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Troubleshooting
The Problem Possible Solutions
There is no sound or
the sound is too low at
maximum volume.
Check the volume control of the device (cable or satellite box, DVD, Blu-ray,
etc.) connected to your TV.
Picture is normal, but no
sound.
• Check the volume settings.
• Check if 'Mute' mode is set to on.
The speakers are making an
odd sound.
• Make sure that the audio cable is connected to the correct audio output
connector on the external device.
• For antenna or cable connections, check the signal information.
• A low signal level may cause sound distortions.
Note:
• This product does not support decoding of DTS CD bitstreams. Playback of this format may
produce undesirable noise.
Other Picture and Sound Problem
When the TV has difficulties with sound and picture, these steps may help resolve the problem.
Picture Test
> Settings > Support > Self Diagnosis > Picture Test
Sound Test
> Settings > Support > Self Diagnosis > Sound Test
If the Sound Test and Picture Test are normal, there may be a problem with an external device or
the broadcast signal's strength.
The Problem Possible Solutions
No sound and picture.
• Check if the power cord is plugged into a powered AC outlet.
•
Press the button in the remote control to activate the unit from
Standby.
• Check to see if the LED light is on or not. If it is, then the TV is receiving
power.
I have connected an
external source to my TV
but I get no picture and/or
sound.
• Check the correct connection on the external source and the input
connection on the TV.
• Make sure you have made the correct selection for the input mode for the
incoming signal.
Sound and picture distorted
or appear wavy.
• Some electrical appliances may affect TV set. If you turn off the appliance
and the interference goes away, then move it further away from TV.
• Insert the power plug of the TV set into another power outlet.
Sound and picture is blurry
or cuts out momentarily.
• If you use an external antenna, check the direction, position and
connection of the antenna.
• Adjust the direction of your antenna or reset or fine tune the channel.
Internet Problem
When the TV has difficulties connecting to the Internet, these steps may help resolve the problem.
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