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TROUBLESHOOTING
WARNING: To reduce the risk of personal injury - Unplug before cleaning or servicing.
Replacement parts and accessories such as solutions available at Hoover.com.
If an appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, call customer service at 1-800-944-9200 prior to continuing use.
Always identify your cleaner by the complete model number. (The model number appears on the bottom of the cleaner.)
PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION
Cleaner won’t run 1. Power cord not firmly plugged into outlet. 1. Plug unit in firmly.
2. Blown fuse or tripped breaker. 2. Check fuse or breaker in home. Replace fuse/reset breaker in home.
3. Needs service. 3. Visit our website at www.hoover.com or call 1-800-944-9200.
Cleaner won’t pick up or low suction 1. Recovery Tank is not installed correctly. 1. Check placement of Recovery Tank in base of cleaner.
2. Recovery Tank is full. 2. Empty Recovery Tank.
3. Recovery Tank is clogged. 3. Clean Recovery Tank.
4. Air path is clogged. 4. Remove Hose and Flush out with Clean Water.
5. Recovery Tank debris filter is clogged. 5. Remove debris filter and rinse thoroughly, then replace.
Water escaping from Cleaner 1. Recovery Tank is full. 1. Empty Recovery Tank.
2. Recovery Tank is not installed correctly. 2. Check placement of Recovery Tank in base of cleaner.
3. Solution Tank not installed properly. 3. Review “Getting Started” for Solution Tank Installation.
Cleaner won’t dispense 1. Solution Tank is empty. 1. Fill Solution Tank.
2. Solution Tank not installed properly. 2. Review “Getting Started” Solution Tank Installation.
3. Needs service. 3. Visit our website at www.hoover.com or call 1-800-944-9200.
Hose nozzle will not spray after filling the
Clean Water Tank or Solution Tank Container.
1. Air is trapped in the pump and hose. 1. Turn on the cleaner. If the hose does not spray, prime the pump by lowering
the hose down to the floor and hold the trigger for up to 1 minute.
Motor noise becomes high-pitched 1. Recovery Tank is full. 1. Empty Recovery Tank.
2. Recovery Tank is clogged. 2. Clean the Recovery Tank.
3. Air path is clogged. 3. Unclog air path.
4. The float in the Recovery Tank has been activated. 4. Review Cleaning the Recovery Tank.
FORMULA RATIO CHART SMALL AREA (20 OZ) LARGE AREA (40 OZ)
IF USING HOOVER CONCENTRATE
Tank Size 40 oz Tough Stains: Use formula at 100% concentration. General Cleaning: Use 5 oz of formula to 35 oz water.
Formula Fill formula Small Area Line (20 oz) Fill water and formula to Large Area Line (39 oz)
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