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Getting Support
Support through Remote Management
(MENU/123) MENU Support Remote Management
Try Now
If you need assistance with your TV, you can use this feature to let Samsung Electronics diagnose
your TV remotely. You will need to read and agree to the service agreement before using this feature.
A Samsung Electronics technician will then diagnose, repair, and update your TV remotely.
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This option requires an Internet connection.
What Does Remote Service Do?
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can
remotely.
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Diagnose your TV
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Adjust the TV settings for you
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Perform a factory reset your TV
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Install recommended firmware updates
Troubleshooting
You can get support for a problem with your TV, or try to troubleshoot known problems. Find information for service
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