
Rinse.
• If caused by fabric softener, rub
stains with bar soap. Wash.
• Avoid overlling detergent and
fabric softener compartments of
dispenser.
Discoloration,
graying
• Not enough detergent.
• Wash water temperature
too low.
• Incorrect sorting.
• Rewash with correct amount of
detergent and hottest water safe
for fabric.
• Add bleach safe for fabric.
• Sort items by soil level and color.
• Use correct amount of detergent,
hottest water and bleach safe
for fabric.
Greasy, oily
stains
• Not enough detergent.
• Undiluted liquid fabric
softener poured directly
on fabric.
• Treat with prewash stain remover
or liquid detergent.
• Increase detergent and water
temperature. Rewash.
• Rub fabric softener stains with
bar soap.
• Use correct amount of detergent
and hottest water safe for fabric.
• Do not pour liquid fabric softener
directly on fabric. See Operating
Your Washer.
Holes, tears, or
snags
• Incorrect use of chlorine
bleach.
• Unfastened zippers, hooks,
buckles.
• Rips, tears and broken
threads.
• Overloading the washer.
• Degradation of fabric.
• May be irreversible if rips, tears
and seams cannot be mended.
• Never pour chlorine bleach
directly on fabric.
• Check condition of items before
washing. See Operating Your
Washer.
Lint
• Incorrect sorting.
• Tissues left in pocket.
• Overloading the washer.
• Not enough detergent.
• Undissolved detergent has
left a residue resembling
lint.
• Static cling is attracting
lint.
• Load washed too long.
• Reduce load size. Rewash using
correct water temperature, water
level, and amount of detergent.
• Add nonprecipitating water con-
ditioner to wash water to remove
detergent residue.
• Add liquid fabric softener to
nal rinse.
• Dry load in dryer.
• Remove lint with lint brush or
roller.
• See Operating Your Washer.
• Do not overload washer.
• Use correct temperature and
amount of detergent, water and
wash time.
Pilling
(Fibers ball up
and cling to
fabric.)
• Pilling is normal with
synthetic and permanent
press fabrics. This is due
to abrasion from normal
wear.
• Use a lint brush or shaver to
remove pills.
• Use fabric softener in the washer
to lubricate bers.
• When ironing, use spray starch or
fabric nish on collars and cus.
• Turn items inside out to reduce
abrasion.
Residue or
powder on dark
items;
Sti, harsh
fabrics.
• Undissolved detergent.
• Some granular detergents
can combine with hard
water minerals to form a
residue.
• Overloading the washer.
• Rewash load. • Increase water temperature using
hottest water safe for fabric.
• Do not overload washer.
• Use liquid detergent or use non-
precipitating water conditioner
with powder detergent.
Common Washing Problems
Solutions to Common Problems
25
Solutions to Common Problems
Common Washing Problems, continued
PROBLEM POSSIBLE CAUSES SOLUTIONS PREVENTIVE MEASURES
Wrinkling
• Overloading the washer.
• Incorrect wash cycle for
wash load.
• Reduce load size.
• Rinse in cold water with liquid
fabric softener using the casual
or delicate cycle.
• Do not overload washer.
• Remove items from washer as
soon as cycle is completed.
• Use liquid fabric softener.
Yellow buildup
of body soil
on synthetic
fabrics
• Agitation time too short.
• Wash water temperature
too low.
• Not enough detergent.
• Soak in detergent booster or
product containing enzymes.
• Wash in hottest water safe for
fabric using casual cycle.
• Increase detergent.
• Add bleach safe for fabric or
treat with color remover.
• Select correct wash cycle.
• Use correct amount of detergent.
• Wash synthetics frequently using
hot or warm water.
Yellow or brown
rust stains
• Iron or manganese in
water supply, water pipes,
or water heater.
• To restore discolored load of
whites, use rust remover safe for
fabric.
• Do not use chlorine bleach to
remove rust stains. It may inten-
sify discoloration.
• Use nonprecipitating water
softener.
• Before washing, run hot water for
a few minutes to clear lines.
• Drain water heater occasionally.
• For an ongoing problem, install
an iron lter in your water supply
system.
Residue stains
/ buildup, mold
or mildew stains
in gasket
• Moisture in the washer.
• Use of non-HE detergent.
• Overdosing detergent.
• Overloading wash drum.
• Leaving a wet load set in
washer.
• Cold water washes which
may not completely dis-
solve and remove deter-
gents.
