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Voice Prompt Cause and Solution
Error 7: Wheel suspended.
Please move the device to a
new position
Wheels may be suspended in air. Move the device to
a flat surface and a new position close to the original
position then try again.
Error 8: Low battery,
shutting down device.
Please charge your device
Low Battery; system will shut down. Charge the device
and try again.
Error 9: Magnetic Boundary
Strip detected. Move device
to a different area
Device is too close to a strong magnetic field or strip.
Move the device to a different area and try again.
Error 12: Right wall sensor
needs cleaning
Clean the right side wall sensor since it's covered in
dust.
Error 13: Device tilted.
Please put the device on a
flat surface to start
Device may be tilted. Put the device on a flat surface
and try again.
Error 14: Please insert dust
collector and filter.
Put the dust collector and filter back in and confirm
that they are in place. Then restart the device.
Error 17: Virtual Boundary
detected. Move device to a
different area
Device is too close to the virtual boundary. Move the
device to a new position and try again.
Error 18: Laser cover may
be stuck
Pressure sensor for laser cover is stuck. Move the
device to a new position and try again.
Error 19: Laser sensor may
be stuck
Laser ranging sensor is covered in dust. Clean it and
try again.
Error 20: Laser sensor may
be blocked
Laser sensor is blocked by:
• An empty environment
• Metal mirrors
• Or other multi-reflection devices
Remove any obstacles and move the device to a
different area.
Error 21: Charging Base
blocked by surrounding
obstacles
Charging base is blocked by obstacles, clear any
obstacles around the charging base and try again.
Problems Solutions
You cannot control
RoboVac with the
Google Assistant.
• Check if there are any Internet connection problems.
• Check if you have installed the Google Home app onto
your smart device and initiated the “EufyHome” action
in the Google Home app. For details, refer to the “Smart
Integrations” page in the EufyHome App.
• Check if you are using the proper commands when
talking to the Google Assistant. When making your
request, first say the wake words “Ok Google”.
• Repeat your question. Speak clearly to the Google
Assistant.
Voice Alert
When RoboVac encounters a problem, the red indicator on RoboVac will flash and you
will hear the relevant voice prompts.
The voice prompts below are only for reference and may be changed slightly after voice
pack updates. Please follow the voice prompts you have heard to find the cause and
solution below.
Voice Prompt Cause and Solution
Error 1: Front bumper stuck
If the front bumper is stuck, gently push the bumper in
repeatedly to dislodge anything trapped inside. If there
is nothing there, try moving the device to a new area
and restart.
Error 2: Wheel stuck. Check
the wheel and move it to a
new position
Wheel may be stuck or trapped. Clear any obstacles
in the surrounding area and check the wheel for any
trapped dust. Move the device to a new position and
try again.
Error 3: Side brush stuck Side brush may be stuck. Please clean it and try again.
Error 4: Rolling brush stuck.
Remove and clean the
rolling brush
Remove the rolling brush, roller joint, roller brush cover,
and suction inlet to clean it. Once cleaned, place the
items back into the device and try again.
Error 5: Device trapped.
Clear the surrounding area
Device is trapped. Clear any obstacles in the
surrounding area and try again.
Error 6: Device trapped.
Reposition the device near
the area where the problem
occurred
Device may be suspended in air. Move it to a new
position close to the original position and try again. If
the device is still unable to start, clean the edge sensor
and try again.
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