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49-1000361 Rev. 4 31
TROUBLESHOOTING TIPS
Troubleshooting Tips... Before you schedule service
Problem Possible Causes What To Do
Water dispenser does not
work (on some models)
Water supply line turned off or
not connected.
See Installing the water line.
Water filter clogged. Replace filter cartridge or remove filter and install
plug.
Air may be trapped in the water
system.
Press the dispenser arm for at least two minutes.
Dispenser is /2&.('. Press and hold the Lock pad for 3 seconds.
Water spurting from
dispenser
Newly-installed filter cartridge. Schedule service on-line at cafeappliances.com/
service
Water is not dispensed Water in reservoir is frozen. Schedule service on-line at cafeappliances.com/
service
No water or ice cube
production
Supply line or shutoff valve is
clogged.
Call a plumber.
Water filter clogged. Replace filter cartridge or remove filter and install
plug.
Dispenser is /2&.('. Press and hold the Lock pad for 3 seconds.
Refrigerator has odor Foods transmitting odor to
refrigerator.
Foods with strong odors should be tightly wrapped.
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replace every three months.
Interior needs cleaning. See Care and cleaning.
Defrost water drainage system
needs cleaning.
See Care and cleaning.
Moisture forms on outside
of refrigerator
Not unusual during periods of
high humidity.
Wipe surface dry.
Moisture collects inside Too frequent or too long door
openings.
See instruction to exit sabbath mode
Interior light does not work No power at outlet. Replace fuse or reset the breaker.
Light bulb burned out. See Replacing the light bulbs.
SABBATH MODE may be active See instruction to exit SABBATH MODE
Water on kitchen floor or
on bottom of freezer
Drain in the bottom of the
freezer clogged.
See Care and cleaning.
Cubes jammed in chute. Poke ice through with a wooden spoon.
Hot air from bottom of
refrigerator
Normal air flow cooling motor.
In the refrigeration process, it is
normal that heat be expelled in
the area under the refrigerator.
Some floor coverings are
sensitive and will discolor
at these normal and safe
temperatures.
Cubed Ice was selected
but Crushed Ice was
dispensed (
on some
models)
Last setting was Crushed Ice. A few cubes were left in the crusher from the
previous setting. This is normal.
)UHTXHQW³EX]]LQJ´VRXQG Icemaker is set to ON. Turn the ice maker to OFF with the control panel.
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valve.
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