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30 49-1000361 Rev. 4
Troubleshooting Tips... Before you schedule service
Problem Possible Causes What To Do
,FHFXEHVKDYHRGRUWDVWH Ice storage bin needs cleaning. Empty and wash bin. Discard old cubes.
Food transmitting odor/taste to
ice cubes.
Wrap foods well.
Interior of refrigerator needs
cleaning.
See Care and cleaning.
Small or hollow cubes Water filter clogged. Replace filter cartridge with new cartridge or with
plug.
Slow ice cube freezing Door left open. Check to see if package is holding door open.
Temperature control not set
cold enough.
See About the controls.
Energy Smart™ feature
is altering refrigerator
performance
See About Energy Smart™ Models
Irregular ice cube
size, larger bridging
between ice cubes,
Loss of icemaker water
containment
Unlevel Icemaker Verify proper icemaker level by using level indicator
and make any necessary adjustments
- Verify the level of the unit, See installation
instructions
- Turn off icemaker
- Use bubble level indicator to level icemaker
• Hold bubble level indicator up against bottom of
the icemaker.
• Loosen side screws for icemaker.
Note: Screws may need to be backed out of
liner enough to allow icemaker bracket to clear
liner bumps
• Icemaker to be level and re-tighten the screw
• Repeat the step as needed
Door not closing properly Door gasket on hinge side
sticking or folding over.
Apply petroleum jelly on face of gasket
Orange glow in freezer Defrost heater is on. This is normal.
Cube dispenser does not
work (on some models)
Icemaker or water supply turned
off.
Turn on icemaker or water supply.
Ice cubes are frozen to
icemaker feeler arm.
Remove cubes.
Irregular ice clumps in storage
container.
Break up with fingertip pressure and discard
remaining clumps.
Freezer may be too warm. Adjust the freezer control
to a colder setting, one position at a time, until
clumps do not form.
Dispenser is /2&.('. Press and hold the Lock pad for 3 seconds.
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(on some models)
Water dispenser has not been
used for a long time.
Dispense water until all water in system is
replenished.
Water in first glass is warm
(on some models)
Normal when refrigerator Wait 24 hours for the refrigerator to completely cool
down.
Water dispenser has not been
used for a long time.
Dispense water until all water in system is
replenished.
Water system has been drained. Allow several hours for replenished supply to chill.
TROUBLESHOOTING TIPS
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