• Perform CLEAN WASHER cycle
• Scrub gasket with Comet™
Spray Gel Mildew Stain Remover
using brush to remove stains.
• Use only HE (high eciency
detergent) along with recom-
mended dosage.
• Remove wash load immediately
upon cycle completion.
• Run dehumidier in laundry room.
• Avoid overlling detergent and
fabric softener compartments of
dispenser.
• Dry the inside of washer and
gasket after every run.
Residue stains
/ buildup, mold
or mildew stains
in dispenser
drawer
• Moisture in the washer.
• Use of non-HE detergent.
• Overdosing detergent.
• Remove dispenser drawer and
wipe dispenser and inserts with
combination of ¾ cup liquid
chlorine bleach and one gallon
hot water. Rinse well, and repeat
if necessary. Return drawer to
location. NOTE: Wear rubber of
latex gloves. Protect oor and
clothing from bleach damage.
• Use only HE (high eciency
detergent) along with recom-
mended dosage.
• Avoid overlling detergent and
fabric softener compartments of
dispenser.
Water in fold
of exible
gasket
• Result of washing and part
of normal operation.
• At the end of each wash, dry
inside of gasket fold with clean
dry towel all around gasket.
Odor
• Moisture in the washer.
• Use of non-HE detergent.
• Overdosing detergent.
• Leaving a wet load remain
in washer.
• Cold water washes which
may not completely dis-
solve and remove deter-
gents.
• Perform CLEAN WASHER cycle.
• At the end of each wash, dry
inside of gasket fold with clean,
dry towel all around gasket.
• Use only HE (high eciency
detergent) along with recom-
mended dosage.
• Remove wash load immediately
upon cycle completion.
• Pour one cup liquid chlorine
bleach in standpipe; let remain a
day and ush with water.
• Leave door and dispenser drawer
open for a few hours after use or
whenever washer is not in use.
26
Before calling for service, review this list. It may save both time and expense. The list includes common occurrences that are
not the result of defective workmanship or materials in this washer.
OCCURRENCE POSSIBLE CAUSE SOLUTION
NOISE
High pitch “jet
engine” noise.
A certain amount of motor whine is
normal during the spin cycle.
Rattling and clank-
ing noise.
Foreign objects such as coins or safety
pins may be in drum or pump.
Stop washer and check drum. If noise continues after
washer is restarted, objects may be in pump. Call a
Sears or other qualied service dealer.
Belt buckles and metal fasteners are
hitting wash drum.
To prevent unnecessary noise and damage to drum,
fasten fasteners and turn items inside out.
Thumping sound. Heavy wash loads may produce a
thumping sound. This is usually normal.
If sound continues, washer is probably
out of balance.
Stop washer and redistribute wash load.
Vibrating noise. Washer is not resting rmly on oor. Move washer so it rests rmly on oor. Adjust leveling
legs. See INSTALLATION INSTRUCTIONS for details.
Shipping bolts and foam block have
not been removed during installation.
See INSTALLATION INSTRUCTIONS for removing
shipping bolts and foam block.
Wash load unevenly distributed in
drum.
Stop washer and rearrange wash load.
OPERATING
Washer does not
start.
Electrical power cord may not be
lugged in or connection may be loose.
Make sure plug ts tightly in wall outlet.
House fuse blown, circuit breaker
tripped, or a power outage has
occurred.
Reset circuit breaker or replace fuse. Do not increase fuse
capacity. If problem is a circuit overload, have it cor-
rected by a qualied electrician. If problem is a power
outage, call local electric company.
Water supply faucets are not turned on. Turn on water supply faucets.
Motor is overheated. Washer motor
will stop if it becomes overheated.
It will automatically restart after a cool down period of
up to 30 minutes (if washer has not been manually turned
o).
Washer door is not completely closed. Close door completely.
Washer won’t spin. Load is too small. Add 1 or 2 similar items to help balance the load.
Residue left in drum. Heavily soiled items. Wipe drum with a nonabrasive household cleanser, then
rinse. Shake or brush excess dirt and sand from items
before washing
SHOWN IN LED DISPLAY
“Check the tap”
No or slow water
ll
Water inlet hoses are not installed. Install Hot and Cold water hoses and turn on Hot and
Cold water supply valves.
Water supply valves are not turned on. Turn on Hot and Cold water supply valves.
Water supply is not adequate in instal-
lation.
Test water pressure at another faucet in the house.
