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www.napoleongrills.com
17
EN
Troubleshoong
Problem Possible Causes Soluon
when valve turned to
high.
procedure.
For natural gas - undersized supply line.
on slowly to allow pressure to equalize. See
code.
Preheat grill with both main burners on high
for 10 to 15 minutes.
uneven heat.
Sear plates installed incorrectly.
Excessive grease and ash build on sear
plates and in drip pan.
Ensure sear plates are installed with the holes
Preheat grill with both main burners on high
for 10 to 15 minutes.
Clean sear plates and drip pan regularly. Do not
line pan with aluminum foil. Refer to cleaning
Burners burn with
accompanied by the
smell of gas.
Possible spider web or other debris, or
burner, accompanied
by the smell of gas, and
Main burner will not
light with the igniter,
but will light with a
match.
Normal occurrence on hot days.
the performance or safety of the gas grill.
Burners will not cross
light each other.
Clean or replace as required.
peeling inside lid or
hood.
Grease build-up on inside surfaces.
peeling is caused by hardened grease, which
Regular cleaning will prevent this. See cleaning
(Rumbling noise and
burner surface.)
Supply hose is pinched.
tube.
Clean out venturi tube.
on slowly to allow pressure to equalize. See
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