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Ice dispenser
The dispenser will
not dispense ice
• The ice storage container is empty
•The ice chute is blocked
• Refer ‘the ice maker is not making any ice’
section above
• The first supply of ice may take up to 4
hours after power up, try the dispenser after
ice is made
•Remove ice bin to gain access to chute
underneath and remove any ice causing the
blockage. Dry the surface of the chute with
a paper towel or similar and replace the ice
bin ensuring it is fully seated on the door
The ice dispenser
is jammed
•Ice has melted and frozen around the stirrer
or in the crusher due to infrequent use,
temperature fluctuations and/or power outages
• Ice cubes are hollow or smaller than normal
• Remove the ice bin and empty its contents.
Use warm water to melt any ice in the bin
and crusher. Leave to dry completely so
water does not refreeze in the bin causing a
further blockage and refit. Make sure the bin
is fully seated on the door. When new ice is
made the dispenser should operate
• The water filter cartridge could be clogged.
Cartridge may need replacing
Water leaking from
ice dispenser
• Ice trapped and melting in ice chute
• Ice cubes too small and falling into
ice dispenser
•Clear ice chute of ice
•Check ice cube size (refer to ‘Adjusting ice
cube size’ section)
The flap on the ice
dispenser is not
closing properly
•Ice cubes are preventing the flap from
closing properly
•Remove ice bin to gain access to the ice
chute and remove ice cubes from chute
ICE + WATER TROUBLESHOOTING
Problem Possible causes Solution
Automatic ice-maker
The ice maker is not
making any ice
• Ice maker is in the OFF position
• Water tap is turned off
• The freezer is not cold enough
• The water dispenser may not be
dispensing water
• Filter may be blocked
• See Ice maker section in user manual: turn
switch to ON position
• Turn on the water tap
• See the Problem section: ‘If the temperature
in the refrigerator is too warm’
• If it isn’t, the ice & water filter cartridge may
be clogged or restricted by foreign material,
and will need to be replaced
•Check and/or change filter
The ice-maker is not
making enough ice
• The ice maker is producing less ice than
you expect
• The freezer is not cold enough
• Household water tap is not open
• The water dispenser is dispensing slower
than normal
• The ice maker should produce approximately
0.5-1 kilogram of ice every 24 hours
• See section ‘Controlling temperatures’
• Open the household water tap
• Replace the water filter cartridge
Ice cubes are too
small or too big
•Restricted water flow to the ice maker
•Water pressure may be too low
•Water pressure may be too high
•Appliance not levelled correctly
• Replace the filter cartridge, as the water filter
cartridge may be clogged
•Check water supply hose for kinks
• Check water pressure meets minimum
and maximum requirement (see install
instructions)
• If all of the above is OK adjust ice cube size
(refer to ‘Adjusting ice cube size’ section)
The ice has a bad
odour and taste
• The ice has picked up odour or flavour
from strongly flavoured food stored in the
refrigerator or freezer
• The water running into the ice maker has
poor taste or colour
• Ice not used frequently enough
• Cover foods tightly. Discard stale ice.
The ice maker will produce a fresh supply
• Add or replace water filter to water supply.
Consult a water purifying company
• Discard stale ice monthly
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