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Troubleshooting Guide
Cooktop does not work
Make sure Lock mode is
turned off
Check house lights to
confirm power outage
Cooktop does not heat
No cookware or improper
cookware placement on the
cooking element
Cookware is not properly
resting on cooking element
Incorrect cooking element
selected
No power to cooktop
Problem Possible Cause Solutions
If you encounter the following problems while using your cooktop, check the
guide below to see if you can correct the problem yourself before calling for
assistance or service:
Cooktop controls are locked
Power outage
Installation wire not complete
Circuit breaker has tripped or
fuse is blown
Incorrect cookware size
for the selected cooking
element
Make sure the cooktop vents
are not blocked
The cooktop features an
automatic shutoff feature
that turns off the entire
cooktop if any cooking
element has been on
continuously for 2 hours
The cooktop control panel
may register liquids or
objects obstructing the
panel, which can cause the
cooktop to shut off. Clean up
spills or remove objects and
restart the unit
15
Cooktop turns off while
cooking
controls area
Liquid or object on the
automatic shut off
cooktop, activating
temperature inside the
sensor has detected high
Cooktop internal heat
above
See “Cooktop does not work”
being used
is ON for the cooking element
Make sure the correct control
Compatible Cookware
cooking element. See
flat and centered on the
Cookware bottoms must be
See Compatible Cookware
cooking element completely.
must be large enough to cover
The bottom of the cookware
Compatible Cookware
induction cooking. See
also of correct type for
element, and that cookware is
is centered on the cooking
Make sure that the cookware
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