Water pressure must be at least 30 psi (260 kPa).
Water being used elsewhere in the
house.
Avoid running water elsewhere while washer is lling.
Water inlet hoses are kinked. Straighten hoses.
Water inlet screens are clogged. Remove hoses and clean sediment from screens.
“Check drain lter”
Washer experienc-
ing drain problems
during cycle
Drain pipe blocked. Unclog drain pipe.
Pump lter clogged. See Care and Cleaning for pump lter cleaning
instructions.
“Check the door”
Washer door is
open or not closed
completely
Close door completely.
Service Prevention Checklist
Solutions to Common Problems
27
Solutions to Common Problems
Service Prevention Checklist, continued
OCCURRENCE POSSIBLE CAUSE SOLUTION
WATER
“Water safety alert”
Washer not
maintaining water
level
Drain pipe position too low and
water siphoning out drain hose.
Drain pipe height must be minimum 24” above bottom of unit.
Refer to
Installation Instructions
for correct drain pipe installa-
tion requirements and adjust accordingly
If drain pipe height is adequate,
error detected can only be resolved
by
calling service technician.
Close all water supply faucets and call a Sears or other quali-
ed service dealer.
“Detergent
overdosing”
Too many suds
detected
An excessive amount of detergent
has been added, causing extra
suds; additional rinsing has not
corrected the
issue.
Use less detergent. Verify detergent is t for use in front load
washers. Look for this symbol on the detergent label:
.
Water collects in
folds of the bellows
at the end of the
cycle.
This is a result of the washing
action and is part of the normal
operation of the washer.
Water collects in
bleach and fabric
softener compart-
ments.
This is a result of the siphoning
action and is part of the normal
operation of the washer.
Water may be removed by removing the dispenser drawer
(see Care and Cleaning in this guide) and draining water into
the empty drum or sink.
Wash load too wet
after spin.
Washer is overloaded. Do not overload washer. See Operating Your Washer.
Load is too small. Add 1 or 2 similar items to help balance the load.
Load is out of balance. Rearrange load to allow proper spinning.
Drain hose is kinked. Straighten drain hose.
Water does not enter
washer or it enters
slowly.
Water supply is not adequate in
area.
Check another faucet in the house. Wait until water supply
and pressure increase.
Water supply faucets are not
completely open.
Fully open hot and cold faucets.
Water is being used elsewhere in
the house. Water pressure must be
at least 10 psi (70 kPa).
Avoid running water elsewhere while washer is lling.
Water inlet hoses are kinked. Straighten hoses.
Warm or hot water is
not hot enough.
Hot water heater is set too low or
is a distance from washer.
Measure hot water temperature at nearby faucet with candy
or meat thermometer. Water temperature should be 120°F
(49°C). Adjust water heater as necessary.
Hot water is being used elsewhere
in the house.
Avoid using hot water elsewhere before or during washer
use. There may not be enough hot water available for proper
cleaning. If problem persists, your hot water system may be
unable to support more than 1 use at a time.
Water in washer
does not drain or
drains slowly.
Drain hose is kinked or clogged. Clean and straighten the drain hose.
Drain hose standpipe is too tall.
Maximum standpipe height is 56.5”
(144 cm).
Reduce standpipe height to less than 56.5” (144 cm). See
INSTALLATION INSTRUCTIONS
.
House drain pipes are clogged. Unclog drain pipes. Contact plumber if necessary.
Water leaks. Fill hose connection is loose at
faucet or washer.
Check and tighten hose connections. Ensure rubber sealing
washers are installed.
Oversudsing. Wrong detergent. Run rinse cycle. Use a low-sudsing, high eciency detergent.
Too much detergent. Run rinse cycle. Use less detergent in future loads.
Incorrect wash and
rinse temperatures.
Hot and cold water hoses are
connected to wrong supply faucets.
Connect hot water hose to hot water faucet and cold water
hose to cold water faucet.
Water is entering
washer but tub does
not ll.
Drain hose standpipe is too
low. Standpipe must be a minimum
of 24” (61 cm) high to prevent
siphoning.
Increase standpipe height to at least 24” (61 cm). See
IN-
STALLATION INSTRUCTIONS
.
Kenmore ®
Customer Care Hotline
To schedule repair service or order parts
Para pedir servicio o ordenar piezas
1-844-553-6667
www. kenmore. com
For service in Canada Au Canada pour service
1-800-469-4663
®
