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Service and Installation Manual
11
TROUBLE SHOOTING
SYMPTOMS
CAUSES
SOLUTIONS
The unit is freezing
The temperature is set too low to
maintain safe, read to serve product.
Turn the temperature dial to a
warmer setting – allow 2 hours for unit
to reach steady state condition and
confirm product temperature is within
the 34° to 40°F ideal holding range.
The unit does not
refrigerate at all
There is a power connection
failure problem.
Check the power cord to make sure the
unit is plugged in it correctly.
The unit does not
refrigerate properly
The unit is in sunlight or near a
heating device.
The unit contains hot or too
much product.
The unit door is opened too
frequently or left open to long.
The condenser is clogged.
Check the installation place
Move away from sunlight or away
from heater.
Check the condition of the product
when the cooler was loaded.
Check the temperature control setting.
There is a loud noise
The floor is too weak or the
leveling feet are set incorrectly.
The back-side of the unit is too
close to the wall.
The tray is not in the correct
position.
Check the installation and
adjust the tray position.
There is condensation
on the exterior of the unit
High-moisture air can produce
condensation on an external surface.
Wipe with a dry cloth.
Ice is covering the interior
walls and the unit is to warm
Ice is an insulator; the unit has built up
ice and needs to be defrosted.
Empty unit and put the milk cartons in a
refrigerator and unplug unit so it can
completely defrost with the lid / cover
open.
The interior walls are not
frosted
Unit has not been on long enough are
refrigeration system needs attention
Wait 2 hours for frost to develop, if it
doesn’t call for service.
Door doesn’t close tightly
The door is bent.
The unit has a leveling issue.
The door gasket has come out.
Level the unit again.
Reposition the gasket.
If the cooler is in a place that is very hot or with bad ventilation, make sure to provide adequate ventilation. If
the condenser mentioned in Section Maintenance is not clean, make sure to vacuum it.
If the above points have been checked and the cooler is still not working, please call service personnel.
Inform them the nature of the problem, the type of cooler, serial number and item number (provided on the
nameplate at the back of the cabinet).
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